Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have rented many U-Hauls and I have to say Chicory Road Brothers Storage LLC was by far the best experience of all locations! Debbie was extremely friendly and went above and behind to ensure a smooth check-in and return. I hands down will always rent U-Hauls from this location from now on. I am so pleased with this company that I even rented a storage unit from them. Their service has been nothing but TOP NOTCH! Extremely satisfied. Thank you Debbie & Chicory Road Brothers Storage!
Melissa Jahnke
Rating:
5.0
One truck needed the lifting door to be lubricated.
Sometimes the equipment stored the trucks - dolly and drop cloths get in the way.
Apparently some customers want to use them, or have to move them out of their.way.
I was moving a big shelving unit and barely cleared the dolly when putting it in the truck.
I did not anticipate this obstruction, but fortunately, there was no me to move it.
STUART MILNE
Rating:
3.0
Quick transaction.
Osvaldo Stahl
Rating:
3.0
Little help from front desk.
Michelle Beegle
Rating:
5.0
I can not add anything more.
ken west
|
Overall Experience
Rating:
5.0
Debbie the staff person on duty was very helpful and very professional on the operation their facility. Very clean and I had NO Issues with anything with Chicory Road Storage I have already have recommend this facility to several people. AWESOME EXPERINCE. Thank you !!!!!
KENNETH BLEICHWEHL
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Overall Experience
Rating:
5.0
Debbie was awesome. She was so accommodating and professional
Tracey Riley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Mahoney
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Overall Experience
Rating:
5.0
Thank you for taking care of my truck rental needs. I had to transfer my rental to this location at the last moment, and it was done quickly and smoothly. The equipment was clean and operated without problems. 🙂
John Heidenreich
Rating:
5.0
Customer did not leave a comment.
Marcia Highman
Rating:
5.0
It was a pleasure having a storage unit the staff the Winter times and everything was taken care very well
Gabriel Simpson
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Overall Experience
Rating:
2.0
Customer did not leave a comment.
Joel Hassler
Rating:
5.0
Customer did not leave a comment.
Lisa Lopez
Rating:
5.0
Customer did not leave a comment.
Griselda Feliciano
Rating:
1.0
I was charged for equipment I didn’t receive. I noted it and no one has tried to contact me or correct this
Jordan Stepro
Rating:
3.0
I originally rented this truck from the Kenosha U-haul and two days prior I was called and told I had to get the truck from this place, that they didn't have a truck the size I requested there. I still had to drive to this store to pick up some moving supplies I purchased during my on-line reservation and then drive to Racine for the truck. They had at least thirty trucks at the Kenosha store and when I asked the manager who waited on me for my supplies he stated they are all rented. Very unprofessional and rude. The Racine store where my truck was the lady was very nice but then I had to wait for my truck even though I had checked in on-line prior. Terrible U-Haul!
Roger Raducha
Rating:
5.0
The dolly & blanket package secured in the truck was an obstacle to loading & removing a six foot high & six foot deep shelving unit that I made. It made removing a piece of furniture loaded after the shelving more difficult to manuver too. If I had my choice I would not have those two items in the truck for this particular move. I also wanted to be able to adjust the mirrors but was not able to - they seem to be fixed. I was happy to be able to accomplish this move of donating the shelfing to habitat for humidity as well as moving queen size mattresses and a piece of furniture with the truck.
The owner of the facility is always supportive of my needs in terms of renting a truck or a storage space. The truck itself ran well was clean and mechanically sound. Thank you, Stuart Milne
STUART MILNE
Rating:
5.0
The management at this facility have always been helpful and supportive. I am currently able to share a storage space that a friend is paying for at this same facility.
This facility is well-maintained and I am grateful to have a friendly relationship with the management.
STUART MILNE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Eric Rench
Rating:
4.0
Seat belt for a driver side may or may not work properly. We had issues with it latching and we had to Drive to plus hours to our drop off location for our stuff.
Adam Sienkiewicz
Rating:
2.0
My experience was horrible my truck had no dolly like I requested. They switched my reservation to 3 different locations. The bitch took my dolly request off my reservation after switching it i had to go all the way to kenosha 2 different uhaul places just to get a dolly. The first place that she told me to go to was closed so i had to go to a different one 15 minutes further. Never will i deal with them again.
