Customer Reviews for Cox Muffler
(U-Haul Neighborhood Dealer)

570 reviews

1006 S Timberland Dr   Lufkin, TX 75901

(936) 634-9323

Office Hours

  • Mon-Thur: 8 am–4 pm
  • Fri: 8 am–3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(936) 634-9323

1006 S Timberland Dr
Lufkin, TX 75901

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–4 pm
  • Fri: 8 am–3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Get a pickup truck for this location.

Victor M. 
Rating:
5.0

The braking system on the trailer needs maintenance. It grabs really bad. Thought it was going to break my tow hitch.

Norman T. 
Rating:
5.0

Customer did not leave a comment.

letrecia F. 
Rating:
4.0

Customer did not leave a comment.

William A. 
Rating:
5.0

I would like to take the time out to say that the best Uhaul location in Lufkin, Texas is Cox Muffler on Timberland Dr. You get good service, you get good customer services, extra equipment and help with the Uhaul app. I couldn't make the app work right so I went to the location and they took care of everything one the spot. He told me where to return the key and where to park the truck when I came back. He even told me if you can't get it in one of the spots just put it by the building and I will put it in the right place on Monday. I didn't even have to go back by the location that Monday due to I had to be at work by 7:30am. He emailed me my finial bill that morning. Customer services was wonderful and the price for everything was fantastic!!! I have used Cox Muffler for my Uhaul experience at least 5 times and they will always be my go to location. Thank you Cox Muffler / Uhaul!!!

Giovanet M. 
Rating:
5.0

Very accommodating to changes in my schedule.

Cleveland D. 
Rating:
3.0

Customer did not leave a comment.

Ralph Kathleen C. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Reed S. 
Rating:
5.0

Customer did not leave a comment.

Tanita H. 
Rating:
3.0

Good inventory of trucks. My truck had a lot of trash under the seats. Attendants not very welcoming.

DANIEL K. 
Rating:
5.0

Save money and time!!!!

Charlie S. 
Rating:
3.0

Customer did not leave a comment.

Kristina M. 
Rating:
5.0

Easy fast and friendly service. One of best rental experiences I've ever had. Thanks for making it happen!

Kathie P. 
Rating:
4.0

Customer did not leave a comment.

TROY F. 
Rating:
5.0

Customer did not leave a comment.

JIm S. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Great help from Management of rental store.

Randall G. 
Rating:
5.0

Customer did not leave a comment.

Marc S. 
Rating:
4.0

Easy transaction. I was in and out in 15 minutes or less.

Stephen S. 
Rating:
5.0

The guys at Cox Muffler are the best to work with!

Tara W. 
Rating:
3.0

Not much in the way of customer service. He ran my credit card then pointed me to the trailer. But then…. I was capable on my own.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Alan W. 
Rating:
5.0

Customer did not leave a comment.

Patsy H. 
Rating:
5.0

My wife and I were on a road trip to visit family and grandkids when our car broke down in Lufkin, Texas. It was a Thursday night and we were on a strict time table. The bad news was our car couldn't get fixed until the middle of the following week, completely interrupting our timetable. To top it off, the only car rental agency in town had no cars. The car repair company suggested Uhaul and called Cory. Even though it was closing time they brought us in and fixed us up with a cargo van. We were stuck and they came to our rescue.

henry B. 
Rating:
1.0

Customer did not leave a comment.

Castro F. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Customer did not leave a comment.

brandi G. 
Rating:
5.0

Customer did not leave a comment.

LINDA H. 
Rating:
2.0

The salesperson was extremely professional. Very efficient and timely service rendered

Terri J. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
4.0

The facility and staff did a fine job of getting me on my way in a timely manner.

Tom O. 
Rating:
5.0

Customer did not leave a comment.

Olivia B. 
Rating:
5.0

Location had trailer size I needed and was super helpful getting me hooked up and ready to move. Fast, friendly. knowledgeable service!

seth C. 
Rating:
4.0

This has nothing to do with the quality of the location but it does reflect on it. Using my mobile phone to check in and out was very difficult. I had to repetitively enter my picture and other information. Need to be more user friendly.

Cora T. 
Rating:
5.0

This is my go to place for U-Haul rentals. The staff is always trying to offer you the best solution for your needs at the most cost effective price - focusing on mileage or days of rental and which provides the best option. Pick up is easy and drop off easier.

James R. 
Rating:
4.0

None specific

Michelle K. 
Rating:
5.0

Customer did not leave a comment.

Mario D. 
Rating:
5.0

People were knowledgeable and professional.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

derek C. 
Rating:
5.0

Cox Muffler closes at 4 pm. The information I had said 5 pm. Nevertheless, I arrived a little after 4 pm and they were still there. They took the time to check my truck in and take care of me. They were a great group. Thank you.

