Customer Reviews for Concrete Self Storage
(U-Haul Neighborhood Dealer)

77 reviews

45080 Fir St   Concrete, WA 98237

(360) 419-4553

Office Hours

  • Mon-Sat: 9:30 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 419-4553

45080 Fir St
Concrete, WA 98237

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

He mindfully listened and treated me with respect. I will use this location again

Wendy Trout 
Rating:
4.0

Customer did not leave a comment.

Jarred Battles 
Rating:
5.0

Customer did not leave a comment.

April Bartel 
Rating:
5.0

Customer did not leave a comment.

Erik Holm 
Rating:
3.0

Customer did not leave a comment.

Frances Greenwald 
Rating:
5.0

Customer did not leave a comment.

david lofton 
Rating:
3.0

Customer did not leave a comment.

Julie Johnson 
Rating:
5.0

I wasn't very happy that I had to drive an hour to pick up my truck, but other than that, I had a good experience besides that.

Glenn Davis 
Rating:
5.0

Pamela went above and beyond both times I had business there..I appreciate her attention to detail and the extra steps she took to order a one way truck from Sultan to Concrete. I also appreciate her efficient use of my time...Thank you for hiring such outstanding employees....

Marion Sweet 
Rating:
5.0

All good.

Dennis Hoyt 
Rating:
5.0

Such a nice facility. After my awful ordeal at the beginning of my move, this was very much appreciated!!!

Katherine Duquaine 
Rating:
5.0

Customer did not leave a comment.

Carolyn Arguijo 
Rating:
5.0

Customer did not leave a comment.

Jeremy Rhodes 
Rating:
5.0

Customer did not leave a comment.

Sharon Brebner 
Rating:
5.0

Pamela was great! When I realized the 10ft truck didn't have a ramp like I needed... she was able to get me into the 15ft without hesitation and within the time frame that I didn't lose my extra muscles that I had prearranged.

Roni Dobbins 
Rating:
5.0

Customer did not leave a comment.

Levi Mandrell 
Rating:
5.0

Customer did not leave a comment.

Jacob Scherer 
Rating:
4.0

If someone reserves a truck and you have to call a day before stating that it's unavailable, I would suggest that someone either drives a truck to that location from another ( if more than 15 miles away) or give a good discount. The gentleman at the Concrete location was very helpful and friendly! The manager was nice enough to find me a location better then the service lady suggested to me, and give me the extra miles on the truck that was now needed, so that was very kind of her and helped resolve my issue in a very polite way!

Sheri Dills 
Rating:
4.0

The cost was way too much for a short move!!

Kelli Seals 
Rating:
5.0

Customer did not leave a comment.

Staci Pierce 
Rating:
3.0

Don't like how it turned out

Mindy Markley 
Rating:
5.0

Customer did not leave a comment.

Joachim Page 
Rating:
5.0

Fuel was not full when picked up. I drove 22 miles and put over 20.00 in fuel to fill up.

Tiffany Hathaway 
Rating:
5.0

Customer did not leave a comment.

DAVID NEEDHAM 
Rating:
4.0

The representative had trouble using the Uhaul app. It seemed like she was doing things right, but the app was a bit... glitchy.

Evan Holmstrom 
Rating:
3.0

Customer did not leave a comment.

gordon milne 
Rating:
1.0

I made a reservation for BELLINGHAM and told the day before my reservation that I need to pick my reserved truck in CONCRETE, an hour away from the location I made a reservation at. In the future coordinate the online reservations with the available trucks / locations. I do not feel that I can count on Uhaul as a reliable company after my experience.

John Caldwell 
Rating:
5.0

Customer did not leave a comment.

jeff tarleton 
Rating:
5.0

Customer did not leave a comment.

Mike Criner 
Rating:
5.0

Nothing, everything was great

Edward Keitges 
Rating:
3.0

The pickup of the equipment was fine. The drop off was not good. These employees need to communicate better with each other to ensure customers don’t have to fill in the blanks for them.

JENNIFER L. Jacobs 
Rating:
5.0

The staff went above and beyond. The rental hadn't shown the drop location, but she called support services and figured it out so I was not late to work!

Brittany Button 
Rating:
5.0

Customer did not leave a comment.

Brenda Cowell 
Rating:
5.0

The equipment was in excellent condtion and clean. Excellent Customer Service.

Jeff Kucera 
Rating:
5.0

Customer did not leave a comment.

Lief Hazelet 
Rating:
5.0

Customer did not leave a comment.

colin harding 
Rating:
5.0

Good service

Doug Krogh 
Rating:
5.0

Customer did not leave a comment.

