1525 Putt Putt Pl
Charlottesville,
VA
22901
(Located on Rio Road east of the mall and Rt 29, Office is located behind Bank of America & Putt Putt Golf)
1525 Putt Putt Pl
Charlottesville,
VA
22901
(Located on Rio Road east of the mall and Rt 29, Office is located behind Bank of America & Putt Putt Golf)
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman who helped us when we picked up the truck was so helpful. I didn't get his name, but I'd like to express my gratitude for him. He was there on Saturday morning at ~7:00AM, and he was getting ready for a major all-day event. He took the time to stop what he was doing and assist us. Thanks, Danielle Mitchell
Danielle M
Rating:
4.0
I got the last truck on the lot, but it was ROUGH. Everyone there was very friendly, but this truck might be ready to retire.
Chris D
Rating:
5.0
The best U-Haul dealer I have ever been to.
Thank you for a great rental experience.
Mark W
Rating:
3.0
The app is terrible for after hours drop off. It took me 30 minutes just to upload the photos. The app kept crashing and returning me to home page and kept erasing all the pictures I took and made me start the process all over again.
TUAN T
Rating:
4.0
Super quick check in
kimm b
Rating:
5.0
Customer did not leave a comment.
Larry M
Rating:
5.0
Friendly, helpful staff. Good selection of trucks.
Edward W
Rating:
5.0
They close too early on Saturday.
Dewey C
Rating:
5.0
Customer did not leave a comment.
William F
Rating:
5.0
Customer did not leave a comment.
Andrew P
Rating:
3.0
Customer did not leave a comment.
lee s
Rating:
5.0
Mark was so kind in helping me get a great truck on short notice. The process and local use of the truck for 24 hours could not have been better and the price was terrific. I always recommend these guys.
Doug McGowan
RE/MAX Charlottesville
Douglas M
Rating:
5.0
Customer did not leave a comment.
Andrew L
Rating:
5.0
Excellent customer service.
Butoyi E
Rating:
5.0
Easy book and easy getting at the site. Staff are committed to help and van/truck renters.
Butoyi E
Rating:
5.0
Customer did not leave a comment.
Ishan G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margaret G
Rating:
5.0
Mark Hammond is friendly, efficient and professional.
Denise W
Rating:
5.0
Marc went out of his way to give excellent customer service.
NANCYCARTER A
Rating:
5.0
Customer did not leave a comment.
Madalyn M
Rating:
5.0
Customer did not leave a comment.
walter a
Rating:
5.0
I will be using it today. Couldn’t get there yesterday. I will check in this evening
Karla H
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Brad P
Rating:
5.0
Customer did not leave a comment.
Tabatha J
Rating:
5.0
Customer did not leave a comment.
Scott D
Rating:
5.0
Customer did not leave a comment.
Ken S
Rating:
5.0
They were helpful in correcting inaccurate mileage allowance for the rental.
paul h
Rating:
5.0
Customer did not leave a comment.
CJ E
Rating:
5.0
Uhaul process I'd AWFUL!! IT NEVER PICKS UP YOUR LOCATION.
RACHEALDENISE F
Rating:
5.0
Customer did not leave a comment.
samuel D
Rating:
4.0
Customer did not leave a comment.
JASON R
Rating:
5.0
Customer did not leave a comment.
paul g
Rating:
5.0
The gentleman who helped us was professional, personable, and efficient. Appreciate that.
Janie H
Rating:
5.0
Customer did not leave a comment.
ROBERTPATRICK L
Rating:
5.0
Very friendly and nice!
Yufeng S
Rating:
5.0
Customer did not leave a comment.
Derek L
Rating:
5.0
Customer did not leave a comment.
Lisa Y
Rating:
5.0
Mark was wonderful and very efficient. Give him a raise!
Toan N
Rating:
5.0
Customer did not leave a comment.
