Customer Reviews for Conway Storage Inc
(U-Haul Neighborhood Dealer)

1,728 reviews

5040 Rosada St   Petoskey, MI 49770
(Off 31 N across from Crooked Lake)

(231) 348-5827

Office Hours

  • Mon-Fri: 8 am–3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(231) 348-5827

5040 Rosada St
Petoskey, MI 49770
(Off 31 N across from Crooked Lake)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Wayne Pratt 
Rating:
5.0

Exemplary service. Very courteous. Would certainly rent from this business again.

Donald Higgins 
Rating:
4.0

Improve app experience. Worst experience ever. Very stressful. Would not recommend at all. Not happy.

Josephine Gonzalez 
Rating:
5.0

Customer did not leave a comment.

martin baecker 
Rating:
5.0

Customer did not leave a comment.

megan ziegler 
Rating:
5.0

Customer did not leave a comment.

GREG OBRIEN 
Rating:
5.0

Location & vehicle were great. What was not great was that I didn’t get a phone call the evening before pickup, as the email indicated that I would & my app didn’t update. So when I went to pick up my truck, there was no option in the app for “pick up my truck”. It just showed the reservation. After 40 minutes of messing around between the U-Haul website, app & googling various help sites, I finally found a work around & got the code to get my key. This part of the experience was crap. Of course it was on a Saturday, so no help to be had from a live person.

Lisa Veurink 
Rating:
5.0

The gentleman who helped us was so pleasant and efficient! Everything went so well. I have no suggestions for improvements from this experience!

Cynthia Post-Byron 
Rating:
5.0

Customer did not leave a comment.

paul wilner 
Rating:
5.0

Friendly staff! Great people!

ROBERT SLICK 
Rating:
5.0

Great customers service! It only took me a few minutes to get the truck.

Rhapsedy Kiley 
Rating:
5.0

Hard to improve such great service. Always professional, friendly and helpful.

Nancy Hier 
Rating:
5.0

I need to review my bill, as my rates were changed due to truck availability, I do believe I was overcharged. Other than that, ther service was and always has been impeccable!

Nichole Massey 
Rating:
5.0

Excellent customer service and truck was great. Clean and well maintained, ihave rented others that were not so this was super refreshing!

Kathy VanDeCar 
Rating:
5.0

Nothing really. The fella was nice and friendly. Swept the truck and let use take a dolly just in case. Great experience.

James Powell 
Rating:
5.0

The manager of this location was phenomenal! Professional, polite and always goes above and beyond for us. We have rented 4 trucks in the last year and always enjoy doing business here!!

JOSEPH ERNEST TEAGUE 
Rating:
5.0

Donny was professional, offered advice, provided a couple of blankets and bungees - even offered me a coffee as I was waiting for ride. Place was clean as a whistle.

richard rule 
Rating:
5.0

Great service. Equipment was ready to go and in good working order! Very friendly staff!

Richard Dudzik 
Rating:
5.0

Customer did not leave a comment.

Ricky Baker 
Rating:
3.0

But with a warning about renting over a weekend as the site is closed and when I went to pick up the truck the hand truck and furniture blankets were not inside the truck and no one around to help me.

Margaret Ingleson 
Rating:
5.0

Same as above

JOSEPH LUTMER 
Rating:
5.0

Customer did not leave a comment.

Christopher Thomas 
Rating:
5.0

Customer did not leave a comment.

Wesley Haubein 
Rating:
3.0

Customer did not leave a comment.

Lisa Bonkowski 
Rating:
4.0

Customer did not leave a comment.

Ray Gaynor 
Rating:
4.0

Customer did not leave a comment.

Susan Coe 
Rating:
5.0

Customer did not leave a comment.

andrew hall 
Rating:
5.0

Customer did not leave a comment.

andrew hall 
Rating:
5.0

Customer did not leave a comment.

Caitlin Koucky 
Rating:
5.0

Customer did not leave a comment.

Gary Zebko 
Rating:
5.0

Easy, fast, what we needed. Only issue was inability to talk to a local person.

David Jones 
Rating:
5.0

Stay as you are…professional, friendly and service oriented. We have always been treated very kindly.

Nancy Hier 
Rating:
5.0

Customer did not leave a comment.

Alyssa Lenhoff-Briggs 
Rating:
5.0

Customer did not leave a comment.

Tim Gerback 
Rating:
5.0

First time used , very satisfied!!

Cynthia Moritz 
Rating:
4.0

The only that was discouraging was the internet connection. It took over 30 minutes to use the app to get the passcode to access the key. Also, when I ordered the truck, I added a 2 wheel dolly cart and that was not in the truck. It was on my original order.

Steve Bradley 
Rating:
4.0

Customer did not leave a comment.

