Customer Reviews for Champion Self Storage
(U-Haul Neighborhood Dealer)

357 reviews

4001 Reid St   Palatka, FL 32177

(386) 328-1434

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(386) 328-1434

4001 Reid St
Palatka, FL 32177

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I love working with this location. She is very sweet, quick and efficient. I have been to other locations that are not that way.

robert pignato 
Rating:
5.0

Rachel was very nice and professional and went beyond to get any questions answered for me. The location was clean and inviting.

Jeannie Hamm 
Rating:
5.0

Customer did not leave a comment.

Kelly Branham 
Rating:
5.0

Customer did not leave a comment.

Brandon compton 
Rating:
5.0

From the 1st phone call with questions to the day we picked up the truck it was a great experience. The employees were professional, friendly and knowledgeable. The location was convenient and the office clean and comfortable. Couldn't ask for more.

Carol Jenson 
Rating:
5.0

1/29/24 when I book the lady at the desk was very helpful and nice.....also the same for the next day cause she was there again

Kenirra Jennings 
Rating:
5.0

Customer did not leave a comment.

Brett Smith 
Rating:
5.0

The picture taking feature failed miserably, very frustrating, able to load taken pictures but reloaded page and deleted loaded pics. Otherwise, people and truck excellent.

joe hizer 
Rating:
5.0

Customer did not leave a comment.

Larissa Manning 
Rating:
5.0

I can't think of anything you can do to improve customer service. I had an overall excellent experience renting the U-Haul. The same ladies have handled my rentals over the last 3 years and are very professional and take care of me like I am family! I always recommend this location to my friends. Thank you.

Suzanne Grimes 
Rating:
5.0

keep up the good work and excellent customer service

Bruce Mayhue 
Rating:
5.0

Customer did not leave a comment.

Kathryn Clayton 
Rating:
2.0

Not charge for miles that were not used

James Clemens 
Rating:
3.0

The things I did not like was I was put to the back we could not use our dolly because the cement was to hight. We was told online we would get 2mo. 50 percent off the first 2 mo We was doing the paper work and I said ok they said online I get 2mo.half off . The girl then said I don't get that because most of the units was taken. That's not right I should have got the deal

Janet Bugner 
Rating:
5.0

Customer did not leave a comment.

Jeannie Benson 
Rating:
5.0

Rachael she is such a big help, she has excellent customer service, you asked her something she is on top of everything storage and a uhaul and she has a great Personality ,smiling etc; we will give her 100!! thank you so much! So if you need a storage unit and uhaul truck go to This place Reasonable prices too!

DELRENE LUNDGREN 
Rating:
4.0

Friendly and fast

Brittany Smith 
Rating:
5.0

Customer did not leave a comment.

Rick Parks 
Rating:
5.0

Best service ever. The lady was very professional and nice. I'm very happy with the drop off location

Rodney Haper 
Rating:
5.0

Customer did not leave a comment.

Deanna Estep 
Rating:
5.0

Very nice lady 👍

David Yonts 
Rating:
5.0

Customer did not leave a comment.

Brenda Arnold 
Rating:
5.0

This was my second time renting a U Haul from this location. Both times it was a pleasant and easy experience. I would highly recommend anyone needing a storage unit or a U Haul to use Champion Storage in Palatka, FL. Jessica is amazing!

Emma Lee Dixon 
Rating:
5.0

Customer did not leave a comment.

John Gallo 
Rating:
5.0

Staff was very friendly. Would highly recommend this location.

Lori Passons 
Rating:
5.0

Thank you for easy transactions!

Janet Jungenberg 
Rating:
5.0

Customer did not leave a comment.

Shanteria Peoples 
Rating:
5.0

GREAT CUSTOMER SERVICE!!

Glenise Island 
Rating:
4.0

Make sure the truck is completely empty and free of leaks!

Jacob Martin 
Rating:
5.0

I can't think of any improvements that are needed. Jessica handled my rental very efficiently. Highly recommend using Champion for your storage or moving needs.