KOBREA SCOTT
Rating:
5.0
I have had a unit here for about 5 years or so. Recently I transferred to a larger unit. They were very cooperative and easy to work with. I like dealing with them.
JOHN SWARTZ
|
Overall Experience
Rating:
5.0
Extremely friendly and very easy to work with.
GINA SINNER
Rating:
5.0
Customer did not leave a comment.
Michelle Phaneuf
Rating:
5.0
Terrific facility with a really terrific team.
THOMAS KENNY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAMARA PATTON
Rating:
4.0
Customer did not leave a comment.
Christa Hegland
Rating:
5.0
Nothing…we have rented a lot of UHauls over the last 5 years and these guys are by far the best!!
JEFFERY VOGT
Rating:
5.0
I have move from Boston to Illinois after living there for thirty years. Then I found an affordable place in Racine, WI while staying with my best friend from high school on a temporary basis.
I used many storage units in the process as well as Pods. Debbie made renting at Chicory Rd storage not only affordable but also like being at a home away from home. She was always friendly along with her other family members and worked to he flexible when I needed to rent trucks. This was my happiest storage unit experience of all. I am grateful for this nice experience. A long time friend is still renting at Chicory Rd. Storage still so I have more work to do in that unit still. It is always a pleasure being there. Thanks
Stuart Milne
|
Overall Experience
Rating:
4.0
Woman at drop off location was helpful and timely in checking me out of the uhaul.
Madeline Gibbs
Rating:
5.0
Customer did not leave a comment.
Ralph Born
Rating:
5.0
Customer did not leave a comment.
STUART MILNE
Rating:
5.0
Customer did not leave a comment.
Christine Ruppel
Rating:
5.0
Customer did not leave a comment.
DESMOND MAJOR
Rating:
5.0
Very well run business. Friendly staff and helpful.
Charles Heide
|
Overall Experience
Rating:
5.0
Facility was very nice and staff very nice and helpful, I just wish that when you leave the unit mid month that there was a way to get refunded for the over 2 weeks of monthly payment that I will not be using the unit. All in all the facility was top notch.
Roger Pilcher
|
Overall Experience
Rating:
5.0
I Enjoyed meeting You and your Family during my stay at Chicory Storage.Everone was so Friendly. You're Dad Bill should be so Proud . I will Gladly Recommend Your place of Business Bonnie. Thank You For Being So kind.
Bonnie Williams
|
Overall Experience
Rating:
5.0
From beginning to end, the staff in the truck were wonderful. Would use this again. Thank you very much
Donovan Fannin
Rating:
5.0
Customer did not leave a comment.
MICHELE KENNEDY
Rating:
5.0
Customer did not leave a comment.
PHILIP MEINZEN
Rating:
5.0
Customer did not leave a comment.
Michael Hawkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KELLY HARRISON
Rating:
5.0
Great place for long term storage. Was confident in the level of security for my belongings. Would definitely recommend.
Kim Mathieus
|
Overall Experience
Rating:
5.0
MAKE PHONE USAGE A LITTLE EASIER
STEVEN LEMENS
Rating:
3.0
The lady at the front desk was less than hospitable, even went as far as saying she wasn’t going to let us rent a truck before my DL did not match the state in which I was renting. I rent from UHAUL often first time hearing this
LATOYA ABRAMS
Rating:
5.0
The friendly staff put me at ease with this first experience using a storage area. Everything was wonderful well except that one spider episode🥴😲
My hubby said it was teeny tiny but I think it was gigantic thanks to some other brave people around they took care of it. I hope I never have need for a storage unit again but if I do I will for sure be coming back here.
Darlene Larsen
|
Overall Experience
Rating:
1.0
equipment rented was not in the vehicle
Thomas Mark
Rating:
5.0
The staff was super friendly and helpful.
JOHN LESLIE HEIDENREICH
Rating:
2.0
Having to call someone immediately to verify is not a good option for the choices given. People are not able to answer immediately. When a wrong number is entered, you cannot use the persons name any longer. Not everyone has a passport; not everyone renting is actually moving to new place so the lease option should not be an option for verification. They do not go through all this to even rent a car at the airport or anywhere.
