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Ricardo A
Customer Reviews for Blue Sky Self Storage West Loop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Let your customers drop off at a nearby location.
Alison KHelpful and friendly staff
Alfred RHad to wait a while to pick up because rep got a personal call to see where to go eat for the evening and told us to wait.
JACKIE MVery nice uhaul and customer service lady was very nice
Steven PNot charge a mileage fee for five miles over when I had to drive the truck back to Brownsville from Harlingen and then up to San Antonio.
David PLisa is the best. She always have a smile, is courteous, and best customer service ever.
Joshalyn MNo idea
Brad HStaff is excellent very friendly and fast service would recommend
Crystal PExcellent service and better personnel. Treat you with respect and look for the best way to help you.
Haydee RCharging fees that shouldn't be charged just to make an extra buck. Rip offs!!!
Darlyn RCharging fees that are not applicable. Very disappointing with this location
MARIA RThey charged me for fuel and other fees, even though I had put it in the same level as when I 1st picked it up. I took pictures of everything. Poor business practice.
MARIA RNothing, my overall experience was excellent.
raul gFriendly staff. Professional but still have fun doing their job. Their relaxed and patient customer service made my move less stressful.
Julie JVery polite customer service
jose aThe A/C in the truck did not work! It was very hot!! The truck’s transmission seemed to be slipping also. Was a very bad experience
Gabriel PI had a good experience since this was my first time renting one and I would use it again when moving to a different location and definitely I would tell my friend how I had a good experience renting one had no problem the staff was very friendly and Vary helpful.
ricardo jAlthough the alternative provided for my rental was beneficial it might be best if the transport section could rely messages of unavailability to customers before they arrive. In my case the staff was very apologetic and did give me a better solution it appeared in the e long run.
Jamecia RStaff was very friendly, attentive and courteous.
Joshalyn MI couldn't find in the app a way to dispute any damage in the cab.
Daniel VThe confusion about the 24r pick up was a bit stressful. The lady who helped me was very professional and everything worked out.
Friday LI was double charged for my rental
ROBERT CBetter customer service and better equipment available.
Luis HThe mobile app was not working but the attendant came in early and was so gracious in assisting us with the online rental app. She deserves the KUDOS. Thank you
Alicia WFix the technical issues with the checkout process
Norma VThe truck has a squeaky belt.
David WBut I got charged for furniture pads when I didn't choose it for $20 but the power was out so they couldn't correct it. So I got charged for it cause I had to do it online but couldn't correct it. So now I am down $20 it's not right!!!
Jesus CMrs Lisa was wonderful. My husband usually take care business matters. He is no longer able to help me, but Lisa patiently toke the time to explain & went the extra mile to show me how to pay my storage rent & assist me with a U-Haul truck She add insurance on my rental that gave me confident that I could my move alone. Kudos Mrs. Lisa for your outstanding customer service skills. She is the best.☺️
LaKita WThey knew we had an appointment yet chose to leave for an hour for lunch without saying anything. Rude!!
karen s