Customer Reviews for Cleves Tool Rental and Service Center
(U-Haul Neighborhood Dealer)

192 reviews

5695 State Rte 128   Cleves, OH 45002

(513) 806-2992

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(513) 806-2992

5695 State Rte 128
Cleves, OH 45002

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kathryn Lundy 
Rating:
5.0

The guys at Cleves Tool Rental was great if i need anything I will go back to them

Garry Scalf 
Rating:
5.0

Customer did not leave a comment.

GRANT WESTRICH 
Rating:
5.0

Customer did not leave a comment.

Rodney Cox 
Rating:
3.0

The only problem I had was the pick up. We did the mobile pick up and the app never sent the box number or word code for the lock. Had to call customer service and spent another 20 minutes on the phone. After that the lock was rusty and could hardly turn the letters to get the word code in. Other than that everything else was great.

Robert Rom 
Rating:
3.0

have some communication with the point of origin, I picked up the truck in Michigan , it only had 1/4 tank of gas. I dropped it off in Ohio with 1/4 tank of gas. Ohio location charged my credit card $77 to fill the tank.

Andrew DiPuccio 
Rating:
3.0

Customer did not leave a comment.

Amy Tinsley 
Rating:
5.0

Customer did not leave a comment.

John Allison 
Rating:
5.0

Fix the mobile app. The app does not work doing mobile checkout. Cost me an hour and a late penalty. Had to call customer service in order to check out. Could not even use the app to return the truck.

Steven FULLBECK 
Rating:
5.0

Customer did not leave a comment.

Jeff Meiller 
Rating:
3.0

Customer did not leave a comment.

Karen Philip-Riddell 
Rating:
5.0

Everything was fine

Bobby Partin 
Rating:
5.0

Customer did not leave a comment.

Ethan Bundy 
Rating:
5.0

The process was quick and easy! There is nothing I recommend you to do better.

Alisha Williams 
Rating:
5.0

Customer did not leave a comment.

John Parker 
Rating:
1.0

We were not told the total price of the rental. I had to find out on the receipt. I was also not told that the rental was for only 6 hours, I found out through a text message.

Jacklyn Sherman 
Rating:
3.0

They was closed. We use UHaul 24/7 to return truck.

Thomas Lucas 
Rating:
5.0

This was a mobile check-in on a Sunday. The truck had a trailer attached which was not part of the rental and we had to remove ourselves in order to drive the truck away.

Steve Woolley 
Rating:
1.0

Not at all. Customer service sucks.

Patricia Hollingsworth 
Rating:
4.0

Customer did not leave a comment.

Barbara Feilhauer 
Rating:
5.0

Customer did not leave a comment.

Bobbie Broski 
Rating:
5.0

Customer did not leave a comment.

Jose Flores 
Rating:
4.0

Customer did not leave a comment.

Mark Erickson 
Rating:
5.0

The person handling the transaction for us was very pleasant and professional

Robert Bradley 
Rating:
5.0

Customer did not leave a comment.

Mary Beth Holmes 
Rating:
5.0

Customer did not leave a comment.

darren Strub 
Rating:
4.0

Customer did not leave a comment.

Kevin Helminski 
Rating:
4.0

Customer did not leave a comment.

Anthony Dillon 
Rating:
5.0

Customer did not leave a comment.

MELISSA REYNOLDS 
Rating:
5.0

Customer did not leave a comment.

Michelle Moore 
Rating:
5.0

I’ve rented(or a friend) 6 times in the last 3 yrs. This was my first time from this location. It was the smoothest by far.

Daniel Kohorst 
Rating:
5.0

Cleves tool rental was very helpful. Thank you

Jeff Spencer 
Rating:
5.0

Customer did not leave a comment.

Linda Sanchez 
Rating:
5.0

Customer did not leave a comment.

Dan Lawhorn 
Rating:
5.0

Customer did not leave a comment.

James E Jones 
Rating:
1.0

Accidentally left a couple things in the front floor of the vehicle and was told to just show up the truck would be unlocked to get the stuff I advised him I wouldn’t be there till the next day he said that would be fine I showed up in the truck was rented to a couple that went to South Dakota and was told oops I asked if that was policy to just leave the stuff in there and he said Yep would not recommend this location ever

EDMUND SCHMERR 
Rating:
5.0

Customer did not leave a comment.

James Walter 
Rating:
5.0

Customer did not leave a comment.

Jonathan Arestad 
Rating:
5.0

Customer did not leave a comment.

William Lioupld 
Rating:
5.0

Customer did not leave a comment.

michael hammond 
Rating:
4.0

Customer did not leave a comment.

Joe Vagus 
Rating:
4.0

Customer did not leave a comment.

Robert Davis 
Rating:
5.0

Customer did not leave a comment.

Brian Anderson 
Rating:
5.0

Friendly and professional. Keep up the good work!

Brian Anderson 
Rating:
5.0

Great customer service 👏

BULADO JEAN POIX 
Rating:
5.0

Customer did not leave a comment.

William Settles 
Rating:
5.0

The Lady at the rental place was an Angel of a woman who's gone above,and beyond the call of duty. She was wonderfuly nice,and extreamly courteous. A Big Big help in every way. I highly recommend to anyone that Cleve's Took,and Rental is the best place to go to for all your U-Hall needs. A+A+A+A+A+

James Maclary 
Rating:
5.0

I rated the truck as "clean" but there was a plastic bottle, a candy wrapper, a t-shirt, and socks in the cargo area. I don't blame the U Haul location because it could have been the previous renter during non work hours.

