Customer Reviews for Childrens Village Academy Technology Center
(U-Haul Neighborhood Dealer)

102 reviews

811 E Washington Ave   Kinston, NC 28501

(252) 525-4143

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 12 pm–4 pm

Services at this Location:

Contact Us

(252) 525-4143

811 E Washington Ave
Kinston, NC 28501

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 12 pm–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Linda Williams 
Rating:
5.0

Customer did not leave a comment.

Joann Joyner 
Rating:
5.0

Customer did not leave a comment.

Elton Platt 
Rating:
4.0

Nothing at this time

Leon Ormond 
Rating:
5.0

It was great customer service and the truck was clean and easy to drive

Tanisha Cook 
Rating:
5.0

Great customer service great uhual great experience I’m satisfied 5 stars for me

Gloria Jones 
Rating:
2.0

Scary return location, I was so happy I had my German Shepherd with me… I know it’s not the fault of the UHaul people but whew.. a little scary.

MUHAMAD DARSO 
Rating:
5.0

Customer did not leave a comment.

Reginald Foye 
Rating:
3.0

Customer did not leave a comment.

george dansby 
Rating:
1.0

Customer did not leave a comment.

quaniqua best 
Rating:
5.0

Everything was up to part . The consumer’s service was very professional. I would greatly rent from this location again

Alisha Jones 
Rating:
5.0

Very Friendly

SERVPRO SERVPRO 
Rating:
1.0

Scary location and nobody around to help.

Joy Wood 
Rating:
5.0

U does everything good

Calvin Miller 
Rating:
1.0

Customer did not leave a comment.

Elizabeth Hayden 
Rating:
4.0

The gentleman I spoke to about the mileage error was very helpful and had the situation sorted out before the end of the day.

Kristina Denton 
Rating:
4.0

As stated above, the location was one that I would recommend not to drop off alone.

Robert Smith 
Rating:
5.0

Customer did not leave a comment.

Brianna Wooten 
Rating:
5.0

Customer did not leave a comment.

Mary Hancock 
Rating:
5.0

Customer did not leave a comment.

Donna Ingram 
Rating:
5.0

Customer did not leave a comment.

Virginia Edwards 
Rating:
5.0

Customer did not leave a comment.

Amika Collins 
Rating:
5.0

Customer did not leave a comment.

Brenda Stewart 
Rating:
3.0

Took time for us to get the u haul but we got there

Tiffany Lucas 
Rating:
5.0

Customer did not leave a comment.

Shanora Hardy 
Rating:
5.0

Awesome

Ethel Ragland 
Rating:
5.0

Customer did not leave a comment.

Meyers Bruinton 
Rating:
5.0

Everything was prefect…

Lakesa Graham 
Rating:
5.0

Customer did not leave a comment.

Anthony Pitts 
Rating:
5.0

Customer did not leave a comment.

Alfreda Carmon 
Rating:
5.0

Everything thing was good for me.

Kiesha Brown 
Rating:
5.0

Customer did not leave a comment.

Terry Brickhouse 
Rating:
5.0

Customer did not leave a comment.

ANDRE WOOTEN 
Rating:
3.0

Customer did not leave a comment.

lashay arrington 
Rating:
5.0

Customer did not leave a comment.

Aimee Light 
Rating:
1.0

Our rental broke down in a very dangerous area due to a mechanical issue that could have been prevented itf the van had been carefully inspected and maintained by a professional mechanic NOTE..this is not on the dealer..this is on Uhaull for lack of maintenance

Trina Lally 
Rating:
4.0

Customer did not leave a comment.

Evelyn Brown 
Rating:
1.0

the man was rude! act like he didn’t want to come to the office and give me help bad business man. i don’t judge based off clothes i don’t care that much but at least look me in my eyes and talk to me. i felt like he didn’t care about anything i was saying. i tried to return the truck called him 3 times but no pick up and no show! don’t recommend that location or his services!

