Customer Reviews for Chip's Auto Repair LLC
(U-Haul Neighborhood Dealer)

145 reviews

1675 Lake Rd   Hamlin, NY 14464

(585) 636-0067

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(585) 636-0067

1675 Lake Rd
Hamlin, NY 14464

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Chip's was friendly and helpful. I would deal with them again.

David Burrows 
Rating:
3.0

I did not use the app (at first) to drop off the trailer. The desk agent had trouble reading the equipment ID from my receipt because the print was too small (make the font size larger). They told me that I was "all set" once the trailer was dropped - without a receipt. I was concerned about chain-of-custody -- how does U-haul know that I left the trailer before due-time? After not seeing the status change on my order, I drove back to the location and did the Return process on my phone. I did not want to be late.

STEPHEN MILLER 
Rating:
4.0

Customer did not leave a comment.

Shawn Lasal 
Rating:
5.0

Customer did not leave a comment.

Alexander Quick 
Rating:
5.0

Check in was easy and the lady working there was very friendly!

David Scalia 
Rating:
5.0

Customer did not leave a comment.

Amy Bianchi 
Rating:
3.0

Mobile checkin / checkout was brutal. It took a half hour alone to check in , the app wouldn’t load and customer service didn’t know how to help.

Matthew Venticinque 
Rating:
5.0

Customer did not leave a comment.

Samantha Docteur 
Rating:
5.0

Customer did not leave a comment.

Lori Cruz 
Rating:
5.0

Customer did not leave a comment.

Rocco Bambai 
Rating:
5.0

Customer did not leave a comment.

Shari Rugenstein 
Rating:
5.0

Customer did not leave a comment.

Lewis Passarell 
Rating:
5.0

Customer did not leave a comment.

VIRGINA BROWN 
Rating:
5.0

Customer did not leave a comment.

Michael Anders 
Rating:
5.0

Customer did not leave a comment.

Steve Talevski 
Rating:
5.0

I manage an Apartment Complex one mile down the road, it is perfect for our needs and our tenants moving in or out. The staff is very flexible with our business. Shelley Slater

Shelley Slater 
Rating:
5.0

Customer did not leave a comment.

frank hill 
Rating:
3.0

Customer did not leave a comment.

Daniel Giangrasso 
Rating:
5.0

Customer did not leave a comment.

Alexander Quick 
Rating:
5.0

No improvement needed. Excellent service given!

Rose Mattle 
Rating:
1.0

The truck we had reserved had a blown inner tire. Praise God my son noticed it before we left. Praise God there was 1 truck left for us to take as we were on a tight schedule. It also took another 30 minutes out of our time to do paper work for the different truck.

Eva Wansha 
Rating:
5.0

Customer did not leave a comment.

DAVID EVANS 
Rating:
5.0

Customer did not leave a comment.

Scott Shust 
Rating:
3.0

Customer did not leave a comment.

Maxwell Waldron 
Rating:
5.0

Customer did not leave a comment.

Tom Thayer 
Rating:
5.0

Very friendly and helpful people at Chip’s. I would use this location again.

Craig Schmeer 
Rating:
5.0

Customer did not leave a comment.

Patricia Rodas 
Rating:
5.0

Customer did not leave a comment.

Mark Olds 
Rating:
5.0

Customer did not leave a comment.

michael schmitt 
Rating:
5.0

Customer did not leave a comment.

Gayle Mclevy 
Rating:
5.0

Customer did not leave a comment.

James Way 
Rating:
5.0

Kurt at Chip's Auto was the best and went out of his way to help me out during my rental.

Kristaffer DeHond 
Rating:
4.0

My father in law told him everything what happen and he said he will talk to Corporate and about this whole mess I hope something is done

Brittany Zapata 
Rating:
4.0

I photographed the fuel gauge when picked up and when returned. The charge me for two gallons of gas it was higher then when I got it. Do you want the pictures?

