Customer Reviews for Columbia Pawn LLC
(U-Haul Neighborhood Dealer)

249 reviews

615 Lumberton Rd   Columbia, MS 39429

(601) 731-2649

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(601) 731-2649

615 Lumberton Rd
Columbia, MS 39429

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BRENDA HAYNES 
Rating:
5.0

Customer did not leave a comment.

sandreika lewis 
Rating:
5.0

I had rented a truck and a tow dolly for a car from Columbia Mississippi and drove it to Huntsville Alabama no problems no nothing very wonderful quality

Martha Henderson 
Rating:
5.0

Customer did not leave a comment.

joey martin 
Rating:
4.0

Customer did not leave a comment.

Karen Stewart 
Rating:
5.0

Customer did not leave a comment.

timothy royal 
Rating:
5.0

Customer did not leave a comment.

BOBBY HAMILTON 
Rating:
4.0

Customer did not leave a comment.

Patricia Martin 
Rating:
5.0

Customer did not leave a comment.

travis stanley 
Rating:
4.0

Customer did not leave a comment.

Ada Hammond 
Rating:
5.0

No complaints.

BRENDA CRAIN 
Rating:
5.0

Customer did not leave a comment.

Gannon Rogers 
Rating:
5.0

Customer did not leave a comment.

cassandra warren 
Rating:
4.0

Customer did not leave a comment.

Alexis May 
Rating:
5.0

Truck as very dirty and had left over trash in it. But customer service was great and very accommodating.

kim caston 
Rating:
5.0

I experience Great customer service and very satisfied

Karen Irvin 
Rating:
5.0

Customer did not leave a comment.

Bert Beisel 
Rating:
5.0

Columbia was the fourth location we were told to pick up our equipment at over the course of three days. The first three locations didn’t have the equipment available that we were told would be there. The third location was over 50 miles away and did not have the truck on site. Two days were wasted in our move because of U-Haul. I do not intend on using your services again because the information we received from U-Haul regarding our rental was flat-out false the majority of the time. The Columbia agent was the only helpful one.

Edward Johnson 
Rating:
5.0

Customer did not leave a comment.

Nellie Middleton 
Rating:
5.0

Customer did not leave a comment.

Cannie McLemore 
Rating:
5.0

Nothing all is well

william conner 
Rating:
5.0

Customer did not leave a comment.

Ryan Warren 
Rating:
5.0

Manager at location was very nice and helpful.

Betty Conrad 
Rating:
5.0

Customer did not leave a comment.

Sylvia Hartfield 
Rating:
5.0

The cab of the truck was dirty and only had a 1/4 tank of gas I returned the truck with a 1/2 tank of gas I feel I should’ve been reimbursed for the extra gas I put in the tank the employee was very professional

Wanda Lowery 
Rating:
3.0

They need to fix their digital clock/calendar in their window.

Taylor Davis 
Rating:
5.0

Very professional

Valerie Peters 
Rating:
5.0

Customer did not leave a comment.

kari richardson 
Rating:
5.0

Customer did not leave a comment.

cathey gagnon 
Rating:
5.0

Customer did not leave a comment.

Charles jefferson 
Rating:
5.0

Super nice people. Pulled truck to front door for me and made the whole process simple.

Vicki Nelson 
Rating:
5.0

Customer did not leave a comment.

Carlish Landry 
Rating:
5.0

Customer did not leave a comment.

Austin Stringfield 
Rating:
5.0

Customer did not leave a comment.

galyn harvey 
Rating:
5.0

Very professional

joshua gates 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Sharp 
Rating:
4.0

Make sure the trailer is cleaned out

Morgan Dunn 
Rating:
5.0

Work with the customer - customer is #1 but for now lost my business

Todd Badeaux 
Rating:
5.0

Customer did not leave a comment.

Henry Quinn 
Rating:
1.0

Having rented a Uhaul only once before, I didn’t understand the process very well. The person that handled my rental was rude and condescending. He made zero efforts to answer questions about the rental, and when my wife called to ask about the mileage and the price, he was extremely rude and unhelpful. In addition to poor customer service, they also didn’t give me what I asked for. I called them 10 minutes before I arrived and asked if they had a 10ft truck. They said yes. After I had already signed the contract, I went out to find a 15ft truck. Also, the fuel level marked on the contact didn’t match the fuel level in the vehicle, but at that point, I just wanted to get out of there. No one bothered to show me where the truck was at, so I had to just walk around the lot to find the matching numbers. It wasn’t a huge lot, but it seems like someone could have walked out with me. I would have mentioned the discrepancy of the fuel gauge, but like I said, I was just ready to leave. I will not make this mistake again.

NELSON MCDONOUGH 
Rating:
5.0

Customer did not leave a comment.

Cassidy Sanders 
Rating:
5.0

The process was extremely easy - from online reservation to check out. The staff at Columbia Pawn was super helpful!

Bert Beisel 
Rating:
5.0

Customer did not leave a comment.

Dustin Wood 
Rating:
3.0

Customer did not leave a comment.

Jacqueline Williams 
Rating:
5.0

I would NOT recommend using the national website to place an order. Call a local store to make a reservation. The online site provided us with a confirmation for a truck/equipment that was not at the site that was requested. When we called the national office, we were told that customers can expect that when placing an order online. Not good service.