Mikel Taylor 
Rating:
3.0

Customer did not leave a comment.

Richard Lawson 
Rating:
3.0

Customer did not leave a comment.

Jean Lisbon 
Rating:
3.0

Maintain your trucks better and give this place a better fleet to work with!

Kim Turner 
Rating:
5.0

Customer did not leave a comment.

Michael Burney 
Rating:
5.0

Customer did not leave a comment.

Randy Rhem 
Rating:
5.0

Customer did not leave a comment.

William Feal 
Rating:
5.0

U-Haul website was not working well but the very nice owner was able to check me in without problems.

Michael Cannon 
Rating:
5.0

Very awesome management. Had no issues and will definitely go back for future services.

Antwaun Mcphail 
Rating:
5.0

The guy that helped us extremely helpful and went the e tra mile for us. We were very pleased.

WILLIAM KEISEL 
Rating:
5.0

Customer did not leave a comment.

Ron Manning 
Rating:
3.0

This whole process was a nightmare. Where we initiated our rental didn’t use their facility for pickup. When we finally went where we were supposed to be, our rental wasn’t available. Our rental was delayed because someone else kept it longer than planned. There were no other rentals available in our area. When we were finally able to get it (THE NEXT MORNING!), it only had 1/8 of a tank of gas. The person before us didn’t fill it up. I WILL NOT BE USING U-HAUL AGAIN.

Hillary Beamon 
Rating:
4.0

Customer did not leave a comment.

Roger Brusehaber 
Rating:
5.0

Customer did not leave a comment.

Zia Hines 
Rating:
1.0

Trying to understand why I got charger for equipment substitution?

Marquell Best 
Rating:
2.0

The gentleman receiving our truck and dollies and blankets did not keep his word and charged us for something we brought right back when he said he would. This makes this establishment not good for U-Haul’s name!We return the trucks he said he would reverse the charges but he did not! Actually he added more to the bill, and I don’t know what those charges are for?

Sean Doyle 
Rating:
3.0

The Gentlemen was gracious!

Robin Stewart 
Rating:
5.0

Customer did not leave a comment.

Laquandra Shackleford 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BRIDGEFORTH 
Rating:
3.0

Customer did not leave a comment.

Walter Sears 
Rating:
3.0

Customer did not leave a comment.

Denniss Durden 
Rating:
5.0

Customer did not leave a comment.

David Keck 
Rating:
5.0

This location was open on Sunday where others were not. The way I was treated I don't see any thing that needs changing. I had great customer service.

Lora Johnson 
Rating:
1.0

Customer did not leave a comment.

Linda Jones 
Rating:
1.0

Reserved an equipment dolly and paid for it yet did not receive it.

Christen Gafford 
Rating:
2.0

I had a 8:30am pick up. When I got to the location they didn't even open until 9am. Had to wait 40 minutes. Called Raleigh office. Cat helped me. I wasn't a happy customer and she handled it well. The vehicle was clean but in disrepair. The driver side door was hard to close. The ignition was very finicky so I had difficulty starting the truck up at times. The low tire pressure light was on. Had to stop and get air for the tires. The light never went off and there was a tire warning message on the panel. I was just happy to get back to the dealer without incident.

Beverly Jenkins 
Rating:
4.0

Customer did not leave a comment.

Takya Banks 
Rating:
2.0

SMH.

BARBARA WHITFIELD 
Rating:
3.0

Customer did not leave a comment.

Troy Emanuel 
Rating:
4.0

Our first pick-up location, 1500 W New Bern Rd --did not show up that Saturday for pick up. They did not answer calls or have not even called me back to apologize. I called this location-Childrens Village and they helped me change the reservation. He was great!

CONNIE SMITH 
Rating:
5.0

Customer did not leave a comment.

Antwaun Mcphail 
Rating:
5.0

Customer did not leave a comment.

CHRISTAL SPRUILL 
Rating:
5.0

Customer did not leave a comment.

