Customer Reviews for Cross Road Auto Repair
(U-Haul Neighborhood Dealer)

99 reviews

5700 Salem Run Blvd Ste 100   Fredericksburg, VA 22407

(540) 368-2350

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 368-2350

5700 Salem Run Blvd Ste 100
Fredericksburg, VA 22407

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

you guys are awesome I love y’all Service all the time 100 percent satisfaction and yes I will recommend to all my friends when they need one ! Thank you so much……..

Erlinda Roland 
Rating:
5.0

Customer did not leave a comment.

Haley Dihlmann 
Rating:
5.0

Customer did not leave a comment.

William Bassett 
Rating:
5.0

The brakes were a bit weak, outside of that the vehicle did as it was supposed to.

KHALILA GROSS 
Rating:
5.0

Customer did not leave a comment.

Johnathan Radford 
Rating:
1.0

The vehicle was not ready and the reservation was not loaded into the app properly. This caused a three hour delay and countless frustrations. It has to be one of the worst customer service experiences of my entire life. I will never rent or use another U-Haul service for the rest of my life.

KAREN STEFANIE S PONCE GUERRERO 
Rating:
5.0

Everything was wonderful. I have nothing to add

Martha Brown 
Rating:
1.0

My dolly wasn’t there even though I paid for it making my move extremely difficult and I didn’t get to finish which will cost me more money so I can go back and get some of the larger appliances. I had tons of issues with the mobile app.

Elijah Schoolfield 
Rating:
5.0

Customer did not leave a comment.

CARMELO JAIME VALENTIN 
Rating:
4.0

Customer did not leave a comment.

John Grumko 
Rating:
5.0

Customer did not leave a comment.

richard ameen 
Rating:
5.0

Customer did not leave a comment.

Jacob Torres 
Rating:
4.0

Customer did not leave a comment.

Preston Graves 
Rating:
4.0

Customer did not leave a comment.

R Craig Matthiessen 
Rating:
3.0

Easier access. Had to move just to see anything. And the picture they have I believe are from a long time ago.

Tiara Marquez 
Rating:
5.0

Customer did not leave a comment.

Jonathan Kettl 
Rating:
3.0

Customer did not leave a comment.

JASONPAUL SLACK 
Rating:
5.0

Customer did not leave a comment.

Reed Bolick 
Rating:
5.0

Customer did not leave a comment.

Andrew Fairley 
Rating:
4.0

I would like to know why an extra $100 was required when paying cash instead of card.

Miriam Pody 
Rating:
3.0

I was overcharged for fuel which I will be contesting. I will not use uhaul again for this reason

Michelle Mohr 
Rating:
2.0

The Uhaul representative asked for two forms of ID, which was not the standard operating procedure according to another Uhaul facility within the same local area. The representative at this location was not professional and appeared to have a bad attitude. I would NEVER recommend this location to anyone. In fact I would encourage everyone to stay away from this location.

Willie Ball 
Rating:
5.0

Customer did not leave a comment.

Pamela Scott 
Rating:
5.0

Check out the truck was seamless

Shondella Murray 
Rating:
5.0

Customer did not leave a comment.

NORMAN JOHNSON 
Rating:
1.0

The guy at the counter was no help. I had trouble picking up and returning with the mobile app and all he could say was u have to call Uhaul. He then proceeded to check someone else out that didn't use mobile app. I asked can't you just go in and check me back in for the return and he says he doesn't have access. He was no help at all.

Gary Grantz 
Rating:
5.0

This was a wonderful U-Haul experience. Everything was perfect. Thank you.

Richard Henry 
Rating:
3.0

There were issues beyond the control of the staff at this location and we know it was not there fault but the pickup procedure ran into problems that cost us what seemed like an hour. Once again it was not the fault of the staff that was on duty at that time.

Curtis Herring 
Rating:
4.0

A best way to interact with the costumer

Marilyn Abarca 
Rating:
3.0

Customer did not leave a comment.

JAMES RUCKER 
Rating:
4.0

Customer did not leave a comment.

David Thomas 
Rating:
1.0

The entire process was completely screwed up from the beginning. I called the 800 number to get a quote, And the lady was very helpful but talked me into getting getting a reservation instead. The problem was I was making it for my son-in-law. So now they have my phone number his name is his name all mixed together. I called back the day before the move to confirm everything and they had to change the pick up location location and they separated the toad alley to another reservation at a different pick up location. How are you supposed to drive your car to pick up a truck and then have a car and the truck to drive to another location to pick up the Dolly to told the truck!!! Anyway so we finally picked up the truck and they didn't have the truck available so we had to go to a 3rd location to pick up the truck. That location did not have any of our information in the system so we had to give them all of our information again even though we had already done this online and over the phone both. Then when we got to the drop off the drama continued...

