Customer Reviews for Columbia Stowaway
(U-Haul Neighborhood Dealer)

803 reviews

1821 W 2nd St   The Dalles, OR 97058

(541) 296-3579

Office Hours

  • Monday:
    9 am - 12 pm / 1 pm - 4 pm
  • Tuesday:
    9 am–4 pm
  • Wednesday - Friday:
    9 am - 12 pm / 1 pm - 4 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(541) 296-3579

1821 W 2nd St
The Dalles, OR 97058

Services at this Location:

Office Hours

  • Monday:
    9 am - 12 pm / 1 pm - 4 pm
  • Tuesday:
    9 am–4 pm
  • Wednesday - Friday:
    9 am - 12 pm / 1 pm - 4 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

TABOR RIAN BROWN 
Rating:
5.0

The folks working at the facility in The Dalles were AWESOME!

CHRISTOPHER GIANATASSIO 
Rating:
5.0

Don’t change a thing. Great, friendly, knowledgeable and helpful service.

Colleen Worrell 
Rating:
5.0

Customer did not leave a comment.

DANIEL SAENZ 
Rating:
5.0

Customer did not leave a comment.

Vernon Jermann 
Rating:
5.0

U=haul Rep Kim did an excellent job of assisting me during this transaction. The best service ever from reservation to rental! She deserves a raise and a promotion. She should be nominated for U-haul Dealer of the year!!

Paul May 
Rating:
5.0

much better then the gas station.... Great expeience overall tho... easy peasy!

Lori Mellon 
Rating:
5.0

Customer did not leave a comment.

TERESA MONTAVON 
Rating:
5.0

The best u-haul facility I’ve ever been to!!! The staff there is the best. They are friendly and welcoming and help in every way possible.

HUMBERTO MONJARAZ MARTINEZ  |  Overall Experience 
Rating:
5.0

It was a great experience and the staff were great helping me out. I just wish there was a location in Hood River, but this location made it ok.

Dave Cockburn 
Rating:
3.0

Customer did not leave a comment.

ANN ELDRIDGE 
Rating:
5.0

Excellent service! Kind staff.

Alison Church 
Rating:
5.0

Friendly and helpful

John Mooney 
Rating:
4.0

Customer did not leave a comment.

Dan Lathrop 
Rating:
5.0

Very accommodating and friendly, thank you!

Fabian Tillier 
Rating:
5.0

Customer did not leave a comment.

rick cowart 
Rating:
5.0

Customer did not leave a comment.

Anthony Freni 
Rating:
5.0

Convenient drop off location.

Stanley Loop 
Rating:
5.0

Customer did not leave a comment.

keith Broeckel 
Rating:
5.0

Customer did not leave a comment.

SEAN VILL 
Rating:
4.0

Way over priced. We used the 10ft box truck and it was more expensive for us to use it for one day than when we move states last month and used a 20ft truck for a week.

KYLE BUCK 
Rating:
5.0

Customer did not leave a comment.

don osborn 
Rating:
5.0

Professional, Knowledgeable and Efficient.

Casey Lognion 
Rating:
4.0

Customer did not leave a comment.

Thomas Heisler 
Rating:
5.0

Customer did not leave a comment.

Lamese Taala 
Rating:
5.0

Customer did not leave a comment.

Lamese Taala 
Rating:
3.0

A no frills location, but the attendant was really nice and we had a good conversation while she checked me in. I got back after hours and the smartphone check out went very well.

John Buck 
Rating:
5.0

Agents professional and courteous...

Anthony Dellarico 
Rating:
5.0

Kim was super helpful!

VALJEAN CLARK 
Rating:
5.0

wonderful experience, will use them again next time

William Boxx 
Rating:
5.0

Everything went smooth, fast, easy. Kim was awesome. Very friendly and so helpful.

Jacqueline Mcmanus 
Rating:
5.0

Kim is incredible! So helpful knowledgeable and friendly! Will forever recommend this place for storage or u haul needs as long as Kim is there! Been coming here for many years and never ever had a bad experience!

Rachelle Merkling 
Rating:
5.0

Customer did not leave a comment.

gary goe 
Rating:
5.0

Customer did not leave a comment.

Ken Jacobs 
Rating:
5.0

Customer did not leave a comment.

henry warth 
Rating:
5.0

In and out. Great service.

mike baker 
Rating:
5.0

Customer did not leave a comment.

Earl KUHNHAUSEN 
Rating:
5.0

Customer did not leave a comment.

MARC BUSH  |  Overall Experience 
Rating:
5.0

Kim is the best!

Earl KUHNHAUSEN 
Rating:
5.0

Kim is the best, so friendly & helpful.

Earl KUHNHAUSEN 
Rating:
4.0

Easy to find and accessible.

Joe Talamantez 
Rating:
5.0

Nothing to improve. The woman who helped us and checked out the truck was fantastic and a delight. She made sure we had all our questions answered and was very friendly in doing so!!!

