Customer Reviews for Cresson Shop N Save
(U-Haul Neighborhood Dealer)

Rating:

3.0

Drop off was difficult due to the weather. Trying to take all of the pictures and use the website was a hassle with poor WiFi, pouring rain, cold temps and darkness.

Rating:

2.0

Train the office people and communication skills.

Rating:

3.0

Had to ask 3 times were the dropoff location was. the I was asked if I checked it in online through the app. While Why did I walk into the stroe and search out the service desk if i checked in online?

Rating:

5.0

All went smoothly again. Very happy with overall experience with my rental

Rating:

5.0

Very nice, courteous staff.

Rating:

3.0

There was a significant wait at the customer service counter for the keys for the rental. The customer service counter was unmanned, and other employees could not find the person that was responsible to complete my uhaul reservation and release the key.

Rating:

3.0

The equipment I needed for moving, was not with the truck; in fact they didn’t even have everything I needed. The slowed my process and impeded my work. But the site itself was nice clean and the staff was friendly.

Rating:

5.0

Couldnt drop key outside, box wouldnt work so took inside. Other than that the people at shop and say were awesome !

Rating:

5.0

Didn't know you could rent from here, but good to know!

Rating:

5.0

Uhaul provided hours that were incorrect. I had to cancel a reservation at one location and create at new one at a new location. Then once I returned the uhaul to the proper location I was sent a bill for a 8 day uhaul rental when my reservation was for one day, 11 hours. I had already explained the situation to a representative before I received the bill. This is a disaster.

Rating:

4.0

Very friendly. Easy access. Was told I could drop off at any location with no fee/issues. Not so. Not sure why the only option for returning the trailer was and Moraine versus the one right near my house near Dayton Mall on Springboro Pike.

Rating:

3.0

equipment was filthy. needed repaired from prior damage the headlight wasn't secure causing it to bounce going down interstate. plus needing to travel so far to pickup costed extra time that caused that took away from the move time as well as 4 hours after the reservation time

Rating:

5.0

Nothing to improve

Rating:

5.0

Glitch here - do a self drop off online. Tried that; however, when I took the picture of the mileage and tried to upload it didn't take it. I went in the store to customer service and the woman there was EXTREMELY helpful. She called uhaul and we gave all the information to her and from there, it was a smooth return. The self drop off (online) wasn't that great. It was great dropping it off in Cresson, PA This is where I live.

Rating:

5.0

The rental experience and convience was fantastic.

Rating:

5.0

I asked for a 8 hour rental and pick up the uhaul truck at 715am and returned it at 350pm. So you charged me 40 dollars for missing the 8 hour rental by 35 minutes. Then I filled the gas tank fuller than when I stared, it had just a hair over 3/4 a tank. I filled it up to between 3/4 and full. You charged me $7.13 for fuel! And to top it all off you made me pay double for the safemove coverage. Uhaul will not be an option for me next time.

Rating:

5.0

Nothing comes to mind at this time. Everything went smoothly online as well as pick up/ drop off of vehicle.

Rating:

2.0

No internet service so she told me to go home and return the truck there. I tried many times and it never worked. Then I contact you all thru chat and they said they would take care of it. Then received a phone call asking if I returned my equipment?!?! Just received a receipt for $0. That’s not nearly what I paid!

Rating:

5.0

The only issue I had was with the online renting. They sent me a link to verify condition of vehicle before leaving with it, but the link didn't work. Because if all the hiccups I ended up not getting the truck until hours after intended pickup causing a huge inconvience to me. Drop off went smoothly. I would just suggest maybe not using their online rental and instead doing it in person when picking up otherwise yiu may run into hiccups like i did causing you to be behind.

Rating:

4.0

Nothing --smooth transaction

Rating:

5.0

Up front about charges would be nice. Environmental fee? Extra mileage charge even after I told the woman that it was not enough miles.

Rating:

5.0

The staff at Shop and Save was very helpful and cordial.

Rating:

3.0

The Cresson drop off was not able to give me my cash refund as I was guaranteed they would by my pick up location.

Rating:

5.0

Drooped key off in box.

Rating:

1.0

Have some idea of where my reservation would

Rating:

3.0

Way to expensive, and they jerk you around. Not the shop but u haul as a company.

Rating:

5.0

Courteous and responsive staff. Very good experience.

Rating:

1.0

Had to drive to a further location cause there was no U-Haul available for where I made reservation. I also had to rent a bigger truck.

Rating:

4.0

My deposit

Rating:

5.0

This is a great U-Haul store. Nothing could be better. The staff were efficient and friendly. The drop-off went quickly and smoothly. I appreciated the professionalism and courtesy of the staff, especially after a long day of loading and driving! Please extend my thanks to the staff.

Rating:

3.0

I believe I was charged twice, not happy but trying to figure it out.

Rating:

2.0

The problem wasn't with the location so much as with UHaul company. I went to three different locations trying to get a trailer. Had a reservation at one place and when arriving to pick up they had no trailers. Uhaul computer systems seem archaic and most franchises don't know how to use them. Bad experience that cost me a lot of time. Days!!!

Rating:

1.0

They gave me the run around for two day's and never reimbursed me my money for the inconvenience they cause me because I needed a bigger truck instead I had to pay extra for a hookup trailer it was terrible.