Customer Reviews for Cornelius Pass Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

Over charged me

Rating:

5.0

Everything went smoothly. Truck was there when I arrived and check out went quickly. Truck performed well and drop off went off just as planned. Very user friendly from start to finish. And, oh yeah, the cost was VERY modest!

Rating:

5.0

good thorough intro to first time renter!!!!

Rating:

5.0

Super easy process, very convenient

Rating:

3.0

appliance dolly was not in the truck when I came to get it, I had to wait an hour until the office opened and go inside and ask why. This hour wait cost us valuable moving time.

Rating:

4.0

The location was a little difficult for me to find but I've never been in this area before.

Rating:

4.0

Everything was great except Google map couldn't find the entrance.

Rating:

5.0

Very easy and fast service!

Rating:

5.0

Make sure the windshield is clean inside and out. Staff was very helpful on check out.

Rating:

1.0

Gas tank would bit fill at gas station, station attendant said something was wrong. Drop off box is no where to be found. Wifi sucks so you can’t upload photos Blankets were not in my truck upon arrival The mileage on odometer was 3 digits not showing 5 digits. Very costly with no assistance, go to a normal u-haul, no one on-site so you don’t get overcharged.

Rating:

5.0

There was one thing I forgot to mention the lock 🔐 didn’t work

Rating:

4.0

Had to spend about an half an hour on the phone with UHAUL because the online 24/7 gave me the wrong lock box to get the key and had to spend the time getting ahold of help to get the correct box and lock combination.

Rating:

5.0

Consider offering Locks

Rating:

3.0

I drove the truck only 6 mile and filled 1 gallon of gas yet I was charged $11 for fuel! That's ridiculous!

Rating:

5.0

We returned the truck after hours and used the Uhaul app. It was quick and easy, and we would definitely do it again!

Rating:

5.0

The person who helped us was very kind and had a great sense of humor, but did not appear fully trained. Our check in had to be handed over in process when the first person we were working with had to attend to another matter, but the one who took over was unclear where we were at in the process and what the next step was. Excellent customer service from both, our order was processed correctly, and I'm not at all upset about inexperience. I'm sure that once her training is complete, she will do an outstanding job. Thank you for taking the time to read.

Rating:

1.0

I made a reservation for a different location and was confirmed at the location that I booked. You cunt stains changed the location without telling me. I'm never using your services again

Rating:

4.0

It wasn’t where I wanted to drop it off but that wasn’t their fault

Rating:

5.0

Can not say enough how wonderful they are at this location.

Rating:

2.0

Problems with the app used to return the vehicle led to a 20-dollar charge. Even after spending over an hour wait on the U-Haul service line meant, I still ended getting the "after-hours" charge as the local site has the discretion to charge or not charge fees for returns. I would give the app a single start at best as it is non-functional to use for returns. I won't be using this location again in the future.

Rating:

1.0

The online app to get the keys was a bit confusing, then called Cust Service - on hold for over 45 minutes to get help. Meanwhile person at mini-storage unwilling to help . Pull in to leaving with truck about 1 1/2 hiurs. I was Furious!! Needed to pick something up at 11, didn’t get there until 12:30 messed up numerous peoples plans.. i was so upset and mad! Booking was easy , finding my truck easy, just getting the damn keys , completely unacceptable. It was the worst CS with tge fat bearded guy at mini storage being arogant and unhelpful, and the long hold on the phkne. Wanna make it right?

Rating:

3.0

I dropped off after hours. Had no interaction with anyone. It was easy enough.

Rating:

5.0

Very friendly customer service! Thank you!

Rating:

5.0

I strongly appreciate the amazing service and will come to this location for my uhaul needs for here on.

Rating:

5.0

Always a pleasure doing business Aaron is great!

Rating:

4.0

Signage identifying the entrance for the U Haul location. I was heading southbound on Cornelius Pass road and completely missed the entrance.

Rating:

1.0

The staff were rude, unprofessional, and made claims that were not supported by the signs posted, website, or booking agreement. I would never elect to drop off here again, and will be certain our company will never use this location.

Rating:

5.0

I highly recommend this location over others.

Rating:

4.0

U-haul didn't send the instructions beforehand. The site was wonderful .

Rating:

5.0

Making the check-in way faster It took too long to be approved and there were too many steps, you need to let me be approved before I get there

Rating:

5.0

I had issues returning the truck. The app kept logging me out and when I tried using the app to submit photos of the odometer and fuel lever the app froze twice. Then I was charged a after hour $20 fee, but I returned the truck wising it only 2.5 hours from 10:10 am to 12:45pm. The app needs improvement it was frustrating trying to return truck. I also had to email and request refund if $20 service fee. In addition when reserving the truck no where did it ask if I was AAA member fir discount.

Rating:

5.0

Cant think if anything. Aaron was great and very accomodating.

Rating:

5.0

The dude working at the office was awesome.

Rating:

1.0

Lock broken had to buy my own. Truck dirty

Rating:

2.0

No one at location. Had to phone and get instructions; waited for someone to take my call for close to 15 minutes. Told to download app and follow those instructions. Took me close to an hour just to return my truck. Also had trouble with Moving Help in getting payment codes. Even though equipment and on site personnel were excellent, the overall experience was quite negative. Will not use or recommend U-Haul again.

Rating:

4.0

Truck was mostly clean. I did leave it cleaner than I when i picked it up. Not really dirty, but could of had more attention to detail on it.