There was no indication that there would be a service fee of $21.00 for after hours. Had that been the case, I would have waiting until 9:00 a.m. when opened. You advertised the mobile contactless option so that is why I went with that. But would not have for $21.00. And by the time all the ridiculous hassle of the verification, it was already almost 9:00 a.m. An hour wasted for the phone calls. If the rental RATE was $19.99 why is there also an additional rental CHARGE $19.99. This does not make sense whatsoever and you are ripping people off with these undisclosed charges.
Alysia Ruiz
Rating:
5.0
There equipment has always been clean and aell maintained. I have rented from this location many times and I really appreciate the person who works with me. She is very professional, efficient & understanding and always very cordial and I have had lots of fun conversations with her (Debbie).
A headlight was out this time yet this is really the first time every thing was not in good order. I am very happy with this facility and Debbie has been very helpful with accommodating my truck rental and storage needs.
Stuart Milne
Rating:
5.0
I originally reserved a truck at an alternate location. When I went to pick it up, they did not have the truck due to the previous customer not returning it. When I tried to find another truck, I contacted another location and she gave did not have a truck available but did inform me that since the reservation was guaranteed, Uhaul had to find me something. I contacted Uhaul and spoke to Tiffany and she was amazing. Not only did she find me a truck, she found me a bigger one and gave it to me for the price of the smaller one for the inconvenience. Kudos to Tiffany at the Uhaul location in Milwaukee.
Nakia Johnson
Rating:
4.0
Dont double book the trucks. Have your employees be more customer friendly. Example being answering personal text messages while I stood there and waited to check out.
Josh Willis
Rating:
5.0
Nothing, Debbie is wonderful and does so much for her customers. She is a 1st class representative.
Dorrine Cox
Rating:
5.0
Customer did not leave a comment.
Sean MacDougall
Rating:
5.0
Customer did not leave a comment.
BRIAN BRUCE
Rating:
5.0
Customer did not leave a comment.
Rodney Rodriguez
Rating:
5.0
Do not put the dolly on the usual side fod boarding when parked on the right side of the street. It is definitely in the way there. Your threatening tone in when the vehicle is due back by text message is the most unpleasant part of the rental experience. It has been a false due back time at least two times now. Your “convenience fee” is offensive when the truck rent is $30 and your fre is $20. If I did not appreciate your agent name Debbie so much I would stop working with you are altogether after those text messages.
Stuart Milne
Rating:
5.0
I wish the bag & dolly were not in my way of getting in the back of the truck from the side free of traffic. I had an arrangement in place to bring the truck back on Monday. I did not rent the 15 foot truck to bring it back in three hours as your text message demanded. It took about 16 hours of work on my part and two men helped me one for 40 min and the other for an hour. It took me 3 hours to unload by myself and shift furniture to another unit in the same building just 40 feet away. A friend decided to help me with storing his daughter’s things by buying a 10 x 10!
Debbie has been a tremendous help and I am very happy to work with her. She knows all the aspects of using storage and keeps the place very clean. She is gracious and upbeat in spite of the challenging times.
Stuart Milne
Rating:
5.0
The extra equipment fastened to the truck was often in my way. I would prefer not having it the truck but that is a corporate choice I believe. It is an aggressive stance choice in my perspective rather than a convience.
Stuart Milne
Rating:
3.0
Customer did not leave a comment.
Samala Orsby
Rating:
5.0
Customer did not leave a comment.
Shuling Zhao
Rating:
5.0
Customer did not leave a comment.
Rhonda Lewis
Rating:
5.0
Very happy
brad omalley
Rating:
4.0
Your app is a horrible experience. Info is not saved as you go along and it frequently freezes causing you to repeat all information previously entered. When I could not complete the return using the app I was charged an additional 25 to have someone at the location finish it. I will not be using uhaul again
JO ELLEN GONZO
Rating:
1.0
They tried to bill for 77 miles when it was 30 by theodometer, only using the online quote from the previous renter of the vehicle. I reserved an appliance dolly online (and spoke to a woman by phone before noon on Friday 10/11/19 to confirm) since I was moving heavy filing cabinets and an old upright freezer) yet they did not have one by 10:00 Monday 10/14/19 when we picked up the truck. We were charged for, but never given the option for Saemove insurance. The total ~ 3.5 hour use cost nearly $20.00 more than it should have. Customer service (interpersonal interaction/ communication & items noted above) was terrible. We will NOT use that agency again!!!
keith hatch
Rating:
5.0
Check in by app was very tedious. Took 20 mins at location to go through and get app approved.
