Customer Reviews for Chisago Hardware LLC
(U-Haul Neighborhood Dealer)

356 reviews

10680 South Ave NE Ste A   Chisago City, MN 55013

(651) 400-8733

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/24/2024: Closed
  • 3/26/2024: Closed
  • 3/27/2024: Closed
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/14/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(651) 400-8733

10680 South Ave NE Ste A
Chisago City, MN 55013

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/24/2024: Closed
  • 3/26/2024: Closed
  • 3/27/2024: Closed
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/14/2024: Closed

Show All Hours

  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

I left my sunglasses in the truck upon returning it. The next morning the individual in the store was fantastic. I quickly had my glasses.

Felix G. 
Rating:
5.0

Great experience. Trailer was nicely maintained and worked well for our move. Thankful we went with Uhaul 😊

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN D. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
2.0

Make sure there is the right equipment for the customer. Clean and sanitize the truck cab.

Kelly K. 
Rating:
5.0

Excellent customer service at Frankie's

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Treigh S. 
Rating:
5.0

Went above & beyond to arrange for my trailer when I requested an earlier pickup date

JAMES L. 
Rating:
5.0

Friendly staff or the most part.

Joey S. 
Rating:
5.0

Do a complete inspection of the steering on that truck. Gearbox seems sloppy. LF wheel seems to have gear oil slinging from the hub. Nothing major, but if someone unexperienced with larger trucks drives this, they may soil themselves driving on a curve.

Daniel Q. 
Rating:
2.0

Fine service. Went really easily. Guy really didn't say anything at all to be honest.

James C. 
Rating:
1.0

It took over an hour and a half to get the truck due to issues with the key for the truck and reservation being canceled even though we told the person that we were unable to pick up the truck till around 4:00but he put 1:00 pick up time. The truck was filthy. There was coffee spilt in cup holders, sand/dirt in the back of the truck, and dirt built up on the whole dash, seats, and doors. The owner of Chisago Hardware was not very nice with saying it was my problem for why the truck was dirty because they were closed and the person who runs the U-Haul was gone. Very disappointed!

cindy R. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
4.0

I appreciated the communication, e-mails and calls to confirm. It's been awhile since I needed UHaul. It was a good experience, finding the size I needed for when I needed it. Thank you. All staff were helpful.

jan B. 
Rating:
5.0

The rental check in guy was THE BEST!!! Best customer service I've had in many years!

GARY D. 
Rating:
5.0

Very friendly, helpful and attentive personnel.

Jonathan S. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

Great place and they were super nice

DARDAYE J. 
Rating:
5.0

Very friendly and guick service.

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

Michele P. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

You cannot improve on perfect.

don P. 
Rating:
5.0

You did great!

Tamara B. 
Rating:
5.0

Chisago city U-Haul is the only location I use. Nicest and most helpful staff. They always have what I need

James M. 
Rating:
5.0

chisago hardware is great. See my previous comments from yesterday (July 31

Arnold P. 
Rating:
5.0

Great checkout process. Truck worked exactly as expected. Staff was great. All good.

Eric A. 
Rating:
3.0

The store closed at 5 we arrived shortly after 5 on the day of return they did not check it in until the next morning and charged me an extra 20 bucks which I think is a little ridiculous

PATRICE W. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
1.0

They were rude to us, signage was poor and they charged me money after I left and already had paid! Horrible!

Alicia N. 
Rating:
4.0

Customer did not leave a comment.

Gordon C. 
Rating:
5.0

This is the best location I've ever been to. The owner was so helpful.

Benjamin G. 
Rating:
4.0

Thx

Tom H. 
Rating:
2.0

Truck ran poorly, shop was in total chaos with employees yelling at each other over the phone and I had to wait almost an hour as they had misplaced the keys.

anna G. 
Rating:
5.0

Guy at the counter was very helpful and efficient.

STEPHEN W. 
Rating:
3.0

Let the customer know that the tire warning light is a known issue so they do not waste time putting air in all the tires to find out they are fine.

Connie R. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Scott U. 
Rating:
5.0

Customer did not leave a comment.

Valerie D. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
5.0

Customer did not leave a comment.

Lainey B. 
Rating:
5.0

I always dropped my trailer pull behinds, very friendly.

JOHN K. 
Rating:
4.0

Customer did not leave a comment.

jim J. 
Rating:
5.0

Customer did not leave a comment.

