Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)

1,028 reviews

4200 Hunsaker Dr   East Lansing, MI 48823

(517) 507-4411

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: 10:30 am–3 pm

Services at this Location:

Contact Us

(517) 507-4411

4200 Hunsaker Dr
East Lansing, MI 48823

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–6 pm
  • Sun: 10:30 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James Heavenrich 
Rating:
5.0

Customer did not leave a comment.

Susan Hazelton 
Rating:
3.0

Customer did not leave a comment.

Makai Polk 
Rating:
5.0

Customer did not leave a comment.

mark simmons 
Rating:
5.0

Customer did not leave a comment.

Jonathan Porter 
Rating:
5.0

Keep doing what you’re doing. Kristen was courteous, helpful and detail-oriented. She made a stressful day a lot easier.

Matt Buckley 
Rating:
4.0

Customer did not leave a comment.

Gail Hicks 
Rating:
5.0

Customer did not leave a comment.

THEODORE CHARLES JOHNSON 
Rating:
5.0

very helpful and patient

Naga venkata sai Kanukollu 
Rating:
5.0

Great people thank you

Jeffrey Smith 
Rating:
5.0

Everything was excellent. Kristen was so helpful and personable. We would highly recommend her services. We have been using your company since October and always felt safe and secure. A++++

Kristine Tate 
Rating:
4.0

Customer did not leave a comment.

Malena Forgach 
Rating:
4.0

bad software

Edmund j Messina 
Rating:
5.0

Customer did not leave a comment.

kimberly neibauer 
Rating:
2.0

Improve the website description: 1. The website said the 10' truck had a loading ramp. I planned my trip, organized my needs, and rented this truck with a loading ramp in mind. There was NO loading ramp. 2. Say you charge for gas. You charge per mile say you charge for gas. It's obviously misleading on your part. 3. Tire issues on the truck - the light was on 75% of the trip. 4. Drivers seat - didn't lock into position. It' moved the whole ride. VERY UNSAFE. 5. The app. It doesn't work. FIX THE DAMN APP. I'd love to hear back from UHaul to let me know someone read this review.

Renee Benard 
Rating:
5.0

Customer did not leave a comment.

david marion 
Rating:
5.0

Customer did not leave a comment.

David Feller 
Rating:
3.0

Customer did not leave a comment.

Dan Pham 
Rating:
5.0

Excellent customer service! Kind and efficient.

JOHN EVAN POWELL 
Rating:
5.0

Customer did not leave a comment.

Bill Potter 
Rating:
1.0

There were no employees inside the store or outside when I arrived for almost 10 minutes. I did not receive the utility dolly I requested and the employee was not helpful/did not answer my questions about purchasing other moving supplies

Sadie Boone 
Rating:
5.0

Customer did not leave a comment.

Phylis Floyd 
Rating:
3.0

The lock on box 2 has given me issues for my last 2 rentals. Either lubricate it or replace it please.

JOHN JEFFREY PULICE 
Rating:
5.0

Customer did not leave a comment.

Colleen Kniffen 
Rating:
5.0

The front desk was super friendly! She was personable and very helpful. She was able to help up with our changing needs and get us into the right vehicle.

Katie von Steinman 
Rating:
4.0

A few more miles included in the rental agreement would be nice

Gene Chamberlain 
Rating:
5.0

Customer did not leave a comment.

Brandon Peltier 
Rating:
5.0

Customer did not leave a comment.

David Fiore 
Rating:
5.0

Customer did not leave a comment.

Sarah Zinsmeyer 
Rating:
5.0

They were out to lunch at drop off. I received an. Email confirmation closing the process a couple hours later.

lisa vering 
Rating:
4.0

The lockboxes were tricky to unlock especially in rainy weather.

Sydney Waloven 
Rating:
3.0

When I made my reservation I asked the U-Haul rep for the closest pick up location to my zip code and was given one that was further away than a closer one in Williamston which would've saved me quite a few miles of driving/ time. Not happy about that. Perhaps your system uses some way of calculating distances using zip codes that resulted in this mismatch; probably best to ask for a street address rather than just a zip code to avoid this problem for others. At $1/mile it makes quite a difference.

tim potter 
Rating:
5.0

Customer did not leave a comment.

