Customer Reviews for Classic Tire
(U-Haul Neighborhood Dealer)

47 reviews

1601 State St   East Saint Louis, IL 62205

(618) 215-6501

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 215-6501

1601 State St
East Saint Louis, IL 62205

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Have gas tank on full

Nicholas lawson 
Rating:
5.0

Customer did not leave a comment.

Saosha Harriel 
Rating:
5.0

Thank You

Leslie Mclemore 
Rating:
5.0

It's to much money

Ryan Fleming 
Rating:
5.0

Customer did not leave a comment.

Maranita Sanders 
Rating:
5.0

Customer did not leave a comment.

dallas hawkins 
Rating:
2.0

Customer did not leave a comment.

Khyree Beckley 
Rating:
1.0

Rep didn't know who to contact to get our truck. Finally another man sitting in his truck helped him out. When we got our uhaul truck it was on Empty. Whole process took a little over 30 minutes which made us late for our friends helping us move.

Nancy Davis 
Rating:
1.0

Refund me for cleaning inside of truck out before I had to used it

Keache Davis 
Rating:
5.0

Customer did not leave a comment.

Cortez Anthony 
Rating:
5.0

I love the location

Sylvia Vornes 
Rating:
4.0

Customer did not leave a comment.

lois dancy 
Rating:
5.0

Everything was great

Erica Thompson 
Rating:
3.0

I was able to get a truck on a busy Saturday, and Wanda was very helpful, but this is not a full U-Haul store

MARK STUECKROTH 
Rating:
2.0

Stop the one's that cheat people out of they money but, I donot want to be known of saying this, although I felt I was...But. I may rent a again.. THANK YOU

Angela Madison 
Rating:
3.0

Customer did not leave a comment.

reyonna anderson 
Rating:
3.0

Customer did not leave a comment.

brenda rosillo 
Rating:
5.0

Customer did not leave a comment.

TERRION WILLIS 
Rating:
1.0

Real unprofessional

Tamerashay Lawson 
Rating:
1.0

Terrible Experience. $14 additional 'Safe Move' charge I was not told about. Returning truck after hours required downloading an app that took forever to make work. I Had to take & upload pictures of everything. Location is like a demilitarized zone; did not feel safe. I called the following morning to confirm that the return was ok. Telephone line is now disconnected. Did they go out of business overnight? I have no receipt for the trucks return.

Tom Stewart 
Rating:
1.0

This is not a uhaul location so don't expect good customer service and don't rent any equipment from here.

Manuel Fierro 
Rating:
1.0

Absolutely terrible! The person working did put out his blunt while checking me in, while blowing smoke in my face.He just handed the phone to me to give my credit card to another person, who had loud music playing the entire conversation. I already booked this online with my credit card info by the way. My credit card had fraudulent charges the next day and I had to cancel it. coincidence? I think not. I ordered 6 packing blankets and 1 dolly and was given two blankets in poor shape that I couldn’t even use.. I returned the truck and was charged for two dollys and 12 blankets and two extra days. Unbelievable! Luckily, it did not go through because I had to cancel my card, it was shut off with was a huge hassle for me. I went back and forth with customer service and spoke with the local regional Manager Bryon several times who was very helpful and did what he could but I was still charged way too much. They tried to charge me $367 for two days and he got it down to around $215. The entire experience was a nightmare to be honest and I will certainly not be using Uhaul at any location in the future unless you can make it right… I work for a Production company that rents trucks on a weekly basis and spends thousands of dollars and to be honest I will just pay more for Penske or another brand unless you can make this right. I will let all my friends who who handle booking trucks as well about Uhaul unless you can change my opinion. I paid more than $200 for a two day rental with very limited mileage and many headaches to follow. More than disappointed customer, Pete

Peter McDermott 
Rating:
5.0

Customer did not leave a comment.

donovan dotson 
Rating:
5.0

Customer did not leave a comment.

David Noble 
Rating:
1.0

Customer did not leave a comment.

Portia Bell 
Rating:
5.0

It was hard for me to access the after hours app your supposed to use for drop offs

Marcus williamison 
Rating:
5.0

Service was excellent very professional.

queen wallace 
Rating:
1.0

Move your business to another location

Kenneth gray 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Moore 
Rating:
2.0

Make sure rental has sufficient gas, the keys are easily accessible, and an office to conduct business in that is used during business transactions.

kila rice bey 
Rating:
5.0

Customer did not leave a comment.

Stephen Conners 
Rating:
1.0

Called to rent a truck after a major accident we had..we took a Lyft to address..there were no Uhauls there..the lady came 30min later..she had no professional manners..she didnt have the truck..we waited even longer and then she had no urgency to take care of us...the place was a shack in a seedy neighborhood..do not rent from this place..

susan krueger 
Rating:
3.0

Customer did not leave a comment.

vena warfield 
Rating:
5.0

Customer did not leave a comment.

Joan Smith 
Rating:
1.0

The Lady charged me for two days when I told her I wanted rent for one whole day. The defrost did not work had to get out and keep wiping the Windows off by hand.

Karen Sanders 
Rating:
3.0

Customer did not leave a comment.

Kirk Charles 
Rating:
4.0

Customer did not leave a comment.

ella walker 
Rating:
5.0

Customer did not leave a comment.

Nicholas Lawson 
Rating:
3.0

They were late getting there and it need to cleaned in the cab.

Stephanie Brown 
Rating:
4.0

No one was on site

ANGELA INGRAM 
Rating:
5.0

Great service. Will be renting again soon

Manfrecia McGee 
Rating:
2.0

The person who handles Uhaul rentals was not there at my scheduled pick-up time. I requested 2 dollies, they had no dollies.

Jay Ferus 
Rating:
5.0

Customer did not leave a comment.

roberta Moore bolden 
Rating:
1.0

First I had to chase them down to give it back tothem the lady Wanda was never there then charged me a $30 late fee and I rented it on a Saturday and they are closed on Sunday. She also was discussing a private matter to a tenant on the phone in front of me very unproffessional and would never come back or recommend to anyone EVER.......

SAKENNA PARKS 
Rating:
1.0

I was scheduled to pick up the uhaul at 5:45pm . Classic tired say they close at 5pm.. I called the toll free number and they said in their system the company close at 6.. I was just stuck there ... They are not ever there. It took me four days to receive my deposit back... They mixed my information up with someone else's . The lady who checked me in was very rude and disrespectful ... She stated that a uhaul doesn't mean anything to her business... She really can care less about the uhaul .. This was the worst customer service I've ever experienced!

Lashawn Hardy 
Rating:
1.0

Shut this location down so nobody else has to endure being treated like a bum on the street instead of paying customers. When I returned the truck the woman I had to talk to wasn't there and nobody else could process my paper work and check the truck in. It was rediculous

MELISSA ABDULLAHI 
Rating:
1.0

First thing they didn't open on time the place didn't look as if. it ever open looked abandon

WINSTON SAWYER 
No reviews have been submitted for this location.

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