David Keilholz 
Rating:
5.0

The one who helped us was awesome. He was patient and funny!

Brittany Lawson 
Rating:
5.0

This location was an awesome 😎 place to rent a U-Haul. I highly recommend.

RICKY FREEMAN 
Rating:
5.0

Very helpful.

DANIEL MUSHETT 
Rating:
5.0

This location has improved their service a lot over the last several months. It is appreciated.

DANIEL MUSHETT 
Rating:
5.0

Customer did not leave a comment.

Larry Arnold 
Rating:
5.0

Customer did not leave a comment.

Hannah Thompson 
Rating:
3.0

They need to light the yard better at night. The lack of lighting makes it hard to find after hours, and a little difficult to drop equipment.

DANIEL MUSHETT 
Rating:
1.0

Lady at the front desk was rude. I treated her with repsoect from the second we got on the phone to reserve the Uhaul and she was nothing but gross. Her attitude, the info she gave me. Told me I could only pick the van up at 11:45, no earlier no later. I couldn’t drop the van off any earlier or later than 8am the next day but when I callled to double check the gentleman on the phone says no she’s wrong. She’s always rude. Then why keep an employee like that? If you don’t like your job, leave.

taylor smith 
Rating:
5.0

Great service and very respectful. They go above and beyond to help. Thank you for all the help.

TIMOTHY LEE 
Rating:
5.0

This was by far the best U Haul experience I've had. The people working there were great. Easy in and easy out.

CHRISTOPHER FISHER 
Rating:
4.0

Customer did not leave a comment.

MICHAEL MURRAY 
Rating:
4.0

Customer did not leave a comment.

Paul Ray 
Rating:
5.0

Equipment was clean. I had an incident on the way home.

JEFFERY SCHMIDT 
Rating:
4.0

Dropped off vehicle after hours.

EUNICE BELL 
Rating:
5.0

Customer did not leave a comment.

Anthony Moore 
Rating:
4.0

Customer did not leave a comment.

Estill Neace 
Rating:
5.0

Customer did not leave a comment.

CASEY Kreider 
Rating:
3.0

Fix the issues with the mobile app and online checkout. Took about three hours to get the uhaul.

Samantha Dunn 
Rating:
3.0

Customer did not leave a comment.

Alex Ceddia 
Rating:
5.0

Customer did not leave a comment.

Karen Korte 
Rating:
5.0

Customer did not leave a comment.

RYAN EDMUNDSON 
Rating:
5.0

Nothing at this location Andrea Holden was very helpful and prompt and she is definitely versed on everything I needed to know about my rental. Would recommend this location for sure.

Bethany Gaddis 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY PEEFER 
Rating:
5.0

Excellent pick up location and the staff went above and beyond. Very helpful with great personalities, which is very rare nowadays.

JACKIE CHURAY 
Rating:
4.0

Customer did not leave a comment.

Helen Nowak 
Rating:
5.0

Customer did not leave a comment.

Joy Whipple 
Rating:
5.0

Customer did not leave a comment.

Craig Gray 
Rating:
4.0

Customer did not leave a comment.

Kay North 
Rating:
3.0

Customer did not leave a comment.

THOMAS ERTEL 
Rating:
5.0

We were supposed to pick up truck in Oxford and had to drive 40 min each way adding expense and time to the rental. I reserved this truck weeks in advance. This was NOT a last minute rental. Even the nice lady running the pickup place said we got screwed. I will not be using uhaul again and am taking this to the BBB. They are intentionally fleecing customers .

NEAL CLARK 
Rating:
4.0

Customer did not leave a comment.

Michael Mullen 
Rating:
5.0

Nothing, everything was top-notch!

Jeff Schmidt 
Rating:
5.0

Easy to get to and friendly service.

BRIAN WHITE 
Rating:
5.0

Customer did not leave a comment.

SEAN SALSMAN 
Rating:
5.0

Customer did not leave a comment.

ANGELA POWELL 
Rating:
5.0

Customer did not leave a comment.

Jason Simpson 
Rating:
5.0

Customer did not leave a comment.

Matthew Cain 
Rating:
5.0

Customer did not leave a comment.

ROBERT PATTON 
Rating:
5.0

Customer did not leave a comment.

Darryl Sneed 
Rating:
5.0

Customer did not leave a comment.

ROBERT RICH 
Rating:
4.0

Customer did not leave a comment.

Robert Patton 
Rating:
4.0

Customer did not leave a comment.

Lawanda Alfrey 
Rating:
5.0

Customer did not leave a comment.

Robert Outz 
Rating:
5.0

Customer did not leave a comment.

Alisa Thabata 
Rating:
5.0

Customer did not leave a comment.

SCOTT STOINOFF 
Rating:
5.0

Trucks could have step to get in cab...really high for short people!!

susan hoeb 
Rating:
3.0

The pick up and drop off experience when the store is closed was horrible. Which was on a Sunday. We were at the drop off location for over an hour trying to go through the process. We were on hold with UHaul 3 different times for 15/20 minutes each time.

Kevin Murphy 
Rating:
5.0

Very accommodating

barbara owens 
Rating:
5.0

Customer service was great!

Jeannie Allen 
Rating:
3.0

Customer did not leave a comment.

David Weisgerber 
Rating:
5.0

Customer did not leave a comment.

DENA TIBBITS 
Rating:
5.0

It was the most best experience I’ve had, loved how every person from call center to rental office were focused to help the customer

MEHYAR SAFAVIYAN 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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