Customer Reviews for Cohran's
(U-Haul Neighborhood Dealer)

283 reviews

3487 Camp Creek Rd   Mount Airy, GA 30563
(Near High School, Customer overnight parking available.)

(706) 903-2264

Office Hours

  • Mon-Fri: 3 pm–7 pm
  • Sat: 1 pm–5 pm
  • Sun: 10 am–2:30 pm

Services at this Location:

Contact Us

(706) 903-2264

3487 Camp Creek Rd
Mount Airy, GA 30563
(Near High School, Customer overnight parking available.)

Services at this Location:

Office Hours

  • Mon-Fri: 3 pm–7 pm
  • Sat: 1 pm–5 pm
  • Sun: 10 am–2:30 pm
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Benjamin Huff 
Rating:
1.0

Charged over 80 dollars for a 19.99 dollar truck for 2 hours. Will not ever use uhaul again.

Toni McCall 
Rating:
5.0

The person checking me in and out was wonderful. Thanks for all your help.

Terry Wiley 
Rating:
2.0

Middle of nowhere. Nobody on site.

Kevin Weems 
Rating:
5.0

Customer did not leave a comment.

david mattice 
Rating:
3.0

Customer did not leave a comment.

Richard Yates 
Rating:
5.0

Customer did not leave a comment.

Jennifer Burch 
Rating:
5.0

Mr. Cohran was awesome.

Randy Gosnell 
Rating:
4.0

Customer did not leave a comment.

Todd Humphrey 
Rating:
5.0

You can’t. Richard was so nice and went above and beyond! Thank you so much.

Sherry Crain 
Rating:
5.0

Larry was professional and informative!

patrick soltis 
Rating:
5.0

Did a wonderful job! Thank you so very much!!!!

Jessica Gerkitz 
Rating:
5.0

Richard is awesome as always.

William Nation 
Rating:
4.0

Good guy called me back and said they gave me the wrong truck. That is why the mileage was wrong .

Donald Petersen 
Rating:
3.0

Customer did not leave a comment.

Stanley King 
Rating:
5.0

Customer did not leave a comment.

David Foster 
Rating:
5.0

Customer did not leave a comment.

David Wonders 
Rating:
3.0

Helpful personnel.

Lisa Grupe 
Rating:
5.0

Customer did not leave a comment.

Philip Stephens 
Rating:
4.0

Customer did not leave a comment.

John Arthur 
Rating:
5.0

Customer did not leave a comment.

Samantha Vaughn 
Rating:
5.0

Customer did not leave a comment.

Myra Orsborn 
Rating:
5.0

Kind, Fast and Efficient. Will definitely use this location again.

beth watson 
Rating:
3.0

First there were no auto transports available close. Then one that I had reserved at 535 E. Broadway in Louisville was canceled without anyone notifying me. On my own diligence I called to verify it was there and your person at a remote location told me it was canceled. They did reserve me a one way trailer in GA, but when I went to pick it up, the guy there still did not have the info that I had already given on the phone. Your new system is deeply flawed. I don't like it at all.

SIDNEY BOND 
Rating:
5.0

Customer did not leave a comment.

Sevon Scott 
Rating:
5.0

Customer did not leave a comment.

Russell Jamie Westbrooks 
Rating:
5.0

Customer did not leave a comment.

RICHARD HARDING 
Rating:
5.0

Customer did not leave a comment.

Annie Cleveland 
Rating:
3.0

The location man was good, but when I took uhaul with 1/4 gas tank and tried to put fuel into it, the truck fuel line was cut and no gas was filling tank. It was pouring onto ground at gas station. We barely made it to location and had to call for the 20 ft truck to be towed. I want refund from uhaul. I couldn't get my furniture to my location. Please refund my costs because truck was inoperable. Please reply.

Cynthia Brotheim 
Rating:
3.0

It was difficult to find out 15 hours before I picked up the truck that the location had been changed from 2 miles from my house to a completely different town twenty miles away. Other than that, the service provided was very good.

Jake Feltz 
Rating:
5.0

Customer did not leave a comment.

James Butler 
Rating:
2.0

Better service in that area.

