Customer Reviews for Citgo Food Mart
(U-Haul Neighborhood Dealer)

272 reviews

1022 Burkemont Ave   Morganton, NC 28655

(828) 475-7384

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 9 am–1 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/24/2024: Closed

Services at this Location:

Contact Us

(828) 475-7384

1022 Burkemont Ave
Morganton, NC 28655

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 9 am–1 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/24/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Get a working lock box for keys and inspect equipment better.

Randall R. 
Rating:
2.0

Dirty convenient store although the owner was very nice.

VICKIE J. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
4.0

Great job!

Sergio E. 
Rating:
3.0

Customer did not leave a comment.

PATRICK R. 
Rating:
5.0

Customer did not leave a comment.

delatte C. 
Rating:
5.0

Nothing. Owner, Perry was very nice.

Mark D. 
Rating:
3.0

Customer did not leave a comment.

Wendle A. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
3.0

Customer did not leave a comment.

Shirlene L. 
Rating:
3.0

Customer did not leave a comment.

ALLAN F. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Anita B. 
Rating:
1.0

Took me almost an hour to get the online stuff done. The store didn't want to do it for me. I hope I never need to rent anything again if so it won't be uhaul.

Mark P. 
Rating:
1.0

I feel like I was ripped off they said I drove 115 miles and I don't think I did I know I didn't and he said it was $30 a day when I rented it but when I brought it back he said it was 40 from Friday to Tuesday it was $400 I think that's ridiculous

Carol C. 
Rating:
4.0

Customer did not leave a comment.

Danielle M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J. 
Rating:
5.0

Thank you good service

jonathan C. 
Rating:
5.0

He gave me options, answered questions, and was friendly.

Noel F. 
Rating:
3.0

Customer did not leave a comment.

Dawn F. 
Rating:
3.0

It was frustrating to have to remove rental equipment from the truck and bring it inside. I've never had to do that before. It was also frustrating to have to fold the furniture pads or be charged $25. Again, I've never had to do that before on a one way or roundtrip experience. It was a convenient location and easily accessible but they had a lot for you to do like moving the truck also.

Crystal H. 
Rating:
5.0

Customer did not leave a comment.

REBECCA P. 
Rating:
1.0

I returned the truck to Citgo, no qualified person there to check in the van, no receipt available, no way to return boxes, would not give me anything in writing regarding the return. Received receipt next day thru email. Due a credit for mileage...rate was based on 788 miles, only went 688 or so, I think.

Leslie B. 
Rating:
5.0

Avoid U-Haul

James C. 
Rating:
5.0

Customer did not leave a comment.

Troy F. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Thanks!!

sterlina J. 
Rating:
5.0

Customer did not leave a comment.

pamela G. 
Rating:
5.0

Customer did not leave a comment.

Nicholas T. 
Rating:
3.0

It was an older truck, the windshield had a crack when renting that wasn't visible when inspecting. Hidden by the wipers.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

Customer did not leave a comment.

Wade B. 
Rating:
4.0

right off hwy, gas station, sm parking lot but thankfully have lots of experience w/UHauls and could navigate area.

MINDY B. 
Rating:
3.0

Drop off app doesn't work

Cole B. 
Rating:
4.0

Customer did not leave a comment.

MARY S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Make sure it's running properly. The truck has an exhaust leak and it was really loud.

Jennifer M. 
Rating:
4.0

Customer did not leave a comment.

MICHELE N. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

deloris M. 
Rating:
4.0

Customer did not leave a comment.

AGNES C. 
Rating:
4.0

The A/C didn't work, but they were kind enough to give us another unit. Do a complete check on the equipment when it is returned, so as to not run into this problem again.

MARIA B. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Good customer service

ALBIE N. 
Rating:
3.0

Customer did not leave a comment.

Latasha T. 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

Tyler P. 
Rating:
4.0

The truck was given to me with 1/2 tank of gas, its impossible to bring back at 1/2 tank of gas and no credit for 25.00 of extra gas in truck. Sad

DANIEL W. 
Rating:
3.0

Customer did not leave a comment.