Terrence Kavanaugh 
Rating:
4.0

Get a Wifi Hotspot for the 24/7 customers. The cell service is bad, don't know if it is the metal buildings or power lines-took almost 45 mins to check out. Tried 3 different phones and carriers.

Patrick Leitelt 
Rating:
5.0

Great customer service! Very knowledgeable of the area & professional staff.

Delia Murphy 
Rating:
5.0

Customer did not leave a comment.

Kelly Ingleson 
Rating:
1.0

Unfortunately this was the second consecutive time the alphabetical padlock on the truck to access appliance dolly caused problems. Last November, the lock was frozen shut and I had to go purchase spray to unlock. Yesterday, the same issue occurred. This time the combination “DALY” did not work. The UHaul agent was helpful and even thought to try the previous combination just in case it hadn’t been reset. The locks barely fit and attempts to “re-enter” the combination is consistently frustrating. Agent was able to provision an alternative truck but unfortunately I had to complete the move without the use of the appliance dolly. Team at Conway Storage is terrific. This is simply a bad solution desperately in need of something better.

James Risinger 
Rating:
1.0

Not a good place to park

stuart martin 
Rating:
3.0

Just has limited amount of trucks being in such a remote location. But was able to ge truck and went good!

Spencer Javor-Pendergast 
Rating:
3.0

Customer did not leave a comment.

Carol Grissom 
Rating:
5.0

Customer did not leave a comment.

Patti Pierce 
Rating:
5.0

Customer did not leave a comment.

David Fershee 
Rating:
5.0

Very pleasant service agent.

Debra Schrumpf 
Rating:
4.0

Alignment and brakes were awful

Maurice Alma 
Rating:
2.0

Fuel on E, blue mats inside U-Haul were thrown everywhere unfolded.

Ciara Halliday 
Rating:
4.0

Customer did not leave a comment.

PHILLIP VERSLYPE 
Rating:
5.0

Customer did not leave a comment.

Lisa Grosskopf 
Rating:
5.0

Skip online check- in. Definitely a huge hassle. Thank god we went during normal business hours or we would not have gotten our truck. The verification call couldn't be understood as there was a screaming baby in the background. After verification there was no instruction on how to retrieve our key for the truck. We had to go inside and wait for a live person to help. Put us an hour behind schedule.

Christina Burkhart 
Rating:
5.0

No improvements needed…very smooth, professional experience! Highest recommendation!

Peter Olson 
Rating:
5.0

This location provided excellent service. They ensured that any issues were remedied. I have no complaints about this location and will be happy to use them again in the future.

BRYAN DAVID BALAJ 
Rating:
3.0

this is the hardest online check in I have ever used. It totally sucks. It is slow,, and would not continue my pick up request properly. You definitely need to make it easier to work with. Right now the website totally SUCKS!!!!!!!!!!!!!

Jean Pitre 
Rating:
5.0

Super nice people. Great place to rent trucks.

Carol Cumbaa 
Rating:
5.0

Change windshield wipers.

Michel Walter 
Rating:
5.0

Customer did not leave a comment.

Brett sulpizio 
Rating:
5.0

Location was good but I had the wrong mileage prices, so was MUCH more expensive than I expected. Seems like they went up in the last couple days??

Caitlin Koucky 
Rating:
5.0

Very Friendly and Helpful

Joel Moore 
Rating:
3.0

Customer did not leave a comment.

Karen Benedict 
Rating:
5.0

Fast, friendly and easy to extend the rental time when I needed it longer. Will gladly use again 🤗

Tim Burhans 
Rating:
5.0

Customer did not leave a comment.

Lee Burt 
Rating:
5.0

Very easy to work with!

Brad Grassmick 
Rating:
5.0

Customer did not leave a comment.

Heather MacNaughton 
Rating:
3.0

No one was there

Percilla bawkey 
Rating:
5.0

Customer did not leave a comment.

alan huie 
Rating:
5.0

Easy drop off location

Anne Lefferts 
Rating:
4.0

Customer did not leave a comment.

Charles Briggs 
Rating:
5.0

Excellent service

Robert VanLinden 
Rating:
3.0

The interior light on the truck did not work unless manually turned on. We picked up the truck in the dark and had a heck of a time seeing anything. Also feel I was overcharged for gas. Should have been about $60 and ended up paying almost $90.

Candace Pierce 
Rating:
5.0

Customer did not leave a comment.

Barbara Boling 
Rating:
5.0

Customer did not leave a comment.

Ryan Jackson 
Rating:
4.0

Customer did not leave a comment.

