Customer Reviews for Columbia Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Service was very good

Rating:

3.0

I was quoted a price and at the end it was over $100 more than quoted. That is unaccounted

Rating:

5.0

App wouldn’t let me check the truck in at drop-off after five tries!!! Kept sending me to the beginning every time I tried to take a picture of the dashboard.

Rating:

5.0

Everything went perfectly. I have no complaints. The experience from the signing up to the return was very easy. I will definitely use U-Haul again.

Rating:

1.0

I never got my deposit then y'all say i went over my mikes and on top of that y'all went back into my bank account and took another $103 when i brought it back on time and I didn't even go far so y'all over charged me and then stole my money again afterwards

Rating:

5.0

Nothing

Rating:

3.0

My issue was not with the location, the staff was very amiable, but with UHaul’s policy, and lack of concern for customers. I was unable to complete the reason for the rental because of a defective vehicle that would not start. The area manager did allow me the use through the weekend, but it didn’t work then either. Nobody cared about this fact, and said that I would have to rent it yet again, if I needed to use it. ….this is deplorable and very poor customer service. I am totally turned off from renting again from UHaul at this time.

Rating:

3.0

I was not told I couldn't keep it over night. Then I was charged for it. If I was told that I would have just picked it up the next morning. I will never do it again. I just got a bill sent to me for 70 bucks which doesn't make sense. I rented it over a month ago and I get a bill now. Never again.

Rating:

1.0

The location was fine. I would never recommend Uhaul ever! I had nothing but problems from the get go. I confirmed my rental a few days prior to the pick up time. the night before I was to pick up, I got a call telling me they didnt have a truck for me. they had a smaller one but an hr out of my way each way. I couldnt get everything out mof my storage unit bc of the screw up so now Im paying on it still. Also, Uhaul is not trying to charge me for what i already paid in full!!!!!

Rating:

5.0

Excelente servicio los recomiendo 100% 😉

Rating:

5.0

The young lady that called me to confirm my drop off day and time for the rental was very nice and polite on the phone that made me feel good Excellent location Very clean and inviting I love the app it makes everything so much easier picking up and dropping off the trucks!!!!! Thank you

Rating:

5.0

Staff was knowledgeable and very helpful. She was very personable. Process was very easy.

Rating:

1.0

Why am I renting a truck for 8 hours Thought 39.99 was for 24 hours Plus I’m charged a fee for returning it after hours? Seriously!!! Have rented about 5 times in the past 3 years and never was disappointed until this last one. Will definitely consider other options on my next need for a truck! Michael W Bryant

Rating:

5.0

Keep up the good work.Best Dealer I’ve Seen So Far Coming From A U-Haul Employee.

Rating:

5.0

We there the day before and no one was there waited approx. 15 min.and even called the number on the door left a voice mail and never did get a return call.When made arrangements with another place found out we need to pick up at the location we had been to the day before explained what happened they called the place to make sure someone was there.A sign needs to be placed in the window let people know when someone will be there.

Rating:

5.0

This is a great place. I have always rented or stored my stuff in this facility and never had a problem. Very friendly!!

Rating:

5.0

My experience was very pleasant. the staff was very helpful. Thank you. Would do it again if necessary.

Rating:

5.0

Was originally charged for an extra day because the location was closed when I returned the vehicle. Once I called the representative at the location he quickly took care of the problem. Thank you for the fast service.

Rating:

1.0

The service was horrible, the woman working there was extremely rude, unprofessional and lied to my face. I had to drive back and forth between 2 different locations to get a truck that I had reserved and nobody would give me. It took me 3 trips and 2 hours to finally get my truck. I was promised a $50 discount on my final price. I have the text message as proof from the worker at the Dante location where I originally made my reservation. It does not show in my receipt. I will NOT use U-haul services from either locations again.

Rating:

5.0

Truck was absolutely filthy with garbage inside the cab and smelled horrible.

Rating:

5.0

the truck was clean, but ran very rough. the woman who helped me with the truck was very knowledgeable and helpful.

Rating:

4.0

I need to give a rave review to Jasmine from your Galloway,NJ location who was there covering in the absence of a manager. When I arrived at the storage location to pick up the van I was advised that the location for U-Haul was shut down and was supposed to reopen in a few weeks after a new manager was trained and my reservation should not have gone through. Thankfully she had the knowledge about U-haul and the vehicle we needed was on the lot. Jasmine went above and beyond making numerous phone calls to make the rental happen. We had some laughs and jokes to make what could have been a horrible experience very pleasant. Being in customer service I can relate to the challenges she faced. We rarely hear about the things we do right, only what we did wrong.

Rating:

5.0

Nothing, the staff is very friendly and helpful. My second experience here. I’ve used U-haul for every move I’ve ever done and only one problem that was resolved quickly. Going to use the service for every move. Thank you.

Rating:

5.0

I was told that the first 50 miles were free they were not. I find out after the fact that another rental company has unlimited miles.

Rating:

5.0

If you had away to pick up trucks or vans before 9:00 am on Saturday

Rating:

5.0

Best experience I've ever had . Thank you

Rating:

5.0

Awesome experience from start to finish. Great customer service. I highly recommend this facility to everyone.

Rating:

5.0

I found the website to be extremely difficult to use when I attempted to return the vehicle after hours. I tried to use the online check out and it would not accept my photos with no reasoning as to why. I tried two different phones and multiple browsers. The girls at the Route 55 Self Storage were amazing and I would gladly recommend them to anyone that needed to rent a vehicle in the future.

Rating:

5.0

Friendly courteous everything I would expect

Rating:

4.0

Keep up the great work! Thank you!!

Rating:

5.0

Nothing everything was perfect will definitely rent from again

Rating:

5.0

There's really nothing to change. Service was excellent and the online booking was smooth

Rating:

5.0

The lady in charge was very polite and courtesy!!! Have used this company at this location before and will continue to do so when needed!!

Rating:

5.0

Devin , The Young Lady who took care of Me was excellent, and very pleasant, you are lucky to have Her working for you. I have already recommend someone

Rating:

5.0

Devin as usual was awesome!!

Rating:

5.0

Devon in the office is awesome. Keep up the great customer service.

Rating:

5.0

Very nice to deal with - Devon did a great job!

Rating:

5.0

Nothing

Rating:

4.0

The attendents in this location are very pleasant and kind

Rating:

5.0

None at present time.

Rating:

3.0

Just closely watch your mileage, I drove about 10 miles max and got charged for 26. I was too tired to resolve the issue upon returning the van, my loss. The young lady that works there was extremely pleasant and I would still recommend this location to anyone.

Rating:

5.0

Thanks very much for your service

Rating:

5.0

Staff were very helpful and accommodating. It was a pleasure to do business with them.

Rating:

5.0

Great place! Friendly service! Highly recommend!

Rating:

5.0

great experience,would highly tell all of our family and friends.