Gabrielle S
Rating:
5.0
Always have perfect equipment
Peter M
Rating:
1.0
I felt extremely unsafe in the truck, I had to turn around and drive it back to the U-Haul place to totally be disregarded even though the truck had had prior complaints. The vehicle drove so poorly it double our drive time because we had to drive under the speed limit and doubled out mileage by having to turn around. We rented furniture pads which were dirty and smelted disgusting, we weren’t to use them. We were able to use the dolly. I was originally quoted $67 and charged $97 the day of rental them $130 total after returning it . Spoke with the manager who was very nice but gave me $30 back totaling the cost of $100 which is extremely overpriced for the quality, experience and added stress on top of moving. Do not use this place. I will attach videos and pictures on a google review. Honestly extremely dangerous and disappointing. Not worth the money at all. Spend a little more elsewhere for peace of mind. I sure will next time
Erika W
Rating:
5.0
Customer did not leave a comment.
Vincent B
Rating:
5.0
Customer service was great but the truck's power was HORRIBLE. It could barely get to 50 MPH while empty. Thank goodness it was only a local move. It would not have been workable for any inclines on the highway.
Andrea D
Rating:
5.0
Customer did not leave a comment.
Frederic S
Rating:
5.0
Customer did not leave a comment.
Brad P
Rating:
5.0
Customer did not leave a comment.
Thomas D
Rating:
5.0
Customer did not leave a comment.
Frederic S
Rating:
5.0
Everything from check out, to check back in is always excellent!!
Timothy H
Rating:
5.0
Customer did not leave a comment.
Paul S
Rating:
5.0
Customer did not leave a comment.
Lindsey M
Rating:
5.0
Customer did not leave a comment.
Fred S
Rating:
5.0
Whenever I need Uhaul services I got to this location. They have professional/effective management and clean inventory. I recommend them.
Daniel S
Rating:
4.0
In general the equipment did seem a bit "old" and beaten up... the tires were also muddy.
I was also charged for pads and dolly that were not in the truck when I picked it up... can these be refunded, please.
Michael R
Rating:
5.0
Customer did not leave a comment.
Randall S
Rating:
5.0
Very very pleased, overall. One comment regarding the specific truck rented - extreme play in steering wheel at highway speeds.
KEVINPATRICK K
Rating:
5.0
Customer did not leave a comment.
robert w
Rating:
5.0
Customer did not leave a comment.
Malcolm A
Rating:
5.0
Customer did not leave a comment.
Pascal N
Rating:
2.0
Check all trucks accurately to make sure they are useable ,
Manisha E
Rating:
5.0
Great experience.
Robert D
Rating:
5.0
Customer did not leave a comment.
Juan O
Rating:
5.0
Customer did not leave a comment.
Alfred P
Rating:
5.0
Customer did not leave a comment.
Rachel C
Rating:
5.0
Dropped off early with no problem Polite, prompt attendant.Easy access to lot with good parking.
Vaden S
Rating:
5.0
Customer did not leave a comment.
Richard C
Rating:
5.0
Whole process was smooth. Service and staff were excellent. Highly recommend.
Timothy C
Rating:
5.0
Customer did not leave a comment.
Tabatha J
Rating:
5.0
Customer did not leave a comment.
Trish N
Rating:
4.0
Customer did not leave a comment.
morgan s
Rating:
5.0
The employee at the location was very professional, kind, and patient. Thank you for a great job
Ahmad M
Rating:
5.0
Customer did not leave a comment.
Theresa G
Rating:
5.0
Customer did not leave a comment.
Jennifer H
Rating:
3.0
Customer did not leave a comment.
Garise B
Rating:
5.0
Excellent customer service. Gave great advice. Knowledgeable and helpful
Brian H
Rating:
4.0
Customer did not leave a comment.
Cleve P
Rating:
5.0
Great experience! Everything went perfectly. Thanks!
Donald S
Rating:
3.0
I honestly HATE using you all!!! The only reason we do is because it’s the most affordable around here! You are a scam, in that you ALWAYS manage to find a way to add a charge for something!! You have your system set up in such a way that it is IMPOSSIBLE to just rent and return a truck without extra charges! You all are the worst!
