Customer Reviews for Coastal Towing
(U-Haul Neighborhood Dealer)

319 reviews

2390 118 Ave N   Saint Petersburg, FL 33716

(727) 544-1209

Office Hours

  • Mon-Thur: 9 am–4 pm
  • Fri: 10 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(727) 544-1209

2390 118 Ave N
Saint Petersburg, FL 33716

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–4 pm
  • Fri: 10 am–4 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John Catone 
Rating:
5.0

They was very nice to me when I picked it up and when I brought it back to them and I would rent from them again.

marvin coomer 
Rating:
5.0

Customer did not leave a comment.

Tonya Hempstead 
Rating:
3.0

Customer did not leave a comment.

Cheryle Miller 
Rating:
5.0

The folks at Costal were awesome. Excellent service.

Glenn Hull 
Rating:
5.0

Customer did not leave a comment.

Densys Torres 
Rating:
5.0

Customer did not leave a comment.

Danny Harnage 
Rating:
5.0

Can’t think of anything. Everything was great.

Paul Faustino 
Rating:
4.0

Customer did not leave a comment.

John Tang 
Rating:
5.0

Customer did not leave a comment.

Sheila Currie 
Rating:
5.0

Customer did not leave a comment.

david buttocovolo 
Rating:
5.0

Customer did not leave a comment.

Alexis Delgado 
Rating:
2.0

Make sure you have a paperwork when you pick the rental to see what you are being charged. I didn’t get any paperwork other than the truck key, to fined out I was charged insurance, I was not told about. Later on I was told documents were sent to my email without my knowledge. Before you pickup the rental go over each item of the charges and see if this what you need and agree upon.

OSAMA suliman 
Rating:
2.0

I had difficulty returning the truck and this was literally like rocket science with no one to help me.

Marvin Millner 
Rating:
5.0

Customer did not leave a comment.

Mark Gallegos 
Rating:
4.0

Good service

HARRY COWAN 
Rating:
4.0

Andrew Was very Honest!!!

STEVIE WILLIAMS 
Rating:
5.0

The owner was very helpful and friendly. The customer service to reserve was awesome! I was very impressed and grateful.

Colette Cannova 
Rating:
5.0

Customer did not leave a comment.

Courtney Gathers 
Rating:
1.0

Provided was left several messages to extend the U-Haul for several emergency,important reasons which involved my safety to be at risk. Also they failed to update acct information so I can be reached

Curtis Matthews 
Rating:
5.0

Excellent service. Gentleman explained everything clearly to me from estimated invoice to what gas is required upon return. Very simple and drop off was easy as could be.

Dana Gray 
Rating:
4.0

We used the after hours self service option to return our truck and supplies. That app process worked great.

Allan Swartzmiller 
Rating:
1.0

Customer did not leave a comment.

Isaiah Varela 
Rating:
5.0

Customer did not leave a comment.

Ralph Jones 
Rating:
4.0

We were treated kindly and fairly. We will use them again if we’re in need.

Lori Morin 
Rating:
4.0

Customer did not leave a comment.

JONATHAN NIOLA 
Rating:
2.0

I ordered and was charged for an appliance dolly and a dozen blankets and when I picked up the truck it was empty.

Deborah Rivera 
Rating:
5.0

Customer did not leave a comment.

Sarah Qambar 
Rating:
3.0

Customer did not leave a comment.

Jorge Diz 
Rating:
5.0

Great service!

ROBB LAW 
Rating:
5.0

Customer did not leave a comment.

Daniel Brunke 
Rating:
5.0

Customer did not leave a comment.

James Drake 
Rating:
1.0

The truck broke down. It took over 5 1/2 hours to get a tow truck to haul us to our destination. Instead of unloading, we were stuck waiting. Poor service all around. I also believe I may have contracted Covid from the provider. Filthy place.

David Sexton 
Rating:
5.0

Everything went GREAT!

Matthew Beggs 
Rating:
2.0

Customer did not leave a comment.

