I did after hours self check in which was a Slow process using the u-haul app. Overall I would recommend.
Mark W
Customer Reviews for Commerce Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just keep doing what you are doing
Fredrick DThe uhaul app is hortible. It is not user friendly.
Rebecca JHave more options available, how does a billion dollar company have only one truck available in one city? And it was WAY over what I needed. Overpaid to get a simple job done. By all means if you can spare upwards of almost 100$ to transport your belongings less than ten miles away go for it.
Travis HThink I got charged to much for rental truck. Way off price range advertised on truck plus mileage didn’t add up to cost I paid. Not in a good location to see. Nope won’t be going back there.
Billy KHolly was extremely friendly and helpful.
Collin CThe only negative is next time I rent it will be from place that has Saturday hours! I hate mobile check in & out! What if there is any discrepancies??? Who wins??? Thanks Terry
Terry DShannon was very patient and helpful as my move had a few changes. Overall all is well and I would highly recommend this location. Downfall was not having enough china and glassware boxes. Was forced to drive to Athens to purchase them. Was not happy with that or that outrageous prices🤨🤨 Commerce Storage and U-Haul will always have my business. Highly recommend them. Five stars!!
Cynthia BThe employees of this location was very nice and helpful
Chris MNothing, they were great!
Ismeal COver charges
Rodger RBe upfront with all the hidden fees.
David CVERY SMOOTH AND EASY TRANSACTION. THE PEOPLE THERE WERE EXTREMELY NICE AND PROFESSIONAL.
BOBBY BFriendly staff. Cargo area of truck was filthy, metal scrap and about a a shovel full of dirt was all over. I had to sweep and blow it out before I could use it to move my families furniture.
Joshua PI picked up the truck at approximately 9 am on 12 Oct via my smart phone prior to the opening of the location. Waiting for me in the back of the truck was the utility dolly, the blankets, and a cargo area full of dirt and mud. The condition of the inside was so bad, I had to sweep and mop the floor of the truck, set blankets down so my furniture wouldn't be placed on the dirty floor. Additionally, inside the cab of the truck was dirt and one could see it had not been vacuumed and cleaned out prior to rental. When I turned in the truck at my destination, I informed U-Haul at Bardstown in Louisville of the condition of the truck, showed the rep the pictures I had taken, and asked him to credit my account due to the condition of the truck. The rep he couldn't believe the condition of the truck when it went out for rental from Commerce Storage. He said his manager would be calling Commerce and see what they could do for me....I just received my receipt for the rental and I was not credited at all for the poor condition of the truck. I am truly disappointed with U-Haul on the handling of this matter.
John MOnly have Uhaul rentals in areas that has a person on site to help with issues.
Wayne BThis was the first time doing online check-in. I did have some issues uploading documents.
Pinckney SI received a receipt for an equipment charge of $20 after the return. There was no explanation in the email, and no one called me about an extra charge. Otherwise it was an easy return system.
Brent LEverything went smoothly.
Len MWas supposed to be comped for 2 days since website was having issues. Was charged 3 days extra for a U-Haul . Will never use U-Haul again. Then customer service doesn’t call back when you call about the problem
REBECCA HSee above
Lesa MHolly provided excellent customer service
meoldy pIt is not the location's fault for our unfortunate day. The customer service number is HORRIBLE! I was switched around to 7 different people. 1.5 hours later I finally was able to get the keys unlocked and leave.
John WAbsolutely nothing! The staff was helpful and courteous. The truck was clean and ran well. I will use this location again!
HAL HI put gas in the truck less than two miles from the location and it was on 1/4 of a tank when I dropped it off. She had me park on a slight hill and that could have brought the gas gauge down some. I was charged $30 for this and then charged for additional gas. I have major issues with this. I had to deal with an awful smelling truck during my move and was then charged even though I returned the truck on 1/4 of a tank.
Jason SHolly the manager that took care of me was amazing. She made the whole process stress free and gave outstanding customer service at the commerce storage facility I picked the truck up at. Thank you Holly for the great service!!
WILLIAM SLuke it was wonderful and answered all my questions. We look around my head was with returning the truck because the camera would not work when I want to take a picture of the mileage and the full tank of gas. And also the trucks steering wheel had too much to give to it.
Laura LThe Uhaul was not clean when we picked it up.
CARLI RI get charged $20 for an after service fee? 1. They close at 2 p.m. on a Saturday-busiest Day to move! 2. What the fuck kind of service do you provide after closing and no one is there? It would have been nice to kmow this bullshit before renting the truck!