ADAM SHAMP 
Rating:
5.0

Customer did not leave a comment.

MARKFRANCIS CHACE 
Rating:
5.0

Customer did not leave a comment.

David Jenkins 
Rating:
5.0

Great customer support

Hussam Safiah 
Rating:
4.0

Good experience !

Eileen Sydnor 
Rating:
3.0

Uhaul emailed me that I could pick up my truck anytime but when I got to location it said I had to wait until store was open at 8. This was frustrating because I only went early because Uhaul told me that I could get it early. In the future it’s important to let people now a true outlook of what’s happening. When you send confusing messages it creates aggravation on an already stressful day.

Tina Mathews 
Rating:
1.0

I ordered an appliance dolly and was told that although he was unable to assign me one within the system, due to not logging the serial number while doing inventory that not worry Uhaul will honor the order and refund you the $12.00 but will still have the appliance dolly already secured in the back of the truck. Shame on me for not verifying before I left. Arrived at my destination to find NO APPLIANCE DOLLY. I call the location that I just left 10 min prior and stated there was no dolly in the truck. I reminded him of who I was and the situation and he quickly transferred me to Uhaul customer service. I hung up called right back and asked if he had one at his location or not and he yelled at me and transferred me again. I was able to go to another Uhaul location and retrieve the appliance dolly with no charge. Also I just received a fuel charge for $64.00! I FILLED THE TANK AND HAVE THE RCPT. Upon drop-off I took a picture of the mileage and the dolly but the fuel gauge didn’t make it in the photo. The sun was glaring and I wasn’t wearing my glasses. But UHAUL JUST ROBBED ME OF $64.00! The gentleman at Morty’s (drop off location) told me to take the pics so they wouldn’t do this to me. Interesting how they could project this happening. I WILL NEVER RECOMMEND UHAUL.

Elizabeth Shelnut 
Rating:
5.0

Customer did not leave a comment.

Ronald Williams Hilaire 
Rating:
3.0

I was charged for a dolly but there was none provided.

Stacy Washington 
Rating:
4.0

Customer did not leave a comment.

JOHN CHALKLEY 
Rating:
4.0

A place that is not opened on a weekend is not an ideal option for drop off.

daniel Sullins 
Rating:
2.0

From the minute I picked the truck up, the transmission acted like it couldn't get into gear. I have driven a big truck like this before, and it was not working well. I made it to Roanoke thankfully. The guy at the counter was not very nice either. I guess we were bothering him. Didn't go over anything with the truck except pointed out a few x's.

DENISE MARTIN 
Rating:
4.0

Customer did not leave a comment.

KEVIN BURCHETT 
Rating:
3.0

We had to wait a long time to check in and then it also took a long time to do so. Also, the price went from $34 originally to about $110; that was for a short round trip and 2 dollies added in. Not sure where that outrageous amount came from. When we returned the truck the app wasn't working correctly and it took forever. Will try not to use U-haul again, ever.

ANITA LEPIRE 
Rating:
3.0

The app was horrible I had to have an employee check me in after waiting an hour

Alexix Weathers 
Rating:
5.0

Nothing it was good

KEVIN JONES 
Rating:
1.0

Incorrect mileage when I got the truck and incorrect fuel level paper showed 7/8 full, gauge clearly showed 3/4 tank. Man working counter was rude and not helpful. Do not use this location.

KENNETH HODSDEN 
Rating:
5.0

Customer did not leave a comment.

dominique bumbrey 
Rating:
1.0

Get rid of the App and Website because they are worthless and don’t work.

ERICKEDUARDO LEE 
Rating:
5.0

Customer did not leave a comment.

DOREEN GARVEY 
Rating:
2.0

The man working at the counter was rude and not very professional. He was disappointing.

KEVIN JOHNSON 
Rating:
3.0

The business was dirty and the employees need to be trained in customer service. Everything else was fine.

Terry Nottingham 
Rating:
1.0

Stop using this business as a vendor is the only suggestion I can reasonably offer. Will never go back and will be sure to caution friends and family to stay away.

Dorothy Steppe 
Rating:
5.0

The key was not in the lock box so we had to search for it.

CYNTHIA WEISBROD 
Rating:
3.0

Counter person barely said anything.

MARK EMERSON 
Rating:
1.0

I need my refund for the dolly I didn’t receive , rental with broken air conditioning and movers I paid for but didn’t show up .

