Customer Reviews for Chesapeake Rent All
(U-Haul Neighborhood Dealer)

488 reviews

1317 Old Post Rd   Havre de Grace, MD 21078

(410) 942-9425

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(410) 942-9425

1317 Old Post Rd
Havre de Grace, MD 21078

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard Kranz 
Rating:
5.0

I showed up to drop it off and they had me in, unhooked and out in no time.

mark Zang 
Rating:
5.0

Customer did not leave a comment.

DALE OLDEROG 
Rating:
5.0

The owner and the employee were very nice love that place I would go there from now on

MYRIAM MERCADO 
Rating:
4.0

Fast and Friendly!

Keesha Barnes 
Rating:
2.0

Truck pulled real bed to the left in the truck. Transmission slipped alot.

Ralph Zachry 
Rating:
5.0

Customer did not leave a comment.

Kim Charleston 
Rating:
4.0

I was having trouble checking out with the app and the staff at the store stepped in to help get me checked out without hesitation.

Helen Boniface 
Rating:
5.0

DROP OFF LOCATION: EXCELLENT. The representative was very professional. She was very understanding and apologetic regarding the poor service at the pick up location. She had no problems removing the $30 charge that the pick up location charged me, even after I told him the reservation had been revised to not include the charge. The pick up location simply said " I already put the charge through and can't remove it." He handed me the keys, got in his pick-up truck and left. I had previously rented a 15 ft truck on 12/29/23 one way from SC to MD. I found this return location on 1/12/24 to maintain the same high standards that I had previously experienced. I had 3 superior experiences and 1 extremely bad experience.

Daniel Judy 
Rating:
5.0

get rid of the swivel base car dollys. as i feel the damage to my car and the entire accident could have been avoided if the tow dolly was fixed instead of this horrible DANGEROUS design.. i expect a follow up for the damages to my vehicle. the staff at all locations and the roadside emergency caller were amazing.. the company wanting to save money and get horribly designed dollys is disgusting..

James Artuso 
Rating:
5.0

Very nice, easy, pleasant transaction. Equipment was well maintained and everything went as planned. I wouldn’t say it would be an improvement but a possible add-on. I didn’t have any help loading the bike on the trailer. It is a bagger and weighs 850lbs. Some type of winch or come-along that could attach to the front of the trailer to help pull the motorcycle up on the trailer may have been something I would’ve been willing to pay extra for. Just a thought, not a recommendation. I was very pleased with the service and will look to this location for future needs. Thank you!

timothy carr 
Rating:
4.0

Customer did not leave a comment.

james parrack 
Rating:
5.0

Excellent and friendly service.

James Modlin 
Rating:
5.0

Customer did not leave a comment.

Paul Pielert 
Rating:
5.0

N/a

Denney Zimmerman 
Rating:
5.0

Customer did not leave a comment.

Philip Madron 
Rating:
5.0

Customer did not leave a comment.

Justin Latorre 
Rating:
5.0

Customer did not leave a comment.

James Modlin 
Rating:
1.0

Customer did not leave a comment.

Michael Smith 
Rating:
5.0

Excellent Customer Service Will definitely recommend you guys and use again. Thanks

Kimble Blair 
Rating:
5.0

Everything was close to perfect.

Gregory Dingle 
Rating:
5.0

Customer did not leave a comment.

Tammy Schwinn 
Rating:
5.0

All office employees should be familiar with the pricing structure.

DOMINIC GALLORO 
Rating:
5.0

Best u haul experience I’ve ever had

David Carrier 
Rating:
4.0

Customer did not leave a comment.

Seth BLADEN 
Rating:
5.0

Customer did not leave a comment.

Paul Pielert jr 
Rating:
5.0

Awesome service as usual!!

Paul Pielert 
Rating:
5.0

This is my go-to place for rentals. They always have the vehicle I need and they are just great folks all around.

DONNA BLUNT 
Rating:
4.0

I dropped it off after hours and had no issues.

