Customer Reviews for College Plaza Exxon
(U-Haul Neighborhood Dealer)

343 reviews

15211 Frederick Rd   Rockville, MD 20850
(Located at the corner of Frederick Road and Gude Drive)

(301) 340-1159

Office Hours

  • Mon-Sun: 8 am–7 pm

Services at this Location:

Contact Us

(301) 340-1159

15211 Frederick Rd
Rockville, MD 20850
(Located at the corner of Frederick Road and Gude Drive)

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service very nice

Armileto Bacon 
Rating:
4.0

Cab of truck could have been cleaner. It was muddy

Glenn Fellman 
Rating:
4.0

Overall it was good. The mileage was off by 11 miles but the employee did tell me to check the mileage and make sure it matches.

John Crowley 
Rating:
1.0

Truck was dirty and customer service was HORRIBLE

Nicole Ramalho 
Rating:
5.0

Fan only works in high speed only.

Bladimir Rivera 
Rating:
4.0

No customer parking space available.

Dehui Duan 
Rating:
5.0

EVERYTHING WAS ABSOLUTELY GREAT!

Sylvia Barnes 
Rating:
1.0

The men at the counter were very rude. Theirs no help.

SHA'DAY FRAZIER 
Rating:
4.0

Customer did not leave a comment.

Imron Srigatesook 
Rating:
5.0

No complaints whatsoever

Christian Wiley 
Rating:
5.0

Customer did not leave a comment.

Abdoul Cisse 
Rating:
3.0

Seat were covered in animal hair and the windshield washer fluid was empty and I had to clean the front window inside so I could see

Earnest Sahady 
Rating:
5.0

No parking space available

cesar rojas 
Rating:
2.0

Very difficult to park truck there, issues with the onset of renting due to the website not loading properly, had to take pictures 4x to get them all to stay on the webpage. The inside of the truck was covered in pet hair abs the back of the truck had to be swept out from all the dirt prior to being able to put anything in there. The gentlemen working behind the counter were helpful though for both drop off and pick up, that’s about the only positive. The location should be noted that it’s not an actual U-Haul location and just a drop off/pick up point for online bookings only.

Brittany Rogers 
Rating:
1.0

The location is horrible. The UHaul truck was crammed into a tight gas station and mechanic shop with cars surrounding you on all sides. The person "checking you in" was rude, didn't care about the customer, and made you self check in without his assistance. The attendant made you feel like you were bothering him to rent his truck. Never again will I go to this location.

Eric Reed 
Rating:
2.0

What an ordeal, not organized, a circus. Will not use this location again.

Jarrod Shupp 
Rating:
2.0

No equipment was available, even though i booked them and paid in advance

Nyeem Obydullah 
Rating:
5.0

Customer did not leave a comment.

abeba kinfe 
Rating:
1.0

Rude staff. Impatient to help. Did not get all of my booked equipment.

Cheng LUO 
Rating:
1.0

I reserved blankets, a pushcart, etc and they were not there. The price was more than 100 more than quoted online.

BRIAN DOYLE 
Rating:
5.0

Customer did not leave a comment.

HARVEY REICH 
Rating:
3.0

No dolly provide / not friendly

Shye Chittams 
Rating:
3.0

Was quoted one price and ended up way more expensive

Seemeen Hashem 
Rating:
5.0

Customer did not leave a comment.

Maria Parrales 
Rating:
1.0

Very poor check-in procedure. Online only. User at the gas station was not very accepting and seemed frustrated at having to complete Uhaul rentals. Truck was jammed into a small parking space and difficult to back out with no assistance from attendant. I reserved a utility dolly with my truck, but it was not supplied with the truck. Attendant said to reach out to another branch to get. Drove to nearest branch that my original reservation went through, and they did not have a dolly either. I spent 2 hours of the rental, just driving around to find this as it was needed for me to complete my move. Ended up calling Uhaul Customer service to find a location to get the dolly needed and had to drive to an adjacent town to get. Customer service was very helpful, I was just frustrated with the experience. When returning the truck, the parking place was no longer available. Attendant was not helpful in finding another place to park and suggested I try and pull the truck into a space that was about 2 feet larger than the truck itself. I declined to do so for sheer fact of possible damage to surrounding vehicles, to which attendant frustratingly just had me pull the truck in front of the building access and park it. Absolutely not an ideal location to rent a vehicle and experience was very poor. I don't think this is representative of Uhaul as a company, because I usually have great experiences with Other Uhaul locations. Would not recommend!

douglas bridge 
Rating:
2.0

Not a full service location. I asked to rent a hand truck, furniture dolly, and pads. Reservation system should not accept reservations for anything other than the vehicle. Full and partial service locations should be clearly differentiated.

