Customer Reviews for Chevron Gas Station
(U-Haul Neighborhood Dealer)

438 reviews

1920 Parental Home Rd   Jacksonville, FL 32216

(904) 398-6776

Office Hours

  • Mon-Fri: 6:30 am–9 pm
  • Sat: 7:30 am–9 pm
  • Sun: 9 am–8 pm

Services at this Location:

Contact Us

(904) 398-6776

1920 Parental Home Rd
Jacksonville, FL 32216

Services at this Location:

Office Hours

  • Mon-Fri: 6:30 am–9 pm
  • Sat: 7:30 am–9 pm
  • Sun: 9 am–8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I did reservation weeks ahead went to pick up they refuse get rental because flat tires send me other locations where was close then did 3rd stop other location after 2 hrs later

Joanna Cardenas 
Rating:
1.0

Never again

MARK KENNEDY 
Rating:
5.0

Everything was good.

abler pinero 
Rating:
1.0

Customer did not leave a comment.

Omeria Jackson 
Rating:
5.0

Excellent customer service and excellent Overall experience. Thank you

Karim eskandari 
Rating:
5.0

Serving customer is excellent! The van is clean. They are very patient with me to resolve my needs.

lalrem sathing 
Rating:
1.0

Horrible experience

kantjnal Kivheri 
Rating:
5.0

Too many hidden fees, I ended up paying 120$ for 60 miles even though I returned it within 4 hours

SALEM ALMUTAIRI 
Rating:
2.0

Customer did not leave a comment.

Jamie Brown 
Rating:
5.0

Customer did not leave a comment.

Shna Sampilo 
Rating:
5.0

Customer did not leave a comment.

oksana tomashevska 
Rating:
1.0

It was disappointing and disgusting and the power steering is going out that truck it almost made me wreck I couldn't believe it was still on the road but I needed it it's a safety hazard also tank was on e none at all they said it's gonna stay Like that cause yall don't come and fill it very bad experience

Tiffany Britt 
Rating:
1.0

We were handed a run-down truck that broke down within less than 5 MI we had to call road side assistance, the guy came out took him a while to fix it it,we were stuck for hours. We had rented movers for the day that we couldn't utilize and still had to pay them. When we were trying to pick up the truck in the morning the U-Haul system was down. The lady was scrambling around trying to get our reservation pulled up, had to call U-Haul we were all on the phone for a while all of a sudden the booking was changed to my husband's name and phone number even if I had booked it with my driver's license on file. Terrible experience, nothing good about it. Customer service was completely useless and rude.

Ralph Meserth 
Rating:
3.0

It's not easy to return, no people in front of me and employees took forever to return!! Poor customer service!!

Sai Thet 
Rating:
3.0

I use a U-Haul Van on average two to three times a month but lately every time I order one online get my confirmation at a store near me a few days later I get a call that I have to pick it up someplace else. This place I came back going to replenish the gas only to find out the gas tanks were down, so either I can use more miles to get the gas filled up or get charged $25. Not too happy with the situation.

Connie Estey 
Rating:
5.0

My experience last night with the services provided were beyond excellent. My particular thanks to Dakota. He was very helpful and supportive during a difficult time for me. Thank you sir.

patrick mclaughlin 
Rating:
5.0

Customer did not leave a comment.

KENYETTE SMITH 
Rating:
5.0

Put the equipment in truck. I did not get my box ramp which I paid $12 for

Rosemarie Wall 
Rating:
4.0

A very good costumer service

Duraid Ali 
Rating:
5.0

This location was great due to the outstanding customer service from the young man there who assisted me, Shamelle. I don’t know if I’ve spelled his name right, but he is an exceptional representative. Kind, knowledgeable, professional, warm and he went above and beyond to help me. Renting from this location was like you had family who was lending you their truck. Give this young man a raise, there is no way he’s paid enough for his long hours and outstanding service. Shamelle puts the folks online to shame. Lindsey who fielded my question in the uhaul’s online chat was an amazingly awful. She made no effort whatsoever to understand what I said, to understand my request and not only did she not help me, she wasted my time, and charged me so I could add another driver and then did not accomplish that. If I based my impression of uhaul on Lindsey, not only would I never rent from you again, I would make sure nobody close to me ever did either. Shamelle, at the location we rented from is exact opposite. He was so personable and professional, he made me want to find a reason to rent from this location again.

Roxanne Diaz 
Rating:
5.0

I had issues with truck but I also rented dolly and never received it

Dawn Lowe 
Rating:
5.0

Customer did not leave a comment.

Gary Smith 
Rating:
5.0

Customer did not leave a comment.

Christopher R 
Rating:
5.0

Customer did not leave a comment.

Ronda Creech 
Rating:
5.0

Customer did not leave a comment.

sonya johnson 
Rating:
5.0

Needs blankets or something to cover the breakables.

nacy mcgowan 
Rating:
5.0

Employee was a very nice person making my experience much easier and faster.

Guilherme Clemente 
Rating:
3.0

Representative was very helpful and made process seamless

Erin Phillips 
Rating:
5.0

The gentleman was very helpful and was very nice.

