Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

220 reviews

461 Waldron Rd   La Vergne, TN 37086

(615) 793-2350

Office Hours

  • Mon: 9:30 am–4:30 pm
  • Tue-Thur: 10 am–2 pm
  • Fri-Sat: 9:30 am–4:30 pm
  • Sun: 12:30 pm–3:30 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(615) 793-2350

461 Waldron Rd
La Vergne, TN 37086

Services at this Location:

Office Hours

  • Mon: 9:30 am–4:30 pm
  • Tue-Thur: 10 am–2 pm
  • Fri-Sat: 9:30 am–4:30 pm
  • Sun: 12:30 pm–3:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

This location is the absolute worst and will charge you for items not even received. Definitely reporting to all social medias and BBB

JANAY RAWLINS 
Rating:
5.0

Perfect

Ronald Hamilton 
Rating:
5.0

Customer did not leave a comment.

Chante BURTONBEASLEY 
Rating:
5.0

Customer did not leave a comment.

Eric Tuttobene 
Rating:
1.0

Customer did not leave a comment.

Larod Johnson 
Rating:
3.0

Great customer service. Thank you!

Lachetis Brown 
Rating:
5.0

Customer did not leave a comment.

Brenda Jobe 
Rating:
1.0

I know it's not the location fault but the customer service on the phone terrible bad communication I talked to 15 different customer service reps just for on one to type in my information and I get a 91.00 over charge that I'm disputing horrible

courtney sawyers 
Rating:
5.0

The uhaul app is absolutely horrible and kept freezing. It delayed my after hours return and left me unsure it was successfully completed.

Nicholas Terwilliger 
Rating:
5.0

Super quick and easy process

Nina Donovan 
Rating:
5.0

The equipment should be clean

Doris Agyei 
Rating:
4.0

Customer did not leave a comment.

AMANDA ROBERTSON 
Rating:
5.0

Great customer service

WILLIE SHERRELL 
Rating:
2.0

Charged double fees, too hard to pick up with truck share, cause late pick up then double charged.

STEVEN KORPACZ 
Rating:
4.0

Customer did not leave a comment.

Fannia Foster 
Rating:
5.0

Customer did not leave a comment.

Elias Desse 
Rating:
4.0

Customer did not leave a comment.

Tiffany Milliken 
Rating:
3.0

The check engine light came on in the truck twice while moving my things. Also it was kind smelly. But I got what I needed done so that's all that mattered to me I just didn't want it to break down on me.

Tacara Rainey 
Rating:
5.0

Customer did not leave a comment.

Ashley Standard 
Rating:
5.0

Your app and truck share is hard to use, taking too long to get truck

Steven Korpacz 
Rating:
4.0

Customer did not leave a comment.

tom gatgens 
Rating:
5.0

Staff was professional and courteous.

John Ransburgh 
Rating:
5.0

Customer did not leave a comment.

Michael Shehane 
Rating:
5.0

Customer did not leave a comment.

OTIHBOR OBETO 
Rating:
5.0

Customer did not leave a comment.

MARCOS CARMONA 
Rating:
5.0

Customer did not leave a comment.

tara bowman 
Rating:
5.0

It was a very smooth and efficient for check out and return. Nice and friendly staff.

Lish Burgess 
Rating:
5.0

I had two agents and both were very nice and understanding

Mike Williams 
Rating:
5.0

Michele was excellent

Michelle Kozlowski 
Rating:
3.0

The person who checked me in was extremely pleasant to interact with and she was very helpful and accommodating.

David Gilmore 
Rating:
5.0

The only thing that was difficult is that we had no ramp on the truck. This made things difficult when we had to move heavy items up in the truck. Especially since it was my husband and myself only doing the work.

Richard Easterday 
Rating:
5.0

Customer did not leave a comment.

Breonna Johns 
Rating:
4.0

Na

Stephanie Terrell 
Rating:
1.0

I was charged a fuel charge when I had it to where it was supposed to be

Christina Boggs 
Rating:
5.0

Customer did not leave a comment.

Terron Henderson 
Rating:
5.0

The ladies that work there are top notch! They what they are doing but extremely personable and kind. Moving truck is a moving truck but it’s the people that make the experience.

Bradley Hicks 
Rating:
5.0

Customer did not leave a comment.

Imani Armour 
Rating:
5.0

She was very sweet, carried a smile, and very prompt. Her customer service was great.

Meaghan Everett 
Rating:
5.0

Great customer service! Nelly was super friendly and professional and helped us with a smooth and quick rental and the process. Great company!

Scott Sturdyvin 
Rating:
4.0

Customer did not leave a comment.

Timothy Prater 
Rating:
5.0

The billing price wasn’t what I expected

Muhamed Cessay 
Rating:
3.0

The truck was clean but it started at the pick up location, but the rest of the time we had to jump it or leave it running. Air conditioner didn’t work. Didn’t know any of this till after leaving location.

Chase Svendsen 
Rating:
5.0

Customer did not leave a comment.

Jack Stripling 
Rating:
5.0

This was a very smooth transition! I will definitely use this location again!

Frederick Boyd 
Rating:
4.0

Customer did not leave a comment.

Christian Serrano 
Rating:
5.0

Friendly staff easy to work with

Antonio Fivecoat 
Rating:
5.0

Customer did not leave a comment.

Juwuan Lee 
Rating:
5.0

Customer did not leave a comment.