Benjamin Reppucci 
Rating:
5.0

Great service

WILLIAM BURLEW 
Rating:
5.0

The trailer had fresh spilled paint on the flooring. It was dried enough not to affect my belongings but could have been a problem. I believe the trailer had JUST been returned overnight and I was an early pickup. Not the fault of the franchise.

William Mahaffy 
Rating:
5.0

The employees at Chesapeake Rent All were all very helpful and professional. The selection of trailers and trucks was also very good. I will definitely use this location for my future U-Haul rentals.

Charles Davie 
Rating:
5.0

Customer did not leave a comment.

KEVIN BLYTHE 
Rating:
5.0

Customer did not leave a comment.

Byram Hunt 
Rating:
5.0

I was treated wonderfully. Great service.

Melanie Smith 
Rating:
4.0

Customer did not leave a comment.

Dennis Rankins 
Rating:
3.0

Customer did not leave a comment.

Andre Hughes 
Rating:
5.0

Customer did not leave a comment.

PAULA BUCCI 
Rating:
4.0

Customer did not leave a comment.

joshua coulter 
Rating:
5.0

The whole entire staff and team at the Chesapeake Rentals Location were extremely helpful and professional. They helped and made the process smooth as ever. Will rent from this location ALWAYS in the future.

Dawn Wilson 
Rating:
3.0

Trailer lights did not work properly. The roll up door spring cable was broken. I had to sweep out the trailer before using it. The trailer I used needs some serious maintenance. The people at this location very nice and accommodating, just not aware of the trailers issues.

Benjamin Jankosky 
Rating:
5.0

Great

Henry Ndi 
Rating:
5.0

Friendly staff. Quick service. Very convenient location. Rent here all the time.

William Mahaffy 
Rating:
4.0

Customer did not leave a comment.

james knaus 
Rating:
5.0

Customer did not leave a comment.

LESTER GRIMM 
Rating:
5.0

Great customer service

Michael Mate 
Rating:
4.0

All went well except when we returned the trailer after hours, there was no jack available. We were told it would be in a certain place but it was no where to be found. We had to use a piece of wood to get the trailor off of our vechile hitch.

Cathy Doughty 
Rating:
5.0

Customer did not leave a comment.

Orlando Garcia 
Rating:
3.0

Customer did not leave a comment.

Douglas Pritt 
Rating:
3.0

N/A

Samuel Sauers 
Rating:
5.0

I liked everything being electronic. No unnecessary paperwork waste

Shane Diegel 
Rating:
5.0

Customer did not leave a comment.

David Worrell 
Rating:
5.0

Great customer service.

Shaquita Harrison 
Rating:
5.0

The sales lady and gentlemen that helped us were absolutely wonderful! I appreciate your services very much! Thank you.

jessica hyman 
Rating:
5.0

Easy access from major highway. Friendly staff. Quick processing and out the door. Effortless return afterhours.

William Mahaffy 
Rating:
5.0

If your closed on the return day, it would be nice to have more flexibility with the return time

George M Singer 
Rating:
5.0

Tie down dolly, rolled around in truck

JOYCE MCKEE 
Rating:
5.0

Keep doing what you do everyday. Thank you all so much

JAY HOWARD 
Rating:
5.0

Customer did not leave a comment.

Brian Sarno 
Rating:
5.0

Super easy pickup and drop off. Very convenient for my trailer needs

William Mahaffy 
Rating:
5.0

The location I use often are always freindly, accomidating and the equipment is clean and in good order. They keep a wide variety of equipment available for rental.

Brian Myers 
Rating:
4.0

Customer did not leave a comment.