RACHELLE NELSON 
Rating:
5.0

I had to go to 3 locations to get my truck went to 2 locations after I went to the location they told me to pick up my truck

peter floreio 
Rating:
1.0

Customer did not leave a comment.

robert raymond 
Rating:
2.0

If you are planning on being in the same area that you are renting that particular truck from that area that would be good and if the area that you're moving into is in that area that will be good we came all the way from South Saint Pete from the Skyway Bridge because they did not have a truck available in our area so they charged us for leaving out of that yard on 110th Avenue North all the way back to the South side which I think is unfair I feel that I deserve money back from off of the mileage that we use because we had to drive from way out there to get the truck and drive all the way back to our location to pick up the items and then take it to the storage at Tyrone Mall way too many miles and we only used it one time and delivered one time and this is the evidence of it we paid an extra $31.78 for 99 cents to miles along with the $57.75 to me they should have charged us when we got to our destination to pick up the items because we requested the one at the Tropicana Field they said there was one available but it turned out that there wasn't then they said there was one on 28th Street North which that one turned out to be way out on 110 Avenue I'm sorry 118th Avenue North and Roosevelt area too far

Sharon Ross 
Rating:
5.0

Customer did not leave a comment.

Desiree Perrone 
Rating:
5.0

Mike was a great sales man, very well mannered and could make great conversation. The uhaul was in good condition and did the job just fine. Thanks!

Miley Romero 
Rating:
1.0

I ordered and paid for a moving dolly. It was not in the van. I had to buy one and it cost me an additional $89. You should refund this rental in total, not just the dolly rental fee.

Keith Kocarek 
Rating:
5.0

Customer did not leave a comment.

Joshua Smith 
Rating:
5.0

Excellent 🙏

Helen Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Kitrina Woloschek 
Rating:
4.0

Customer did not leave a comment.

Raymond Evers 
Rating:
3.0

This is more of a towing company than a uHaul station and as such you get what you get. The guy, Manny, responsible for the uHaul part of business was nice and pleasant to work with.

Michael Franzon 
Rating:
2.0

I appreciate the fact that they had a truck available, but just because the business doesn't have full Saturday hours, I shouldn't have to pay an extra $20 when I return the vehicle. I'm just dropping a key in a box. That's not worth charging an extra $20. If I had realized, I would have gone elsewhere for my rental.

Kristi Sharpe 
Rating:
5.0

All aspects of my trip/move went well, thanks to the services, the people, the equip., the loc's. of UHaul. My highest praises and thanks. All were great - my reservation guy spent 40 min with me mapping out every detail - sold me on a lot of services: a dolly, blankets, move insurance, etc. Most thanks got to Drew at Coastal - a delight - made it all clear and easy. I had to take vehicle at 8AM, but you opened at 10 - he carefully explained the lock box, did all the paperwork, put all equip. in the truck - then, when I arrived at 8AM, he had made a special trip to meet me, hand me the key, and help me on my way. Very complex madevery simple - you have such a happy and loyal customer, thanks to Drew. Them the 2 guys from Afford./Acurate Moving showed up at my storage locker in Tmapa - worked very hard and well for exactly 2 hours, and the job was done, the truck professionally loaded, balanced, buttressed - we then drove 1450 miles - fast and over some very bumpy interstate - and everything stayrd in place, nothing broken - a happy customer again - I'll praise your services for months to come - all of them. Ohh, just to add - I am 82 years old - your services and people allowed me to do this job like a 30-40 year old. Gracias!

richard pierce 
Rating:
5.0

Customer did not leave a comment.

John Tatham 
Rating:
5.0

Customer did not leave a comment.

Margaret Clauberg 
Rating:
5.0

Nothing very friendly service and easy in and out service

APRIL HESTER 
Rating:
5.0

Customer did not leave a comment.

James Drake 
Rating:
5.0

Exellent experiance, excellent service, The Best Posible !

Victor Alonso 
Rating:
5.0

very friendly staff

timothy madden 
Rating:
5.0

Customer did not leave a comment.

Kavita Kelkar 
Rating:
5.0

Customer did not leave a comment.

Abram Jones 
Rating:
5.0

Great customer service, we were a walk-in, and didn’t have reservations, they were very nice and accommodating. Mahalo for your assistance, from your friends in Hawaii!

Lisa weir vines 
Rating:
5.0

Customer did not leave a comment.

ESAU CABALLERY 
Rating:
5.0

Customer did not leave a comment.

Dale Munsell 
Rating:
1.0

Get a new recovery/towing company. The staff didn't seem like they knew what to do. Staff being overly Flirtatious with my friend. Tried to way over charge me and would have if I didn't catch them on there own mistakes. Still tried to over charge after wards. Whole scenario was a disaster that took a stupid amount of time to handle

serenity atyeo 
Rating:
3.0

The location was fine but the experience of completing the pickup via the app was very cumbersome…took way too long to complete all of the steps which delayed retrieving the vehicle.