Ayanna H
Rating:
5.0
Nothing--the person who helped me was also very friendly!
TERESAWADE T
Rating:
5.0
The location was fine. The truck was in awful shape, made terrible sounds while driving, the heat didn’t work. The airbag light was on which made me feel uneasy. Seats were ripped up. Definitely not uhaul quality or at least not what I’ve experienced before from uhaul.
Ray F
Rating:
4.0
I still have not received a paid receipt for this rental.
Chris D
Rating:
5.0
Very nice gentleman runs the place.
mike l
Rating:
5.0
Customer did not leave a comment.
Louis H
Rating:
5.0
Customer did not leave a comment.
Senthilvelan A
Rating:
5.0
Customer did not leave a comment.
James M
Rating:
5.0
Customer did not leave a comment.
Kevin M
Rating:
4.0
Customer did not leave a comment.
Mackenzie H
Rating:
4.0
Not priced as advertised. Mileage plus fuel with the daily rate and insurance. What a racket.
Rodney C
Rating:
5.0
Great
Michael F
Rating:
2.0
The U-Haul was clean but not driving well at all. It needs to be maintained or taken off the road.
Notieca H
Rating:
5.0
Customer did not leave a comment.
Debra F
Rating:
5.0
Customer did not leave a comment.
Timothy B
Rating:
5.0
Customer did not leave a comment.
Meredith H
Rating:
5.0
Customer did not leave a comment.
Aaditya D
Rating:
5.0
Customer did not leave a comment.
PAULAINEZ J
Rating:
5.0
Customer did not leave a comment.
Richard R
Rating:
5.0
If you have an android phone, do not use the automated check-in and drop-off.
Frederic S
Rating:
5.0
Customer did not leave a comment.
PAULAINEZ J
Rating:
5.0
Customer did not leave a comment.
Taylor D
Rating:
5.0
Customer did not leave a comment.
John W
Rating:
4.0
Customer did not leave a comment.
Douglas S
Rating:
5.0
Great service , thank you
Monica C
Rating:
5.0
Helpful and professional
Catherine P
Rating:
5.0
Customer did not leave a comment.
David B
|
Overall Experience
Rating:
5.0
Mark was amazingly accommodating and friendly. Every aspect was fantastic according to my Husband Jim Statham. We appreciate all he did for us. You are lucky to have him as an employee
Jim S
|
Overall Experience
Rating:
5.0
Mark is wonderful.
Tanae F
|
Overall Experience
Rating:
5.0
My things were in storage for years as I went through a prolonged life transition. Every time I went to check on things or to get something or to put something in my unit after a relative's estate finally closed, the facility was easy to access while being secure, clean, and well-lit. Most importantly, the staff were always friendly, knowledgeable, more than willing to go the extra mile to help, and a joy to work with. I'm sure there are other facilities that are newer and more attractive, but I doubt if there is a better staff anywhere. I'm beyond grateful I had such peace of mind while going through a longer than expected period of transition. The staff made all the difference.
Lu A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEFFREY B
|
Overall Experience
Rating:
5.0
Very satisfied.
Manouchehr M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ed R
|
Overall Experience
Rating:
5.0
Wonderful and easy to work with. They require that you set up your lease in person is the only thing to keep in mind. Conveniently located.
Christine M
|
Overall Experience
Rating:
5.0
Mark is a great guy!
LORRIE H
|
Overall Experience
Rating:
5.0
This place is great. Community Self-storage has friendly and professional staff and competitive pricing. Would recommend the place to a friend.
SIMONAS C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ellen B
|
Overall Experience
Rating:
5.0
Great experience. Convenient and easy to access. Friendly and helpful staff. Very secure.
Maureen D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Olivia E
|
Overall Experience
Rating:
5.0
I had my unit for about 2 years, when i moved my stuff out i noticed how there were no bugs or mice or anything in my belongings like i thought there would be. Im very pleased and would recommend this place to anyone.
destine t
|
Overall Experience
Rating:
5.0
Great service and friendly people. I would recommend this to anyone.