Janeal Gasmalla 
Rating:
1.0

Well... where do I start... i dropped two rentals off at the same location a couple days apart. The second rental was a 10ft truck that I had absolutely no issues with whatsoever. The gentleman that helped me on the 1st of July was great. For the 15ft truck I rented, bearing that both receipts I have for both trucks said the drop off location was the Crossroads Auto Repair on Salem Run Blvd. I received a call from a Charlene from a Kentucky UHaul office asking where the truck was and why it wasn't at the Kentucky location. I was notified that I was going to be charge $400 since it was not there. Charlene was very very nice and super helpful by the way. I would live to give her a Five Star review if possible, for she exceeded my expectations with her customer service expertise. She did all that she could and gave me the Go UHaul phone number to call. I then spoke to another great customer service representative in Violet who was also super helpful and very very nice. She saw on her end everything that I was trying to explain. I would also recommend Violet's customer service be not overlooked and would like for her to be recognized at the highest regards in a customer survey. Getting back to the Crossroads Auto Repair... the man I spoke with in person and then over the phone said that he did not have records of my return for the truck on his system, when in fact I showed him my confirmation receipt which I still have, it was set up through text message and email. After I received the call from Charlene, I then called the auto body repair to ask what was going on and the same man answered the iPhone that I dealt with in person and he remembered me. He claimed that he called me and someone answered the phone telling him that a friend of mine (which I have none in this area due to just moving to Fredericksburg) was going to pick the truck up for me. I told him that was ludacris. I asked what cell phone number did he call and he responded with no number. I then called him a liar due to the simple fact that my name was the only one on that scheduled rental, and then he goes around and rents the 15ft truck to someone else IN MY NAME AND USING MY CREDIT CARD!! HOW IS THAT IN ANY WAY SHAPE OR FORM LEGAL?? Regardless, whether or not he could not close out my rental, I was somehow still on it while the truck was being driven by someone else, quite possibly under my DL and most definitely my cred card! That is unacceptable and I have never experienced anything like that before from any moving company. I have also never renewed or dropped off a rental truck at a tertiary business that is associated with UHaul or Penske, etc. This was a big mess and it cause a lot of headache for about 3-4 days. I would like some compensation or reimbursement for one of my rentals. I had someone other than me, drive a truck through 2-3 states using my credentials! I will except nothing less than a reimbursement of one of my rentals. I ha e also obtained the Be

John Wendell 
Rating:
4.0

Customer did not leave a comment.

Miriam Bender 
Rating:
5.0

Your app is crap. Had to go inside on the rental and return

William Rucker 
Rating:
5.0

Customer did not leave a comment.

Stephen Petros 
Rating:
1.0

Service representative was not knowledgeable about uhaul not was he courteous.

Rita Williams 
Rating:
5.0

Customer did not leave a comment.

Michelle McCoy 
Rating:
5.0

You can have them to expect a call and I'll bring it back in front of me not behind my back thank you

Hattie Corpening 
Rating:
1.0

My credit card was charged an extra $60 while I had posession of the truck and hadn't turned it in yet ontop of being charged $93 to rent the truck and now nobody will answer my calls or questions

Aaliyah Harrell 
Rating:
4.0

Always have someone at the front desk. Had to wait 20minutes before anyone noticed I was there.

Jordan Sherald 
Rating:
5.0

Customer did not leave a comment.

Dana Jones 
Rating:
5.0

Customer did not leave a comment.

Bridgetta Steward 
Rating:
4.0

NA

Jeffrey Chaney 
Rating:
5.0

the gentleman was very patient with my questions and concerns!

christofer foss 
Rating:
1.0

After parking the truck in the only spot that appeared available, I was told to move the truck to the side of the building. I stated that I would prefer the attendant to move relocate the truck. He refused. After I relocated the truck, the attendant moved the truck to another spot.

Steve Bishop 
Rating:
1.0

I was not happy that I was charged for gas. I was told at the pickup location to have the same amount of gas "or thereabouts" when I returned the van. I thought i did, but was charged for gas.

Walter Wilson 
Rating:
5.0

Customer did not leave a comment.

