Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

192 reviews

2641 Bailey Rd   Fernandina Beach, FL 32034

(904) 548-1152

Office Hours

  • Mon-Sat: 9 am–4:30 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(904) 548-1152

2641 Bailey Rd
Fernandina Beach, FL 32034

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–4:30 pm
  • Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Randolph C. 
Rating:
5.0

Absolutely professionally and well run. I was very impressed with how neat, clean and crisply this storage and rental facilty was run.

MARC V. 
Rating:
5.0

Customer did not leave a comment.

Liz J. 
Rating:
5.0

Customer did not leave a comment.

Matt D. 
Rating:
4.0

Customer did not leave a comment.

Beth S. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

We only dropped the truck off after hours, but the key drop box is not big enough to easily fit the key in.

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

Joy S. 
Rating:
5.0

Customer did not leave a comment.

Miles D. 
Rating:
5.0

Great service and location.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Everything went easily and smoothly. We would rent here again should the need arise.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Este T. 
Rating:
5.0

Customer did not leave a comment.

Ray C. 
Rating:
5.0

First class. Kelly, Hunter: These people are great.

kenneth R. 
Rating:
5.0

Nothing

Charles W. 
Rating:
1.0

Customer did not leave a comment.

Lindsay S. 
Rating:
5.0

Customer did not leave a comment.

Marie H. 
Rating:
5.0

Customer did not leave a comment.

Teresa Page M. 
Rating:
5.0

Brooke and Hunter at this location could not have been more helpful!

Kathleen M. 
Rating:
5.0

Great experience, nice truck with easy pickup and return.

Ron B. 
Rating:
5.0

Thank you to Brooke & her team. This rental process was very smooth. I highly recommend this agent!

Todd D. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

richard K. 
Rating:
4.0

Customer did not leave a comment.

Laurie V. 
Rating:
5.0

Customer did not leave a comment.

Samantha G. 
Rating:
5.0

Nothing. Everyone was courteous and cheerful.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Alan E. 
Rating:
5.0

Spotless facility, attentive and knowledgable staff

Mark S. 
Rating:
5.0

My only issue was that I reserved an appliance dolly and they did not have one. I think this is an issue with the U-HAUL website rather than the pick-up location.

Domenico M. 
Rating:
5.0

Staff was VERY friendly, helpful, and informative. They efficiently checked me in and had me on the road quickly. The return process at the end of the day was just as efficient. Truck was very clean, moving dollies were in good shape and plenty of moving blankets Thanks

Jimmy M. 
Rating:
5.0

Best customer service from beginning to end! Great location & Brook went above and beyond to ensure the move was cost efficient and I had everything I needed to get it done.

ruth P. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Brooke was very helpful , friendly and prompt. She saved me from having to drive to another location. She was expecting me and anticipated my arrival. She specifically asked about my experience and wanted to know if I had any issues. UHaul can be extremely proud to have Compass self storage as a representative. I am recommending this location to everyone.

Jayce H. 
Rating:
5.0

No fault of compass storage. The truck had 2 slick tires that had to be replaced by U-Haul service delaying the trip by over 3 hrs

Mathew D. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Brooke was so friendly and made the process of pickup super simple. Will rent a U-Haul from here again in the future!

Sarah B. 
Rating:
5.0

Brooke at Compass Self Storage was amazing. She really helped me out when I got there and found out that Uhaul had changed my pickup location a 2nd time without notifying me (and would have sent me out 1 hour in the opposite direction of where I needed to be). She went above and beyond and I really appreciate it.

Lyndsey M. 
Rating:
1.0

They did not ask for my proof of insurance. I got charged $57 for insurance. I got the quoted price of $610 for a 26foot uhaul with a tow dolley. Tow dolley had to picked up at a different location and they were no problem. Thought I was paying for the package at this location but she charged me for insurance and didn't ask for a proof of insurance and didn't tell me

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

MARGOT K. 
Rating:
4.0

Customer did not leave a comment.

Ross H. 
Rating:
5.0

Brook was so awesome!!!

Kymberly M. 
Rating:
5.0

Customer did not leave a comment.

EDUARD P. 
Rating:
5.0

Customer did not leave a comment.

Sam C. 
Rating:
5.0

Thanks again

Dustin S. 
Rating:
5.0

Customer did not leave a comment.

GLENN B. 
Rating:
5.0

Customer did not leave a comment.

Alexis B. 
Rating:
4.0

Customer did not leave a comment.

Patricia N. 
Rating:
5.0

Very professional and very helpful

david R. 
Rating:
4.0

Customer did not leave a comment.

Richard W. 
Rating:
2.0

Upon pick-up truck had obviously not been pre-checked. After starting the truck there was an indication of a low tire on the right rear. I exited truck and notified the attendant who checked the right rear tire pressure. The pressure checked out okay. The attendant said it should be fine even though the warning light was still on. Turns out it was really the right front tire that was low and I properly inflated it at my residence. I had to stop to re-inflate half way through my move.

Anthony T. 
Rating:
5.0

Thank you again, Brooke and Hunter, for all of your help and expertise. Your customer service is always amazing and we appreciate all you do.

AMANDA J. 
Rating:
5.0

I was required to use the app to even though I was present in the store. I did not care for that and the app was not working properly. The manager at Uhaul had to over ride.

john S. 
Rating:
5.0

We have experienced the best customer service at this location. It has been an amazing experience. Hunter and Brook went above and beyond to help us in so many ways. We are forever grateful.

