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Harvetta J
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady and gentlemen at the front counter were courteous and helpful. It was easy to make an online reservation. My reservation was correct and the rental was ready when I arrived. There were some little pieces of rocks or something similar inside the truck that we didn't notice until we started loading our items into the truck. Returning the truck was easy experience. I would rent from this location again.
Roy RI rent from compass self storage and renting a truck from the same location made things convenient and smooth during a stressful time. Thanks!
Janda RI was charged for another rental period because I passed 20 minutes the time scheduled. But it does not make any sense because I paid a rental price for 20 minutes more but I rent a car for 3 hours. If I could rent for 4 hours I wouldn’t payed any charge more.
Guilherme FI use a UHAUL alot. This was the best and experience I have had with your team. Thank you guys again
Jose CExcellent service. ProfessionL staff and very accommodating Ms. Angela Waterford was super nice and helpful.
DeliaM DFront desk lady was extremely helpful and a pleasure to work with!
Deanna OUhaul Charged me for Safe Move and I didnt requested the service.
Emilio VI think customers should be afforded some kind of discount for mistakes made by the company in the process of renting their equipment.
DeliaM DGreat personnel and service. I would definitely recommend u-haul to others.
DeliaM DBest service
Abdelkrim AOverall, satisfied with the folks at this location. Easy to get in and out of from this location and pretty straight forward process for a rental. I would definitely recommend them as I would use them again.
Frank INeeded a short time rental to move stuff and this worked out fine for that need Not sure if I’d u haul for a long distance though as the mile rate is high but for this it was just the job and compass were helpful and efficient
michael cThe lady who helped me was very pleasant and very helpful, unfortunately i don't remember her name
Abdullah MI was treated very well. The woman working the counter was personable, well experienced, and very nice. She made sure I had everything I needed, and corrected a typo I had with a request for moving mats. I had a great experience, and wish all of my moving experiences were like this one. They did an amazing job, if I need something in the future I will seek this location out. Top marks.
Joseph BService was excellent but the truck was broken. Need to inspect better before letting people rent.
Matthew CThe lady that assisted me was amazing!!! She deserves a raise!! Extremely helpful and made my process seamless!!
Marcus CSuper friendly staff/manager, made our moving experience a lot easier! We appreciate her going out of her way!
Teresa HLower the rates
Kayone TThe website let me select features that were not available at the location. The driver door has to be slammed hard to latch. Most disappointed in the lack of ramp and dolly that I added to my request. Never communicated to me that it will not be accommodated.
Stephanie WThe representative that helped was very unwilling to answer questions and in a horrible mood. She did not even try to disguise her negative feelings. As a business owner, I believe that is bad for the company.
Lucia MHad a great experience throughout. Staff was friendly and helpful. Thank you!
Blaine REverything was great at this location, very satisfied during a stressful time
Jonathan RGreat experience, just wish I was informed of how to check out when returning truck.
Daniel SGreat overall experience
Jeremy DExcellent customer service. Definitely will use it again.
Alyssa PService was great.
Gerard MLocation was an excellent experience. However, because of my HORRIBLE online and 1-800 experience to arrange the rental, I will certainly try other providers and leave U-Haul for my last choice in the future.
Charles CGreat customer service. Great place to rent a uhaul.
Corey WWifi was down, so a brief delay in getting equipment
Brian FTruck was left with barely any fuel - only enough to quickly get to a gas station. There was absolutely NO moving equipment that I had on my reservation. I had to move with NO equipment.
Joseph AJust confusion when I went lady who received truck needs work on customer service but overall she knew her job well.
Derrick SThe employees were very: friendly helpful and knowledgeable. They made my experience great. I know where im going on future moves. Thank you
Patrick NFriendly and courteous staff. All went smoothly. I would highly recommend.
Richard HVery courteous and professional staff especially Angela. I would recommend this location to anyone.
DeliaM DMake sure the gas inside the trucks are accurate. Truck was not given on half as on document. But I did take pictures.
Shuquanda HAlways very friendly and helpful
Jerry TI have no suggestions for improvement, all was very professional and friendly. Thanks
antonio fEverything was great thanks
John VDrop off location was wonderful, very friendly!
Calob HMany, many issues at pick up and drop off with the uhaul website trying to complete the check in/check out process. Took 45 minutes to pick up and 45 minutes to return due to poor instructions for the pick up process and the uhaul website kept crashing while trying to return the truck.
Lauren SEmployee at the time of pick up was very professional and courteous. They also provided a lock with the rental to safely store my stuff overnight.
Praveen PExcelente servicio
Pedro RNothing! It was great! They really worked with me to help me!
MARVIN MThere were cockroaches in the container; not what you want to see when you’re moving furniture.
NICHOLAS CThe truck I reserved was not available so they upgraded me to a bigger truck which costed me over 300.00 in gas. Due to time constraints I had to take the bigger truck. In the future you should inform the customer about changes to their reservation in advance
ERNEST CThe self check out needs to be more user friendly, I did allow Uhaul to know my location and it still said it couldn’t be found. That’s after allowing it in settings and online. I stayed there 20 minutes and ended up taking a picture of the gages and leaving the key in the door.
STEPHANIE Dlocation was fine my first experience i reserved was at different location and was not called to be informed the truck i reserved was broke down i was so upset that nobody attemped to call me but i drove there and was told at pick up there no truck then i went to ss and beach and the found me a small 15 truck at compass i had do do multiple trips and wasted alot gas and mileage but good news is i got moved
CHRISTINA SNothing
ILOUS EAccommodated us last minute. Staff was very friendly!
TAYLOR DFast and friendly service. Great job!!
LONNIE SThe staff was very helpful and made the process very easy. They were friendly and told us exactly what we needed to know.
CHRISTOPHER W