Emma Lee Dixon 
Rating:
5.0

Everything was wonderful, thanks

crystal Young 
Rating:
4.0

Customer did not leave a comment.

Barbara Baggs 
Rating:
5.0

Great people... exceptional service

THOMAS SCHUH 
Rating:
4.0

Customer did not leave a comment.

Dannise Kemp 
Rating:
5.0

The lady was very nice

Margaritta Ann Stevens 
Rating:
1.0

Customer did not leave a comment.

Shacandis Cooper 
Rating:
5.0

Customer did not leave a comment.

Jody Robinson 
Rating:
5.0

Make sure the rental has gas in them and hand trucks

Melissa Nelson 
Rating:
5.0

Customer did not leave a comment.

Ron Powell 
Rating:
4.0

Customer did not leave a comment.

Paul Beutell 
Rating:
5.0

Great service

Carl Max Morival 
Rating:
5.0

Customer did not leave a comment.

Nathan Mullenax 
Rating:
5.0

Customer did not leave a comment.

Tonya Rowe 
Rating:
5.0

Customer did not leave a comment.

Frank Arroyo 
Rating:
5.0

Customer did not leave a comment.

Tifffany Adams 
Rating:
5.0

Customer did not leave a comment.

SCOTT RENOLDS 
Rating:
5.0

Customer did not leave a comment.

Brian Henseler 
Rating:
5.0

Awesome customer service, they helped us in a time of need

james grieco 
Rating:
5.0

Customer did not leave a comment.

Wesley Levine 
Rating:
5.0

Customer did not leave a comment.

AngelL TorresPagan 
Rating:
5.0

Customer did not leave a comment.

Larissa Manning 
Rating:
5.0

Customer did not leave a comment.

Jessica Vickers 
Rating:
5.0

Customer did not leave a comment.

Andre Reddick 
Rating:
3.0

Customer did not leave a comment.

margaret miller 
Rating:
5.0

Customer did not leave a comment.

crystal Young 
Rating:
2.0

Was told to return by Sunday at 4pm and I did, never was told they close at 2pm on Sunday and that if you return past then you’ll be charged till Monday. If I knew I would have returned it before 2pm. Also, truck was returned Sunday per contract but was charged thru Wednesday morning cause “that’s when they found the key” and was told “I’ll see if I can reverse it, but probably not”. Will never use uhaul again!!!!

Cody Johns 
Rating:
5.0

girls in office were very helpful

Susanne cubberley 
Rating:
4.0

Customer did not leave a comment.

BRUCE DEDMON 
Rating:
3.0

It satisfied my need of a truck.

Mary Richards 
Rating:
5.0

Seemed daunting at first time through but after that it didn’t seem too bad

Louis Platt 
Rating:
5.0

Everything was good. Keep up the good work!!

Annie jackson 
Rating:
5.0

Great experience. The staff was cordial and quick.

Jeff Rawls 
Rating:
4.0

Customer did not leave a comment.

Linda Milliman-Clemens 
Rating:
3.0

Customer did not leave a comment.

Harriet Denell Davis 
Rating:
3.0

Thank goodness we got here early because the woman at the from desk said they were so full she was going to call and tell us we needed to drop the truck off somewhere else. After driving all over this would have been extremely ridiculous.

Miguel Paz 
Rating:
5.0

Customer did not leave a comment.

Margaret Grubbs 
Rating:
1.0

We were charged a cleaning fee and the truck was clean when it was returned. We used it to get a dresser and only 100 miles 1 dresser things were broken on the truck dash button for light in back of truck .window roll up handle was coming off as you roll window up or down I will never go there again .we left truck because they were at lunch .1 he and half we would have had to wait worst experience from uhal ever. I'm disappointed they can use the fact they can charge my bank to add on extra fees fo them.

sarah wilson 
Rating:
5.0

Customer did not leave a comment.

Noel Potter 
Rating:
4.0

Manager was very helpful.

Timothy Harrison 
Rating:
2.0

I was charged an after hours fee even tho I was on time and they’d decided to close a few minutes early. The truck driver seat is broken, the visor is broken, the light in the back is flickering and there was a switch in the dash that was broken. The worst maintained uhaul I have ever rented.

