Chip's was friendly and helpful. I would deal with them again.
David Burrows
Customer Reviews for Chip's Auto Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did not use the app (at first) to drop off the trailer. The desk agent had trouble reading the equipment ID from my receipt because the print was too small (make the font size larger). They told me that I was "all set" once the trailer was dropped - without a receipt. I was concerned about chain-of-custody -- how does U-haul know that I left the trailer before due-time? After not seeing the status change on my order, I drove back to the location and did the Return process on my phone. I did not want to be late.
STEPHEN MILLERCheck in was easy and the lady working there was very friendly!
David ScaliaMobile checkin / checkout was brutal. It took a half hour alone to check in , the app wouldn’t load and customer service didn’t know how to help.
Matthew VenticinqueI manage an Apartment Complex one mile down the road, it is perfect for our needs and our tenants moving in or out. The staff is very flexible with our business. Shelley Slater
Shelley SlaterNo improvement needed. Excellent service given!
Rose MattleThe truck we had reserved had a blown inner tire. Praise God my son noticed it before we left. Praise God there was 1 truck left for us to take as we were on a tight schedule. It also took another 30 minutes out of our time to do paper work for the different truck.
Eva WanshaVery friendly and helpful people at Chip’s. I would use this location again.
Craig SchmeerKurt at Chip's Auto was the best and went out of his way to help me out during my rental.
Kristaffer DeHondMy father in law told him everything what happen and he said he will talk to Corporate and about this whole mess I hope something is done
Brittany ZapataI photographed the fuel gauge when picked up and when returned. The charge me for two gallons of gas it was higher then when I got it. Do you want the pictures?
Timothy SlossarFound the U-Haul app terrible. The app didn't work correctly when I checked out. It asked me to sign in right after signing in. No matter how many times I successfully signed in, it never showed me the prompt to check out. When I returned the truck with 2 miles on the meter, the app assumed the entry of the odometer reading was erronous because the mileage run was too small and never allowed me to proceed in the app.
Daisuke KobayashiThere was an accidental overcharge on the rental which was quickly resolved by your 1-800 operator. I was immediately refunded.
Martin KlotzbachGood guys
Richard Keim👍
Frank KriegerKeep improving your work because it’s very excellent and you guys have a personal helpful indeed
Joseph TemboNice place to rent a uhaul from.the uhaul app for renting was a little long to deal with
Eric VandenbergThe return wasn’t done and you sent me an email from the recovery department which was terrible experience!
Martin FetznerThe service from the team at Chip's was OUTSTANDING!
Kent MichelsGreat service. Need more equipment in the area and on site to pick up.
Kyle OConnorsThere was difficulty using the UHaul site for pickup with the registration number & our drop off location needed to be changed. This was not a problem in the end.
Walter EggenbergerThey messed up the 24/7 pickup so I had to wait until they opened the next day
Andrew SmithThis location did not have the moving blankets as ordered. Compared to other uhaul rentals i have in the past, there was no safety review prior to my departure. Basically hooked the safety chains up to my vehicle - not following the uhaul instructions - and sent me on my way. I reconnected the safety chains as per instructions and no issues were present during my move.
chris JosephGentlemen were very professional and helpful
Cheryl RenfroRural site satisfactory for local needs. Owner courteous and helpful. Your online checkout for this location is time consuming. Ie your computer logout is tedious and some questions do not apply or make sense
terry wolfeTrailer went 1400 miles and it poured and everything in trailer got ruined because it leaked bad!!! Inspect better because it was bs
JAMES RINEBOLDVery friendly, efficient and helpful.
RALPH CRANEi was very disappointed that i had to drive an hour and a half (each way) to get the trailer when i had reserved at a location near my house. I would have thought there would be some financial consideration given for this extreme inconvenience. It cost me gas and tolls to pick up which i really didn't expect. Not a good situation at all and again very disappointing. I can be reached at 716 308 4033 if needed. Steven Calzi
STEVEN CALZIPrompt and efficient .
Joanne MosleyI had to wait nearly 20 minutes for the online verification. This was an inconvenience as it made me late to my next destination. I understand that this wasn't the fault of the pick-up location.
Mark McGeeEverything went very well, no problems at all.
alan haightVery friendly and professional ! Best experience I have had with U Haul !!
john russoChips auto was perfect, worry free, and took care of me in a very timely manner.
Jeffrey RiemanThe 1st verification call was received and my change was never done to Hamlin pick up. I didn’t get a email confirmation so good thing I checked and called.
Richard DorfNothing to improve on. Excellent service!!!
mike JurhsEverything was fine. Called to say we might not it back until the next morning and no problem.
Richard TaylorNo place to pull in with a pickup truck and 12' Uhaul trailer. While waiting to get assistance we were treated poorly because we were in the way, blocking access to an area behind a fence that someone needed to drive through. Parking lot small, not a good place to sit and wait for assistance with a trailer.
KYLEDAVID MULLENRenting was not a good experience for me . . . I was switched from Chip's to a Brockport location, the equipment was switched. I had to call customer service on multiple occasions, over 20 minutes on hold then disconnected by rep before even saying a word. I called the Brockport location directly - they could not help, "they have to call the same number and didn't have time to do it". I called Chip's directly, they were great, reserved the same equipment that I originally requested. I got the truck, but the check engine light came on. I returned to Chip's, they checked it out and sent me on my way. I had some other issues but I got through the rental. Chip's was great - UHaul, not so much.
John EbelWas convenient. Store was busy and very little parking, but staff was excellent.
David BeersSometimes issues with your programs. Fire the college kid get a 15 year old to set up your truck sign out procedures
terry wolfeLAKESIDE OF BROCKPORT SHOULD NOT BE USED FOR YOUR RENTALS. BAD SERVICE. CLOSED AND SITE DOWN FOR MAINTENANCE. NEED LIVE CUSTOMER SERVICE.
CJ MURPHY-LEWISYour website is terrible. I had issues with the website checkout and check in. I would not recommend anyone doing it that way.
Michael Roberts