NICOLE MARTINEZ 
Rating:
3.0

Unfortunately for us the secured facility was an issue since one of our units got broke into and several thousands of dollars were stolen but other than that it worked great for us. The office was super helpful and amazing to work with.

Leslie Aschenbrenner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel Drinkwine 
Rating:
5.0

Super friendly and helpful staff. Kim was awesome! Picked up and dropped off Uhaul truck with ease. I didn't need a storage unit this time, but when I do, I will go to Columbia Stowaway. Honest and reliable. Great location. HIGHLY recommend Columbia Stowaway!

Kai Nichols 
Rating:
5.0

Customer did not leave a comment.

John Miller 
Rating:
5.0

Customer did not leave a comment.

Jeremy SPRINGER 
Rating:
5.0

Everything with our experience was great, great customer service when we picked up the truck! Really cute and clean location!

Kara Tobin 
Rating:
4.0

Drop off was easy and staff was friendly and helpful.

Bruce Opsahl 
Rating:
4.0

Customer did not leave a comment.

Joseph SKEEN 
Rating:
5.0

Friendly,easy to work with,will definitely use her again if needed

Richard Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas Paris 
Rating:
5.0

Customer did not leave a comment.

Pat Kuehnl 
Rating:
5.0

Customer did not leave a comment.

Israel Ayala 
Rating:
5.0

Customer did not leave a comment.

sawyer brazell 
Rating:
5.0

Nothing to improve on they do an excellent job

Omer Fuller 
Rating:
5.0

Kim is always a pleasure.

linda hanson 
Rating:
5.0

Customer did not leave a comment.

harrison farr 
Rating:
5.0

Customer did not leave a comment.

elyse keith 
Rating:
4.0

The office staff were great after my 24/7 process TOTALLY FAILED. Luckily the staff gave up their lunch break to assist me.

Skylar Newkirk 
Rating:
5.0

Customer did not leave a comment.

brian earll 
Rating:
5.0

Customer did not leave a comment.

corey sissons 
Rating:
5.0

Kim always does a great job! Very helpful and friendly.

mitch wilson 
Rating:
1.0

Great customer service, nice folks!

Paul Shelton 
Rating:
5.0

Customer did not leave a comment.

Andrew McCollum 
Rating:
5.0

Kim was absolutely fantastic and helped me out with her kindness over and above the call. Thanks, Kim.

Keith Arndt 
Rating:
5.0

Customer did not leave a comment.

Daniel Bliss  |  Overall Experience 
Rating:
5.0

Nothing I can think of.

Stephen Hubbell 
Rating:
3.0

The agent was very nice, but we had to wait for a while because she wasn't in the office. We tried calling when the office was empty, but got a message saying our call couldn't be completed. She said their U-Haul number wasn't working & gave us another number to call if we needed her help. The gas was supposed to be 1/2 full, but was only 1/4 full. The windshield was full of bugs on the outside & very dirty inside.

Stephanie Wenzler 
Rating:
5.0

Service was great and the Uhaul was clean and worked great. Good Job!

rick cowart 
Rating:
5.0

I wish there was more in stock. Didnt have auto transport dollies(none of the places within 50 miles did) nor did they have trucks bigger than 20ft. I was double booked for equipment and it really set me behind. This wasn't the fault of the place on 2nd street, but it happened within the uhaul company

ciaus koshney 
Rating:
5.0

Customer did not leave a comment.

John Latter 
Rating:
5.0

Customer did not leave a comment.

Oliver Hamlin 
Rating:
5.0

Kim at the front desk was great

Kevin Jeray 
Rating:
5.0

Fantastic customer service. Very friendly and personal. Rent from them if you can.

Thomas Heisler 
Rating:
3.0

I dropped off and checked-in equipment online, no contact with staff.

Stanley Loop 
Rating:
5.0

Customer did not leave a comment.

henry warth 
Rating:
5.0

No problem,everything good

Richard Smith 
Rating:
5.0

Ridiculously expensive for 28 hour usage especially local usage

Cara Marshall 
Rating:
5.0

This is the best storage unit in The Dalles. I love how Kim at the counter acknowledges you the min you walk in and is so helpful with any questions asked. She really makes this storage facility rock. Anytime I need a storage place to go to or rental of haul, this is my go to place. Hands down!!

MARGARET Monet  |  Overall Experience 
Rating:
5.0

Nothing, just replicate the young woman who runs this location :-)

Brian Englebardt 
Rating:
5.0

Kil Odom 8s professional, & courteous. Kim is very knowledgeable & amazing!

Susan Miles 
Rating:
5.0

Customer did not leave a comment.

David Cleveland 
Rating:
5.0

The return check-in via my phone was a disaster. Half an hour providing every single permission in order to allow your computer to communicate with my phone was all for naught. Never got it to work and had to rely on the local agent to make things right the next morning. I suggest you fix it such that people who are not as computer savvy as their grandchildren (spelled: n-o-r-m-a-l) can do the checkin procedure without half an hour of pure frustration.