Amanda Davidson 
Rating:
4.0

Had lots of difficulty trying to return the truck. Took pictures as instructed 6 times but it would not upload to u-haul. Called customer service and Alex was awesome! He helped me with the issue and gave me alternate instructions so that we could turn in the truck.

Dean Eisold 
Rating:
5.0

Great customer service and the willingness to help was excellent

Gregory Jones 
Rating:
5.0

Customer did not leave a comment.

Diana Williams 
Rating:
1.0

I had the truck for a total of two days. The pickup place said they would waive the fee for the second day. I was charged almost $400. Charged from both the pickup and drop off place. I opened a dispute twice. No one responded to the second one. I would not recommend Uhaul to anyone! I will never use Uhaul again and I will certainly let everyone I know the experience I had. I'm out almost $200. Moving is expensive enough without being charged extra. This is the worst customer service I have ever dealt with!

Meredith McClenney 
Rating:
5.0

Customer did not leave a comment.

Jennifer Harrison 
Rating:
5.0

Customer did not leave a comment.

David Holbrook 
Rating:
5.0

Very nice young lady took care of the truck return.

WILLIAM MILLER 
Rating:
4.0

Champion storage was very helpful. This review is not about them. It’s about the uhaul company itself. Uhaul needs a new logistics manager. I first reserved a 15 ft truck online for another location pickup. I was called and told that location didn’t have any. And was told to go to champion. When I got to champion. They didn’t have the truck either. And I was told that uhaul had reserved 3 more reservations for that day and they only had one truck. Luckily I got the only truck. But I did not get the dolly I had ordered. Uhaul had come and got all the dollys from this location. Again. Champion was very helpful. But how can uhaul confirm a reservation weeks ahead when there are not any trucks at that location. I will be using a different rental company next time.

GaryWade Screen 
Rating:
5.0

Staff is what's makes it the best

Meredith Hyatt 
Rating:
5.0

Customer did not leave a comment.

Doug Engstrom 
Rating:
5.0

The rates are way to high

Joanna Wortham 
Rating:
4.0

Customer did not leave a comment.

Isiah Seymour 
Rating:
4.0

Customer did not leave a comment.

Scott Johnson 
Rating:
4.0

Thank you!

judy torode 
Rating:
5.0

Customer did not leave a comment.

Yamond Gibbs 
Rating:
5.0

Customer did not leave a comment.

Kiondra Spell 
Rating:
5.0

Customer did not leave a comment.

Suzanne Grimes 
Rating:
5.0

Customer did not leave a comment.

Toni DeLisa 
Rating:
5.0

Customer did not leave a comment.

Wade Taylor 
Rating:
5.0

Wonderful and helpful staff.

Douglas Williams 
Rating:
5.0

Customer did not leave a comment.

JEFFREY GATHINGS 
Rating:
3.0

Need a better place to park and a emergency number that works ...... other than that they good

KENIRRA JENNINGS 
Rating:
5.0

Customer did not leave a comment.

Nichell Taylor 
Rating:
1.0

Champion uhaul of Palatka,Fl., charged me for 25 gallons of supposedly used fuel for 46 miles , round trip from Palatka to Welaka returned same day on 10/9/21, and no one from Uhaul will address this complaint.Shame on you.I am a struggling widow and cannot afford to be overcharged. I will dispute this overcharge with my bank.

CATHERINE CANTERBURY 
Rating:
5.0

Customer did not leave a comment.

Terry Bartlett 
Rating:
5.0

Customer did not leave a comment.

Shenta James 
Rating:
5.0

Very friendly staff took covid precautions

Kelly Luysterborghs 
Rating:
5.0

Customer did not leave a comment.

Douglas Williams 
Rating:
2.0

Location failed to take pictures of the equipment, resulting in nearly an hour of waiting on hold for customer service to process the after hours pickup.

Kellin Ronquille 
Rating:
5.0

Customer did not leave a comment.

Leon Bober Jr 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top