Customer Reviews for Clock Tower Self Storage Lake Stevens
(U-Haul Neighborhood Dealer)

358 reviews

9100 Hwy 92   Lake Stevens, WA 98258

(425) 320-4700

Office Hours

  • Mon-Sun: 9 am–6 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(425) 320-4700

9100 Hwy 92
Lake Stevens, WA 98258

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–6 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

PHILLIP OGARD 
Rating:
5.0

Customer did not leave a comment.

Douglas Hoyden 
Rating:
4.0

I was told I only needed to return the vehicle with 1/2 tank of gas. I returned it with a little more than half a tank and was charged $23 more for gas. I would have filled it up if I wasn't told to only put half in.

Donald Nolan 
Rating:
5.0

Customer did not leave a comment.

XAVIER ROCHIN 
Rating:
4.0

Try to have all the inventory on site to match the options available when trying to reserve the truck. I personally spoke with the representative on the telephone and he assured me that I would have the 2 dollies as requested. The provider did not have dollies, and there were other customers who had reserved 2 dollies, but having gotten there first, I got the ONLY ONE on site. Uhaul website is deceptive in allowing you to select inventory that is not at all going to be there when you arrive. This is the second time in two weeks where the items I had requested were not available, and I got charged for the items anyway.

CLAY MONROE 
Rating:
5.0

I am entirely satisfied.

Abhishek Tatke 
Rating:
5.0

Customer did not leave a comment.

ADAMA DIBBA 
Rating:
5.0

Customer did not leave a comment.

Jea Lee 
Rating:
5.0

Customer did not leave a comment.

Michael Wells 
Rating:
5.0

Customer did not leave a comment.

Eric Stockholm 
Rating:
5.0

Customer did not leave a comment.

Niccole Bourlier 
Rating:
5.0

Customer did not leave a comment.

Janene Smith 
Rating:
5.0

Customer did not leave a comment.

Dustin Ens 
Rating:
5.0

Customer did not leave a comment.

David Olson 
Rating:
5.0

Customer did not leave a comment.

Simon Jeffrey 
Rating:
5.0

Customer did not leave a comment.

Melody Moore 
Rating:
5.0

No issues

Robert Spisak Jr 
Rating:
5.0

Do some maintenance on your vehicles. The TPMS warning light was flashing the entire time. Transmission makes rattling/whining noises when shifting.

John Muise 
Rating:
5.0

Customer did not leave a comment.

Ryan Eastham 
Rating:
5.0

Perfect

Caroline Ngacha 
Rating:
5.0

fast and very convenient

Fatima Saunders 
Rating:
3.0

The GPS takes you to a trailhead. it was very frustrating. The building location could be better marked that it is a Uhaul location. Also, the speed bump is not noted/marked that there is one.

Kimberley Horton 
Rating:
5.0

Staff was very helpful

Kenneth Hecker 
Rating:
5.0

Customer did not leave a comment.

Joseph Rawls 
Rating:
5.0

Customer did not leave a comment.

Carrie Sanchez 
Rating:
3.0

Hours of Operation and location is a bit awkward if coming Eastbound

Alexander Wikstrom 
Rating:
5.0

Very easy process. Professional and great location. Great job!!

Pamela Valadez 
Rating:
5.0

Heather was great

Seamus Gunn 
Rating:
5.0

Customer did not leave a comment.

Bradley Boals 
Rating:
5.0

Customer did not leave a comment.

Erin Kelly 
Rating:
5.0

I give it 5 stars after I got it fixed where they moved my truck and didn't tell me they moved from 1 town to another not good

Carol Miller 
Rating:
5.0

Customer did not leave a comment.

Julie Dompier 
Rating:
5.0

They were incredible and quick!

JEREMY KRAMER 
Rating:
4.0

Needed folly!

Caroline Chavez 
Rating:
5.0

Customer did not leave a comment.

Jeff Carlson 
Rating:
5.0

Customer did not leave a comment.