DUSTIN M
|
Overall Experience
Rating:
5.0
Staff is super nice and helpful! 10/10 service
Priscilla O
|
Overall Experience
Rating:
5.0
Great place to rent a storage unit! Have never been disappointed in the service or friendliness of the staff.
Karen K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martin J
|
Overall Experience
Rating:
5.0
Thank you
Robert F
|
Overall Experience
Rating:
5.0
Excellent service, convenient location, well-lit, easily accessed, and best of all - managed by some extremely kind people! The family who takes care of this facility were always available, perfectly professional, yet at the same time - friendly, patient and helpful. We highly recommend this business, whether it’s for a place to put your things, a place to rent a truck to move your things, or to enjoy a putt putt golf game! :) We thank you all so very much - it’s been a pleasure.
Adrienne Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth C
|
Overall Experience
Rating:
5.0
Everyone was very helpful
heidi h
|
Overall Experience
Rating:
5.0
Excellent service
Lindsay B
|
Overall Experience
Rating:
2.0
The facility was unable to honor U-Haul's free one-month storage with drop-off. They stated the only facility that will honor that is 2hrs away but no facility within Charlottesville, VA will honor
Benjamin M
|
Reservation
Rating:
5.0
It was a wonderful experience working with this office. I will definitely come back and refer friends and family to utilize their services. Thanks!
leslie s
|
Overall Experience
Rating:
5.0
The staff are wonderful, very helpful and amazing people!!!!!!!!!! overall great experience. beautiful location
carmen c
|
Overall Experience
Rating:
5.0
Very helpful staff.
STEPHANIE R
|
Overall Experience
Rating:
5.0
After a friend offered me storage in her garage I ended up not needing the space at Community Self Storage. The reservation process was straightforward and very easy. I would rent from them again.
Robert P
|
Reservation
Rating:
5.0
Great customer service! Clean facility!
Ashley G
|
Reservation
Rating:
5.0
Great place!
PATRICK R
|
Overall Experience
Rating:
5.0
Perfect place, perfect people. Makes that aspect of moving a refief. Thanks!
jay o
|
Overall Experience
Rating:
4.0
Strange a huge piece of glass was in storage unit that wasn’t in when I moved into it. It had a Little dust which a gentleman who helped me find lights
Said he would sweep. I said I would do it.
Julie M
|
Overall Experience
Rating:
5.0
We had this space for nearly 3.5 years as our son was in college there. The staff were always helpful as they were on move-out as he rented a truck from them to get to Washington DC. Many thanks.
ROSS E
|
Overall Experience
Rating:
5.0
I was very impressed by the storage facility. When I retrieved my personal property it was exactly as it was when I stored it a year-and-a-half earlier. The staff was always friendly.
KELSIE D
|
Overall Experience
Rating:
5.0
I’ve rented Uhaul trucks a couple of times from CSS, and was so relieved when there was a storage unit spot for us! The process was so smooth, and as always, the staff was very kind.
Thanks again!
OLIVIA H
|
Overall Experience
Rating:
5.0
I would recommend community storage to anyone. Very nice people!
TERRY G
|
Overall Experience
Rating:
5.0
Service was excellent and the people who helped with the contract were very professional.
Privacy R
|
First Impressions
Rating:
4.0
Although they did not have a unit large enough for me, they were very helpful accommodating!
Privacy R
|
First Impressions
Rating:
5.0
friendly helpful clean
Privacy R
|
First Impressions
Rating:
5.0
Staff are great and the facility is clean and convenient.
Privacy R
|
First Impressions
Rating:
5.0
Staff are great and the facility clean and convenient.
Privacy R
|
First Impressions
Rating:
5.0
I ended up not using the unit and spoke with a customer service representative to cancel the reservation. The representative I spoke to was excellent, however.