Juan Cabrera 
Rating:
3.0

The lady was super sweet, but I got billed for insurance I didn't select. Wasn't on my original order and since everything is pretty much paperless, it didn't show up until I got my final receipt (while I was at home). Seems a bit like a bait and switch. Rental was easy and location is ok.

Shawn LeNoble 
Rating:
4.0

Keep providing this service. Thank you.

Hillary Gildea 
Rating:
4.0

Very professional and understanding about the issues we had with getting it in to park and removing the keys from the ignition

William Farthing 
Rating:
2.0

Customer did not leave a comment.

Daniel Hicks 
Rating:
1.0

No it wasn’t clean when I got the truck and y’all robbed me,charging me double, this is not the first time y’all did this. Last time y’all said I didn’t return the truck clean, lies!, then I called to complain and y’all had no proof saying I didn’t return the truck clean and took money from me and never gave me my money back, then this time I rent y’all charged me $30 late fee!?!?!? How was me renting a truck for only 2 hours cleaning and putting gas back over $100 to rent. You people like to steal from innocent folks! This is a total rip off ! God don’t like greedy, liars, and thieves. Sick how y’all run this business

grace guadalupe 
Rating:
5.0

Customer did not leave a comment.

catherine toro 
Rating:
4.0

Customer did not leave a comment.

Morgan Parsons 
Rating:
2.0

The clerk I was signing out refused to give me the keys when I showed him my screen saying it was the wrong screen. Took 2 customers in front of me while I figured out that I was right and had it on the right screen originally.

MICHAEL DERRICK 
Rating:
3.0

Customer did not leave a comment.

BOBBIE LAZENBY 
Rating:
1.0

Not use this site as a representation for uhaul. I had two reservations that were not reserved. This was the third place.

Sean Mills 
Rating:
1.0

Customer service sucked. App sucked. Terrible company , never using again.

Alexander Sapp 
Rating:
3.0

Customer did not leave a comment.

Gopi krishna Kodela 
Rating:
5.0

Great service

VIET NGUYEN 
Rating:
1.0

Customer did not leave a comment.

Joshua Bailes 
Rating:
5.0

The lock did not work to lock it also did not have pads could make sure.overall was great

Juliet Fishpaw 
Rating:
5.0

Customer did not leave a comment.

Jelisa Hicks 
Rating:
2.0

i only would not recommend because the store clerk is rude AF!We shuold get better service as paying customers

Carlita Dew 
Rating:
5.0

Thank you for always giving me great service

Brandy Harvey 
Rating:
4.0

Customer did not leave a comment.

Sampson Gargano 
Rating:
5.0

Quick, accurate and all around super service.

Vania Reinthaler 
Rating:
5.0

Ensure that online bookings get synchronized with the location it is sent to. I was sent to the Beach & Southside location and they didn't have a truck to fulfill my reservation for neither Saturday nor Sunday.

Nemoi Chisholm 
Rating:
2.0

The U-Haul was not cleaned out in the cargo bay. Also the tire pressure sensor for the right rear tire was not working. The drivers side window handle was missing the nob so it made rolling down/up the window extremely hard. There were cigarettes burns and rips within the vehicle. Also I feel this truck needs to be checked because it drove very rough and got horrible gas mileage. We drove 460 miles and spent almost $200 in gas

SARAH CASEY 
Rating:
3.0

Truck was filthy. Air conditioner didn’t work. Truck door I had to adjust just to get it to work and got my hands all greasy and dirty. The people at the rental place were very accommodating.

Bruce Banninga 
Rating:
4.0

No hay sugerencias, todo esta bien.

Jorge Jimenez 
Rating:
5.0

Customer did not leave a comment.

Ernest Gibbs 
Rating:
5.0

They are always great and very helpful

Heather Pressley 
Rating:
5.0

Customer did not leave a comment.

Stephanie Cooper 
Rating:
1.0

Customer did not leave a comment.

Curtis Young 
Rating:
5.0

The Best customer service

CAROLINA LORENZI 
Rating:
5.0

Customer did not leave a comment.

Heather Pressley 
Rating:
4.0

Customer did not leave a comment.

Jo Chapman 
Rating:
4.0

Customer did not leave a comment.

rich redick 
Rating:
4.0

Customer did not leave a comment.

edward parker 
Rating:
4.0

N/A- keep up the good work

Sheryl Webb 
Rating:
2.0

Customer did not leave a comment.

Shaun Spiegel 
Rating:
5.0

Take pictures of mileage and gas gauges upon leaving and return.

SAMUEL RADDLER 
Rating:
5.0

This is a great location to rent a U-Haul it's the only one I use by choice I only go to a different location if they are out of trucks for rent at the time you got so many people choose this one they always go above and beyond to help you with renting a truck to move with

kris harris 
Rating:
1.0

Not honestly people I pick up the truck in 1/2 gas tank and they tell me went I return that if was in 3 part oh gas Not recomendable

anna hernandez 
Rating:
3.0

Customer did not leave a comment.

