Customer Reviews for Columbia Self Storage
(U-Haul Neighborhood Dealer)

244 reviews

1025 US 206 N   Bordentown, NJ 08505

(609) 298-9698

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(609) 298-9698

1025 US 206 N
Bordentown, NJ 08505

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Christopher Koncur 
Rating:
5.0

Penny is very nice and professional. Always feel confident everything will go well!

Robert Richards 
Rating:
5.0

Everything was great! Easy pickup & return!

Jose Espinoza 
Rating:
4.0

The truck pick up and return could be a little faster but overall it was a good experience.

Megan Patterson 
Rating:
5.0

Thanks 😊

Harold carter 
Rating:
3.0

The only thing was I didn't know if I had to do anything with my drop off. It only asked me what time I would be dropping it off so I don't know if I was supposed to anything else. I Left the key in the drop box and made sure it was locked up. I also put gas in so it was the same as when I got it.

Jennifer LaRocca 
Rating:
5.0

clean windows so you could see, right side mirror needs to be replaced.

Carmen Scarpati 
Rating:
3.0

Customer did not leave a comment.

Shantia Majors 
Rating:
5.0

Inventory to ensure or not if straps are in the truck. In my case, I didn’t request them but the paperwork at the end speak as if they were inside the truck but was not, When I turned in the truck I told the Rep to note No straps were ever there A great experience Ez Pezy

Diana Ayala 
Rating:
5.0

Everything was great. The lady at the counter did a great job of walking me through the rental.

Stephen Santeramo 
Rating:
4.0

You didn’t put that pads I purchased in there because the location was closed. Please refund the $10.

Damian Miller 
Rating:
5.0

Customer did not leave a comment.

RIZWAN SIDDIQUI 
Rating:
5.0

Customer did not leave a comment.

Joseph Lafranca 
Rating:
5.0

Customer did not leave a comment.

Diane Bodine 
Rating:
5.0

Penny the office manager is exceptional! I rent uhauls frequently and this is the only location I go through as I know Penny always goes above and beyond.

Angela Beristain 
Rating:
3.0

No one there to assist we had to do it all through the uhal app.

John Rupp 
Rating:
1.0

actually do your job.

Richard Logue 
Rating:
5.0

Customer did not leave a comment.

Geneva Britt 
Rating:
5.0

Customer did not leave a comment.

Gregory lanoza 
Rating:
5.0

Customer did not leave a comment.

Bonnie Murray 
Rating:
2.0

They charged me fir additional gas even though I had filled to the same level as when I picked up. This is not right

SUNETHRA DEVAPRIYA 
Rating:
5.0

Exceptional customer service!!

Richard K Scott 
Rating:
5.0

So, 39.95 plus .99 per mile i went 8 miles total and my total bill was 85.00 i didnt need a 7.00 dolly but somehow it got in there. The contract process on line is information overload where a mis click ends up with things not needed like dollys or blankets or something else. Taxes and additional fees like safe drive fee etc etc bla bla bla! Really kinda a rip off when someone thinks they’re getting a truck for X and it turns out to be Y .. The old bait and switch is what’s really goin on here..!

Tom Laraia 
Rating:
5.0

Customer did not leave a comment.

Jamie Gardner 
Rating:
5.0

Penny was wonderful,curtious,she answered all my questions.In-N-Out no hassles. Definitely use again and recommend to anyone.Love the service.Thank you again.

Jeanette Podlaszewski 
Rating:
4.0

Customer did not leave a comment.

Vida Kaplan 
Rating:
5.0

I traveled 40 miles in total. Can someone explain to me why I had to pay for 5 gallons of gas?

Rob Nicosia 
Rating:
5.0

Penny welcoming and informative with location and drop off procedure for return.

Bethanne Grier 
Rating:
5.0

Penny is awesome and super personable. I would recommend anyone in the area to rent from her and this location.

Sean A Evans 
Rating:
5.0

Customer did not leave a comment.