Daniel Palmer 
Rating:
5.0

A very good experience, everyone was very helpful

TRACY KELLY 
Rating:
5.0

Nothing they where awesome

bret ehrenzeller 
Rating:
5.0

Uhaul app based help was ignorant and I believe racially profiled my friends that were set up to drive. They were old timers without app phones and treated them like crap unwilling to help them . Then when I has to inconvenience myself to go.picj it up the kafybplayed games kicking me off the app over and again when she clearly knew it was me. This went in for 2+ hours then when I went to personally pick up the next day she had placed a caution by our namesm I have our interaction videoed and the calls recorded and a lawyer is what's needed. Then for the nightly drop off I called ahead and she talked to me like I was stupid and blamed the app. Funny it worked until I start submitting photos and they keep saying low memory which was bologna because I had a new phone this time. It's a game they have authority to play at a convueniece if they don't like how certain people look. My drivers were African American. It takes a lit to piss them off. They aren't up to date with all this new age and do there best and were treated like crap over and again so by the time I got to the location because of her ignorance she made my time worse. She knew it was us and all our photos were perfect yet she kept denying them. Being the ones doing the ok when we send it and photos if one doesn't kiss butt you'll never get your vehicle. So they can treat like crap as they please. She's a racist individual and needs put in check.

hope speakman 
Rating:
5.0

Customer did not leave a comment.

Bernard DeWitt 
Rating:
5.0

Customer did not leave a comment.

Marie Lavenborg 
Rating:
4.0

Customer did not leave a comment.

Carlton Philip 
Rating:
5.0

Wknderful service and people , will use them again

JOY HALL 
Rating:
5.0

Customer did not leave a comment.

MARK RYAN 
Rating:
4.0

Customer did not leave a comment.

Alan Hays 
Rating:
5.0

The truck was perfect. The f-650 performed perfectly. Plenty of power and decent gas mileage. Thanks to the pickup and drop off locations. A very good experience all around!

Kenneth Moretz 
Rating:
5.0

Staff was awesome as always. Very friendly and customer service focused. From the person checking me out with paperwork to the person helping me hook up the trailer I rented. Thanks so much! You all are terrific!!

CHARLES PENROWIII 
Rating:
5.0

No comments. The service provided was top notch.

MODESTO MIRANDA 
Rating:
5.0

Customer did not leave a comment.

Anthony Roberts 
Rating:
5.0

Very friendly and helpful staff. Equipment was excellent.

Mark Roman 
Rating:
4.0

Customer did not leave a comment.

LORI HOHNER 
Rating:
5.0

Great customer service!

WILLIAM BURLEW 
Rating:
5.0

I don't have any suggestions for improvement at this time.. Customer service was excellent, the equipment was clean, and functioned as expected. I can't say enough about the staff. The lady who processed my rental, and the gentleman who hooked up the trailer have excellent people skills.

Duane Dixon 
Rating:
5.0

Customer did not leave a comment.

Paul Pielert jr 
Rating:
5.0

Customer did not leave a comment.

Gerald Haak 
Rating:
5.0

Nothing to improve

Paul Pielert jr 
Rating:
5.0

This was a great drop off - followed the directions in the app for after hours drop off and everything went smoothly.

Kendall Jaeger 
Rating:
5.0

Nothing to Improve!

Paul Pielertjr 
Rating:
5.0

Nothing!

Margaret Hutchinson 
Rating:
5.0

Customer did not leave a comment.

Nicole Hughey 
Rating:
5.0

None

MODESTO MIRANDA 
Rating:
5.0

Customer did not leave a comment.

Nicole Hughey 
Rating:
5.0

Fast and Friendly

Paul MPielert 
Rating:
5.0

Customer did not leave a comment.

steven bromka 
Rating:
5.0

Customer did not leave a comment.

Robert Lytle 
Rating:
5.0

Customer did not leave a comment.

Jeff Hinte 
Rating:
2.0

See below. Unsure where this SNAFU started.

JASON KIM 
Rating:
5.0

Friendly and efficient

Paul MPielert 
Rating:
5.0

Please keep the same customer service focus that your team showed me while I was picking up my rental. Staff was very polite and helpful.

CHARLES PENROWIII 
Rating:
5.0

Keep doing what you been doing, you have a great staff and rental vehicles.

clarence dyson 
Rating:
5.0

Barb the representative, is always extremely pleasant and easy to work with. I would recommend her any day!

Stacia Epps 
Rating:
4.0

Customer did not leave a comment.

tom slentz 
Rating:
5.0

Customer did not leave a comment.

Paul Pielertjr 
Rating:
4.0

Customer did not leave a comment.

darrell mitchell 
No reviews have been submitted for this location.

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