Keith Arndt 
Rating:
5.0

The lady in the office was super helpful and friendly. Everything was ready and easy.

Jonathan Larsen 
Rating:
5.0

Customer did not leave a comment.

Joel Brown 
Rating:
5.0

Customer did not leave a comment.

henry warth 
Rating:
5.0

Wonderful people work at this uhaul. Always friendly and helpful.

FRANK VITTORIA 
Rating:
5.0

Customer did not leave a comment.

Jay Sauer 
Rating:
5.0

Kim was excellent. She was always friendly, responsive, and professional throughout our 3 years of storage.

doug shipp  |  Overall Experience 
Rating:
5.0

Please include a spare tire. Flats happen. I had to air the tire up every 40 miles getting home and it led to a long night. Until UHaul includes spare tires, a compressor and tire plugs are a backup option

Miles Wiebe 
Rating:
5.0

Kim is great! We enjoy coming back to Olympia Stowaway.

Sarah Grace Durrance  |  Overall Experience 
Rating:
5.0

Kim is great at Columbia Stowaway! Easy and convenient experience.

Sarah Grace Durrance 
Rating:
5.0

Customer did not leave a comment.

DAVID WARD 
Rating:
4.0

They are closed from 12-1, which was the time we returned our rental. We tried to do the self-check in for the return but the website wouldn’t work. Since we had already disconnected it from our vehicle, we swung by after 1, when they were open again, to get it checked in. The representative at the front desk had already checked the vehicle in so there was nothing left we needed to do. The facilities were fine but the website was awful, both in renting and returning. If there were another company that offered rentals similar to U-Haul, we would have used them a d would use them in the future. If someone picks a location and picks the vehicle they want online, the assumption is that choice will be available at the location they chose rather than having to drive an extra 30 minutes. The website needs a lot of upgrading!!!!

Michael Stack 
Rating:
4.0

The whole experience was good and the sales rep. was real personable and easy to talk to.

Curtis Bruenn 
Rating:
5.0

Customer did not leave a comment.

jerrica decker 
Rating:
3.0

Customer did not leave a comment.

Billy Brost 
Rating:
5.0

Customer did not leave a comment.

STACEY TAYLOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Carter 
Rating:
5.0

I just want to give praises to this Uhaul facility. I have rented from this facility at least 3x since we moved to Oregon, now we are moving out of state and once again they have not disappointed. The service and employees are so friendly it makes you feel like you are using your own equipment and vehicles. I could have gone to the new and bigger facility, but I am always drawn to this smaller one because of it’s good old hospitable, genuine service. Kim is amazing! Thank you Kim for always smiling! Workers like you are an asset to your company! Thank you Uhaul

molli davis 
Rating:
5.0

The staff was very kind and helpful.

Joan Glaman 
Rating:
5.0

Also, I called UHaul at least three times to change something about my reservation. They were always friendly and accommodating. With so many opportunities to get something wrong everything was exactly as I requested.

Carol Schaudt 
Rating:
5.0

Customer did not leave a comment.

henry warth 
Rating:
5.0

Customer did not leave a comment.

WILLIAM GRATER 
Rating:
5.0

Staff was very friendly and helpful.

Darren Campbell 
Rating:
5.0

Nothing, Kim provided excellent service all along.

STEPHEN WEGNER 
Rating:
4.0

Customer did not leave a comment.

NANCY BREWER 
Rating:
5.0

Customer did not leave a comment.

Robert Wright 
Rating:
5.0

Customer did not leave a comment.

Corey Harvey  |  Overall Experience 
Rating:
5.0

Love this place! Staff is so welcoming and helpful. I enjoy every encounter with them.

William Damewood  |  Overall Experience 
Rating:
3.0

I am very happy with the level of customer service and easy entrance to my unit.

Mary McDonnell  |  Reservation 
Rating:
5.0

Kim is great. She knows her business and gave excellent customer service! The process was fast and simple. Great access and facility. Thank you.

JULIEN UNDERHILL  |  First Impressions 
Rating:
5.0

Kim did an amazing job of explaining things and made me like family.

Privacy Request  |  First Impressions 
Rating:
3.0

Only complaint was lack of cameras. I couldn`t see any from my unit,

Privacy Request  |  First Impressions 
Rating:
4.0

Very friendly and helpful office staff!

Privacy Request  |  First Impressions 
Rating:
5.0

Awesome customer service!

Privacy Request  |  First Impressions 
Rating:
4.0

The staff was great and helped us feel good about making sure our truck/trailer was secure while we were away.

Privacy Request  |  First Impressions 
Rating:
4.0

Wonderful staff and great faciliry

Privacy Request  |  First Impressions 
Rating:
3.0

Nice and new facility. The staff is wonderful.

Privacy Request  |  First Impressions 
Rating:
5.0

They were very nice and helpful!

Privacy Request  |  First Impressions 
Rating:
4.0

Excellent customer service

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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