Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

662 reviews

711 Branch Ave   Providence, RI 02904

(401) 331-3526

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: 11 am–2 pm

Services at this Location:

Contact Us

(401) 331-3526

711 Branch Ave
Providence, RI 02904

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: 11 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

sal C. 
Rating:
2.0

App had trouble scanning picture so I had to use the website. You can barely see the “next step” tab hiding below. I also rented an appliance dolly, they didn't leave it in the truck. I had to wait till they opened. The customer service agent I spoke with was very nice helping me with the website and picking up my rental

BERNY C. 
Rating:
5.0

Customer service was very helpful, truck was clean, but smelled of cigarettes smoke

Katrina H. 
Rating:
1.0

The person at this location is not helpful at all. Truck was very dirty and had a very bad smell

jose S. 
Rating:
2.0

Customer did not leave a comment.

Ajibola A. 
Rating:
3.0

Front desk was really nice i have dealt with her before

MICHAEL S. 
Rating:
5.0

A good sweeping out would be nice. I used the truck twice and the dirt from the previous user was still on the floor of the truck.

Gloria G. 
Rating:
5.0

Excellent

Shamsideen E. 
Rating:
5.0

Customer did not leave a comment.

EDUARD A. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Andy A. 
Rating:
5.0

There seemed to be some kind of dirty water spot in the back which got on some stuff, but I could get it off cause it was on a hard object luckily. Tire pressure was low likely due to cold weather.

Keriann M. 
Rating:
5.0

Truck was slightly dirty in the cab and in the box

ELMER P. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
4.0

Thank you

Aisa K. 
Rating:
1.0

No dollies, wi fi was out

Paulette P. 
Rating:
3.0

Clean the trucks before giving them to customers!

MEAGAN L. 
Rating:
1.0

Rude and unhelpful counter person.

DEREK B. 
Rating:
5.0

Maybe it's because I don't rent Uhaul very often, but I wasn't 100% sure if I took the return photos correctly. It would be helpful for people like me to have a reference for each required photo to be sure. Otherwise, we used the 24/7 rent/return and it was VERY easy and convenient. The keys and key drop-off were clearly marked.

Zerinamarie P. 
Rating:
1.0

the van had trash left inside. when i went to return the van the location showed it was open but the door was locked the was a guy at the front desk and he seen me at the door, he walked away then came back several minutes later and unlocked the door. he never checked the van to make sure the gas was at the correct level nor did he update my mileage. i asked him why he didn't check the van and he told me i would receive a updated receipt within a hour and i still haven't received the updated receipt.

Shaunaya J. 
Rating:
1.0

The person working at the desk clearly didn't want to be there and was extremely unhelpful

Alexander W. 
Rating:
2.0

They had the slowest computer system and they do not communicate with people correctly for 10 minutes I heard two different complaints with the same issue the guy looked like he really didn't want to be there

Keyona L. 
Rating:
5.0

Customer did not leave a comment.

Lea M. 
Rating:
3.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Rose S. 
Rating:
1.0

Manager named Kyle was the worst interaction. I've had with anybody in an establishment in years... I would highly recommend using another facility and do not use the one on Branch Avenue in the state of Rhode Island....

George J. 
Rating:
5.0

Customer did not leave a comment.

EDWIN L. 
Rating:
5.0

I just wanna say best service by the employees there Ryan I believe was who helped me and was great explaining everything made it super easy for us . great store and great service thank you once again and would definitely recommend renting from Compass self storage again !!!!!!

omar B. 
Rating:
5.0

Customer did not leave a comment.

Mario O. 
Rating:
5.0

It had problems with the truck

Tammy G. 
Rating:
5.0

The young lady behind the counter was very professional and took care of everything that was needed to me to rent the U-haul for the day thank you so much

Jason F. 
Rating:
5.0

Good poeple

Tammy G. 
Rating:
5.0

Very friendly customer service and very helpful. Effiecent and courtious. Would definitely recommend.

amy F. 
Rating:
5.0

Truck was in very poor condition maintenance wise. Multiple lights on the dash. Truck ran very rough and the suspensions was horrendous

Michael B. 
Rating:
5.0

Customer did not leave a comment.

bobby L. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
4.0

The process was fairly straightforward. Check-in was smooth and noneventful. One thing I would recommend. I noticed that all of the trucks were parked facing forward. I think it would be a good touch to have staff back them into a spot with the front facing outwards. This way a customer can just jump into the truck and drive off. The other way means they have to back up, sometimes blindly! This could be a safety issue, especially for nonprofessional drivers.

Gary N. 
Rating:
5.0

Great experience. Simple check in/ check out

Jason V. 
Rating:
5.0

The service was very good, customer service was very friendly and detailed.

gabriel N. 
Rating:
4.0

Customer did not leave a comment.

