Check in through the app was frustrating and not intuitive. It probably would have been faster for me to just walk in and check in at the counter.
Steven M
Customer Reviews for Craftwood Lumber Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Service!!!!!!!! Couldn't do any better!!!!!!
Michael KVery nice person
GONZALO CI never realized how easy it was to rent a U-haul! Renting was so quick and easy. Thank you!
Ron SWas a good experience.
Bruce KFirst employee that helped us when we picked up the U-Haul was kind. Unfortunately, my boyfriend’s parents returned to this same location a few hours later to purchase moving supplies and a thin/tall white male worker was rude to them when they asked about moving supplies. They asked this same man for a dolly and he lied and said there wasn’t one available. Pathetic. Luckily, another worker gladly let them borrow one. Won’t be returning to this location again. Employees at this location are unwelcoming and lack customer service skills. Won’t be recommending this place to anyone.
Noemi AEverything went very smoothly. Thanks!
KATHY CEfficient courteous competent.
James MThe rental was quick and easy. The equipment was well maintained. Thanks!
Katherine MThe folks at Craftwood were great. Friendly faces and so willing to help. Have plans to rent again in the next few months. Thank you for your help in solving a situation.
SUSIE LThis was so easy! The staff at the pickup location was great. I will definitely come back when I need a van/truck again.
DAVID AKatie was the best! Made it smooth and easy! Will rent again!
JEFF SThe time of return never. Never was said so I get charged extra day and insurance
RANDY KI had a reservation for a truck, but u-haul called and said the equipment I wanted would not be available. I ended up with a van instead and u-haul offered a $50 rebate. I don’t believe $50 is a big enough rebate given the circumstances. But, the service at Craftwood Lumber was excellent.
George TThe whole process from renting from this Uhaul was super easy and worked really well! Thank you will come back again.
Debbie CWell oiled machine.
William PSuch a great store to shop at, pick a Uhaul up at, anything really!! Best and most helpful employees ever! Five stars!
Debby WNothing. The process, people involved, and equipment were very good. Will definitely rent from this location again.
Matthew Mgreat service!
lauren mN/A
IAN JNothing everything was perfect
STEVE PChecking in functions, specifically "scanning back of driver's license, could not open to scan"
DANIEL AAlways a pleasure to deal with. Keep up the good work.
MICHAEL GVery friendly and easy to deal with. Van was ready, clean and full of gas. Only had about 8,000 mikes on it. I’ll rent from them again.
Jerry CI have nothing to complain about. Well done
richard mNo improvement necessary at all. Great company with excellent staff members.
KENNETH HThe self check in is kind of a pain, but I was OK doing it given the 24/7 access. But after doing all of it, I still had to go inside to the counter and wait to get the keys. Kind of made me wonder why I went though it all if I was going to have to check in in person anyway.
STEVEN BYour online system sucks. I had to go in the store, because you needed two forms of ID. My license and photo were not enough. Fortunately the store was still open and they were super helpful. Maybe give people a warning that you might need their passport as well as their license, or the number of their freaking employer!! When I checked back in, AGAIN, your system did not work. Despite my picture being almost IDENTICAL to your sample, it would not upload. You have work to do with that.
Gordon KGreat personnel. Convenient location. Easy accessibility and parking.
Kevin CChase B. is a true customer service pro! Great experience overall!
DAVE PThe storage area of the vehicle had seeds of some sort, a sticky residue on the floor, and an odor. I noted that in the checkout process and tried to say the vehicle was not ready for the next customer in the return process, but I ended up changing that to “yes” it was ready because checking “no” would have incurred a cleaning fee for which I didn’t believe I was responsible.
James ARenting was easy and quick. The vehicle was new, clean, and fully operational. Drove well and was comfortable. Return was easy and also quick. This is the second time I have rented a vehicle from this location and I will do so again when needed.
JOE CI called in advance to reserve a van--not a truck, a van--and when I got there, Craftwood told me that no vans were available. This is after being told three times that a van would be ready for me to pick up. It caused an enormous inconvenience to me and others.
Brian BExcellent customer service provided by the local rep.
Michael JI have been receiving charges from Phoenix AZ tolls.. From this location here in illinois????
Raul GNothing. The vehicle was in excellent condition and just right for my purposes. Pick up and drop off was easy.
JOE CVery nice experience and will recommend anyone to use U-HAUL.
Dave B2nd time coming here for truck and they were easy and had the truck when I needed it
SCOTT TAfter hours app to return was faulty and unable to complete on line return after 39 minutes
david cThe cargo area was clean (as clean as it can be for hauling stuff) but the area for cup holders was probably never cleaned.
Octavian ITruck was dirty when I got it and was charged a cleaning fee. Ridiculous
Victor VThe process was quick, easy and fortunately for my wife and I; time was a major factor. Staff were very friendly and professional. I highly recommend this location.
LeAndrew MHave the truck that was ordered (for me it was Evanston Uhaul) to be at the location. I had to Uber from downtown Chicago to Highland Park to pick up a truck that was supposed to be at the Evanston site.
David BBecause of the poor internet connection at the location, I was unable to complete the checkin online. Fortunately the desk was open and a rep helped me check out very quickly.
Joel NClean out the trucks occasionally. The inside smelled bad
Jeff BThank you!!
BOB CAfter trying to connect via phone to uhaul...I waited for about 10 minutes on hold. After getting disgusted with that process, I went inside to Craftwood and they were very good. I should have done that in the begining.
SEAN EThe vehicle reeked of smoke and while I know that is a hard smell to get rid of, as a non-smoker it was a turn off.
JENNIFER Ehelpful staff and easy process to check in but the truck had over 80,000 miles and needs to be retired.
KIMBERLY WGreat customer experience, thank you
BILL MEasy in, easy out!
JOHN MSeat cover on driver's seat could be tightened so that it doesn't slide off.
Henry H