Guy Harkless 
Rating:
5.0

Well, I am used to receiving a contract and I normally am informed up front in regards to how much money the rental is going to being costing me; for example, what my money down amount is going to be. However, I did not receive one, so I had no idea what the monetary amount would be, and had placed 5 phone calls on the day after returning the truck, and left the same messages, and no one bothered to return my phone call. It was an urgent request, and because no one had returned my phone call, I had suffered a loss, that could have been prevented. I understand that sometimes things are forgotten, but this is the first time in which I had experienced this.

Ann Marie Walden 
Rating:
5.0

Customer did not leave a comment.

Christopher Kidd 
Rating:
1.0

Muy sucio el equipo me cobraron dinero de más dos veces y no he tenido respuesta alguna espero le den solución a mi problema

Olga Rodriguez 
Rating:
3.0

Customer did not leave a comment.

Maximilian Sawicki 
Rating:
5.0

Customer did not leave a comment.

Rayan Ghadban 
Rating:
5.0

Very quick and friendly

Michelle Anderson 
Rating:
5.0

Great People at this location friendly and quick... I'll be back ! 5 STARS !

BRADLEY GILKSON 
Rating:
4.0

Customer did not leave a comment.

Doug Kratochvil 
Rating:
5.0

It was a great experience. The owner went above and beyond for me and my son. Thanks!

David Adams 
Rating:
3.0

Customer did not leave a comment.

Russell Walters 
Rating:
5.0

Customer did not leave a comment.

IGNACIO SEOANE PUJOL 
Rating:
4.0

I received a reservation for a van, but then when I proceeded with the Truck Share pickup, I was assigned a different van halfway through the pick up process. I called customer service multiple times, was transferred to the scheduling department, and did not have my call answered after on hold for an hour. I was a bit confused by this change, but other than that, the van I received worked well for my needs

Charles Clarke 
Rating:
4.0

Customer did not leave a comment.

Marissa Hilderbrand 
Rating:
3.0

Very good experience. Will use again.

Robert Frank 
Rating:
2.0

Have the equipment clean and fueled and no cracks in the windshield and the correct mileage.

EDWARD BUNCH 
Rating:
5.0

Great customer service

JUAN TORRES 
Rating:
5.0

Customer did not leave a comment.

KRISTA BROCK 
Rating:
4.0

Customer did not leave a comment.

Tyler Chanfrau 
Rating:
4.0

Your reservation specialists are not customer friendly. Once at the location, I was treated very well, but service on the phone was abysmal.

ANITA ARMSTRONG 
Rating:
5.0

The cleanest truck I have ever rented.

Vicente Baez 
Rating:
1.0

over charged for the gas fee and there are no gas stations near the area to fill up. Would like a refund for the $125.00 I had to pay since the location did not have any fill stations and the location felt like a truck graveyard

Zachary Taylor 
Rating:
5.0

Customer did not leave a comment.

Jordan Robson 
Rating:
5.0

These guys were just great!!!

KIRBY VOLZ 
Rating:
5.0

Customer did not leave a comment.

CSABA MAJOR 
Rating:
5.0

Super fast great truck highly recommend this location A+++

PETER GILCHRIEST 
Rating:
5.0

Customer did not leave a comment.

Jasmine Hills 
Rating:
5.0

Customer did not leave a comment.

IVORY NATHER 
Rating:
5.0

Customer did not leave a comment.

LISA BYRD 
Rating:
3.0

Customer did not leave a comment.

BRIANNA HUTH 
Rating:
5.0

Easy going relaxed customer service.

Clayton Lautzenhiser 
Rating:
3.0

Customer did not leave a comment.

BERNARD MCNALLY 
Rating:
4.0

keep doing a wonderful job

HARRY COWAN 
Rating:
2.0

Location was off the beaten path, not well displayed and felt a little “No Trespassing” like.

David Webber 
Rating:
3.0

Customer did not leave a comment.

Dustin Borey 
Rating:
5.0

Customer did not leave a comment.

michael johnson 
Rating:
4.0

I did the application pickup. It solved my problem but there were many steps to be completed in a like dark field, low temp, on hold for long time, and poor internet connection. Would you try to make it a little more simple. Since cant talk easily for the return, i added gasoline to the truck myself but during checkout, I was charged for miles I used. (double charges for me)

Alfredo Mendoza 
Rating:
1.0

Customer did not leave a comment.

Ernest Brown 
Rating:
5.0

This is an oversight on my part. They were extremely helpful during a most difficult time.

Mickey Moore 
Rating:
3.0

Customer did not leave a comment.

Remington Anksorus 
No reviews have been submitted for this location.

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