Rating:

5.0

Uhaul self-service application was terrible. If it wasn't for the incredibly helpful staff at this location, I would've just cancelled my truck reservation. When making a reservation, I was not informed that a uhaul account must be created to pick up my keys for the reserved truck. When I arrived, I had to hastily create an account on the mobile site, which apparently malfunctioned and trapped me in an infinite loop of account creation/logging in/verification. The helpful staff at this location manually completed my reservation.

Rating:

1.0

Location is poor - trucks are parked on the curb outside a storage facility and there is no place to park and leave your car if you need to and no one available to ask for help or direction if needed. Self check out is not easy and cumbersome, again if you get stuck or have questions you have to text and chat. No one told me I needed another phone contact and no one was available this day to pick up - so my whole application shut down. I would never do self check out again - too stressful

Rating:

5.0

The person handling everything was great! Kind, informative, made sure all info was clear- stellar customer service!

Rating:

5.0

Aaron is a great manager.

Rating:

5.0

Very professional, friendly, and they ALWAYS take care of me! Thanks again guys

Rating:

5.0

Love the on site managers , nicest people!!!

Rating:

3.0

I wish they had earlier hours.

Rating:

5.0

only issue was having to go to two different facilities. One for the truck rental & one for a TV box. The store on Cornell road was where the box was, but no available truck.

Rating:

5.0

Very nice couple. Professional and efficient

Rating:

5.0

I would change Nothing! The customer service is amazing at the Cornelius pass mini storage location. I will only be renting from this location when needing a uhaul again. I have rented from several locations, but I have never experienced the kindness I experienced there. Not to mention when I picked up my truck 2 days before from a uhaul center the truck was disgusting! The day after I picked up the same exact truck i dropped off at the cornelius mini storage location The day before and it was spotless clean and ready to go.

Rating:

5.0

Make sure the online login and choices are exactly what the in house paperwork shows.

Rating:

5.0

Truck was clean, managers were nice

Rating:

2.0

The facility was a contract facility. They did not check the truck in for more than a day, when I returned it a day early. This caused a notification to me that I did not turn in my truck! I would recommend that this facility be provided corrective action on customer service or be dropped by U-Haul as a drop off site.

Rating:

3.0

The governor on this u haul truck was set at 77. With several western states having speed limits of 80, this was not only a nuisance but actually dangerous. When I came up on a truck in the right lane, passing became difficult, and a line would often form behind me in the passing lane. Often, I had to give up the thought of passing, slow down, and go back into the right lane. Absurd that a governor is set on a vehicle below the legal speed limit. No fun at all.

Rating:

3.0

Truck had a small bend in side skirt when I picked it up. Was not marked in the damage form. I took pictures of the side skirt with the damage form not showing it because I thought it might be an issue later. It was. Truck was clean, but did not include moving blankets, dolly, or padlock for the rear gate. Had to go and buy those separately at a local store.

Rating:

3.0

Make clear what the actual equipment is that you have, versus what is presented online. Along with this, make sure your representative at the rental location knows the equipment sizes, and conveys what they actually are to customers. I called and reserved a 15’ truck, which had certain dimensions, but when I showed up, it was actually a 14’ truck, which had different dimensions, and made loading what I needed to more difficult.

Rating:

1.0

Showed up to pickup trailer, told there was no reservation. Then after they found reservations was told I hope you can hook it up because I sure as hell can’t. Very negative experience. Not only will I NEVER use that location again I will think long and hard before I use U-HAUL again Charles Kessler 509 220-4084

Rating:

3.0

hard to find. I had to drive all the way back to the other location and there was no customer parking at the other locations

Rating:

5.0

Truck was very clean, hostess very nice & professional.

Rating:

3.0

There was a $25 cleaning charge tacked on to my receipt. I returned the truck exactly the way i received it. I even made sure to sweep the back area myself.

Rating:

2.0

The gal is nice but she checked in the wrong uhaul for my rental and then insisted it was the correct uhaul. It had the wrong mileage, wrong gas fuel line, and was dirty in the back. We drove twice as many miles, filled the gas tank, and swept the truck out twice before dropping the key in the night box. She charged a $25 cleaning fee for a tiny pile of dust (which wasn't ours because our truck was spotless!). But the mileage would have been about the same price as the cleaning fee and she didn't charge for the fuel. Overall, it ended up being the same price I was going to pay for the actual truck I returned so I decided to let it go. But she was so irrationally insistent that she had the correct truck for my account. I am certain she did not because everything was wrong (mileage, fuel line, and cleanliness). Oh well..

Rating:

1.0

I am extremely unsatisfied with this location. I never had any bad experience with uhaul before as I have used them several times. Firstly, I had to wait (>15min) as the lady at the location was on phone giving training to someone on the uhaul interface. After that when she was filling my form, she was getting agitated with the way forms was getting filled and even said she hates the interface. I emptied the truck without leaving any debris/trash as I have always done with my previous uhaul rental but I saw a $25 cleaning charge. When I called and talked to her, she said her husband has to sweep the truck. I have never heard anyone to give back the truck after sweeping it else $25 will be charged!! Not sure if this is a way to earn more commission but this is unacceptable. I even filled the tank full as opposed to 7/8 that I got. I will not recommend this particular location to anyone and would really like to have my $25 back.

Rating:

5.0

None - Tena is very helpful and does a great job!

Rating:

5.0

Office lady friendly and helpful

Rating:

1.0

The truck was not clean when I received it. I returned it cleaner than I was given it and I was still charged for a "cleaning" fee.

Rating:

5.0

I recommend this location to everyone!

Rating:

5.0

Nothing to add. Lisa was easy to work with