Ken Walkerdine 
Rating:
5.0

Great customer service

GARY JEFFREY MACCIOCCHI 
Rating:
2.0

So they did an inspection on the truck before we rented it and found that one of the tires was flat. Donny took care of it right away got new tires on it and gave me an extra day to drop it off. He did amazing and I would definitely recommend them to anyone and if I need another Uhaul I will get it from them.

DesaRay Brookins 
Rating:
4.0

Allow franchisers to give quality reliable service instead of forcing clients to wait for day before confirmation!

Cayne Davis 
Rating:
5.0

It was a comfortable and professional process.

Joseph Teague 
Rating:
3.0

Make sure truck works. I rented and it was rainy on my way back to drop off and noticed the windshield wipers didn’t work. MAJOR SAFETY CONCERN.

Zachary Kruskie 
Rating:
4.0

clean truck after each use. price overall expensive

Jess Jurney 
Rating:
3.0

The 26 foot truck we rented was swept out but the floor was filthy, needed to be powerwashed or something. Because of it the floor of our house got dirt tracked in. What did the previous customer haul, shrubbery?? Also, they had zero pads available, had to go to 2 different locations to get pads and another location for the car trailer.

Jim Churchill 
Rating:
5.0

Customer did not leave a comment.

Ezra Billings 
Rating:
4.0

Truck was old. Well used.

joe schodde 
Rating:
4.0

Customer did not leave a comment.

Charlene Huffman 
Rating:
4.0

Customer did not leave a comment.

wanda McPherson 
Rating:
5.0

Customer did not leave a comment.

Aaron Adams 
Rating:
5.0

Customer did not leave a comment.

Richard Hill 
Rating:
5.0

Customer did not leave a comment.

Jared Carrigan 
Rating:
5.0

Wonderful people to work with!

Douglas Nowels 
Rating:
5.0

Customer did not leave a comment.

Charles Sauers 
Rating:
3.0

Vehicle was dirty and clearly maintenance has been neglected

Maurice Alma 
Rating:
5.0

Customer did not leave a comment.

Marnie Duse 
Rating:
2.0

Customer did not leave a comment.

cody waltonen 
Rating:
5.0

Customer did not leave a comment.

WILLIAM MESHEKEY 
Rating:
5.0

Scared driving it, great staff tho

Collin Turkelson 
Rating:
4.0

Customer did not leave a comment.

lila bertram 
Rating:
5.0

I was happy with my service.

Christine Wemigwase 
Rating:
4.0

The alignment in the van I used was off. It was very unsafe using on the highway. I notified the location and they said they will look into it

Kaleb Bays 
Rating:
5.0

Excellent service, very helpful

Phil Jacobson 
Rating:
5.0

Customer did not leave a comment.

Darren Slocum 
Rating:
5.0

Customer did not leave a comment.

PRICE DIGIULIO  |  Overall Experience 
Rating:
5.0

Terrific owners. Couldnt be more helpful!

SHERRY VAZALES  |  Overall Experience 
Rating:
5.0

The staff there is the best, very helpful and kind.

Jeffrey Oliver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dylan olsen  |  Overall Experience 
Rating:
5.0

Excellent staff that went up and beyond to help me with my storage unit!

KYLE WINSTONE  |  Overall Experience 
Rating:
5.0

Service was excellent and unit was clean, dry and easy to access.

Patrick McCreery  |  Reservation 
Rating:
5.0

The owners are very nice and great to work with.

charlie stewart  |  Reservation 
Rating:
5.0

Thank you for the great service!

Ryan Baker  |  Reservation 
Rating:
5.0

Nicest and best managed storage facility I have ever used. 5 stars.

MICHAEL SUTTON  |  Overall Experience 
Rating:
5.0

None

edward cole  |  Overall Experience 
Rating:
5.0

I cannot say enough good things about this facility. They are most helpful and best of all great customer service. No matter how busy I was treated with respect and a smile. I would highly recommend.

KAREN GAUDEN  |  Overall Experience 
Rating:
5.0

I have rented uhaul trucks and a unit from this location. It is simple, easy to find and the woman that works there is very kind (:

MELISSA KENT  |  Overall Experience 
Rating:
4.0

Convenient

DEB BULL  |  Overall Experience 
Rating:
5.0

Willing to go the extra mile to accommodate. Extremely friendly and would recommend.

Privacy Request  |  First Impressions 
Rating:
5.0

Fast courteous service! Convenient and clean new storage building!

Privacy Request  |  First Impressions 
Rating:
5.0

Didn`t need it. They were prompt and excellent to speak with prior to that decision. Will use it if needed in the future.

Privacy Request  |  First Impressions 
Rating:
5.0

Service was excellent. Space was clean.

Privacy Request  |  First Impressions 
Rating:
5.0

The management was very accommodating to my move-in schedule. The facility was well maintained and my unit was clean and ready for me to move my storage items into it.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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