Amanda J. 
Rating:
1.0

Person checking me out seemed discussed some one would rent from his location. He had trouble checking me out and refused to communicate properly. Never going there again.

Brett H. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Matt C. 
Rating:
5.0

Customer did not leave a comment.

LATOYA B. 
Rating:
5.0

Customer did not leave a comment.

AMANDA R. 
Rating:
5.0

Miss Kelly who waited on me was great to work with. Truck was clean and ready to go. Very short turnaround. Good experiebce!

Philip L. 
Rating:
5.0

Explain what the $0.79 per mile is for. It's not for gas, I had to put $30 in the truck to top it off before returning it. It's not for renting the truck, you advertise $19.99 or $29.99 to rent this truck. It's not for insurance, I payed extra for that too. Now I rented the truck because I didn't have a choice in the matter but expecting to pay $29.99 for the truck, $10-$20 in insurance, and $30 for gas totalling around $90. This is a lot different from expecting to pay that and paying out what I actually payed out which was closer to $160. This $160 didn't even include a cleaning fee, because I washed the inside and outside of the truck before I returned it. In short I'm saying you need to advertise the $0.79 per mile so people like me aren't caught off guard when they find out about it. I mean you are going to charge it either way, so why not be upfront about it so people can properly budget for their rental truck. And also don't let the customer assume the $0.79 per mile is for gas and then at the end of the rental process say "oh ya you have to top off the tank as well. Gas was $2.69 per gallon, only used 1/4 of a tank and that tacked $30 on to the deal on top of the price of the contract.

James G. 
Rating:
5.0

Great

Susan C. 
Rating:
5.0

Wonderful example of a friendly, helpful representative.

Marcia G. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
2.0

Have someone available for returns

ERIC T. 
Rating:
5.0

Very helpful and was great to work with . I would recommend this location for sure.

TOM R. 
Rating:
5.0

Customer did not leave a comment.

Roger R. 
Rating:
5.0

Customer did not leave a comment.

Kendell H. 
Rating:
5.0

Very pleased with the staff and accommodations.

Patricia G. 
Rating:
5.0

N/A

RICHARD S. 
Rating:
5.0

The rear cargo area did not appear to have been cleaned by the prior renter. I pulled the rubber liner out and hosed it off before I made my trip. Very strong smoke smell in the van, but I'm not sure much can be done about that. Van performed well, but the low tire pressure signal was all the entire trip and when I checked the pressure, everything was fine. I returned the vehicle better than I found it. That said, the staff at Compass Self Storage was exceptional. I interacted with two different people, and both were highly professional and very capable.

David S. 
Rating:
4.0

The app was very tedious and I ended up putting the same information into the system 3 times. The link to upload the photo of my drivers license the day before didn't work. Called the customer service number and waited 30 minutes for the person to tell me they've had several complaints for the same thing and that it didn't matter anyway because I'd have to put it in again the next day when I picked up the truck. When I went to return the key to the drop box, it was too large to fit into the slot. The redeeming thing about this rental was the woman who was able to work with me at the site. She was awesome.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Brooke was very helpful with my reservation and pick up of the truck.

Doug C. 
Rating:
5.0

Customer did not leave a comment.

Billy M. 
Rating:
5.0

Brooke is awesome

Jackie R. 
Rating:
5.0

The managers at Compass are very helpful & accommodating.

Judith B. 
Rating:
5.0

Customer did not leave a comment.

ADAM S. 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
4.0

The truck was driven 7.1 miles and it took 7.25 gallons of gas to fill. My contract was for a full tank of gas to start, but at 1 mile a gallon to drive it, there seems to be an issue. I left a note and gas receipt in the drop box. Still waiting to hear from the vendor.

RONALD B. 
Rating:
5.0

The truck delivered a much rougher ride than trucks I have rented in the past

Thomas H. 
Rating:
5.0

I absolutely love this place. Best storage units I have ever used and I have had to use them more than I wanted. Very friendly and fair and very accommodating. They go above and beyond to help you get what you need and make it so easy for you. Thank you so much.

joyce H. 
Rating:
5.0

Brooke was outstanding. Great service.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Bonnie O. 
Rating:
5.0

Customer did not leave a comment.

Nicholas W. 
Rating:
5.0

It was amazing and could have asked for better customer service!

Grant J. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

Brooke was very professional and customer service-focused. She was very helpful in helping me execute a move for my Father. Thank you.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
4.0

Customer did not leave a comment.

Neal G. 
Rating:
5.0

Customer did not leave a comment.

Brooke K. 
Rating:
5.0

Excellent customer service !!!

James A. 
Rating:
5.0

Brooke was super friendly and helpful with check in/out. Everything was ready on time or before and went as smooth as possible. Perfect experience, thank you.

Steven A. 
Rating:
5.0

Everything was great

Charles R. 
Rating:
5.0

Really helpful staff to coordinate size of truck needed.

Steve N. 
Rating:
5.0

David and Brooke at Compass Storage Fernandina Beach provide exceptional customer service!!

Patricia B. 
Rating:
5.0

Very professional staff and clean facilities. Very knowledgeable and offered future suggestions on my next rental.

Christopher G. 
No reviews have been submitted for this location.

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