Maxwell Hunt 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Hockaday 
Rating:
1.0

Employee was very rude in assisting with the uhaul. Acted like he was being bother by my questions, or as if he didn’t want my business. He even stated for me to go to another Uhaul.. guess he was too busy (lobby was empty) I originally reserved a 10’ truck for 4:30p, but upon arriving realized that would not be big enough. I asked the employee if he would be able to change the original truck reserved to a bigger truck. Employee got an attitude and asked “well which one do you want then?”, “We only have a 20’ truck nothing else.” I then said ok that is fine I will take that one. We move on with the process I leave. After getting home and realizing that the original 20 hours I reserved it for, would not be enough time I then called the pick up location to see if I could extend the time a little while longer. The same guy from the day before and answered and I asked him... he says well what is a little while longer (with an attitude). I say well can I just extend it for a full 24 hours and the guy says I will have to charge you for another day of service. I said for just 4 more hours? I haven’t even had it a full day yet. He said as with an attitude... “Well you scheduled the time.” If you said you would return it within 20 hours, that’s when it has to be returned. I simply then say ok, and hang up. I then call the 1-800-go-uhaul #, and speak with a representative. The representative was very polite and was able to extend the full 4 hours, at no extra charge to me. Conversation took maybe 2 minutes top. I would never recommend anyone to use Cross Road Auto Service, for uhaul or for auto services. The guy at the front desk was very rude, and unhelpful. Will gladly take my money, somewhere else next time.

MARIAH CLODFELTER 
Rating:
1.0

Staff member was rude as hell. A swift lesson in customer service is seriously needed for sure. I would never recommend anyone go to this location for a uhaul and I have made the public very aware of my experience here. He’s lucky I absolutely had to get a truck to get something moved tonight or I definitely would have went elsewhere.

Stephanie Horan 
Rating:
3.0

Lack of U-Haul signage made the location harder to find than necessary. The after hours return policy is dumb. I was told we could either download an app or call in when we returned the truck. I do not have a smart phone, so called in. The phone rep told us to go to the app (fortunately my father had a smart phone). We could not get the location tracking to work, so could not complete the return on the app. 15 minutes later the phone rep simply added a note to my account. I don't understand why it was so complicated to return the truck after hours

Derin Harrison 
Rating:
5.0

The gentleman who assisted us was friendly, informative and very helpful. This was our first time to rent a U-Haul and we have already recommended this location to the people whom we bought our furniture from.

William Jones II 
Rating:
5.0

Customer did not leave a comment.

Steven Hylinski 
Rating:
1.0

He did not even go and look in it or at it. Barely found it due to very poor signage or other vehicles to draw attention to it. Poor representation for your company in my opinion.

Katherine Shomberger 
Rating:
5.0

Easy to find, large parking lot

STEVEN HYLINSKI 
Rating:
3.0

Customer did not leave a comment.

Douglas Luther 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY MCDERMOTT 
Rating:
1.0

Very Bad Customer Service!!!!!!!!!!!!!!!!!!!!!!!!

Tiffany Livatt 
Rating:
2.0

It was closed the day I returned the truck.

Dave Schwarzmann 
Rating:
4.0

Customer did not leave a comment.

patricia jackson 
Rating:
3.0

Customer did not leave a comment.

Tracey Smith 
Rating:
3.0

Customer did not leave a comment.

Christian Andros 
Rating:
5.0

The mobile check-in process was a breeze and allowed us to pick up our moving truck outside of normal business hours. The truck was clean and comfortable, although it could definitely use an alignment. No complaints and will definitely use again!

Melissa Hilton 
Rating:
1.0

Small lot with no room for a 20' truck and Car Hauler. No lock on the night return box so when I went to drop the key in the box it was not secured. I pulled the key back out and took it with me because I did not want someone to come by, take the key out of the unlocked box and drive off with the truck, leaving me responsible. Additionally, I was assigned this location by the location I picked up the truck from.

James Clements 
Rating:
4.0

I was very confused and frustrated when I showed up at u-huall in Fredericksburg, bc it was closed. I was already tense from a difficult day of packing and coordinating logistics for the moving day. i wish you all had texted me that I would be doing the check in over the phone and not in person. I had never done that before, and while it wasn't difficult - preparation is key. It was unnecessarily stressful. Everything went smoothly. But if I was told before hand - such as a text OR when I spoke with operator or during the check out process online - it would have been a better experience.

Jinu Patel 
Rating:
5.0

Customer did not leave a comment.

Mark Priebe 
Rating:
4.0

Thank you

JUDITH ATKINSON 
Rating:
2.0

Your website crashed 3times as I tried to rent. I had to give my information 3times. It took almost 30 minutes to get this done. Get a web tech.

PERRY FORRESTER 
Rating:
5.0

Customer did not leave a comment.

JALAL ALGHABRA 
Rating:
3.0

Customer did not leave a comment.

Marvin Jones 
Rating:
5.0

Customer did not leave a comment.

James Woodley Jr 
Rating:
4.0

Customer did not leave a comment.

kylene miller 
Rating:
5.0

Air conditioning was not acceptable, leaks in the cargo area front and back. Some boxes and contents were wet from leaks.

Carole Hill 
No reviews have been submitted for this location.

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