MELINDA GRACE REYNOLDS 
Rating:
5.0

Customer did not leave a comment.

Maureen Hill 
Rating:
3.0

Customer did not leave a comment.

Holly Kneece 
Rating:
4.0

The first truck had broken air conditioner, and the second truck had latch issues. Made our day long and difficult

Carrie Porter 
Rating:
5.0

They were great

James Reilly 
Rating:
5.0

Will was awesome…friendly and helpful! You need to publish in large font in website the clearance for all vehicles (ie…so people know about parking garages)! I spent hours trying to get this info ahead of time. Different cargo van, different clearance.

JAN CRAWFORD 
Rating:
5.0

Customer did not leave a comment.

Walker Hayslette 
Rating:
5.0

Customer did not leave a comment.

Mark Bentley 
Rating:
5.0

Renting and using this truck was an amazing phone experience. The person at Compass was fantastic, as well. It was affordable and super easy. I will be back!!!

julie walgren 
Rating:
4.0

Customer did not leave a comment.

larry mccarthy 
Rating:
3.0

Dropped off the truck during business hours but they were closed. I was not sure of the process so I dropped the keys in the drop box. I was not sure what else to do and there was not anyone to ask.

Thomas Conway 
Rating:
5.0

Customer did not leave a comment.

Stefanie Marshall 
Rating:
4.0

Customer did not leave a comment.

Cindy Lominchar 
Rating:
5.0

Customer did not leave a comment.

Rebeca Melaku 
Rating:
5.0

Customer did not leave a comment.

BRANDON MCKENZIE 
Rating:
5.0

Customer did not leave a comment.

JOHN MCCLOUD 
Rating:
5.0

Great customer service.

Brent Moeggenborg 
Rating:
5.0

Customer did not leave a comment.

Robert Vanover 
Rating:
5.0

Customer did not leave a comment.

Laurel Miller 
Rating:
4.0

Customer did not leave a comment.

chenxing wang 
Rating:
3.0

Customer did not leave a comment.

Malina Felten 
Rating:
5.0

Customer did not leave a comment.

Andrew Moeder 
Rating:
5.0

Customer did not leave a comment.

Govindarajan Umakanthan 
Rating:
5.0

Customer did not leave a comment.

Dimitrios Vardakis 
Rating:
1.0

The woman the checked me in charged me with out my consent for insurance then she charged me $25 cleaning fee for light foot traffic in the back of the truck. She has horrible customer service and ups the bill any way she can.

michael halbert 
Rating:
5.0

It was in a good location. Easy to pick up and drop off. The person we worked with was great. A very nice experience. I will use this location again.

Patty Young 
Rating:
1.0

The customer service is always terrible at uhaul, but you used to have a monopoly on mover truck lending. People are going to pay the extra dollar for other companies due to uhaul's poor customer service, unkept vehicles, unreliable movers, and an overall awful experience. I think you are too much in a hole to "improve for the next customer." I don't know, give them a truck for free.

LAUREN ABOSAMRA 
Rating:
5.0

Customer did not leave a comment.

Shannon Heise 
Rating:
5.0

Customer did not leave a comment.

SHUAI LIU 
Rating:
5.0

I would like to be able to pick up the truck at this location each time and not have to go elsewhere. They are familiar with me and have taken such good care of me.

margaret miller 
Rating:
5.0

Customer did not leave a comment.

Alexander Smith 
Rating:
5.0

Was not happy about hidden fees did not appreciate a second charge the day after my rental

Veronica Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Patricia Korff 
Rating:
5.0

Customer did not leave a comment.

lisa dixon 
Rating:
5.0

Customer did not leave a comment.

Kelly Jackson 
Rating:
5.0

Customer did not leave a comment.

Chyann Lucas 
Rating:
5.0

The new office tech was AWESOME 5 STAR costumer service. Very helpful and thorough.

ELBERT GOGGIN 
Rating:
4.0

I reserved a vehicle at this location, which I was told one day before picking up, would have to pick up at a different location. Unfair! I reserved weeks in advance in good faith and to tell me I would have to go further away from this location to get my reserved vehicle is bait and switch. I was not offered an acceptable solution until I proposed one I could accept. Poor customer service.