Alex Sutton 
Rating:
5.0

Customer did not leave a comment.

marquite scurry 
Rating:
1.0

Very unhappy Bad experience

FRANCIS STOVEKEN 
Rating:
4.0

I wasn't able to properly check my rental back in properly due to malfunction with app...

TAMEKA SIMPSON 
Rating:
5.0

drop mileage price

DAEJANIQUE HAWKINS 
Rating:
5.0

The customer service was great the gentleman was very kind and understanding and made sure I knew what and where to have the truck returned. Great customer service I would recommend this U-Haul to everyone.

VALERIE COPELAND 
Rating:
5.0

NA

Kenyatta Steen 
Rating:
3.0

This location doesn’t have the size I booked online

Mingfei Tan 
Rating:
5.0

Customer did not leave a comment.

Tehimeka Donaldson 
Rating:
1.0

The truck was good but if they will charge you twice the amount it’s bad. Make sure you gave a good estimate on the mileage because they are going to charge you. I didn’t know how far will I go they just told me to bring it back before 4pm. I got it at 9am and finished at 2pm but they charge me extra because I estimate wrong on the mileage. I hope the management of UHaul knows what the customer service name Alexis is doing. It’s bad for the company

dennis leonardo 
Rating:
1.0

Customer did not leave a comment.

Chancelor Lee 
Rating:
5.0

The representative was polite and professional.

Lawrence Jefferson 
Rating:
5.0

Everything was great

Dayneshia Banks 
Rating:
5.0

Customer did not leave a comment.

willie jackson 
Rating:
5.0

Customer did not leave a comment.

Felicia Maxwell 
Rating:
4.0

Customer did not leave a comment.

CHRIS DENNIS 
Rating:
5.0

Excellent customer service

tykeem johnson 
Rating:
3.0

Uhaul had bad tires and needs a wheel alignment real bad

Ashia Ranson 
Rating:
4.0

Customer service was great. Smooth experience.

Courtney Griffin 
Rating:
5.0

Customer did not leave a comment.

Terrence Parker 
Rating:
1.0

I had to file a formal complaint! The van was filthy and there was cockroaches in the dash compartment. Absolutely disgusting!! They were crawling on my son and I and were all over in the cab. Waiting to hear back from the Manager

Debra Johnston 
Rating:
1.0

Location unsafe and needed bullet proof glass to pick up keys. Trucks was on empty when started. When driving long distance the wheel and tire alignments we’re dangerously misaligned. This truck should not be used again until it is serviced. Very unhappy and would like a partial refund as we were not allowed to switch vehicles for safety at our mid point move.

Giancarlos Ulloa 
Rating:
4.0

Customer did not leave a comment.

Rita Scott 
Rating:
5.0

Customer did not leave a comment.

sisay Areaya 
Rating:
5.0

Shamel was wonderful!!

hilary teisan 
Rating:
1.0

He don’t have Customer service

ismail yousufzai 
Rating:
1.0

Absolutely would not recommend. The store owner was extremely rude and everytime I asked for help he would ignore me or walk away from me. The uhaul was wet- the floor, seats and back part. I told him something waswas wrong with the truck, he ignored me and overcharged me. I'm not happy at all.

Karen Marshall 
Rating:
5.0

The guy helped me was so nice and professional.. Everything was flow less.

QUSAI SHAMMAS 
Rating:
1.0

My wife and I reserved a 10 ft truck for a one way trip online. When we got to the site to pick it up, the gentleman asked where we would be dropping it off. I told him we would be dropping it off on the west side. He said, "That's not gonna work for me. You have to bring it back here. That causes a dilemma. I have someone that needs the truck later." I told him I reserved the truck as a one way and we would not be bringing it back. I asked if we did bring it back would he cover the additional gas cost, and he said no. Keep in mind there were no other trucks available around us, so we needed this truck. I told him my wife and I needed a moment to talk about what we were going to do, and he said "ok well I can't hold this truck for you. So if someone else comes in and they're willing to bring it back, I'm going to give it to them." This being said while we still have 20 minutes left until our scheduled reservation time. I went back to the car and called customer service. They said this truck is a one way only truck, confirmed my reservation, and said what he is doing is wrong. They got me on the line with the scheduling manager, and he asked to speak with the gentleman at the counter. I went back inside to give him the phone, and he tried to pull a fast one on me by saying, "They cancelled your truck." I knew this wasn't true because I had the scheduling manager on the phone. I just replied with, "The scheduling manager wants to talk to you" and handed him the phone. The gentlemen was talking to the scheduling manager, "What? This guy can't go find another truck? We're going to lose out on money, I have a guy who wants the truck and he's a doctor... Ok fine I'll rent this guy the truck then.." It was an awful way to start a day of moving, and I was shocked something like this would actually happen. I highly recommend using this place as a last resort and having customer service on stand by to secure your truck.

Grant Hall 
Rating:
2.0

Not set up well for rentals, trucks sitting in tall grass.

MARK DUNHAM 
Rating:
5.0

Customer did not leave a comment.

Joy Fashauer 
Rating:
3.0

Truck inside was dirty and broken

Raphaelle Hardan 
Rating:
1.0

Make all payments known and as advertis

Brian Sken 
No reviews have been submitted for this location.

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