Customer Reviews for Crockett Sales & Rentals
(U-Haul Neighborhood Dealer)

461 reviews

1505 E Loop 304   Crockett, TX 75835

(936) 544-4831

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(936) 544-4831

1505 E Loop 304
Crockett, TX 75835

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Lubricate the rachets on the Car Dolly, it took a bit to get them open. Gentleman was pleasant and easy to work with.

JERRY B. 
Rating:
5.0

They were extremely helpful and very kind and down to earth people. I liked their location and how friendly and helpful they were to me.

Joseph O. 
Rating:
5.0

Customer did not leave a comment.

Pamela V. 
Rating:
5.0

Great

Mat G. 
Rating:
5.0

Customer did not leave a comment.

Tracy B. 
Rating:
5.0

Everything went well and expeditiously

Frederick B. 
Rating:
5.0

Great place to store items, friendly staff and easy to access anytime.

Gerald B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TERRY N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica P. 
Rating:
1.0

Remove uhaul location from this location.

PENNY R. 
Rating:
5.0

Nice folks. Excellent experience. I would recommend and will rent from them again.

Joe M. 
Rating:
5.0

Everything went smoothly! Great customer service and would highly recommend the Crockett location!

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Kelly R. 
Rating:
2.0

Customer did not leave a comment.

Crystal K. 
Rating:
4.0

Customer did not leave a comment.

Lynn M. 
Rating:
3.0

We had to drive about an hour ti get truck One was not available at location requested

Chase L. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Keep up the good work, I was very satisfied,and you will be highly recommended, Thank you!

Marvis C. 
Rating:
5.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

Nothing I can think of to improve on. All went well.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL M. 
Rating:
3.0

Customer did not leave a comment.

Patsie W. 
Rating:
5.0

A faster in store internet connection and/or computer is needed to speed up customer transactions.

Michael V. 
Rating:
4.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Great folks and Crockett. Thanks so much!

Elizabeth J. 
Rating:
4.0

Improve parking conditions

JOE E. 
Rating:
3.0

Don't assure customers pick up would be easy at Hwy 19 location when they are closed. Train phone reps to be more courteous and respectful.

Lou Ann B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

richard G. 
Rating:
1.0

Originally placed reservation with this establishment- attempted to pick up truck- no knowledge of business closing and attempted for two hours to get 24/7 service working- on phone 5x with know help with service

Jo R. 
Rating:
3.0

The business was closed when I dropped off the trailer. I had to back the trailer into position and un-hitch it myself and since the was no jack to raise the tongue off the ball.

John W. 
Rating:
5.0

Customer did not leave a comment.

palmia M. 
Rating:
5.0

Love this spot!!!

Monica P. 
Rating:
4.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

Johnny H. 
Rating:
5.0

Customer did not leave a comment.

danny C. 
Rating:
5.0

self check in is horrible and did not work.

edward P. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
3.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

helga S. 
Rating:
4.0

Could have been a little cleaner

Weldon H. 
Rating:
5.0

Customer did not leave a comment.

gidgett M. 
Rating:
5.0

Customer did not leave a comment.

JAMORRIS W. 
Rating:
1.0

It says there were open but when I got there it was closed and then I was charged more than what was to be charged

Christina C. 
Rating:
5.0

I have nothing but good things to say about this company.... Easy process, simple and fast. nice new equipment..

FREDERICK B. 
Rating:
5.0

Met all of our needs. Wonderful, helpful people. I would highly recommend them

SUSAN M.  |  Overall Experience 
Rating:
3.0

We had to hook up the auto transite and the light connector for the auto transite did not work. So we just switched it with another in his lot.

todd B. 
Rating:
5.0

Good customer service

lb L. 
Rating:
5.0

Friendly customer service at this location. Very pleasant people. Willing to help customers.

Esmeralda G. 
Rating:
5.0

Very easy to work with and friendly.

Gary F. 
Rating:
5.0

nothing quick simple friendly transaction

ROBERT N. 
Rating:
5.0

Susan was great.