Bradley Bond 
Rating:
5.0

Customer did not leave a comment.

rhonda franklin 
Rating:
5.0

Customer did not leave a comment.

Ricky McKenzie 
Rating:
5.0

Customer did not leave a comment.

John Jacobs 
Rating:
5.0

Customer did not leave a comment.

Jonathan Stephan 
Rating:
5.0

Nothing service was great, great customer service

ALENA DEAN 
Rating:
5.0

Staff was very helpful. Store and equipment were clean and well maintained. In the future I will drive out of my way to rent from them

Thomas Walters 
Rating:
3.0

Customer did not leave a comment.

Harry Griffith 
Rating:
5.0

The gentleman trying to accept the truck could not believe the screw up he had to deal with because of all this mistake the leasing office created. I was with him for an hour trying untangle the mess they created and finally had to tell me he's work on it more the next day and I could leave.

James McKibbon 
Rating:
5.0

The location was fine but had originally scheduled a pickup closer to home. I do understand it was dependent upon availability.

Ken Ladner 
Rating:
3.0

Customer did not leave a comment.

Philip Austin 
Rating:
5.0

Customer did not leave a comment.

James ErvinIII 
Rating:
5.0

Customer did not leave a comment.

Stephan Holifield 
Rating:
5.0

Same as I received

Willie Sims 
Rating:
5.0

More cowbell.

Patrick Wood 
Rating:
5.0

No comment

Otis Thomas 
Rating:
4.0

Customer did not leave a comment.

Ronald Aguillard 
Rating:
5.0

Nothing, the staff was very professional and went out of their way to accommodate my move. Highly recommend them to anyone. Thank you Steve for a job well done.

Maria Briggs 
Rating:
5.0

Customer did not leave a comment.

Leah Walker 
Rating:
5.0

Customer did not leave a comment.

SHAUN GRANIER 
Rating:
3.0

Truck wasn't very clean inside or out. The windshield was terrible both inside and out. This is probably more of a uhaul thing than this particular location, but uhaul really needs to do better maintenance and upkeep on their trucks. The truck I had was 15 years old and had close to 140,000 miles on it. And, the front wheels apparently were out of balance. Felt like the front wheels were bouncing or wobbling or something and the steering wheel shook.

Larry Reed 
Rating:
4.0

Customer did not leave a comment.

Emery Robinson 
Rating:
5.0

Customer did not leave a comment.

SHAUN GRANIER 
Rating:
5.0

Customer did not leave a comment.

Paulette Hill 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH LEWIS 
Rating:
5.0

The experience was very easy and was the same as last year and very straight forward.

MARK NOLTING 
Rating:
4.0

Let customer know the time to return truck

Wayne Ballew 
Rating:
4.0

Customer did not leave a comment.

Julius Aaron 
Rating:
5.0

Customer did not leave a comment.

misty watkins 
Rating:
5.0

Nothin everything was great

Jammie Quinn 
Rating:
5.0

Steve was very helpful, the truck was brought to the front for me & when I returned it the paper work went smoothly & the price was right, a good job!

Ronald Jordan 
Rating:
5.0

Customer did not leave a comment.

Aydra Averett 
Rating:
5.0

Customer did not leave a comment.

Charles Rose 
Rating:
5.0

Customer did not leave a comment.

dean mcconnell 
Rating:
4.0

Customer did not leave a comment.

Edward Curley 
Rating:
5.0

Customer did not leave a comment.

pegi johnson 
Rating:
5.0

Excellent service . They double checked connections and made sure all the lights were working properly .

ROGER BLACKMON 
Rating:
4.0

Customer did not leave a comment.

Kama Hulme 
Rating:
4.0

Truck had been returned over night and had not been swept out.

Rechelle Robbins 
Rating:
5.0

I would only suggest that they wear a face mask.

SHARON RUSSELL 
Rating:
5.0

Customer did not leave a comment.

Rachel Rials 
Rating:
5.0

Continue doing what you are doing.

eddie banks 
Rating:
5.0

Smooth rental. No problems whatsoever!

Patrick Burns 
Rating:
3.0

easy drop off as i did everything online. plenty of room allowing easy access for a drop off.

Jimmy Collins 
Rating:
5.0

All of the staff we very friendly and were eager to help.

Elvie Ocampo 
Rating:
5.0

Newer equipment that doesn’t break and cause accidents.

Bobby Delancey Jr 
Rating:
5.0

Customer did not leave a comment.

PAT SANFORD 
Rating:
2.0

Staff was not friendly or talkative. Seemed like they didn’t care we were there.

William Duthie 
Rating:
5.0

Customer did not leave a comment.

Shelia Easton 
Rating:
5.0

Customer did not leave a comment.

James Bullock 
Rating:
4.0

Customer did not leave a comment.

Samantha Graham 
Rating:
5.0

Make sure lug nuts are tight.

quin breland 
Rating:
5.0

AWESOME service!!!

Donna Holcomb 
Rating:
5.0

Customer did not leave a comment.

George Adams 
Rating:
1.0

you people $250 for nothing your vehicle broke down I wasn't even able to use it and took you guys 5 hours to come and get me and you only came and got me after I limped imto town on a flat tiref I would recommend you to anybody

Joseph Pisano 
Rating:
4.0

Customer did not leave a comment.

Nate Cook 
No reviews have been submitted for this location.

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