Lynn G. 
Rating:
5.0

Just keep doing what your doing customer service means alot

Delano E. 
Rating:
5.0

Customer did not leave a comment.

Alexander A. 
Rating:
5.0

Customer did not leave a comment.

Ronald V. 
Rating:
5.0

Customer did not leave a comment.

Kileena R. 
Rating:
5.0

Everything was great. Maybe a sign to indicate customer parking but it wasn't hard to find a spot after I knew where to park

Justin F. 
Rating:
5.0

Staff was great. Good communication, very understanding. Great service.

Juan C. 
Rating:
3.0

U haul always come back to you with some fee's that's I don't owe. I brought that truck back on the 18th ...so why am I getting charge for the 19th? Make no sense to me? I also rent again on May 21st, only had it two hours, brought it back, if I owe any money, why didn't they say I owe money then.

DEBORAH H. 
Rating:
5.0

Nothing at this point. Extremely positive experience for me

ayodeji O. 
Rating:
5.0

Keep up the good work

Stanley P. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
3.0

Customer did not leave a comment.

WHITNEY J. 
Rating:
5.0

The gentlemen that was working was amazing , beyond customer service to help me and guide me proper way! All being on crutches injured , he was outstanding!

Yvette C. 
Rating:
5.0

Customer did not leave a comment.

Karley C. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

It's always a pleasure to go there, great team.

fabio T. 
Rating:
5.0

Customer did not leave a comment.

ruth B. 
Rating:
5.0

Very profesional staff and great customer service.

fabio T. 
Rating:
1.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

vivian G. 
Rating:
4.0

Customer did not leave a comment.

Gillian G. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED F. 
Rating:
5.0

With absolutely no waste of time, great job guys!!!.

Jorge D. 
Rating:
4.0

Customer did not leave a comment.

Leslie P. 
Rating:
3.0

Customer did not leave a comment.

ELIMERIS E. 
Rating:
4.0

Identify when uhaul is actually turned in

Stacy L. 
Rating:
5.0

Employees friendly and courteous.

Lizabeth C. 
Rating:
3.0

Customer did not leave a comment.

Bernadette A. 
Rating:
3.0

Kyle was friendly and informative

Jasmine S. 
Rating:
5.0

This is my 3rd using this services in the same place and believe everything always is perfect and easy

ISRAEL R. 
Rating:
1.0

First, I would replace the combinations on the key lockboxes. Next, I would have the workers thoroughly clean the entire cab and note any defects/problems. Lastly, each truck should be checked for overall performance before it is rented to the next person.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY D. 
Rating:
4.0

Very standard fare for uhaul

Travis A. 
Rating:
4.0

Customer did not leave a comment.

diane S. 
Rating:
5.0

Great place!

Alex K. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Alexander P. 
Rating:
5.0

Great customer service and very punctual.

Lisa F. 
Rating:
2.0

Could not get in touch with anyone from UHAUL when there was an issue. Tried calling, live chat and sent an email, no response.

Jonathan A. 
Rating:
4.0

The truck was a little dirty in the cab, but overall in good shape. The staff was very helpful, courteous, and attentive.

Jeffrey V. 
Rating:
5.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

As usual Justin and William a wonderful to work with. Had to go back to my storage on 8/19 and Justin was working and so how much my body was hurting and helped me bring my things to my storage. William has always been as helpful it just happens Justin is usually working when I go. I give them both 5 stars! Thank you for all your help guys. Activist_Dragon AKA Carol Shea 💜

Carol S. 
Rating:
5.0

Customer did not leave a comment.

Fouad F. 
Rating:
5.0

Customer did not leave a comment.

ali O. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Paola H. 
Rating:
5.0

Customer did not leave a comment.

Mireille S. 
Rating:
5.0

Excellent excellent

carey T. 
Rating:
4.0

Customer did not leave a comment.

Jorge L. 
Rating:
5.0

Improve moving supplies inventory control. I had to contact six locations to get a half dozen moving blankets. Boxes were no problem.This was unusual in my experience with U-Haul, but there you are.

James A. 
Rating:
5.0

Customer did not leave a comment.

irma O. 
Rating:
5.0

nothing special

Ariadna M. 
Rating:
5.0

I still have not received my email it's MavMav43@gmail.com

Maria V. 
Rating:
5.0

Customer did not leave a comment.

john F. 
Rating:
5.0

Service very appreciate it excellent outstanding thank you

raquel L. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Alexander A. 
Rating:
2.0

Super small parking lot with a hill that made it really hard to park and unload

Christian L. 
Rating:
4.0

Customer did not leave a comment.

KEILA P. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
4.0

Customer did not leave a comment.

liz P. 
No reviews have been submitted for this location.

Additional Services at this Location

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