Britney Chanseri 
Rating:
5.0

Customer did not leave a comment.

Shayne Bourque 
Rating:
5.0

Customer did not leave a comment.

Robert Hughes 
Rating:
5.0

Customer did not leave a comment.

Tonya Banks 
Rating:
5.0

Customer did not leave a comment.

Tiyyab Khokhar 
Rating:
3.0

The gentleman that was there to sign me in was extremely helpful and great to speak with. Great guy.

Michael McCloskey 
Rating:
5.0

Customer did not leave a comment.

MariaL Garcia 
Rating:
1.0

Went to return equipment and no one was there. Sign in front of door stated not to return equipment until it was checked because I paid cash for deposit Richard cohran was going to keep deposit because he said it was late. I tried to call his personal phone multiple times Friday Saturday Sunday and Monday but never returned my calls. I went there on Tuesday and told him I would report him and then he changed return paperwork and deposit. He's a crook. I do a lot of business with U-Haul but never with his location again. He cost me 4 days of trips and wasted time. Poor excuse of a representative for your company

STEVEN SINGLETON 
Rating:
5.0

Easy 24/7 drop-off. Very accommodating

Richard Miller 
Rating:
5.0

Dropped off at the unattended lot on the 4th of July - no issues.

Richard Miller 
Rating:
5.0

Customer did not leave a comment.

William Nation 
Rating:
2.0

Junky looking place. Charged me for insurance when I didn’t want it. I pad was not very visible and couldn’t see the price before signature.

Randy Reeves 
Rating:
5.0

Customer did not leave a comment.

Donald Tatum 
Rating:
5.0

Customer did not leave a comment.

Christopher Multhauf 
Rating:
3.0

No dolly or furniture pads on truck as requested

James Watts 
Rating:
3.0

Customer did not leave a comment.

Richard Clark 
Rating:
5.0

Thank u

Terrie Fortner 
Rating:
5.0

Customer did not leave a comment.

Scotty Jones 
Rating:
5.0

Customer did not leave a comment.

Robert Frady 
Rating:
5.0

Customer did not leave a comment.

Robert Toomey 
Rating:
2.0

The app pick up is terrible to use. I had a lot of issues that are not what you want to deal with before the big move day. I will pick up at a store that is open from here on out. Fortunately, there was someone at this location inside. Only way I got my truck.

April Muller 
Rating:
4.0

Was real nice and helpful

ROSILYN FISH 
Rating:
3.0

The person to take the uhaul in wasn't there. His dad wrote out a receipt for the drop off!

Danny Trent 
Rating:
1.0

It took over an hour to get the keys. No customer service. Then we were charged over an extra $100 even though it was barely used AND we returned it with more gas than when we got it. I will never use this site and will warn others.

Tiffany Campbell 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA SHARKEY 
Rating:
5.0

Customer did not leave a comment.

Kendall Barclay 
Rating:
5.0

Customer did not leave a comment.

Brandie Moore 
Rating:
2.0

A pretty rundown disorganized location, very dirty, extremely slow service,

John Seibert 
Rating:
4.0

Customer did not leave a comment.

Zachary Day 
Rating:
5.0

Mr. Cohran was great to work with and very knowledgeable about the U-Haul system. However, the 24 hour system that U-Haul has in place has many, many problems, over which the U-Haul operators have no control and U-Haul Corp. seems to have no answers to fix.

Gerard MINAROVICH 
Rating:
4.0

Customer did not leave a comment.

CHARLES WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

WILLIAM WOLF 
Rating:
5.0

Customer did not leave a comment.

John Olcese 
Rating:
5.0

Customer did not leave a comment.

BRIAN FORTNER 
Rating:
3.0

I had issues using the 24/7 checkin/pickup. Luckily a UHaul field manage happens to show up. It even took him about 30-45minutes before I could get the code to obtain the truck key. Confusing program for those whom may not be super tech savvy.

Tim Roberts 
Rating:
5.0

Excellent service. The lady working there was super helpful the entire time and very accommodating!

Jennifer Cumby 
Rating:
5.0

Very friendly nice and helpful with everything.

