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MICHAEL MAHAN
Customer Reviews for Clarks Derby Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck had 129000 miles on it. It still drove fare but didn’t have any updated things like cruise control and electric windows etc
Ronald Elmoregood people... helpful... easy to work with.
thomas deatonFeel like the rates are a bit out there. I used a tow dolly one way for 3 hours and it cost me 160ish
Zachary JohnsonEverything was good with the U-Haul
Etta Smith-CastilloFix the app! Or rent from a place that is open when you need the truck. We spent about 45 min trying to get through the pick up process because the app would not respond or move slow. Also it would not accept the pic from dl for some reason even after repeated attempts. Made the process very stressful!
Alice MihecobyThey were so friendly and helpful. They will be the location we go to from now on.
deana torresIt was all good
Donald BrownenKind people there who helped me connect to the trailer and it performed well. thanks to them.
Carl JohnstonNot a thing. It was great.
Lesli bartonGreat customer service, called them because I was running late and they waited for me. Truck was newer and clean
RAFAEL MARTINEZVery easy rental agreement with UHaul
Angel SmithEverything was good. I love using Uhaul if I need to move stuff. Thanks for being there.
rosa williamsMore of a website issue. The reservation said pickup was 7am but the business opens at 8. Customer service was excellent on pickup and drop off. I had to keep the truck an extra day and was super easy by just a phone call.
Steven EnglishNothing. I thought the experience was great.
Candice CamplainSmall location, out of a working business. Nice and friendly people, very helpful.
SHEILA SEAYIt was a horrible experience. The U-Haul did not have a ramp the dollie I rented the tires were flat. He would not refund my money.he was rude & very very dissatisfied with this service.will never use y'all again
Patricia BerrySuper friendly and professional staff. They were very helpful!
AUNDREA SCHEIBLEGreat experience and extremely helpful!!
GARRY FERRENSimple. Easy. No fuss. The truck I wanted wasn't available so they rented me the next size up at same price. Couldn't be happier!
Dennis BartFast service at the time I had requested the extra equipment was there and ready a good experience
Adam PageNeeds to have a sign stating don't deposited key in box until signed in on the uhaul .com sight because it needs milage and things from inside the truck.
John DannelsVery friendly knowledgeable and quick I recommend using this spot to obtain your rental
Shasta DugganThe alignment was Terrible on the truck which made the 30 hour trip dangerous along with an auto transport being hauled. They rented out the uhaul with only 1/4 of gas and did not give me any credit toward the bill as a courtesy. Not satisfied
Alireza DolatabadiAll was perfect!
aubry harrisVery nice
Chelsie ReyesThe location was closed when I returned my truck. I was unable to answer all the questions concerning this location.
Joyce Duartenothing
LIZANNE SCOTTAny moving truck should have a ramp. Maybe if the business was open I could have been informed that the 10' trucks don't have a ramp. 100% useless truck for moving without a ramp. I have informed a lot of people about the stupid decision by uhaul to not put a ramp on the 10' truck. Never will we use a uhaul truck again!
Ron HammerschmidtVery helpful when I called for information and directions. I was even greeted as I parked the truck with professional and friendly staff.
Edward ParkerCrappy place, and the drop off is across the main road from there lot. They also like to charge you extra for stuff that people would refuse to pay. As in 150 for locking the keys in the cab because they don't have anything labeled for key drop off. Shitty as uhaul place will NEVER use again
Tyler PachtingerIt’s dangerous crossing the road to access the trucks for people that want to live.
Stacy GanttExcellent!!
Philip BlackCUSTOMER SERVICE COMES FIRST WITH THEM. A PLEASURE TO DO BUSINESS WITH.
KEITH GRAYtrailer was old and run down
Jim MillerThanks again
James EastmanVery friendly service.
Reggie WillisEmployee helpful associates.
Rick McQuistionVery nice people. Helped us real quick.
Lisa LummusWe drove to Pittsburg, the best decision we did renting the trailer.
Juan RecioThe person at the front desk was unfriendly and uncourteous. The person who took in the truck was helpful.
annette liceagaMore friendly budget
Katherine PolsterClarks is always easy to deal with!
Scott WallaceReally great people especially Jessica
Teresa StoneKeep that same willingness to help and friendly atmosphere you project so well. Your courtesy and timely manner of making the rental experience painless is truly awesome.
Carl DavisTruck out of alignment and front tires are thin on the outside of both tires.
CLAYTON LINTNEREverything in regard to the location was great. Only complaint would be that the trailer did not have a jack and therefore was very difficult for me to lift onto my hitch and likely would have been impossible to remove later if someone had not been close by to help. Not sure what liability there is for Clarks Derby or Uhaul if someone were to be injured hooking up or unhooking but should probably be considered a risk. Otherwise very happy.
LISA RICHARDSStaff was friendly and helpful. Got me out and on my way efficiently.
Scott RayExtremely friendly and helpful. Very easy to do business with.
CARL DAVIS