Saul Kravitz 
Rating:
5.0

Customer did not leave a comment.

John Kurty 
Rating:
1.0

No drop box for key for returning, site unprepared, van blocked in by another car extending time, site personnel handed me keys to another car (not my own) telling me to move it out of the way so I could retrieve the rental. Entirely unacceptable

Matthew Charles 
Rating:
1.0

The uhaul that I went to in Rockville Md, at the Exon was the worse experience I have ever had in my life. They have also refused to give me my proper change / I was scammed and lied to. Very unprofessional

Daizja Mason 
Rating:
2.0

There is no parking to leave the car you come in to pick up the rental. The nearest parking is about 1/4 ro 1/2 mile away across a busy highway. The facility and office is chaotic and dirty. I would NEVER go back there.

Jeanie Greene 
Rating:
4.0

The location where we did the rental has a problem with hiring folks who don't speak English. Other than this all is well.

Eric Rusten 
Rating:
2.0

Truck wasn’t safe. Missing a wiper and passenger side outside mirror was not usable.

Stephen Greenville 
Rating:
3.0

There was engine light on for the van and I asked about it. They said not to worry and I included rental of 10 blankets on the rental and they weren't in the van. I asked for a reimbursement for the rental charge of the blankets. I haven't gotten it yet.

Sara Lee Herzig 
Rating:
5.0

Very simple and straightforward. Thank you for your service!

Carlos Hannan 
Rating:
2.0

Vehicle was not well maintained. Transmission made horrible noise. Side mirror did not stay in place. Gas tank was empty upon rental, which was noted, but we still ended up being charged for gas. Customer service at the 1-800 number was very helpful in resolving this billing error.

Ming Tsung 
Rating:
3.0

Upon returning the van I was overcharged/ double charged. On my original order, I declined insurance (CDW) but it was included on my final invoice. I rented for six hours but was charged for two days. It took me a week to resolve the issue. Thanks eventually I was refunded about 200% of the actual amount I was supposed to be charged. In other words, I was overcharged 200% of the actual amount.

Solomon Rweyemamu 
Rating:
1.0

First of all you can start by training the store clerk so that he or she can be of help to a customer.

Jamil Miller 
Rating:
2.0

The mileage was wrong and the uhaul wasn’t clean. The person in the counter was lazy and didn’t even tell me where to park and told me to move it.

Edward Song 
Rating:
5.0

Customer did not leave a comment.

Jeremi Lecuyer 
Rating:
1.0

Customer did not leave a comment.

Bharathsai Adloori 
Rating:
5.0

It was a very smooth experience, don’t really see much to improve. Keep up the good work!

Afzaal Arif 
Rating:
5.0

Customer did not leave a comment.

Rosina Aguiar 
Rating:
2.0

Horrible experience

Zipporah Sanders 
Rating:
4.0

Customer did not leave a comment.

Paul Bohman 
Rating:
5.0

Customer did not leave a comment.

Nichole Delgado 
Rating:
4.0

The self serve checkout app didn’t work, u hauls fault not vendor. Vendor did best they could under circumstances

Marc Shepard 
Rating:
3.0

Customer did not leave a comment.

Anton Golikov 
Rating:
2.0

I was charged extra for a coverage I did not ask for. I did not get my rental until about a half hour later even though I had reserved it online. He couldn't find my reservation and had trouble inputting my information. The gas station was so busy and this man was the only person working. He chose to ignore me until my husband came into the store to see what's taking so long. My rental was also behind another rental so I had to wait an additional 15 mins so he could take care of a customer and move the other rental. All the while this man smell like he had been drinking. It was so heavy in his breath. I am very disappointed in the customer service and experience at this uhaul.

Dawn Vang 
Rating:
5.0

Customer did not leave a comment.

Hugo Portocarrero 
Rating:
1.0

I did not receive any of the extra equipment I ordered. The internet service is so poor I could not use the self-checkin easily and waited an hour to get my Uhaul. The station attendant did everything he could to help me, but nothing about Uhaul made this process convenient.

Cooper Park 
Rating:
4.0

The gentleman who helped me was very friendly.

Maricel Medina 
Rating:
1.0

Please know how to check in and check out customers renting from you. I didn’t realize there was another Uhaul location down the street from me and I should’ve gone to that one.

Vivienne Bui 
Rating:
3.0

Van is making to much noise and keep showing me maintenance sign and oil change signs

Sudhir Kumar 
Rating:
2.0

The guys were not willing to help or answer questions, and they claimed they were not the correct person for U-Haul rental business. Then where was the person in charge of this business?

