Customer Reviews for RELOAD Out West Outdoors
(U-Haul Neighborhood Dealer)

125 reviews

1701 SW 4th Ave   Ontario, OR 97914

(541) 216-6384

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed
  • 4/2/2024: Closed

Services at this Location:

Contact Us

(541) 216-6384

1701 SW 4th Ave
Ontario, OR 97914

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Gabriel Cronin 
Rating:
5.0

Easy.

Darren Vaughn 
Rating:
3.0

Customer did not leave a comment.

Lauri Hiner 
Rating:
4.0

Customer did not leave a comment.

Bredon Schmidt 
Rating:
5.0

Customer did not leave a comment.

Nicholas Robarge 
Rating:
3.0

Customer did not leave a comment.

Annette Barton 
Rating:
5.0

Customer did not leave a comment.

Kristina Valenciano 
Rating:
5.0

Customer did not leave a comment.

David Toll 
Rating:
5.0

They were closed when I was to return it but they called me Saturday afternoon and in destabilize told me where to park and gave me a phone number in case I had any troubles

Andrew Luckman 
Rating:
4.0

Customer did not leave a comment.

Melanie Weeks 
Rating:
4.0

Customer did not leave a comment.

Judy Mecham 
Rating:
4.0

Service was great

lawrence cornell 
Rating:
3.0

Plenty of room to drop off

Shaun Nichols 
Rating:
5.0

Customer did not leave a comment.

RICHARD VEST 
Rating:
5.0

None it was great!

Sean A Driesel 
Rating:
5.0

Outstanding customer service

Jeff Swope 
Rating:
5.0

Customer did not leave a comment.

Wayne Lattin 
Rating:
2.0

The truck leaked oil all over my driveway. I'm in the process of moving and selling our house.. This rental created more work and made my driveway look gross.

Rashell Sanchez 
Rating:
3.0

Customer did not leave a comment.

Judith Whittaker 
Rating:
5.0

Customer did not leave a comment.

jason Tyrone 
Rating:
5.0

Really saved us being available such short notice. Would use again.

Luis Valenzuela 
Rating:
4.0

Customer did not leave a comment.

Jordan Smith 
Rating:
5.0

Great customer service super friendly and helpful

Brian may 
Rating:
5.0

Customer did not leave a comment.

LLOYD MCCLUSKEY 
Rating:
5.0

Do not be condsenduring the conversation

Pamela Rayne 
Rating:
5.0

Customer did not leave a comment.

Bob Talbot 
Rating:
5.0

Customer did not leave a comment.

WAYMOND LANGFORD 
Rating:
4.0

They do not seem to be up to grade for handing uhaul products.

Robert Miller 
Rating:
1.0

The owner of the business extremely unprofessional. I have rented trailers all over on this side of the treasure valley without any issue at all, for the past 4 years! Have been waiting for a response from the marketing manager for the area.....highly disappointed in U haul will continue contact until resolved.

Shannan Mays 
Rating:
5.0

Very Professional. easy to get rental. Easy to return

James Donley 
Rating:
3.0

Customer did not leave a comment.

jose maldonado 
Rating:
5.0

Customer did not leave a comment.

Cesilio Garcia 
Rating:
4.0

Customer did not leave a comment.

James Bechtel 
Rating:
5.0

great store!

david flowers 
Rating:
3.0

Signage was small and qith sunsetting it made it hard to see.

Julio Duenas 
Rating:
1.0

owner was rude

Rod Schaffer 
Rating:
5.0

Customer did not leave a comment.

Richard Barnet 
Rating:
4.0

The truck was recently returned with the AC not working, I was informed and chose to use it for my short rental and I was fine. I appreciated the service I got at this site. Thank you!

Pamela Shambaugh 
Rating:
5.0

The owner/ operator of this location was friendly, helpful and made a sale to me for the insurance- good for business. Round of applause; thanks again, y’all.

Cory Mikesell 
Rating:
4.0

Truck ran great

Brian Kropp 
Rating:
5.0

Service is great 👍

James Donley 
Rating:
4.0

Customer did not leave a comment.

Eliel Hernandez 
Rating:
5.0

Customer did not leave a comment.

Richard Teramura 
Rating:
5.0

Customer did not leave a comment.

Doug Moffet 
Rating:
5.0

Customer did not leave a comment.

Daryl barnes 
Rating:
5.0

We were told the rental would be available @ Vale Trails RV. Other then this, all was great.

CURTIS WAYNE HOLT 
Rating:
5.0

Very professional courteous. Thank you.

JERLEEN KELLY 
Rating:
5.0

Customer did not leave a comment.

Chelsea Downey 
Rating:
3.0

Customer did not leave a comment.

Glen Peck 
Rating:
3.0

Changed our pickup location from Boise on Friday4/22 to Ontario on Thur 4/21. Very inconvenient and had to change our plans significantly. Not sure why we were charged for three days when had the trailer for 26 hrs.

Larry Hyatt 
Rating:
5.0

Customer did not leave a comment.

lance giles 
Rating:
5.0

Customer did not leave a comment.

Heather Madden 
Rating:
1.0

Customer did not leave a comment.