Timothy Slossar 
Rating:
5.0

Found the U-Haul app terrible. The app didn't work correctly when I checked out. It asked me to sign in right after signing in. No matter how many times I successfully signed in, it never showed me the prompt to check out. When I returned the truck with 2 miles on the meter, the app assumed the entry of the odometer reading was erronous because the mileage run was too small and never allowed me to proceed in the app.

Daisuke Kobayashi 
Rating:
5.0

Customer did not leave a comment.

Jill Wirth 
Rating:
5.0

There was an accidental overcharge on the rental which was quickly resolved by your 1-800 operator. I was immediately refunded.

Martin Klotzbach 
Rating:
4.0

Good guys

Richard Keim 
Rating:
5.0

Customer did not leave a comment.

Kelli Bower 
Rating:
5.0

👍

Frank Krieger 
Rating:
5.0

Customer did not leave a comment.

Richard Neal 
Rating:
5.0

Customer did not leave a comment.

JOSEPH PORSELLA 
Rating:
5.0

Keep improving your work because it’s very excellent and you guys have a personal helpful indeed

Joseph Tembo 
Rating:
4.0

Customer did not leave a comment.

Peter Palermo 
Rating:
5.0

Nice place to rent a uhaul from.the uhaul app for renting was a little long to deal with

Eric Vandenberg 
Rating:
5.0

Customer did not leave a comment.

Tammy Delorenzo 
Rating:
5.0

The return wasn’t done and you sent me an email from the recovery department which was terrible experience!

Martin Fetzner 
Rating:
5.0

Customer did not leave a comment.

Chris Paeth 
Rating:
5.0

The service from the team at Chip's was OUTSTANDING!

Kent Michels 
Rating:
5.0

Customer did not leave a comment.

MARY KAY SNYDER 
Rating:
4.0

Customer did not leave a comment.

Bill Oliveri 
Rating:
5.0

Customer did not leave a comment.

Patricia Urquhart 
Rating:
5.0

Great service. Need more equipment in the area and on site to pick up.

Kyle OConnors 
Rating:
3.0

There was difficulty using the UHaul site for pickup with the registration number & our drop off location needed to be changed. This was not a problem in the end.

Walter Eggenberger 
Rating:
5.0

Customer did not leave a comment.

Mark Olds 
Rating:
5.0

Customer did not leave a comment.

Stephanie Parker 
Rating:
2.0

They messed up the 24/7 pickup so I had to wait until they opened the next day

Andrew Smith 
Rating:
5.0

Customer did not leave a comment.

JONATHON EDWARDS 
Rating:
3.0

This location did not have the moving blankets as ordered. Compared to other uhaul rentals i have in the past, there was no safety review prior to my departure. Basically hooked the safety chains up to my vehicle - not following the uhaul instructions - and sent me on my way. I reconnected the safety chains as per instructions and no issues were present during my move.

chris Joseph 
Rating:
5.0

Customer did not leave a comment.

DAVID VINCI 
Rating:
5.0

Customer did not leave a comment.

Stanley Edwards 
Rating:
5.0

Gentlemen were very professional and helpful

Cheryl Renfro 
Rating:
5.0

Rural site satisfactory for local needs. Owner courteous and helpful. Your online checkout for this location is time consuming. Ie your computer logout is tedious and some questions do not apply or make sense

terry wolfe 
Rating:
5.0

Customer did not leave a comment.

Dean Francini 
Rating:
1.0

Trailer went 1400 miles and it poured and everything in trailer got ruined because it leaked bad!!! Inspect better because it was bs

JAMES RINEBOLD 
Rating:
5.0

Very friendly, efficient and helpful.

RALPH CRANE 
Rating:
5.0

Customer did not leave a comment.

RICHARDG GRIMSHAW 
Rating:
5.0

Customer did not leave a comment.

Fay SPENCER 
Rating:
5.0

Customer did not leave a comment.

NATALIE MCARTHUR 
Rating:
5.0

i was very disappointed that i had to drive an hour and a half (each way) to get the trailer when i had reserved at a location near my house. I would have thought there would be some financial consideration given for this extreme inconvenience. It cost me gas and tolls to pick up which i really didn't expect. Not a good situation at all and again very disappointing. I can be reached at 716 308 4033 if needed. Steven Calzi

STEVEN CALZI 
Rating:
5.0

Prompt and efficient .