Maria De 
Rating:
5.0

Customer did not leave a comment.

Ernie Smyre 
Rating:
5.0

Clock storage was incredible. There were a couple snafus and they were amazing! They handled it quickly and effectively. I am so grateful.

Linnea Mulvaney 
Rating:
5.0

Great service and great people.

JEFF WILLIAM 
Rating:
5.0

The inside of the bed of the truck looked like it had been used to haul garbage, there was still liquid on the floor and smell was enough to make you puke. We aired it out for a little while which put us behind in our move. There were flies, it was disgusting. Horrible experience and the smell stuck to everything we moved.

Debra Carlsen 
Rating:
5.0

Customer did not leave a comment.

Bryan Dearth 
Rating:
5.0

The gentleman who helped us was very friendly and explained everything in detail

adam gittelman 
Rating:
5.0

Heather Heike was wonderful to work with duirng the truck rental!

Marie Hill 
Rating:
5.0

Clean brightly lit. Will use them for all our u haul needs in the future

Linda Bortles 
Rating:
5.0

Good staff, very friendly and professional. Thank you Heather and Kevin

ANDREW S SAGUID 
Rating:
5.0

Absolutely easy and fast process.

Stacey Wartenbee 
Rating:
5.0

Customer did not leave a comment.

Michelle Griesheimer 
Rating:
5.0

My experience was fantastic. We had to make a schedule change and it went without a hitch.

Joan Pryor 
Rating:
5.0

There is no way for a customer to know how much gas they used. If we are required to return a vehicle with the same amount of fuel, the tank should start at full to make it easy on customers.

Leo Newman 
Rating:
5.0

Customer did not leave a comment.

Bonnie Widrig 
Rating:
5.0

Customer did not leave a comment.

Will Brandt 
Rating:
5.0

Customer did not leave a comment.

Pavan Bawdane 
Rating:
5.0

Customer did not leave a comment.

GOPALAKRISHNAN VIJAYAKUMAR 
Rating:
5.0

Everything was great!

Steven Fields 
Rating:
5.0

Customer did not leave a comment.

Andrea Marquez 
Rating:
5.0

Easiest pickup I've ever had. The attendant was extremely helpful and friendly! Definitely recommend!

DaNielle Nasi 
Rating:
5.0

Customer did not leave a comment.

Mark Schwisow 
Rating:
5.0

Easy transaction in and out.

Henry Velasquez 
Rating:
4.0

Customer did not leave a comment.

DAVE ORCUTT 
Rating:
5.0

Customer did not leave a comment.

Dwight Brandt Jr. 
Rating:
5.0

Customer did not leave a comment.

JACOB HUBER 
Rating:
5.0

Customer did not leave a comment.

BRIAN GRANGER 
Rating:
5.0

This has been the best UHaul rental experience. The storage facility was extremely friendly and helpful. The APP seemed to work better.

Andrew Baker 
Rating:
5.0

Customer did not leave a comment.

Donald Bolton 
Rating:
5.0

people were very nice

Sandra Caillouette 
Rating:
5.0

Customer did not leave a comment.

Alfred Cain 
Rating:
3.0

I was charged three days for a two-day rental, agent said he would correct it but has not as of today (returned vehicle two days ago)

Henry Rosales 
Rating:
5.0

I wish I grabbed her name, but the lady that checked me in and checked me out was awesome. Thank you for all your help. :)

Nicole Glenn 
Rating:
5.0

Customer did not leave a comment.

Renee Godin 
Rating:
5.0

Customer did not leave a comment.

Branli Caidryn 
Rating:
5.0

Parked after hours. Well lite parking lot. Drop box easy to find.

Matthew Torres 
Rating:
5.0

Great service. No need to improve anything

Sabrina Farrell 
Rating:
4.0

Customer did not leave a comment.

Steven Hunt 
Rating:
5.0

Customer did not leave a comment.

DONALD FOX 
Rating:
5.0

Everyone was so helpful and nice.