Tieqiao Zhang 
Rating:
1.0

This was the worst experience I have ever had with a rental. First of all, this is NOT a UHaul location even though I rented through the UHaul website - this was an Exxon gas station with only the van I reserved parked there. When I went inside, I was told that I could not park my car at the gas station during my rental and had to find another option, but yet there were no other options. How is that supposed to work?? Who rents a car/van and walks there? How can a place that rents a van not have a space for people to leave their car during their rental? Luckily, I had someone who could drive to help me. I commented to the manager (Zifer) that this is something that should be disclosed prior to the rental and he said it wasn't his fault and to call UHaul. Additionally, the equipment I pre-ordered was not available when I got there. Again, something that I should have been told about BEFORE I arrived so that I could have planned better. And, again, I was told by the manager that none of this was his fault and to contact UHaul. The van itself drove well, but was dirty inside. It did the job needed, and the pricing was right. However, the manager was rude and at one point when I was upset about the parking and also the equipment I needed not being available and not being told about either, he threatened to not rent to me at all. I admit that I got frustrated with the situation, but all of this could have been avoided had I been informed of exactly what to expect. Please do better UHaul. If you offer something on your website to reserve, either make sure its available or contact the customer so they can plan. And please don't work with subcontractors (or whomever this Exxon is) if they won't provide at least one parking space for their customers when they rent a van.

Lori Gross 
Rating:
2.0

The rental location was unorganized. I wasn't able to leave the pickup location until 45 minutes after my scheduled pickup time. I'm not a mechanic but the truck was in need of serious maintenance, The engine was making a severe "tapping" sound the whole trip.

William Burns 
Rating:
5.0

All staff were excellent and extremely helpful. Thank you for the great experience.

Cynthi Montgomery 
Rating:
1.0

The employees were extremely rude, unprofessional, and dishonest towards me. I explicitly declined the insurance coverage, but saw a charge for $75 on my receipt the next day. I would avoid this location at all costs.

Xin Wang 
Rating:
3.0

Customer did not leave a comment.

Eben Nii 
Rating:
3.0

Manager only person on- site for gas customers, lottery customers, to answer phone, and handle car rental. Manner pretty brusque.

Marilyn Henry 
Rating:
1.0

Charged me $40 extra without explanation. Emailed them multiple times without a response. Also, there is no parking available at the facility for owners car, but it did not say that on the website.

Oliver Pankiewicz 
Rating:
5.0

Customer did not leave a comment.

Arlene Pender 
Rating:
4.0

Customer did not leave a comment.

David Levin 
Rating:
1.0

The guy was incredibly rude, harsh and a horrible human being. I WILL NEVER DO BUSINESS IN THAT GAS STATION, for any purpose. Uhaul included.

WernerZ Ochoa 
Rating:
1.0

Customer did not leave a comment.

Fatimah Brown 
Rating:
5.0

Service was great

Jude Abanulo 
Rating:
3.0

Truck smelled like dogs and hair on passenger seat. Dirt was left in vehicle

Bernard Morton 
Rating:
4.0

Clearer check in process and reserved equipment ready in the truck

Sebastian WalterYoung 
Rating:
5.0

Customer did not leave a comment.

Anne Adams 
Rating:
4.0

Customer did not leave a comment.

Diana Hardy 
Rating:
2.0

Poor customer service. Will never want to rent again.

Tzeleong Chang 
Rating:
5.0

Customer did not leave a comment.

Burt Pina 
Rating:
5.0

Customer did not leave a comment.

Musbau Olaniran 
Rating:
5.0

No problems or surprises. The truck exactly met our needs for a 30-mile round-trip cargo move.

Edward Devine 
Rating:
1.0

Customer service was bizarre and incompetent. It took over an hour for the employee at this location to get us this cargo van and he didn’t understand that our reservation number was what he needed and not a “confirmation code” that he kept insisting on. He could not get a hold of his manager and would not dispatch the van to us. We then saw another customer in the store asking him about the cargo van and found out that it had been double booked. This employee seemed to have no understanding of how to rent out the cargo van and his manager kept turning off his phone and hanging up mid call. The employee then had us call his manager from our personal cell phone. This was by far the worst uhaul or customer service experience I’ve had to date.

Christopher DePersis 
Rating:
4.0

I think there should be a device so the driver can put the phone to see the rout

Maryam Ghashghaie 
Rating:
5.0

The business owner had always been friendly, thorough, and fast. I will continue to bring my business here.

David Murgueytio 
Rating:
1.0

Customer did not leave a comment.

Laura Bell 
Rating:
5.0

Customer did not leave a comment.