HEATHER GROVER 
Rating:
5.0

Customer did not leave a comment.

Bill liedtka 
Rating:
5.0

Customer did not leave a comment.

Victor Britt 
Rating:
5.0

Customer did not leave a comment.

Patrick Carr 
Rating:
5.0

The service was amazing

Daniel Goldfarb 
Rating:
5.0

Customer did not leave a comment.

Dustin Terranova 
Rating:
3.0

The renting process was insanely complicated for no reason. Way too many steps that was not easy at all. Rental changed my time without me asking and pushed it back 2 hours. Work on the process for renting

Clinton Boyd 
Rating:
5.0

The location was great. However, I received a call from UHAUL asking why I had not returned the vehicle. I explained that I had returned it after only using it for 2 hours (the return being shortly after the closing of the location for the Memorial day weekend). The Uhaul rep then said, 'well, ok, I'll check with the location'. This was surprising as I feel this should have been done first.

Edward Normandin 
Rating:
5.0

n/a

John Ferner 
Rating:
5.0

Customer did not leave a comment.

Matthew OConnelll 
Rating:
5.0

Customer did not leave a comment.

Casey Mccormick 
Rating:
5.0

It was a good experience and Penny was great. Nothing needs to be improved.

Hilda Richardson 
Rating:
5.0

ALWAYS excellent experience at this location! The woman that runs that place is amazing! She’s so helpful and kind! that woman deserves a raise or a promotion! Please recognize her

Deborah Tradigo 
Rating:
5.0

The directions in the app were clear and everything was easy to navigate to get the truck. My only advice would be to warn customers to arrive 15 minutes before pickup to do all the steps in the app. I was warned there were several steps, but didn't realize how long it would take.

Julia Taunay 
Rating:
5.0

Customer did not leave a comment.

Deborah Tradigo 
Rating:
5.0

Customer did not leave a comment.

Ines Leon 
Rating:
5.0

X

Sanjay Patel 
Rating:
5.0

Nothing, service was excellent and the staff was extremely friendly and helpful

william wittmer 
Rating:
5.0

Customer did not leave a comment.

Jim Hawkins 
Rating:
5.0

Customer did not leave a comment.

Latifa Montford 
Rating:
5.0

Customer did not leave a comment.

Isaac Samayoa 
Rating:
5.0

She was very friendly and helpful

Joshua Giddens 
Rating:
5.0

No problems I had to contact your office. The app was telling me that I was too far away to self check out however I was parked next to the truck. Wasted 45 minutes of my time in the 3° weather. Representative offered to have me pick up a truck elsewhere I would credit me a dollar per mile if I did so. However I did not feel that that would be fair to Columbia being it was not their fault it was the companies app. I would however like to see an adjustment made on the mileage chargeFor the problem that I had.

gary rutherford 
Rating:
4.0

Review your procedures and make the process easier for the customer. The verification process is terrible. Actual photo, drivers license front and back, and credit card not enough?! You need third party verification! Work id !? Copy of the contract that you don’t get! Lmao! Ridiculous. I know now to just go to Lowes and Home Depot! Cheaper and less hassle!

Ramsey Chong 
Rating:
5.0

Customer did not leave a comment.

David Tarangioli 
Rating:
5.0

Customer did not leave a comment.

William Donlon 
Rating:
5.0

We just dropped off the truck and she called to make sure everything was correct. Well done.

SANDRA SANTORA 
Rating:
5.0

Customer did not leave a comment.

Dora Reyes 
Rating:
5.0

Customer did not leave a comment.

Keith Glazewski 
Rating:
5.0

Customer did not leave a comment.

JOSEPH PRIOLO 
Rating:
5.0

Customer did not leave a comment.

marco colbert 
Rating:
5.0

Had no problems,

Salvatore Schiano 
Rating:
5.0

Customer did not leave a comment.

TRISHA MEYER 
Rating:
5.0

Customer did not leave a comment.