Sharon O'Hara 
Rating:
5.0

Moving is difficult, but renting and driving the UHaul truck is easy. Thank you. Friendly assistance at the clock tower location as well. Much appreciated!

Theresa Eggen 
Rating:
5.0

Great service once again!

Ryan Peterson 
Rating:
5.0

Customer did not leave a comment.

Daniel Blumm 
Rating:
5.0

Clean store. Heather provided excellent customer service!

Ian Tarrant 
Rating:
5.0

Ask customer if they need any extras such as pads or a hand truck 🚚

Ray Powell 
Rating:
5.0

Customer did not leave a comment.

Niccole Bourlier 
Rating:
5.0

Great experience I’ll be back again!

Ryan Peterson 
Rating:
3.0

The location was fine I guess but the truck was HORRIBLE. The steering wheel was out of alignment and was sideways so I couldn’t see the speedometer or any warning lights. The engine sounded like it wasn’t going to make it. When i opened the back it was filthy it hadn’t been swept out at all (Like maybe they charged the last user a cleaning fee and then didn’t clean it themselves?) And the inside of the cab was filthy too. Also I booked a 26 ft but all they had was a 20 ft and had to make a second trip because of it but there was NO discount for the smaller truck?? That’s BS. It was way over priced for how shitty that truck was. I will never rent Uhaul again

Troyal Rood 
Rating:
4.0

Very good overall.

Shawn Burns 
Rating:
5.0

Customer did not leave a comment.

Candice Gasca 
Rating:
5.0

Customer did not leave a comment.

Ashley Rook 
Rating:
5.0

Excellent customer service. Kevin and Heather are always friendly, helpful, efficient and organized. It is obvious they intend to provide a positive experience to their customers.

Emalee Rodgers 
Rating:
5.0

Customer did not leave a comment.

Govert Bassett 
Rating:
5.0

This location quite literally saved the day! My original reservation for a U-Box at the Lynnwood location was completely ignored and they were out of U-Boxes for me. After calling around and waiting on hold for what felt like years, this location had a 10' truck available! Kevin, I believe, was absolutely wonderful and he made my day! Give him all of the raises!

Ashley Rowan 
Rating:
5.0

The front desk lady asked my name, asked for the keys and said I was all good. A very fast drop off. Thank you!

Taylor Kunz 
Rating:
5.0

Really convenient 24/7 return spot. What a relief after a difficult move!

Nigel Gladhart 
Rating:
3.0

Customer did not leave a comment.

Sarah Dorkin 
Rating:
4.0

Van had mechanical issues, and was not thoroughly cleaned.

Michael Brown 
Rating:
5.0

Very knowledgeable and friendly

BARBARA ZYATS 
Rating:
5.0

I was supposed to pick up my uhaul at a smokey point location that I requested. It wasn't untell I arrived there and tried to check in online that I found out it was actually in lake stevens. I was on a time scedual. I was late to my destination. Very unhappy with uhaul. However the man working at the lake stevens location was very nice and helpful.

Catherine Schusted 
Rating:
5.0

There are none. Y’all did great!

Tristan Setter 
Rating:
1.0

Horrible attitude of customer service. No Blankets as ordered. No Dolly as ordered. Check in lady absurdly rude.

Jeff Simms 
Rating:
3.0

Confirm that hand truck with furniture strap is truly in the truck. It was not.

Gene Yandell 
Rating:
3.0

Ok, the truck itself was clean, but, the engine light was on, the truck wanders, windshield wipers needed replaced, but the biggest problem I have was, the fact that no one said the tax was going to be so much,! What started out was 571.00, turned into over 700, I had no clue till I got home, and I returned the truck with quite a bit more gas then I picked it up, and paid to rent it for a lot more than I was counting on, especially with the fuel prices, and lack of finances, but, I have rented from you many times before, but I don’t think I will again anytime soon.

terry mullen 
Rating:
5.0

Customer did not leave a comment.

Michele Brask 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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