Ben Gaggero 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER GRAHAM 
Rating:
5.0

Customer did not leave a comment.

daron smith 
Rating:
3.0

The after hours drop box could of been set up better.

Matt MCintosh 
Rating:
5.0

Customer did not leave a comment.

david lofton 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Lewis 
Rating:
5.0

Customer did not leave a comment.

delaine vanderlinden 
Rating:
2.0

The person didn't know how to load a trailer so we ended up not getting one. I had rented a dolly and they didn't have one available told me to go down the street to get one. I was on a time budget. It just seemed like the person helping us didn't know much about u hauls at all. Very disorganized and did not feel confident.

Megan Pedersen 
Rating:
3.0

not a lot of equipment. Staff had difficulty with website . took over 30+ minutes to finally rent a car dolly.

David Gregush 
Rating:
5.0

Customer did not leave a comment.

John Casteel 
Rating:
5.0

Customer did not leave a comment.

Patrick Mulcahey 
Rating:
5.0

Customer did not leave a comment.

RANDY HAVERFIELD 
Rating:
5.0

Trailer was not swept out by previous user.

Jeremy Robinson 
Rating:
5.0

Loved the Sales Rep!!

Stephanie Redmon 
Rating:
5.0

It was a difficult time for me too be moving but after interactions with the customer service lady at this location, things felt much better. Very much appreciated the excellent service. Thank you U-haul.

Rating:
3.0

If you require that a rental be turned in by 8 am then the office hours should also be required to open at 8 am.

Rhonda Burke 
Rating:
5.0

Customer did not leave a comment.

Robert Fowler 
Rating:
5.0

Customer did not leave a comment.

George brennan 
Rating:
5.0

The details we specified online were not received by the Self Storage unit. This meant that we tried to pick up the UHaul with a self-entry before the storage opened and there was no key box, we had requested a certain drop-off location that we had to re-request when we showed up to get the vehicle. The staff person was very friendly and helpful, but it was clear that the UHaul systems communications were not aligned with their Storage facility. This was frustrating to have to re-do information we had already requested. We also lost about 3 hours of time because the truck was not available when we requested it.

Lindsey MacDonald 
Rating:
4.0

Things are very nice for our size of community to have UHAUL available. As an older driver that no longer has to drive daily I would love to see outlying U haul places owning passenger cars and or Passenger vans which We could rent for the monthly trips to pay bills, see Drs., make purchases, etc--So I/we did not have to maintain a vehicle and have constant insurance to run our necessary errands Plus some service where the vehicle could be dropped off for our personal use as needed several times a month. More economical and environmentally friendly..

Latitia Flynt 
Rating:
5.0

very good service. quick in and out.

Patrick Pymm 
Rating:
4.0

Customer did not leave a comment.

Debbie Neuls 
Rating:
4.0

Customer did not leave a comment.

Aaron Anderson 
Rating:
5.0

Customer did not leave a comment.

Craig Johnson 
Rating:
5.0

Customer did not leave a comment.

Scott Lovely 
Rating:
5.0

U-Haul's computer system is a little difficult to work with. For this instance I needed a trailer and a truck and I couldn't order them together. Had to treat it as two separate transactions. Not a big deal though. The people at the Concrete office were fantastic!

Lisa Lewis 
Rating:
4.0

Customer did not leave a comment.

SCOTT LOVELY 
Rating:
5.0

We did not see any boxes for sale at the location

Elisha McKinney 
Rating:
5.0

When I picked up the truck I was not informed that I was not able to drop off the truck after hours at the drop off location. This was a huge inconvenience to have to keep the truck until the following day

Corrina Hart 
Rating:
5.0

Customer did not leave a comment.

LESLIE HAZELWOOD 
Rating:
5.0

Customer did not leave a comment.

Lawrence Koelling 
Rating:
4.0

My quote was not adhered to. Was supposed to be under 100.00 and almost doubled in price!

Ronnie Lidstrum 
Rating:
4.0

Customer did not leave a comment.

Maralee Taylor 
Rating:
5.0

Customer did not leave a comment.

MERLENE BULLER 
Rating:
4.0

Customer did not leave a comment.

Rachel Rudolph 
Rating:
5.0

Customer did not leave a comment.

Dakota Fry 
Rating:
3.0

Offer a bigger selection of trucks on location

Royeen Britsch 
Rating:
5.0

The new managers are coming along nicely with customer service. As always thecout going manager is an excellent Uhaul representative. I believe with here mentorship they will also become excellent Uhaul representatives. Lookin forward to a positime business relationship with them.

Corey Barnedt 
Rating:
5.0

Customer did not leave a comment.

susan hesed 
Rating:
3.0

Customer did not leave a comment.

John Huffer 
No reviews have been submitted for this location.

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