BRIAN C. 
Rating:
5.0

Great service

Garry B. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Tom O. 
Rating:
5.0

Very friendly, knowledgeable and supportive.

Roby T. 
Rating:
5.0

No comment

Alice M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
1.0

Employee was rude and argumentative!

Damian A. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Great job

john M. 
Rating:
3.0

Customer did not leave a comment.

Adam G. 
Rating:
4.0

This was a quick and easy rental that only took us 2 hours.

Brigitte R. 
Rating:
3.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

One tire was worn, the owner quickly changed it and we were in our way. We had the wrong trailer hitch and he was able to help with that too.

Alex C. 
Rating:
5.0

Repeat customer here because our experience has been great

Roy B. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Samuel P. 
Rating:
5.0

Customer did not leave a comment.

derek C. 
Rating:
5.0

Customer did not leave a comment.

Matt H. 
Rating:
3.0

Customer did not leave a comment.

karen B. 
Rating:
5.0

Perfect

derek C. 
Rating:
5.0

The guy that helped me was super nice. If I need to rent another van again I will definitely go back to the same location.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
3.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

We always rent moving trucks and trailers from Cox. They always have what we need when we need it. The guys at Cox are amazing to work with!

DAVID S. 
Rating:
3.0

Truck needs a wheel alignment. Difficult to drive a straight line down the hiway. Continued to pull to the left. Recived truck with alot of sandy dirt in it. Side mirrors could not be adjusted for safety view. Ramp is not w. Too narrow makes it easy to fall off of. Ramp kept getting stuck under the truck. Very difficult to pull in and out.

KATHLEEN C. 
Rating:
4.0

Done well.

Alfonso H. 
Rating:
2.0

Poor customer service at the counter. Employee working the desk needs to learn people skills and communication.

Paul N. 
Rating:
5.0

Easy transaction! Got me checked out, hooked up, and ready to go! Great set of guys! My go to location for Uhaul!

marcus T. 
Rating:
4.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

The guys at Cox Muffler are my go to!! They always help me out and are the only place in town I go for Uhauls! Keep up the good work!

marcus T. 
Rating:
5.0

Customer did not leave a comment.

Nicole D. 
Rating:
5.0

Cox Muffler staff was outstanding. Explained everything and had me hooked up and ready to go.

Patrick W. 
Rating:
5.0

Thanks, Cox Muffler for always taking great care of me!

Tara W. 
Rating:
5.0

Customer did not leave a comment.

Phyliis S. 
Rating:
5.0

Customer did not leave a comment.

Patrick N. 
Rating:
5.0

Not at this time.

PATSY H. 
Rating:
5.0

Customer did not leave a comment.

Cierr R. 
Rating:
5.0

Customer did not leave a comment.

derek C. 
Rating:
5.0

Customer did not leave a comment.

Sheila F. 
Rating:
5.0

Amazing service! I called customer service and got all my questions answered with links via text as reminders. Awesome rental!!!

pedro P. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

No complaints at all

Candice S. 
Rating:
5.0

Great experience! Awesome customer service.

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

Sandra J. 
Rating:
2.0

Tail light wires on the car dolly were exposed and frayed, we had to tape them up. The person at the shop was not very friendly, and did not inspect the dolly before renting it to us. He was more interested in helping his shop customers rather than us without the u haul rental.

brenda P. 
Rating:
4.0

A good experience.

Darrel M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
2.0

App showed availability for one way rental but that was not actually an option.

Brian T. 
Rating:
5.0

Corey always takes great care of me! I rent from them yearly.

Tara W. 
Rating:
5.0

Customer did not leave a comment.

derek C. 
Rating:
3.0

They are very nice people and very helpful I was a first time customers and I enjoyed my experience. We're u chain up the dolly so it want move was rusted so we could not secure the dolly but other then that my experience was good

Savahanna H. 
Rating:
5.0

Customer did not leave a comment.

Shelly P. 
Rating:
3.0

Don't over charge for their services send a receipt for one price and then take more than what you're told.

Sabrina H. 
Rating:
4.0

Customer did not leave a comment.

marilyn M. 
Rating:
5.0

Customer did not leave a comment.

Ervin F. 
Rating:
5.0

Customer did not leave a comment.

derek C. 
Rating:
4.0

Customer did not leave a comment.

Mike Q. 
Rating:
5.0

i didn't have contact with a rep. I used the app, which was very easy to use.

Martha A. 
Rating:
5.0

Very quick easy return.

Rhonda N. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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