Anthony Cruz Munoz 
Rating:
5.0

For this location we just used after hours drop-off.

Cheryl Blum 
Rating:
5.0

Customer did not leave a comment.

KELLI TAKACH 
Rating:
5.0

Customer did not leave a comment.

Luis Gonzalez 
Rating:
5.0

Customer did not leave a comment.

PAMELA POOLE 
Rating:
5.0

Customer did not leave a comment.

KENNETH GALLO 
Rating:
5.0

Customer did not leave a comment.

MOUHCINE SGHIR 
Rating:
4.0

Customer did not leave a comment.

Diana Cooper 
Rating:
5.0

would have liked to pick up at 9am instead of 10am.

Will Rousseau 
Rating:
5.0

Customer did not leave a comment.

Maria Colon 
Rating:
5.0

Customer did not leave a comment.

ALAN MYERS 
Rating:
3.0

Customer did not leave a comment.

GEOFFREY WISE 
Rating:
5.0

The lady at the front desk (I can't remember her name) was really nice and explained everything step by step clearly with no issues. Would definitely use them again.

Katherine Maher 
Rating:
3.0

There were hidden fees and I was charged $12 for less than a gallon of gas. The rental should have been around $100 total and I was charge $147. That is not OK. I won’t be using uhaul again.

David Platt 
Rating:
5.0

Customer did not leave a comment.

jennifer leisenheimer 
Rating:
5.0

Customer did not leave a comment.

Mark Garcia 
Rating:
5.0

Penny was of great help!

Chip Stewart 
Rating:
3.0

I am not sure if it is location dependent, but our most recent UHaul was not equipped with an EZ pass. I feel like all trucks should have an electronic toll pass for convenience.

Summer Koo 
Rating:
5.0

It was an excellent experience all the way around! This rental was a newer model and much more comfortable.

Joseph Fortunato 
Rating:
5.0

Keep doing what you are!

Pamela Mason 
Rating:
5.0

Customer did not leave a comment.

Jonathan Fruchter 
Rating:
5.0

Customer did not leave a comment.

Cindy Bassett 
Rating:
5.0

Customer did not leave a comment.

Noah Brown 
Rating:
4.0

It took a while to process on the app, about 10 + minutes

Keith Millemann 
Rating:
5.0

All okay

Dimitrios Manetas 
Rating:
4.0

Great friendly people!

scott johnson 
Rating:
4.0

Customer did not leave a comment.

Fred Cibelli 
Rating:
5.0

The website rental process was good. The truck was clean & in good shape. The customer service was good. Great Service !

Muhammad A Iqbal 
Rating:
5.0

Customer did not leave a comment.

Valerie Kempisty 
Rating:
4.0

Customer did not leave a comment.

J K Reilly 
Rating:
5.0

excellent service clean trucks. Keep up th egrets work

Andrew gergatsoulis 
Rating:
5.0

Side door of the cargo van would not open, although a few times on the highway it opened on its own and we had to pull over. This made loading and unloading very difficult, and made it very unsafe of the road. Luckily we had not placed any small items by the side door since it would not open, otherwise things would have fallen out on the road. Very dangerous.

Karen Hofrichter 
Rating:
5.0

Customer did not leave a comment.

Doug Convissar 
Rating:
1.0

I was asked to pay more money for fuel after I returned the truck with the amount of fuel that I was on the truck at the time of my rental. I was not shown the level of the fuel by your agent at the time of the rental, because of this reason I am given the location poor. Thanks.

EVANS MBACHU 
Rating:
5.0

Everything was great , especially the employee that handed me the keys to the rental. She’s very professional and friendly.

Israel GOnzalez 
Rating:
5.0

Customer did not leave a comment.

Michael Jensen 
Rating:
5.0

Customer did not leave a comment.

Derek ferrara 
Rating:
4.0

quick and easy

edward Stanford 
No reviews have been submitted for this location.

Additional Services at this Location

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