DANNY T. 
Rating:
5.0

My experience was pleasant and the clerk was knowledgeable and courteous.

EUGENE F. 
Rating:
5.0

Excellent turn in. Very nice staff!

Daniel C. 
Rating:
3.0

Customer did not leave a comment.

QUADRE P. 
Rating:
3.0

Customer did not leave a comment.

Todd M. 
Rating:
3.0

We have used Haul several times over the past few years. The only complaint I have is that this is the second time I have requested/reserved a 20 ft. truck only to go pick it up and have a 26 ft truck instead. We really did not want such a big truck because of it being more difficult to drive.

JACK W. 
Rating:
4.0

Quick drop off

Carol M. 
Rating:
5.0

Customer did not leave a comment.

JACK B. 
Rating:
5.0

Customer did not leave a comment.

Cathy W. 
Rating:
5.0

Nothing.

STEPHANIE P. 
Rating:
3.0

Customer did not leave a comment.

angelayvette P. 
Rating:
5.0

Excellent customer service and friendly atmosphere.

BILLY M. 
Rating:
5.0

Customer did not leave a comment.

JAY R. 
Rating:
1.0

Bad customer service Very rude,not friendly not coming back to that location 😒 as a customer we got more options and I think we deserved

SILVIA M. 
Rating:
5.0

Quick service. Friendly staff.

JACOB G. 
Rating:
5.0

everything was great, thank you

steven H. 
Rating:
5.0

Truck was ready when I arrived and the transaction was smooth and timely. Keep doing what you're doing. Thanks for a Great experience.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Great service!

dirce H. 
Rating:
4.0

Customer did not leave a comment.

Shelly O. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

DAVID T. 
Rating:
3.0

Needs better signs

Brian D. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Donna P. 
Rating:
5.0

I needed to move some patio furniture from one location to 5 miles down the road to another and the uhaul location is half a mile from where I picked the uhaul up at. There were 2 trucks on the lot, one had a sign in window for $19.99 and the other had no sign. I inquired about the $19.95 truck for a 1 hr rental and was told it was already taken. So I ended up with the bigger truck which cost $39.95, used approx a gallon of gas, went 11 miles total, had truck for less than a hour, and paid $60. The price was horrible. The reps were nice so I guess that made up for it.

jonathan C. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

NA

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Keith J. 
Rating:
3.0

The cashier was very short about all information and just kinda threw the keys at me and said put gas in it before it comes back. The inside also smelled horrible.

Jerica P. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
4.0

Customer did not leave a comment.

fred P. 
Rating:
3.0

Customer did not leave a comment.

Roderick R. 
Rating:
4.0

Customer did not leave a comment.

SHEILA L. 
Rating:
5.0

U-Haul should give some kind of discount for disabled veterans. Even if it's just a Discounted hand truck rental.

Stanley W. 
Rating:
3.0

Customer did not leave a comment.

Janeva F. 
Rating:
4.0

Customer did not leave a comment.

ANDY S. 
Rating:
3.0

Need to be more Informative to the customer about all the changes. As a customer I was not treated very well for the second time. If you would like to discuss in more detail. You can contact me. Thanks

david C. 
Rating:
1.0

Didn't have the 26ft truck I reserved had to get a 10ft so my miles where doubled. Rip off

Cody P. 
Rating:
5.0

It was great. Easily checked in and out. Loved being able to fill the truck and drop off at same location.

Mary Q. 
Rating:
3.0

Customer did not leave a comment.

Margaret E. 
Rating:
5.0

Customer did not leave a comment.

Amber W. 
Rating:
2.0

Too busy of a location, not a good place in my opinion

Corey E. 
Rating:
5.0

Nothing the service was wonderful!!!

Eddie W. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
1.0

1) Have the reserved equipment available at the location confirmed and at the reserved pick up time. 2) Charge the customer only for the equipment reserved and confirmed.

AUSTIN B. 
Rating:
3.0

Customer did not leave a comment.

Sarah S. 
Rating:
4.0

Customer did not leave a comment.

Russell G. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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