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Kevin H
Customer Reviews for Cooks Performance Diesel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great place friendly people. Clean .
Trisha MVery friendly people. Highly recommend. Thanks for the fast and friendly pick up and drop off.
Trisha MThe trailer pulled like a charm. I will rent from this business again.
greg lVery friendly and helpful service
Robert SMake sure there isn’t any computer errors that take over a half hour to figure out. Also, we ordered a dolly and there wasn’t one inside the back. Now I have to call and probably spent another half hour to hour on the phone with them, again.
Steven WHe added protection charges without asking me, was very unfriendly. Was charged for 2 days even though I only had the trailer for a few hours.
Tyler RThe lock was pretty difficult to figure out how to open but other than that it was an easy pick up!!!
Laurie HApparently we were supposed to return the equipment to s as mother location. I don’t know why were told this one. Caused a little confusion
Richard MEasy pick up and drop off. No wait. Courteous, professional.
Kimberlee BI believe everything was great the staff and equipment impressed me.
COREYLAMONT BSent me out with no explanations in a truck That had a plug in the gas tank that leaked.
Veronika CActually follow through on paid reservations.
Chloe VEveryone was so very nice and I felt very welcomed. I highly recommend this company
DENA KThe truck should have been clean. There was mud caked on the box and mud flaps and undercarriage. The truck pulled to the left and extremely noisy.
Mark FMay not be the locations fault but I ordered items they didn’t have so my reservation was not useful
Brian TI rented this trailer (5' x 8') from Cooks Performance Diesel in Clio Michigan. The U-Haul Rep (Katie) was extremely pleasant and knowledgeable. This location is easy to get to from anywhere in Genesee County. I will rent from here again when the need arises. Thank you,
MIKE TGreat people to work with during this time... awesome folks!!!!
DOUGLAS Sthey were very easy to work with would recommend this place to anyone
TIM JKatie was amazing to work with highly recommend this place to anyone who needs to use a rental truck
TIM JCooks is a very friendly place. Always helps out that they open early. Good location for dropping off or picking up.
Marc KGood people - honest and helpful!
john lGreat service and easy to rent!
Todd SI picked up the 15ft truck and auto transport. I had great service from the point of pick up. Only problem I had was the uhaul truck didnt have the correct amount of fuel it showed. Talked to the manager she said we would take care of it.
Marc KThe staff was great.
Annette CYou charged me 2 times and it was 6 days before that money was back in my account!! That $820.50 was supposed to pay for my hotel. And I think since you messed up, you could of taken off the $200.00 that you charged for extra mileage. I didn't even get an apology from you.
Kellie SI had to go to another location to get a truck. The store on Thompson Road in Fenton Mi did not open. How to start out a bad day. Then the after hours app was not working and had to call UHAUL again and was on hold for 20 minutes. So now all 3 stores in Fenton are closed. Be careful when renting UHAUL they might not be there. I was told someone would be contacting me but 3 days later no one has. What a freaking nightmare. Now I had to pay for more milage and fuel costs also for their mistakes.
LANNY W