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steven m
Customer Reviews for Chavez Plumbing and Supply LLP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff very friendly and professional. Definitely going to recommend them to my family and friends 😁
dina jExperience was very convenient.
Dianna MExcellent customer service
Regina SThy were very helpful and prompt.
BILL JJet, was super friendly and helpful
scott mEngine light was on
Marc MI was given the utmost professional and friendliest customer service not just hearing grants but also CC over the phone from Albuquerque as well thank you so much to all employees of U-Haul
Jamie FNothing, the staff was courteous and friendly very helpful with my return of the truck..I would highly recommend this place..
barbara rHe did it right.
Samuel BIt’s hard to say in today’s world we are all just trying.
todd jGreat customer service! Thank you so much!
Alexis MStaff went beyond expectations to help me with equipment returns. Thank you!
Robert TAlways great service with a smile and everyone is eager to help me here every time I come in :)
CRISTINA IGreat customer service
Hollan SThere were no 15' trucks available which is what I was seeking. Otherwise good experience.
Shawn AThe "easy" pick up option using a cellphone was a complete nightmare. Uhaul gps kept saying we were in the wrong location, despite being parked in front of Chavez Plumbing. When, finally, uhaul bent the rules to verify us, the lock on the lockbox wouldn't work. It took almost 15 minutes of resetting combo, puling, jerking and tugging to finally gain access. All in all, it took one and a half hours to get the truck. My feeling is that the issues were uhaul related, not location oriented. The uhaul customer service rep stayed on the phone the whole time and was finally successful for getting us our truck. Kudos to her, whoever she was... Hideous experience overall...
Leone MEverything as was great n even personal
Bessie HNothing, everything was great
Larry DDropped off truck after hours. Good cell phone recieption. Key drop was easy to find.
Manuel MKeep the fuel at half way mark if we are expected to leave it at the half way mark. The drop point should do a better job at check in and not be quick to charge for an extra day if it was turned in on time.
Cythinia ADrop off location was closed. The web site was hard to use as it kept saying it did not exisit. Not sure why.
Cythinia AThe man that helped me was super helpful in attempting to assist us in getting a credit for early drop off. Great customer skills in person and on the phone. Definitely top notch Uhaul experience at our drop off!
Judy GGreat customer service
Hollan SStaff was very helpful, knowledgeable and friendly. Keep up the good work!
Charlene RThank you.
ann sone tail light did not work on eather trailer we tryed
Carol DNothing. Everything was just fine.
Thelma DThis u-haul dealership opened an hour earlier than any of the neighboring u-haul dealerships. Very grateful for that.
Juan KStaff was amazing. They went above and beyond customer service.
Tony MGreat customer service… Friendly, helpful and efficient.
ANDREA AThe manager noted “honestly a lot of places don’t look at vehicles/etc between uses.” He and I had to mark vehicle damages before I left the location, which would have been documented from a previous walk-around.
Roslyn GClean the inside glass as well as the bugs on the outside.
JAMES MUhaul went above and beyond for me and my wife. 👍👍👍👍👍
Joseph HThe staff was very excellent to work with
MARK NCustomer service was excellent from time I reserved the u-haul till we turned it in. The young gentleman was very helpful and respectful. Would give a 10/10. Thank you!
Clarissa GNothing chavez in grants is fantastic! Perfect all the way around
LYNN WI am grateful for the store management (Jay) for not only providing the truck on time, but assisting in getting us critical help for our loading. We could not have done this without them.
MICHAEL GHow do you justify $3,755.00 for this rental and in February I paid approximately 1800.00? I’m not criticizing Chavez Plumbing but I’m asking Uhaul corporation?
RAYMOND CIt was very simple, quick and they worked with me very well.
LAURA TList this location first in this area.
JAMES GCustomer service at this location was above and beyond it was the best experience I've ever had renting!!
ROBERT KExcellent customer service in the store that took the time to understand our situation and come up with a great solution.
DARIN SVery helpful and friendly staff.
Gregory KLet the customer know it might be parked in back lot.
Melvin DNo one was there. No phone calls returned. Hope everyone there is okay.
Frank B