Robert Keeley 
Rating:
5.0

Friendly service

Karla Hernandez 
Rating:
5.0

Customer did not leave a comment.

amadeo ramirez 
Rating:
4.0

The rep at this location did not know how the tow button functioned. It would have been nice if she could have walked me through that. But overall - very professional and kind. Truck was ready on time and she even started it for me while I was finishing the paperwork so that it would be heated and ready to go.

Kendra Vaughan 
Rating:
5.0

We were very pleased with the entire overall process. Dave checked us in and processed everything to perfection. The truck was in fine condition, ran perfectly and it completed our task as planned. Thank you so much for being there in our community when needed!

Jim Cottier 
Rating:
5.0

Customer did not leave a comment.

Charles Darrough 
Rating:
5.0

Fast and friendly service

jack sams 
Rating:
5.0

Customer did not leave a comment.

Cara Christoherson 
Rating:
4.0

Customer did not leave a comment.

John Murray 
Rating:
5.0

Great customer service and would highly recommend I’ve rented threw other U haul company’s and haven’t had the best experience but this one was top notch and will be back in the Future.

Juan Guerrero 
Rating:
5.0

Customer did not leave a comment.

Heather Madden 
Rating:
4.0

None at this time.

John Barrido 
Rating:
1.0

I absolutely will tell people NOT to go to this U-Haul location for MULTIPLE reasons. 1- Guy was rude and had an attitude the entire time when picking up U-Haul. 2- I was charged an extra $5.00 cleaning fee when the truck was cleaner than when I picked it up. Only moved cardboard boxes and there was nothing left in the truck. 3- Got a rude phonecall that my personal vehicle was not in a spot they liked it, even though it was directly in front of their business and their parking spots weren't marked, so I had to drive back in the middle of moving so I could move my vehicle over "2 spots"

Alan Wood 
Rating:
1.0

Employee was rude and said he would charge $5 to sweep out 2 pieces of dust- the truck bed was cleaner than we got it. He said if you want a receipt you will have to wait in line with others checking out trucks. Horrible service . We will let people know how rude this location is.

Ronald Beesley 
Rating:
2.0

Customer did not leave a comment.

Tina Gooch 
Rating:
4.0

The owner seems like some redneck hick with a gun on his side, and had to fill out a bunch of paper work that I thought was already completed online. Luckily I had a back up address in my wallet because my phone had died and it was possible to power it up there.

Wayne Fischer 
Rating:
5.0

It would be nice to have a little bigger dollie.

David Wagner 
Rating:
1.0

Customer did not leave a comment.

Ellen Goss 
Rating:
4.0

We reserved for a pickup in Boise. We had to drive an hour to Ontario. Same problem when we reserved trucks earlier in the year. Equipment is never available at the reserved location

RANDALL THORN 
Rating:
5.0

Customer did not leave a comment.

Grant Esplin 
Rating:
5.0

Customer did not leave a comment.

Eric Sandefur 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL SEWARD 
Rating:
3.0

Trailer was dirty inside and needed swept out before we could use it.

Dan Herold 
Rating:
5.0

Customer did not leave a comment.

HEATHER MADDEN 
Rating:
5.0

Customer did not leave a comment.

Daniel Moore 
Rating:
5.0

Customer did not leave a comment.

JACKSON PHILLIP COWAN 
Rating:
5.0

Customer did not leave a comment.

lonnie rajkovich 
Rating:
1.0

Was asked to hook up the trailer myself, residual mud still inside trailer, was told being difficult for asking for a physical copy of rental contract, and general unprofessional manners

MARK GAZLAY 
Rating:
4.0

Customer did not leave a comment.

PETER LOVASIK 
Rating:
5.0

Customer did not leave a comment.

Marty Wells 
Rating:
3.0

Customer did not leave a comment.

Thomas Monson 
Rating:
5.0

Customer did not leave a comment.

phillip searles 
Rating:
5.0

Customer did not leave a comment.

John Edwards 
Rating:
3.0

Customer did not leave a comment.

LAUREL MATTHEWS 
Rating:
5.0

Customer did not leave a comment.

FRANK SNAPP JR 
Rating:
5.0

Customer did not leave a comment.

Julie Smith 
Rating:
4.0

Customer did not leave a comment.

Rita Hill 
Rating:
4.0

Customer did not leave a comment.

Ronald Rickard 
Rating:
5.0

Great location. Great service. Everything went fine. One of my best experiences with renting U-Haul equipment. Thanks!

Matthew Gilman 
Rating:
5.0

Uhaul delivered the trailer to our site, we did not visit the location.

Jason Carlson 
Rating:
5.0

Customer did not leave a comment.

loren ward 
Rating:
5.0

Customer did not leave a comment.

David Peterson 
Rating:
1.0

Took forever to release the truck to my son, which was agreed upon by local vender! It set my move day back by almost 2 hours!! No one was happy with that! The lady my son talked to to set up a new account, however, was very nice!

Jacob Tschida 
Rating:
3.0

No live person on the premises until 10 a.m.

Steve Warden 
Rating:
5.0

Customer did not leave a comment.

heather madden 
Rating:
5.0

Receiving lady was Incredible. Simple, Fast & Easy, What a PRO! Knew my name when I drove up!

KELLY PATRICK 
Rating:
5.0

Customer did not leave a comment.

heather madden 
Rating:
4.0

Customer did not leave a comment.

andrew zunger 
No reviews have been submitted for this location.

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