Customer Reviews for Compass Self Storage #125
(U-Haul Neighborhood Dealer)

5 reviews

3402 N US 301   Wildwood, FL 34785

(352) 330-0124

Office Hours

  • Mon: 8:30 am–5 pm
  • Tue-Thur: 8:30 am–2 pm
  • Fri-Sat: 8:30 am–5 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(352) 330-0124

3402 N US 301
Wildwood, FL 34785

Services at this Location:

Office Hours

  • Mon: 8:30 am–5 pm
  • Tue-Thur: 8:30 am–2 pm
  • Fri-Sat: 8:30 am–5 pm
  • Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
4.0

Debbie the personnel was the person who accommodated me and she's courteous, friendly, warm and pleasant, the process was smooth and easy. Thank you Debbie.

SANDRA W. 
Rating:
5.0

The nice lady who took the truck in was effecient and quick. The return was hassle free.

Rodger L. 
Rating:
1.0

Drop off was a complete disaster. The original drop off location I was told to take the truck to was Absolute Tax Solutions in Webster FL. This location was closed and did not have a drop box. The only information taped to the locked front door was to call 352-569-0712 and leave a message which they promised to quickly return. It is now over two days later and I still have not gotten a call from them. While waiting for a call back I called the Clermont location and explained the situation. Their only advise was to take it back to another location. No help in finding one was offered. I drove the truck to the only location I was aware of. That was UHaul dealer on 466A East in The Villages. They refused to take it back at this location. They did call my final drop off location and arranged that I drop it off there. When I checked it in I was charged several charges that I feel are not my fault because I was at the original drop off point before my check in time and was not checked in due to UHaul's fault. By the time I got to my final check in point I had passed my check in time. I feel I was incorrectly charged $40 for an extra day, $15 for an extra day of insurance, and $34 for the extra 34 miles that I had to travel to get to my final check in destination. I explained this to the Clerk at the desk but she was unhelpful. She said she was required by UHaul to charge these extra charges. She was sympathetic to my problem and offered to have someone from UHaul call me to discuss it. It is now over two days later and I have still not received a call from any one associated with UHaul. My next step is to refuse the charges with my credit card company and try to get some satisfaction with their help.

Dave S. 
Rating:
4.0

Customer did not leave a comment.

Al H. 
No reviews have been submitted for this location.

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