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Gerardo R
Customer Reviews for Think Storage West Jordan
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Construction around the property made it difficult to get in to return the truck. When we did get in, the person working at the location couldn't find our reservation. I showed him my receipt with the location on it. He called U-Haul and they had evidently changed the return location. I don't recall getting any notification from U-Haul that we had a different drop-off location. The person at the drop-off location got it figured out and we on our way.
Louis BEverything run smoothly.
Mike MWas told one thing by your guys at the store and figured out something else when on the phone with u-haul. Used the trailer for one day and was charged for two. Was told it was alright if I left the trailer at store after hours, was Not told there would be a “after hours” charge, and was charged $20 extra. Was told I could find the link to return the trailer on the email, found out later you have to go onto the website to check the trailer back in. Real rinkeydink operation. Was charge $75 instead of the $27 it should have been. We’ll see if I get a refund or not. I would not recommend this place to anyone! Beware of misleading or wrong information that costs you money.
David HN/A
Paul RNice customer service
Omarshah AExcellent Service
Romer NNot a darn thing
Gena APick up was easy, my only complaint was I didn’t get the packing blankets I paid for. Other than that everything was great!
Amanda NThe young man who was on site definitely made it a memorable experience. He offered to scrap the windows and even had me go into the office while he checked in the truck due to the cold.
Charles AGreat service!
Wesley AEasy process, definitely will use UHAUL again.
Ryan Bthe guy attending was amazing and the only good thing we had with this rental
Cesar AI would recommend going to U-Haul specific locations and skip mobile pick up. The second location wasn’t convenient, but it was much better than my original pick up location.
James CThe furniture dolly was missing the straps which made the move more difficulty than it needed to be
Michael MGreat everything
Henry L