Jo Ellen GONZO
Rating:
4.0
Customer did not leave a comment.
Karen Eschmann
Rating:
5.0
We shouldn’t have to give you 5 contact numbers. That makes no sense. Also, we had completed the early sign up and they still did not have any of our information on file.
Danny Luchinski
Rating:
5.0
Customer did not leave a comment.
Courtney Sperer
Rating:
5.0
Great customer service!
Eric Dogans
Rating:
5.0
Customer did not leave a comment.
Jim Hass
Rating:
5.0
Definitely recommend Chicory Road Storage for anyone who is in need of storage space
MARGARET F HANKETT
|
Overall Experience
Rating:
2.0
after i was done moving, i went to the gas station to put back the gas i used, the tank said that there was 1/2 full, i used the chart that came with the paper work and it said that i needed to put 4 gallons in, i put 4.1 gallons in (costed $ 8.68)and took the truck back and park it. when i got the updated bill it said that the truck gas tank was on 1/2 and they charged me $16.00 for 4 more gallons of gas, i called and ask how that could be and they would not help me at all and insisted that it says that it was on 1/2 and had a o-well attitude, the truck was old and i was wondering if the gas gauge was faulty or someone was siphoning the gas out(the gas cap does not lock). the woman told me that she will re-check the gas gauge and call me back, she never did. never take the truck back when the place is closed or take pictures with dates and time. somethings not right. so moving 31 miles costed me 24.68 in gas.(they charge $4.00 a gal vs $2.17 a gal, why would i pay $4.00 a gal, when i got it at $2.17??????? please check your truck gas gauge, i think it's broken and does not give the right gas usage and or how much is really left in the tank. the truck is old and worn out.
Kevin Plocinski
Rating:
1.0
So He told us she was the one owener keep it over night , they'd be closed. Woke up with police threats. Very unprofessional. Very conniving how they did it with the setup in my bill over $300 get out of here rip off
Alexander Rott
Rating:
3.0
I had originally selected a different location for pickup at 10:30am on Lathrop in Racine. When I went to the location they told me the reservation was changed to a new location.. which was in Milwaukee next to the place where I was moving to. They lady at the original location told me at 10:28am on the day of my pickup they tried to reach out to reschedule.. 2 minutes before pickup. They had transferred the reservation 20+ miles way and an hour later. I had to call uhaul customer service and they found this Chicory location had the truck we needed.
Teleia Kelly
Rating:
5.0
Customer did not leave a comment.
Edith Thornton
Rating:
5.0
The employees were imformative and friendly. They even called to remind me of pick up ! Which was great. You know how you lose track of time when moving.
Dawn Rose
Rating:
5.0
Customer did not leave a comment.
Deanna Hrnciar
Rating:
5.0
Customer did not leave a comment.
murl monroe
Rating:
2.0
I had a reservation for 8am. I was using the mobile app to pick up my truck. Everything went smoothly up until I had to get my key. The instructions told me to enter a code at the lock box on the building. I entered the code and the box opened but there was no key. The shop didn't open for an hour, so I didn't have anyone to help me out. So I had to waste an hour of my reserved time for someone to show up. The person that works there explained that she didn't want to leave the key in the lock box because she was worried that someone would rent the truck late at night and I wouldn't have a truck for my reservation. It's my understanding that the app won't let you rent the truck after it's reserved, so this should have been a non-issue, but she clearly didn't understand that, nor did she understand that she inconvenienced me an hour for her unnecessary concern. But on top of that, instead of giving me the key to the truck right away, she felt she needed to look up my reservation and make me sign paperwork, which ate up an additional 20 minutes. I was doing everything with the app, and did not require any interaction with any employees, I did not need to sign any extra paperwork. While waiting this unnecessary extra time, I noticed a U-HAUL guarantee sign that said "Right equipment, right location, right on time or you get $50." Well, I only got 2 of those 3 promises and do expect you to make good on the $50.
Matthew Vollmer
Rating:
5.0
Customer did not leave a comment.
Paul Hinkle
Rating:
5.0
Customer did not leave a comment.
Beth Sleeth
Rating:
5.0
Customer did not leave a comment.
Murl Monroe Jr
Rating:
4.0
Customer did not leave a comment.