Joanne Mosley 
Rating:
4.0

Customer did not leave a comment.

Vanessa Airey 
Rating:
5.0

I had to wait nearly 20 minutes for the online verification. This was an inconvenience as it made me late to my next destination. I understand that this wasn't the fault of the pick-up location.

Mark McGee 
Rating:
5.0

Everything went very well, no problems at all.

alan haight 
Rating:
5.0

Very friendly and professional ! Best experience I have had with U Haul !!

john russo 
Rating:
5.0

Customer did not leave a comment.

Amanda Wilmier 
Rating:
5.0

Chips auto was perfect, worry free, and took care of me in a very timely manner.

Jeffrey Rieman 
Rating:
5.0

Customer did not leave a comment.

FRANKA MARRA 
Rating:
4.0

The 1st verification call was received and my change was never done to Hamlin pick up. I didn’t get a email confirmation so good thing I checked and called.

Richard Dorf 
Rating:
5.0

Customer did not leave a comment.

MICHELLE SELLERS 
Rating:
2.0

Customer did not leave a comment.

Modou Sarr 
Rating:
5.0

Customer did not leave a comment.

Greg Roman 
Rating:
4.0

Customer did not leave a comment.

Glenn Combes 
Rating:
5.0

Nothing to improve on. Excellent service!!!

mike Jurhs 
Rating:
5.0

Customer did not leave a comment.

DONOVANPATRICK FLYNN 
Rating:
5.0

Customer did not leave a comment.

Shawn Mcmullen 
Rating:
5.0

Everything was fine. Called to say we might not it back until the next morning and no problem.

Richard Taylor 
Rating:
2.0

No place to pull in with a pickup truck and 12' Uhaul trailer. While waiting to get assistance we were treated poorly because we were in the way, blocking access to an area behind a fence that someone needed to drive through. Parking lot small, not a good place to sit and wait for assistance with a trailer.

KYLEDAVID MULLEN 
Rating:
5.0

Renting was not a good experience for me . . . I was switched from Chip's to a Brockport location, the equipment was switched. I had to call customer service on multiple occasions, over 20 minutes on hold then disconnected by rep before even saying a word. I called the Brockport location directly - they could not help, "they have to call the same number and didn't have time to do it". I called Chip's directly, they were great, reserved the same equipment that I originally requested. I got the truck, but the check engine light came on. I returned to Chip's, they checked it out and sent me on my way. I had some other issues but I got through the rental. Chip's was great - UHaul, not so much.

John Ebel 
Rating:
5.0

Customer did not leave a comment.

JAMES JERMYN 
Rating:
5.0

Customer did not leave a comment.

RONALDALBERT JR HALL 
Rating:
4.0

Was convenient. Store was busy and very little parking, but staff was excellent.

David Beers 
Rating:
5.0

Customer did not leave a comment.

dee roy 
Rating:
5.0

Customer did not leave a comment.

Tonya Colburn 
Rating:
5.0

Customer did not leave a comment.

Ronald Hall 
Rating:
5.0

Customer did not leave a comment.

CRAIG BURROWS 
Rating:
5.0

Sometimes issues with your programs. Fire the college kid get a 15 year old to set up your truck sign out procedures

terry wolfe 
Rating:
5.0

LAKESIDE OF BROCKPORT SHOULD NOT BE USED FOR YOUR RENTALS. BAD SERVICE. CLOSED AND SITE DOWN FOR MAINTENANCE. NEED LIVE CUSTOMER SERVICE.

CJ MURPHY-LEWIS 
Rating:
4.0

Customer did not leave a comment.

Joshua Alonzo 
Rating:
5.0

Your website is terrible. I had issues with the website checkout and check in. I would not recommend anyone doing it that way.

Michael Roberts 
No reviews have been submitted for this location.

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