MICHAEL DESERIO 
Rating:
4.0

I only used the truck for 3 hours,half day rates would be nice

Kathi Cook 
Rating:
5.0

The Cohran's have been fantastic to work with and always willing to meet anytime needed as long as the customer shows up. I would recommend them anytime.

RICHARD EUGENE COTHREN 
Rating:
5.0

These people go out of their way to help customers. We have used them several times and they have been fantastic every time.

Luther Tison 
Rating:
5.0

We had a great experience! Super easy to pick up and drop off. Equipment was in great condition, and the staff were knowledgeable and helpful. Thanks so much!

Robin Findley 
Rating:
5.0

They provided excellent service. Easy pickup and easy return. Thank You!

Mike kelly 
Rating:
5.0

They were prompt, helpful and knew the equipment well. The process was seamless.

Mandy Carr 
Rating:
5.0

Customer did not leave a comment.

Lucas Wash 
Rating:
5.0

This location has and is the best I've ever experienced in my entire life... if theres a reward to be given please make sure its given to these wonderful kind understanding patient people.... Blessings to you and thank you from the bottom of my heart...

Renee Jackson 
Rating:
5.0

Customer did not leave a comment.

George Lawson 
Rating:
5.0

This place is the best. They go out of their way to help the customers.

Luther Tison 
Rating:
5.0

The U Haul Lady was very helpful friendly and thorough. I greatly appreciated her excellent customer service. Only suggestion for improvement is the long wait time on the 800 number. Once I got through the staff was great but you need more of them.

James Sweeney 
Rating:
5.0

They were great and accommodating

BENJAMIN BLALOCK 
Rating:
5.0

Customer did not leave a comment.

JACKIE MILLER 
Rating:
4.0

Customer did not leave a comment.

Jake Brewer 
Rating:
5.0

I needed a truck on very short notice and she made it happen!!! I highly recommend using Cochran’s! They treat you like family!

Jeremy Thomas 
Rating:
5.0

Great experience with kind folks that are very helpful. Will recommend them over and over .

Thomas Evans 
Rating:
5.0

Mr. Cohran was the best and most knowledgeable rep my family has ever experienced.

Rhonda Butterworth 
Rating:
5.0

Exceptional service. I’ve had issues with U-Haul before picking up from convenience stations dealing with people who don’t speak English and lost an hour of my allotted time waiting for them to hand over the keys. Absolutely no qualms today.

Dominic Norcross 
Rating:
5.0

Everything was great at both locations and everybody was nice.

Jorge Guillen Sanches 
Rating:
5.0

Customer did not leave a comment.

Robert Frady 
Rating:
5.0

Nola went far & beyond what would be expected, actually searching, finding the truck I needed, and going there & bring it back. I am extremely impressed by her going out the way!!!

Harold Runyan 
Rating:
5.0

My son dropped off truck after hours. I called the next day to check out. The manager had already been working on checking out, but noted that moving pads were missing. I told her what had occurred when the truck was picked up and she apologized for U-Haul and said she would get the truck checked in for me. She called me a little while later and told me she had put in a refund request for the moving blankets and promptly emailed my receipt. I recommend this location, very clean and pleasant to work with.

Deborah Rydberg 
Rating:
5.0

The Cohrans were so nice and made this process super easy!

Eric Welborn 
Rating:
5.0

Customer did not leave a comment.

Donald Tomalty 
Rating:
5.0

Customer did not leave a comment.

Jackie Miller 
Rating:
5.0

Nothing. This location is absolutely wonderful. Great people.

Angelee Gentry 
Rating:
5.0

Outstanding customer service. Equipment was easily accessible and ready to go.

Mark Ezuka 
Rating:
4.0

Customer did not leave a comment.

Scott Krause 
Rating:
4.0

Customer did not leave a comment.

RAYMOND MALCOM 
Rating:
5.0

Was a good rental experience.

Brent Holcomb 
Rating:
5.0

Customer did not leave a comment.

Tom Moraziec 
Rating:
3.0

Customer did not leave a comment.

ROBERT DAVALLOU 
No reviews have been submitted for this location.

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