Lissa Andrakakos 
Rating:
5.0

Customer did not leave a comment.

Todd Hudock 
Rating:
2.0

Didn't reserve my Dolly I paid for, and hasn't refunded me for that. Didn't wear his mask properly either. Bad experience overall.

Ryan Holofcener 
Rating:
5.0

Yes

Odicela Cruz 
Rating:
5.0

The location hadn't been given furniture pads although we'd requested them weeks in advance. (We weren't charged for them.)

Evan Herbst 
Rating:
5.0

Customer did not leave a comment.

Zackary Johnson 
Rating:
1.0

I arrived to this location in my car and whit a frien. When the guy who give me the car keys explained to me tha I can not leave my car in the place. I told my friend drive my car. In the paking lot one old man( I assume tha is the gas station owner and the u-haul representative) he He came out and yelled at me that I couldn't park my car there. I explained to him that I was not leave my car parking there. He still yelled no to leave my car there. He is an insane u-haul representative.

MIGUEL CARRANZA 
Rating:
2.0

No dollies, not clean truck. But the staff is friendly.

DMITRII VELIKII 
Rating:
3.0

There is not adequate parking as it’s a small gas station and all parking spots are filled by the connected auto service facility. Pretty inconvenient.

JENNIFER DOUGHERTY 
Rating:
5.0

Service was friendly, professional, and quick. We couldn’t have asked for a better experience.

Jeb Pope 
Rating:
3.0

The manager on duty was very polite and really cared what I thought about about his customer service. I'd recommend this location to others.

Nathaniel Robinson 
Rating:
1.0

You should tell customers there is no parking for our cars when renting a vehicle. Making a u-turn in busy traffic, driving 1/4 mile to a shopping center to park my car and walk back to the U-hall wasted time needed to move my stuff. If I knew I would have made different arrangements. Other than that, the experience was efficient and trouble free.

Maurice Shihadi 
Rating:
5.0

Customer did not leave a comment.

Saige Jones 
Rating:
1.0

This location gave me a uhaul with a padlock. However customer service was great with helping me get my issue fixed. Will not be renting from this specific location again. It’s better to make reservation at an actual uhaul location.

Gabriella Lopez 
Rating:
3.0

How can you possibly charge $12.65 for credit card fees ???? Outrageous!!!

Andre Mbonda 
Rating:
2.0

I’ve used U-Haul four times in the last two months. Went to this Frederik road location because the closer location doesn’t have parking. But this location is just a gas station and is not really a full service location. They didn’t have the dolly I ordered. The truck bed was dirty and had a bunch of unfolded blankets in the back. Worse, I got the truck with about an 1/8 of a tank. Not a good location. Not a good look for U-Haul. Guy that helped me was good, though.

Nicholas Carlson 
Rating:
1.0

This location is committing fraud. They are adding insurance to those that did not request insurance. Based on public reviews, U-Haul has knowledge that the clerk, Abdul, is committing fraud and refuses to intervene.

LUKE MATTISON 
Rating:
5.0

The owner was very friendly.

Cullen Plummer 
Rating:
1.0

The gentleman who was there when we returned the uhaul was very rude and nasty towards my mother and I and I don’t appreciate it

GINA WILLIAMS 
Rating:
2.0

Location has on site parking and were unhelpful. They would not let me park nor could guide on where one could park our vehicle. Van had electrical light issue. Cabin light kept coming on and off. It made driving in dark very challenging.

Ripujeet Madan 
Rating:
1.0

I reserved a a van online for 24 hours and received a confirmation very quickly once a place holding the desired van was identified. When I arrived to pick up the van, I was suddenly told that there is a problem with my rental and that the vehicle is no lokger available for the 24 hour.period I had booked it for and received a confirmation about. The manager/owner was called and he confirmed that if I wanted a vehicle, I'd have to agree to return it by noon nthe next day, instead of 7pm. I reluctantly had to agree as our plans to pickup bulky Items could not be changed. The next day, when returned the vehicle, taking precautions to put a tad more gasoline in the tank than when I took the van, I was shocked when the manager/owner decided arbitrarily that the tank was 3/4 full rather than almost the 7/8th required. I disagreed strongly, and both of us took pictures of the bank gasoline gauge, which I want to send you for reference. In the end, I'm really not worried about the few additional Dollars charged, it's really the entire experience and this feeling of dealing with borderline dishonest people that really makes me mad. Please contact me to further discuss and settle this situation that is really a negative for such a company as U-HAUL. Thank you

Jean-Louis Rabeharisoa 
Rating:
5.0

Excellent service. People are very nice and helpful in this location

Ahmed Rafiq 
No reviews have been submitted for this location.

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