JODI KThe check in after hours was a pain. Next time I will only rent if it can be brought back when someone is there.
JAMES PTruck had a bad smell. Might have been from sitting awhile?
WILLIAM PFriendly
James ECan’t think of anything. Great experience from scheduling the rental and contract labor to drop off. Excellent!
Paul LThere is no cell phone reception at this location so you can’t pick up your U-Haul or drop it back off using the mobile app. It forces you to have to pay the $20 after hour charge since there is absolutely no cell phone service and your app almost never works. Thank God the store was open when I went to pick it up or I wouldn’t have been able to. Lady in the store was nice but I reserved an appliance dolly because I was moving by myself and naturally they did not have an appliance dolly available. I asked for my $50 reservation credit and the lady told me that I had to call U-Haul to get it which I know is not accurate because I have gotten a credit issued from the store directly before when you have not had the equipment I have requested. I also declined the safe mover coverage and she added it back to my account and charged me for it without my authorization. Tried to call several times and get it credited back but no one answers at the location and I don’t have over an hour to sit on hold for a U-Haul representative. I spoke to somebody through the chat who told me they would have it taken care of but it doesn’t look like I have received a credit for it yet.
KELLY SThe cab was dirty. The truck fuel level and mileage did not match the contract I was given. My rental location was moved to a distant location the day before my rental
ALBERT TThe return was crap internet service in Commerce is crap so cost me extra 20 for them to do return today
REGINA PThe reservation location charged my payment method a second time!!!!!!!!!!!!!! What the fuck is your problem!!!!!!!!!!!!!!!!!!!!
Christopher CThis location had one truck, we needed to get a truck so we took it. We were told the truck had to be returned to the pickup location because it was due for an oil change. We agreed to that because it was our only option, but I feel that we should not have been charged for the return mileage because we should have been able to drop it at another location and they could have the truck serviced. It looks to me like it was a way to get paid for double miles. Not fair to the customer at all.
otis pNone
CHESTER MGood service
Frank CI think I g
STEVEN MI picked up my truck at Commerce Storage. The manager Holly had great customer service! She had patience and took care of everyone with a smile. The truck was clean and the process was easy - except for the Internet making the transaction a little longer
ELIZABETH EAt this time in our world with COVID-19 I couldn’t believe the truck was filthy dirty. I was appalled! I had to ask for antibacterial wipes to wipe down the inside of the truck, it was disgusting when I wiped the steering wheel, seat, door and things I would need to touch down. The staff was very nice but not accommodating in this sense.You’re going to have to do a better job with Cleaning.
Katharine CTake better care of marking damage to the trucks. Had to ask for lady to come out and do a walk around so she could be shown damage on the truck not marked. I don't want even a chance of being charged for damage I didn't cause.
Vanessa TIf u r going to rent blankets 2 wheel dolleys u should have them there
STEVEN SYes she was very helpful and respectful
Tericka JCommerce Storage did not make me aware that they did not have the hand trucks or blankets I requested on my order. Therefore, they had to be removed from the order. I could not wait on replacements so I had to make do.
George LElectronic checkin wasnt as easy as told but wasnt bad .
Charles TThey made one of the worse moves ever so much easier
ROGERS LPoorest service I have seen in my 66 years of living. I had requested certain items to be reserved for me when I arrived to pick-up my truck. The individual said he was sorry, but the only thing he had was the truck. I was so mad I could spit nails. I needed protection for my furniture is the reason I requested 3 dozen blankets and I requested an appliance dolly that wasn't all beat up. I will definitely think twice before I rent another U-Haul or recommend one. Unless I have absolutely no other choice, I have no reason to ever patronize U-Haul for anything. Very very disappointing and frustrating experience. Richard Houghton
Richard HGreat staff, very friendly and helpful.
Cristen WWe picked up our reserved UHaul on Saturday April 6th 2019 around 10:30 AM. The lady at the storage facility in which we picked up the UHaul was EXTREMELY hateful, rude and flat out disrespectful to my husband & uncle who came to get the tow dolly. She had a very bad attitude which was uncalled for. We will NEVER return to this location for any future rentals, nor will we recommend it to anyone else.
nikki gKnow what your doing. Pay more attention to the contract details. One one to Lavonia was on the reservation. My son picked up. I got a text that it was to be returned to the Commerce store. Right away my son went back in and the young lady. She wouldn't fix it. My son didnt know about drop off location, but the reservation did. She messed up the drop off location. Had to call uhaul to fix everything. The truck at points wouldn't go over 20 mps.
James T