Davetta Campbell
Rating:
5.0
Customer did not leave a comment.
Paul Jenner
Rating:
1.0
They over charged me when i went to pick up truck the truck died twice the evening i picked it up had to have it jumped then charged me gas fee when i put 10 in gas right before dropping off the truck
dawn johnson
Rating:
5.0
Customer did not leave a comment.
James Ruppel
Rating:
3.0
Customer did not leave a comment.
mike carpenter
Rating:
4.0
Customer did not leave a comment.
Debra Peglow
Rating:
5.0
be open on sundays
Michael Trabert
Rating:
3.0
Customer did not leave a comment.
Stevie Harvey
Rating:
3.0
Figure out how your card reader works. Clean broken glass out of truck before giving it out
Sarah Geary
Rating:
5.0
Customer did not leave a comment.
TROY MCREYNOLDS
Rating:
4.0
Customer did not leave a comment.
JOAN LARSON
Rating:
5.0
nice clean location, very friendly attendant. and they had a printer for my paperwork. thank you
BARB COOK
Rating:
3.0
Okay truck was 19.99 insurance was 14.99 i put $100 cash deposit. For 1 day got $22 dollars back put more gas than wad in there when i got it ???? They said i used 38 mile so what a $1.00 a mile huh.
Wanda Ellis
Rating:
5.0
Customer did not leave a comment.
Pam Leveile
Rating:
5.0
Debbie was very helpful in assisting me with my uhaul rental..if I every need a uhaul again..this is where I'm coming to get a truck...thank you very much Debbie!
Brian Bruce
Rating:
5.0
Customer did not leave a comment.
Dorine Cox
Rating:
5.0
Customer did not leave a comment.
TOM YOUNG
Rating:
5.0
Debbie was very helpful. Great experience.
mike knitter
Rating:
4.0
Customer did not leave a comment.
ROBERT BEDNAR
Rating:
4.0
Debbie was just great to us!. The only thing I'd say is that the back of the truck was not swept out when we picked it up.
Nothing else to say. Thanks.
Robin Rusboldt
Rating:
5.0
Customer did not leave a comment.
darcel wynn
Rating:
5.0
Customer did not leave a comment.
John Hagger
Rating:
4.0
Customer did not leave a comment.
Rachel Anderson
Rating:
5.0
Was very pleased the Uhaul called me to confirm I received my truck later that evening. I was also pleased that changing the drop off location was hassle-free over the phone.
I was not happy that I couldn't initially choose this location online or that I had to select a drop-off location farther from my home because the online form stated it was cheaper if I booked it that way.
Andrew Bessa
Rating:
4.0
Customer did not leave a comment.
Chris Carpentier
Rating:
5.0
Debbie did a wonderful job! She is a credit to the
U-Haul Family!
Thank-You
Glen E Vobeda
GLEN VOBEDA
Rating:
5.0
10/12/15
Dear U-Haul.
Re: Contract 97464904; Sat, 10/10/15
Please note I drove 137 miles not original estimate of 160 miles. My total cost should be $180.58 plus $18.09 tax for a grand total 0n my Visa card of $198.67. Please adjust charge accordingly.
The U-Haul lady in charge was efficient & helpful.
Thank you,
David Rolston
David Rolston
Rating:
5.0
We have several storage units at this location. It is very convenient to have your trucks on hand.
Paul Cera
Rating:
5.0
Customer did not leave a comment.
SAUNDRA DEROSIER
Rating:
5.0
have other rental options. like a set price per day with unlimited miles.
MICHAEL TRABERT
Rating:
4.0
Customer did not leave a comment.
Hunberto Guerra
Rating:
5.0
This is then second time I have rented one way trucks and have been very satisfied both times. I do not know what yocan do to improve
JOSEPH A BULLOCK
Rating:
5.0
Customer did not leave a comment.
Joe Steiff
Rating:
5.0
Very friendly people to work with!
Privacy Request
|
First Impressions
Rating:
5.0
Returning customer to CHICORY ROAD STORAGE. Very friendly, clean units and secure facility. I would highly recommend Chickory Road Storage for all your storage needs.
Privacy Request
|
First Impressions
Rating:
5.0
I feel like my stuff will be safe in this secure storage facility. The unit was very clean and the location is perfect. The lady that runs things is so helpful!