John Wells 
Rating:
3.0

Customer did not leave a comment.

MARY POR 
Rating:
5.0

Service was great and instruction was clear. Employees were upfront and honest about everything. Great communication!

Byron Nesbitt 
Rating:
5.0

Customer did not leave a comment.

charles hughes 
Rating:
5.0

Customer did not leave a comment.

James Walker 
Rating:
5.0

Customer did not leave a comment.

Starr Montgomery 
Rating:
4.0

Van floor of the cargo van wasn't swept out .

Mark Fournier 
Rating:
5.0

Nothing great customer service and facility

Robert Mann 
Rating:
4.0

Customer did not leave a comment.

david snyder 
Rating:
5.0

I like

Wilmer Carrillo 
Rating:
5.0

Bathroom

Jonathan Montoya 
Rating:
5.0

Customer did not leave a comment.

Paschal Agim 
Rating:
5.0

The staff is professional and nice - what a great combination. The equipment was well maintained and worked well. We would rent through this location again.

Sheila Bennett 
Rating:
4.0

Customer did not leave a comment.

Nicole Kindle 
Rating:
5.0

Customer did not leave a comment.

Ricky Mangrum 
Rating:
4.0

Customer did not leave a comment.

Tonya HALL 
Rating:
5.0

Excellent service and staff!

Larry Glover 
Rating:
4.0

Customer did not leave a comment.

Casey Fleser 
Rating:
5.0

Everything was fine!

MARCUS WOODS 
Rating:
5.0

I tried calling multipel times the day I was picking up the truck but it rang and rang and was never picked up and didn't go to voicemail either. I am wondering if the number provided to me for them was invalid???

Susan Moe 
Rating:
5.0

Customer did not leave a comment.

William Stroud 
Rating:
5.0

Excellent customer service at this location. Friendly people happy to help.

Richard Green 
Rating:
4.0

Customer did not leave a comment.

Dylan Sanders 
Rating:
2.0

Because I paid $38 to rent a U-Haul and when I returned it they said I used the exact amount and said I went 17 miles and I only 8.4 miles round trip

Robert Myers 
Rating:
4.0

Customer did not leave a comment.

Rene Lopez 
Rating:
5.0

I can not think of anything I could put down to improve my experience. Michelle was kind and listened to what I needed. I was in and out quickly because of her knowledge of the business. I will always recommend this place.

Lloyd O'Neal 
Rating:
5.0

Staff was the best. I would go there. They were very professional. Made the process easy.

Kayla Dunn 
Rating:
5.0

Even though the system was down the agent was very polite and did everything he can to make a smooth rental. He was very friendly and helpful, clean office and property. Will recommend.

zelizabeth Duclona 
Rating:
5.0

Customer did not leave a comment.

Olivia Rose 
Rating:
5.0

This was my first time using u haul, and it was great. The 24/7 online pick and drop off was super easy.

Shelby Wilson 
Rating:
5.0

Customer did not leave a comment.

SIMON KINGABY 
Rating:
5.0

Customer did not leave a comment.

Larita Austin 
Rating:
5.0

Customer did not leave a comment.

priscilla davis 
Rating:
5.0

Customer did not leave a comment.

jernard walton 
Rating:
4.0

More trucks available

Jontue Harper 
Rating:
4.0

The truck was clean overall, but the floor on the driver's side was dirty. Also, I submitted my driver's license photos the day before I picked up the truck, but had to do it again when I picked up the truck.

Bob Rothman 
Rating:
5.0

Customer did not leave a comment.

Matthew Smith 
Rating:
5.0

Good job. we were very satisfied.

Scott Blackwood 
Rating:
5.0

Customer did not leave a comment.

Charlie Zelaya 
Rating:
4.0

Customer did not leave a comment.

Mark Ralston 
Rating:
5.0

Customer did not leave a comment.

Jack Anderson 
Rating:
4.0

Customer did not leave a comment.

Tedros Kefetew 
Rating:
5.0

Great customer service

TRACY DANDRIDGE 
Rating:
5.0

The only problem I have is that your app allowed me a pickup time time of 8am. They DO NOT open until 9am central. I had to wait over an hour. The people at the pickup location were WONDERFUL!

Thomas W Malone 
Rating:
4.0

Customer did not leave a comment.

Andy Grosson 
Rating:
5.0

Customer did not leave a comment.

Keith Vann 
Rating:
4.0

Customer did not leave a comment.

Adolfo J Castellano Carreyo 
Rating:
5.0

Customer did not leave a comment.

Kim Yarbrough 
Rating:
5.0

Customer did not leave a comment.

Louis Gerlinger 
Rating:
5.0

Customer did not leave a comment.

Hector Ramirez 
Rating:
3.0

Customer did not leave a comment.

Donovan Howard 
Rating:
5.0

There is nothing to improve. The attendant was very friendly and helpful. She even gave me and offered others a bottle of water while we waited. I loved my experience. Great job. Leslie Martin Powell

LESLIE POWELL 
Rating:
1.0

Not overcharge me. In what started out as a 39.00 rental turned into a 105.00 rental in which you charged my card 255.00 and now I have to go back to this place to figure out why there's is a extra 150 dollars being taken off my card when then there should have been money added back and I turned it back in in good condition....horrible experience i wouldn't recommend it to my worst enemy

Larrell Floyd 
No reviews have been submitted for this location.

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