Customer Reviews for Coldwater Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

Used UHaul app for after hours drop off. First time I have used this. I have always tried to go above expectations when dropping off rentals. Dropped off a day early, cleaned, furniture pads re-bagged, way under mileage, fuel level greater than pickup level.

Rating:

4.0

We parked our large 5th wheel camper there for several months using auto-pay to pay the space rental bill. Absolutely everything positive about the experience. It was convenient and reasonably priced and easy to pull into and out of with the large camper.

Rating:

5.0

I found about cold mini storage when I googled. Ghe facility clean and well maintained. Mr Pete was really helpful. I didn’t know that I didn’t pay tge storage almost 6 months but When I contacted Mr Pete, everything was going well. He didn’t charge me late fee. When I took my stuff everything was there. I am really satisfied with this facility and the staff.

Rating:

5.0

Maintain the excellent quality of service. I appreciate the care I received, during my move, while using your equipment, and will refer anyone to do business with you. Thank you

Rating:

5.0

Pete and Paula are two of the best people I’ve ever met. They were so friendly and helpful, if I ever need to rent another storage unit I will definitely come back to Coldwater Mini Storage just for the great experience. Thank you again!

Rating:

5.0

Everyone was very nice to me, security was high. Need for repairs on some unite but didn't effect my situation, so I'm ok with that.

Rating:

2.0

The person checking me in was very nice and was doing a great job of social distancing. The grass needed cut, the cab of the truck smelled so strong of body odor I had to drive with the windows down some The cab floor board was muddy and had pet hair all inside of it. There was sticky pink stuff that had to be cleaned up in back. I truck was only have full of gas. My trip on Goggle maps is 143 miles not including getting gas to fill the truck up and then getting gas to meet the contract requirements of leaving the tank the same (Cold Water U-haul, to 400 Marsh Lane Oxford to 5110 Hopewell Manor Dr, to U-Haul on Keith Bridge. This is all after spending about an hour on hold because your electronic service would not work at 2 location with 2 different phones. I have used Penske Truck for mu last 2 rentals and I have 5-6 more rentals needs over the next 10 - 12 months, I have rented U-haul several times in the past and this was the worst process ever. Also the AC cuts out every time you get in the red Zone and my drive wan't that hilly or hot thank goodness.

Rating:

5.0

The woman running the storage facility is extremely helpful and friendly. If I were back in the area, I would use this location in a heartbeat.

Rating:

5.0

The manager was very courteous and helpful. I will use coldwater mini storage again for my Uhaul needs

Rating:

2.0

The first location was locked up and no one ever showed up . Had to drive an extra 20 miles to get a truck. The truck had no air and when I called about the air the lady was rude and said she couldn’t help us.

Rating:

5.0

Facility is very clean and well maintained.

Rating:

5.0

The property manager at my drop off location was the sweetest young lady I believe Tina? She greeted me outside with a smile and told me she would take care of everything and guess what.... she did! She made my drop off a breeze and I was able to enjoy the rest of day with my Nana. Thank you so much!

Rating:

2.0

The 15' trailer I booked was not available at the location U-haul sent me to. This was an error by U-haul, not the location. However, after explaining to the personnel at this location that I did not want the 20' trailer U-haul booked for me instead, the owner continued to process the transaction, charging my credit card, and only afterward the bill was on my credit card did she listen to me and correct it.

Rating:

5.0

Very courteous and patient service. Explained all that was needed to be covered. Fast and efficient. Not crowded. Very nice.Second time around and same great experience.

Rating:

5.0

Kim was my contact at this location and helped me through my rental process. I can not say enough about her. She really was a great help and went above and beyond with her service. I needed the truck a couple of days longer than I had Anticipated, and Kim took care of extending my rental and all the details wth just a phone call. My only negative would be that I had ordered hand trucks and blankets. I assumed they would be on the truck when i picked it up. But they were not. And they didn’t have any at that location. But other than that. I will DEF use this location and Kim again. And recommend them Thks

Rating:

4.0

I dropped the vehicle and trailer off but there wasnt any personnel at the sight. I tried to use uhaul.com to return rental but that didn't work either.

Rating:

3.0

The people were nice but not prepared for the rental when I got there. The computer was slow, there was children running around a tv on loud and one child that had a moving going with the volume high. Took longer then it should have to get the rental picked up. Upon return I had to wait for someone to check me out.

Rating:

3.0

the inside of the bed needed to be cleaned it had grease looking stuff on the floor. There was a drink or something spilled down the console inside the truck and it needed to be swept out. It also smelled bad.

Rating:

5.0

Much easier to deal with.

Rating:

4.0

This u-haul store I went to treated me and my family with respect all the others we went to in the past need to stop selling u-hauls because they lie and cheat and I'll never deal with them again but the last one I went to she's awesome.

Rating:

5.0

Staff was very helpful and explained costs & charges Professional, courteous representative

Rating:

5.0

Kim (the on site manager) did an excellent job responding to my needs as quickly as possible, especially considering the problems I had with a reservation at a separate location. She was very communicative and helpful throughout the entire process and I sincerely hope that I do more business with people like her in the future. She is definitely an invaluable employee/manager of U-Haul!

Rating:

3.0

Need a bigger office. No room to move around. No big deal though. Great people and fast turning it back in.

Rating:

4.0

I made my reservation online almost 2 weeks in advance. 2 days before my rental I was told there wasn't a suitable truck anywhere in my area. The day before my rental I found a truck at Coldwater Mini Storage. They were very nice and efficient but were 10 miles further away from where I had made the reservation. It just seems like I gave U-Haul plenty of advanced notice to have my equipment available where I requested it.

Rating:

1.0

It took over an hour to pick up 5x8 trailer to haul decorations for my daughters wedding...the woman kept having to call someone on phone for help, then sent her son out to hook up trailer, which wasn't correctly hooked up and if it hadn't been for my brother noticing the trailer would have been damaged. Then when it was returned the woman didn't know how to check me back in, tried calling for help again. And I had to flag a random man from carpet store who was there cutting grass to unhook trailer because she didn't know how & said her son had just left. I will never recommend this location to anyone, nor will I return there for rental.

Rating:

4.0

Nothing

Rating:

5.0

Nothing.

Rating:

3.0

Have always had great service with u haul

Rating:

2.0

Below average because of lack of insufficient signage and you can not see the storage buildings from the road. The sign was to far back from road to be noticeable and I need up driving 10 extra miles because we passed it and almost drove past it coming back.