Tyrell Vaughn 
Rating:
4.0

Customer did not leave a comment.

Molly Ortiz 
Rating:
5.0

Good job

Hillery Stewart 
Rating:
1.0

I was brought up to a second floor office/beauty salon/music studio. All looked like it had not been cleaned in a very long time. Dust everywhere with piles of various papers and such strewed around. The 20' truck I picked up was not cleaned and the windows were filthy. Not a great start to my move. I was lightly shown how to put my car on the tow, and was instructed to watch YouTube videos if I had any questions.

christopher thames 
Rating:
2.0

Kind of sketchy area of town, his office is inside his house, so I just felt uncomformyable. When Uhaul switched my pick up location, they picked a location that had the trailer but not my appliance dolly, so then I had to go elsewhere for the dolly. A Uhaul lady over the phone scheduled my pick up of the dolly for me. The guy running that second location wasn't there, so I left and came back later and he seemed to not know what was happening. When I was paying and scheduling the drop off of the dolly, it looked like it was processed. When I actually dropped it off, the system showed the dolly never left the location.

Nicole Lynch 
Rating:
4.0

Parking directions needs to be more clear. Online directions says to park in Children’s Village Academy parking lot, when the actual Uhaul return is across the street.

Timeka Lawson 
Rating:
5.0

I was treated most professionally.

Nathaniel Jarman 
Rating:
5.0

Enjoy and will send other when need it.. Thanks

Brenda Pearson 
Rating:
4.0

Customer did not leave a comment.

Steve Jones 
Rating:
1.0

Customer did not leave a comment.

Colleen Hays 
Rating:
3.0

The lock was extremely hard to get back on the truck. We had to request help and the person was not present so we had to call. This was difficult. The online use is a little difficult as well. You have to upload photos ten times before it will accept it.

Crystal Ward 
Rating:
1.0

Customer did not leave a comment.

Colleen Hays 
Rating:
5.0

The mailbox instructions were out of date

Sarah Arney 
Rating:
4.0

Customer did not leave a comment.

Nina Thomas 
Rating:
5.0

Customer did not leave a comment.

Jessica Jones 
Rating:
1.0

Customer did not leave a comment.

Jessica Villabona 
Rating:
5.0

Customer did not leave a comment.

tiawanna perry 
Rating:
3.0

Customer did not leave a comment.

Leanord Barnes 
Rating:
5.0

The young man that I dealt with at Washington Street location was awesome

olivia bracey 
Rating:
5.0

Keep the good rates...

Temonica Ingram 
Rating:
5.0

Customer did not leave a comment.

Larry Grahm 
Rating:
5.0

Customer did not leave a comment.

deborah shaw 
Rating:
4.0

Customer did not leave a comment.

David Gervasi 
Rating:
5.0

They were very nice at the Children's Academy

mark jones 
Rating:
5.0

Best UHaul service I had in a while. Scheduled an appointment online for another city and later found out they didn’t have a truck available.Called this great establishment and they took care of me ASAP. I will recommend this service to anyone looking for moving help. Thanks for your great hospitality!

lisa rose 
Rating:
5.0

Customer did not leave a comment.

Cassandra ODell 
Rating:
5.0

able to turn in equipment on Sunday was a plus.ample equipment a the last minute. take a bow. great service.

Wade Ellis 
Rating:
5.0

Customer did not leave a comment.

Brandy Snyder 
Rating:
1.0

Not charge 30 for gas when u put gas back like it was.

Lakeshia Greene 
Rating:
5.0

Neighborhood was kind of sketchy, but the young guy that helped us couldn’t have been nicer and more helpful. He checked everything over and gave us some good local suggestions for lunch. The whole U-haul process was actually enjoyable, because the people at both ends made it so.

matthew barker 
Rating:
4.0

Customer did not leave a comment.

Louie Johnson 
No reviews have been submitted for this location.

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