JoAnn B. 
Rating:
4.0

wanted somewhere closer to drop off cost me more gas to drive to drop off point..also wanted my month of free storage and didnt get it

karen S. 
Rating:
5.0

N/A

jerry S. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
3.0

When we picked up the truck, our order of a furniture dolly and a dozen furniture pads were not in the truck. There was also no contract in the truck. We got a dolly from the business dock and 11 pads from a truck parked next door. These pads had been used by the previous customer and that was apparent. Ther was not a dozen in that truck.

Harlon P. 
Rating:
5.0

There was some grass and dirt we had to sweep out, but otherwise it was fantastic. Thanks so much!

Barbara F. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN J. 
Rating:
2.0

Charged 42.00 and don't know why

Don S. 
Rating:
5.0

Perfect! Thank you !

ELIZABETH A. 
Rating:
3.0

The location was closed during published business hours Your 800 number customer service is non existent. Called for help and was never connected to a human being.

JOHN D. 
Rating:
5.0

Mr Jim was so helpful and friendly. He was able to accommodate not 1 but 2 trucks for us last minute.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

JOE E. 
Rating:
5.0

Not sure you could do anything better.

John V. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER R. 
Rating:
4.0

Customer did not leave a comment.

micheal W. 
Rating:
5.0

Customer did not leave a comment.

ANN F. 
Rating:
5.0

None

John G. 
Rating:
5.0

The trailer was brand new and super easy to use. The staff was very friendly and helpful with information about the area.

STEPHEN J. 
Rating:
5.0

Very professional and well equipped facility. Personnel were very friendly and helpful.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Wendy A. 
Rating:
5.0

Nothing. They were very helpful!

Dlaine M. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

none

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

The staff at this location were great to work with and the truck was just what we had reserved. I guess it has just been too long since I have ridden in a U-Haul truck. It was very noisy, seals in windows etc. let in tons of road noise. The suspension on the truck was not good. It needed shocks. Every bump we hit, sounded and felt like a bomb had gone off under us.

Douglas V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

SUKANSAS M. 
Rating:
5.0

Customer did not leave a comment.

Shannon R. 
Rating:
5.0

Customer did not leave a comment.

Allen R. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
1.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Rod B. 
Rating:
1.0

I made my reservation online for 4:15, showed up at 3:40 just as the lady was about to lock up and leave. Was told they close at 4, so why was I allowed to make a pickup reservation for 4:15? After completing paperwork, the lady left and my children and I loaded the trailer ourselves only to discover it had a flat tire after we pulled it out of the knee high weeds. I was not available to get anyone by phone so we had to fill it up with air twice during the time we had it.

JOHNNA S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

EDDIE E. 
Rating:
5.0

👌

GILBERTO A. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
2.0

The person was not friendly. No help was offered or given taking off trailer the dis count for a clean trailer was not given that is posted in side the trailer.

Philip W. 
Rating:
3.0

Just caught them understaffed for the day !

Garrett J. 
Rating:
3.0

They are under staffed.

Garrett J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

blake H. 
Rating:
3.0

I am a non smoker and I know you can't stop people from smoking in the rental but it smelled so bad of smoke and there were ashes everywhere in the cab. There was a sticky mess in all of the cup holders. Not to mention the current situation the vehicle should be cleaned.

BARTHOLOMEW S. 
Rating:
5.0

Crockett was very helpful in my uhaul services. Thank you so much.

JENNIFER B. 
Rating:
5.0

Thumbs up!

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

Jimmie S. 
Rating:
2.0

You can honor a confirmed reservation. I reserved a 26' truck. The day before I was to pick up, the owner called me to tell me that someone else, someone without a reservation, needed the truck to move to Conroe. I confirmed my reservation for the truck for January 2, 2021. When I arrived on January 2nd, the owner informed me that UHAUL overrode his decision and gave the truck the the person without a reservation. I do not believe that someone overrode the decision. I believe that more money was to be made with the secondary client, regardless of the fact that I am a repeat customer to that particular location. What can be done is that reservations can be honored. Crockett is very small and rental venues very limited. Honor and integrity are important to me an should be to the brand. Because I had to get a smaller truck, I had to pay the movers for more hours because the 20' truck could not accommodate all of my belongings in one travel trip.

CHANEL H. 
Rating:
1.0

This place dies not have free storage for a month. Never had. Please update your records. Had to make other arrangements in a hurry, last minute.

Millie C.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top