Customer Reviews for Cotati Oaks Hardware
(U-Haul Neighborhood Dealer)

Rating:

5.0

I rent a van every weekend for work. This place is the best!

Rating:

5.0

Improve your website/App. Both can be confusing and if it were not for Marge over the phone and the help I received at Cotati Oaks Hardware, I would have gone to a different supplier

Rating:

5.0

Great

Rating:

4.0

First I order my truck in one town and was told that my truck was in town instead- My truck smelled of smoke and I am asthmatic - I was not clean- I wipe the seat with a baby wipe because it was sticky- the truck was given me with quarter of a tank but actually it was at a eighth - was not sure the gas mileage per gallon so I filled it up about $110 and only used a 1/8 of a tank so lost the rest gas money because there is no refunds on gas I was told when I returned it to one way location store. Blankets I thought I rented were not in in the truck when I arrived at my location- called back and I was told ‘ they eliminated them from my bill because they were out of blankets- I said it would have been nice to been inform of your situation instead of just eliminated them from bill- overall not real good experience with Uhaul -

Rating:

2.0

We got to the location 4 minutes late and the only guy who could help us was leaving to go to the bank. One more minute we would have had to wait. They did not have the size truck we wanted so we had to load up 2 cars too. They did not have the equipment that would have made moving the furniture a lot easier. I don't think it was the locations fault except for almost missing him.

Rating:

5.0

Use an air refresher that truck smells like cigars very strong thats all

Rating:

1.0

The van could be better maintained and there could be a better paying system for gas and miles. The van had a horrible odor and it wreaked the whole trip. In addition, the van was used for <30 miles and got refilled for more than what was wasted. An appropriate refund would be appreciated for the extra gas and the inconvenient smell.

Rating:

5.0

Robert was super friendly and helpful.

Rating:

5.0

I didnt get the guys name who checked me in, but he was very nice and friendly. Check out was also a breeze. 5 Stars *************************** to this store

Rating:

5.0

There was a hole in the roof of the vehicle that we were given. Rain leaked into the load and soaked my items in the mother’s attic. Other parts of the vehicle were equally well maintained and needed to be adjusted by us to make the truck safe for travel. Had we not noted them prior they would not have been fixed before we left cotati.

Rating:

5.0

The only thing is make sure your costumer get what they reserved, I didn’t get my dolly and I got charged for it

Rating:

5.0

The folks at Ace / Cotati Oaks Hardware were absolutely the best. Truck was ready to go when I arrived and check it just took a few minutes. They will be my go to in the future.

Rating:

5.0

Thank you for your personalized attention! Best, Luis.

Rating:

5.0

Truck cargo bay leaks.

Rating:

5.0

Friendly service

Rating:

5.0

Excellent customer service at Cotati Oak Hardware. They made pick up and return a breeze which was so nice since moving is not a picnic.

Rating:

5.0

I rent a Uhaul van every weekend for work. Everyone that works at this location is great and I will continue to rent from this location every time I need a van.

Rating:

5.0

They did a great and providing a good customer services for me with professionalism and the property manager

Rating:

5.0

The staff at this location were incredibly helpful and patient. Highly recommend this location

Rating:

5.0

Nothing Everyone friendly from start to finish!!

Rating:

5.0

Clear instructions for pick up and drop off; easy billing system. Nothing needs improvement!

Rating:

5.0

Winderful team! Over the course of many years their level of commitment to outstanding customer service, has not waivered.

Rating:

5.0

This was by far the most speedy and friendly service I’ve ever received when renting a U-Haul. We walked right into the hardware location, and immediately were greeted. The guy helped me by looking everything up (my phone app was not working), and we were out the door. Super easy, clean and reliable van, just perfect.

Rating:

5.0

The guys at Cotati Oaks Hardware were friendly, polite and helpful. The whole process with online reservation and easy pickup was great.

Rating:

5.0

Super easy to rent a van. Staff was friendly too.

Rating:

3.0

I was disappointed to see another charge on my credit card instead of a credit. I paid for 20 miles and only drove 7 miles. I put 2.2 gallons of gas upon return, which means I only got 3 miles to the gallon, and had an additional charge of $15.52 on my credit card, and no explanation why.

Rating:

5.0

Nothing--Tyler was great!

Rating:

5.0

Nothing I can think of

Rating:

5.0

all good

Rating:

5.0

Kylie was great and super knowledgeable

Rating:

5.0

Incorporate a rewards program for frequent renters

Rating:

3.0

1, Arrived early. Location could not find my reservation, even though I had confirmation. Had to start reservation from scratch. 2. TPMI system maintenance warning light. Right rear tire seemed soft. 3. Was training new employee with my return - had me wait while training. 4. Sent me out to get digital image of mileage and fuel level, but didn't give me the key - had to return for key..

Rating:

5.0

Salesperson was Courtious

Rating:

5.0

Great people at True Value hardware in Cotati! Don’t know what I’d do without them, and Uhaul!!

Rating:

5.0

Kylie was super friendly and helpful!!

Rating:

5.0

Fast, personable and mindful rental experience!

Rating:

5.0

I wish I received my receipt right when I turned the vehicle back in, rather than waiting to recieve the email. However, everything turned out as expected, so there was no reason for me to worry.

Rating:

5.0

Awesome service, the crew at C.O.H. made moving fun again!

Rating:

5.0

If you are in need of a uhaul truck in Sonoma county go to Cotati Oaks Ace Hardware at 7520 Commerce Blvd, Cotati 94931. excellent customer service that made the rental pick up a great experience.

Rating:

5.0

Estuvo perfecto gracias por sus servicios

Rating:

5.0

Kylie assisted us and she was great!

Rating:

5.0

Best rental team ever!!! Thank you for being accommodating!

Rating:

5.0

Kiley was extremely helpful and kind. Sam is always very helpful and kind as well.

Rating:

5.0

Outstanding service!

Rating:

5.0

Excellent customer service from everyone at this location! Super friendly and knowledgeable!

Rating:

5.0

BEST CUSTOMER SERVICE I'VE HAD IN A WHILE. WAY TO GO GUYS.

Rating:

5.0

Always great service at this location!