Heather K. 
Rating:
4.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Terry A. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

It was easy and fast to reserve truck and equipment online. Staff was friendly

Sharleen J. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Nice people!!!!!!!

Dallas C. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
4.0

Customer did not leave a comment.

holly H. 
Rating:
5.0

I have always had good luck with this location. They have always been nice. Sometime the uhall website is slow, not there fault and sometime just don't go a planned but no fault of this location, its usually on uhall. They help connect the trailer if you have one. There is a uhall closer to my place but I like the service here.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Nothing all good

DANIEL F. 
Rating:
5.0

Customer did not leave a comment.

Phil R. 
Rating:
4.0

So easy!

Stephanie N. 
Rating:
5.0

Very helpful agent.

Gary H. 
Rating:
5.0

I appreciate your help unhooking the trailer from my truck. Customer service was terrific.

Katherine Z. 
Rating:
5.0

Lower pricing for mileage

Anita W. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
3.0

Customer did not leave a comment.

Kirk J. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Everything was perfect

Derrick F. 
Rating:
5.0

Customer did not leave a comment.

Marlene Z. 
Rating:
5.0

Customer did not leave a comment.

Ryan J. 
Rating:
5.0

Keep up the good work

Gary E. 
Rating:
2.0

Spent over 2hours contacting customer service. Had a 40minute wait then once they picked up it sounded like they would put me on mute. Did that 3 times before giving up.

Mason F. 
Rating:
3.0

Customer did not leave a comment.

Jon M. 
Rating:
5.0

Very smooth process

Daniel N. 
Rating:
5.0

Well the only thing I did not like and disagree with is the computer system deciding if someone is red flagged from renting especially when they get flagged for even a five minute late return I think that BS traffic could cause that issue you don't want a renter driving reckless to get back in time do you?

Bela L. 
Rating:
5.0

They were very nice.

Daniel N. 
Rating:
5.0

The only thing I can say is I booked the truck out of the Cambridge store and uHaul changed it to the Chisago City store, which had excellent service. Since I was in Cambridge that morning of the pickup I drove past the Cambridge store and there was a 10' truck there so I had to drive an extra 60 miles (30 miles each way) to Chisago City to pick it up and drop it off. It sounds like this happens all the time, you book it at a certain store and the main uHaul rep changes the store on you. Because of this I had to spend an extra hour or so to pick it up and drop it off then I had to drive another 2.5 hours to get to home.

Jeff S. 
Rating:
5.0

Very nice people to work with.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Great customer service! Will definitely use this location for any future uhaul rentals.

Crystal G. 
Rating:
3.0

When we picked up trailer it had a bald tire that needed to be replaced before our cross country drive

Bruce H. 
Rating:
1.0

tried charging me for the gas that i had already replaced before dropping the truck off and when i spoke to someone about this they never got back to me and i kept getting bils for this !!! gg bait on 8 location... after it took over an hour to even get the truck cuz the owner wsnt there

Savannah S. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

rose D. 
Rating:
5.0

Customer did not leave a comment.

Tammie G. 
Rating:
5.0

U-haul did the classic bait and switch to me. My reservation location was switched from 5 miles from my house to 45 miles from my house. This cost me two hours of driving plus gas money. U-haul should either relocate equipment to meet their reservation commitments or only allow reservations at locations with available equipment. Note that this is a corporate issue: the the people at Chisago Hardware we friendly, helpful, and efficient.

Joseph P. 
Rating:
4.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
3.0

Over charged when returned after three hours use. We were charged $66.00 for fuel and fuel surcharge. We replaced gas and had a receipt to prove. Won't use them again.

Karen H. 
Rating:
4.0

Customer did not leave a comment.

Carson D. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
3.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

Brad B. 
Rating:
4.0

Everything seemed to function effectively. Sometimescphone support was a little shaky, possibly due to computer issues...

will H. 
Rating:
3.0

Difficult to find the rental desk. No sign out front of hardware store. The side street had several parked trailers so walked half a block tp a fenced area but no help there so back tp the store and a bystander directed us to a side door barely marked. All that took at least 15+. Minutes then the employee had trouble with the website and spent a long time trying tp process our return. Finally we had him sign our rental paper as returned and left. Frustrating.

Connie D. 
Rating:
3.0

No air conditioning..was never told there was no air..98 degrees and moving..the online information was never told to me either.

bonnie L. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
4.0

Air conditioner stopped working on our trip home.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
4.0

Customer did not leave a comment.

Karen P. 
No reviews have been submitted for this location.

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