DOUGLAS LEE MILLER 
Rating:
4.0

The times when someone leaves the office and there is no indication when they will be back. If you arrive during this time, you may be standing outside for up to 45 minutes until the office opens up again to conduct business.

Gina Jackson 
Rating:
5.0

I specifically declined the insurance option online, and then it showed up on my proposed contract when I showed up to pick up the truck. I had to refuse it a second time to make it “stick.” Fortunately, the desk person reviewed the bill with me before I left the store. This type of slamming by Uhaul is unethical.

CHRISTOPHER WEISS 
Rating:
5.0

Customer did not leave a comment.

Robert Incorvati 
Rating:
1.0

Customer did not leave a comment.

Destinee Jimenez 
Rating:
3.0

Hours for drop off site was not accurate.

Jesus Gonzales 
Rating:
4.0

There was a busted trash bin in the back of the truck and a folded up cardboard sign as well. The rental covers were forgotten as well. Other then that everything else was fine.

Christopher Lake 
Rating:
2.0

There hours were to 6pm I got there at 5 and doors were closed and locked. The 24/7 lock box was torn open and hasn't looked used in awhile,I dropped keys in what I hope was their mail slot. Moving someone is stressful enough without dealing with little issues with pickup and dropoff

Tom Schuster 
Rating:
4.0

They were late to the location on the day of pick up. Apparently someone overslept which happens. They were very gracious about it. I had reserved my truck for 2 days but ended up completing our move in one day. We returned the truck the same day as pick up only a one day rental. I had to phone the general customer service number to get my refund. I originally called on the day of our return and was told Compass would check it in on Sunday and refund the extra day. That did not occur until I phoned on Tuesday to address the issue which was handled promptly.

Marcia Gamber 
Rating:
4.0

Everything was great.

Dan Brocklehurst 
Rating:
5.0

Customer did not leave a comment.

Paul Troutman 
Rating:
5.0

Very convenient location for pick up and friendly service.

Catty Powell 
Rating:
4.0

Customer did not leave a comment.

GARY DUANE KERR 
Rating:
5.0

Customer did not leave a comment.

Linhui Shen 
Rating:
3.0

The option to do everything online is awful. It is way too slow compared to walk-in service. I will never use it again.

Elizabeth Hood 
Rating:
4.0

Thankfully, the UHaul was ready for pickup via mobile option.

Todd Depue 
Rating:
4.0

Customer did not leave a comment.

Blake Trygestad 
Rating:
5.0

Once the vehicle is returned through the process defined in the app, an email acknowledgment that the vehicle return has been returned instead of just displaying a message on the app would help improve overall experience.

Rahul Nair 
Rating:
4.0

Customer did not leave a comment.

Molly Bancroft 
Rating:
3.0

The mobile check in didn’t work. I had to wait until the office opened to get help. This isn’t really a location comment but a Uhaul comment.

Erin Sedmak 
Rating:
5.0

None

Joseph Mahoney 
Rating:
4.0

Customer did not leave a comment.

Keith Evans 
Rating:
5.0

Customer did not leave a comment.

Edward Asai 
Rating:
5.0

Give more time for the link to do inspection.

Diana Delgado-Lugo 
Rating:
5.0

Great staff here Very helpful

Janice Peters 
Rating:
2.0

I was charged $76 for a $19.99 in town move with 9 miles in transportation. My husband returned the truck in less than 3 hours, his phone was dead, I tried to do the return from a different location when he got to me but it wouldn’t work. So we payed almost triple.

Donald Lawson 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JAMROG 
Rating:
5.0

Customer did not leave a comment.

Mary Pugmire 
Rating:
5.0

Customer did not leave a comment.

David Hoadley 
Rating:
5.0

I rented a storage unit at compass storage off of Hunkster in East lansing and the same place where I rented my uhaul! Bridgett was Awsome! She gave great customer service and made both very easy and actually corrected something for us as well and handled it very professionally and fast too, went out of her way with every step! She is the best!

Tracy Olli 
Rating:
5.0

Customer did not leave a comment.

Kimberely Rivard 
No reviews have been submitted for this location.

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