Customer Reviews for ASM Auto LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Was first rate. Very pleased.

Rating:

3.0

The keys were not clearly explained where the keys were located. After several texts with an agent, we found the keys. Then we found the window was left down and it had rained the night before. The seat was soaked, the floor and door was filled with water. Made a very uncomfortable ride. Also there was a stone chip and small crack in the windshield. Overall the truck preformed like it should have, but prep and instructions were lacking.

Rating:

4.0

Only issue is that the location does not allow in person pickups before 9AM. And in my case I could not pick up using my phone because the equipment had not yet been checked in from weekend usage.

Rating:

3.0

The van was not exactly clean, with crumbs and an old napkin in the cabin, but it was not a big deal. The problems we had were with the app and self-checkout. Despite using the Uhaul app and having location set to "precise" and "while using", the app said that we were not in the right location even though we were and therefore we could not proceed with the checkout process. I had to wait on hold for 2 different Uhaul reps. Each was nice and helpful with the second getting the problem fixed and the van checked out, but the process took an hour. Then, when we were returning the truck the photos would not upload. It kept asking me to take them again and not proceeding to the next step. I tried 3 times, then the app crashed after "spinning" for a long time and when I logged back in the "return my truck" option was gone. I had tried with cellular and wifi. I, again, had to contact customer service to make sure out truck was checked in. It was pouring rain, so taking the pictures 4 times (once on my phone in case I needed to send them later) and not having it work was not really fun. No one was on location at the pickup address because it was Sunday. I'm sure it would have been easier if we had rented the truck in person. The van worked fine.

Rating:

3.0

The location was un-manned. Cannot tell if they recorded the return of the truck because the app was not working correctly again. Required 2 phone calls and still have not received confirmation of truck return. BIG LET DOWN WITH UHAUL!

Rating:

2.0

I had a really disappointing experience. I booked a van and went to the location that I booked, and the equipment was not available so I was supposed to be at another location. No one even called me to tell me that it had been adjusted. Then I got to my correct pick up location and the app wasn’t working. The auto shop was also closed so I couldn’t even ask anyone for help. I tried to call the service line and wait time was 15 minutes. The entire pick up process took me 90 minutes, which put an awful start to my day considering I still had to move my entire apartment. I would not recommend this service again. Even as a young person who is tech savage, the app is really disappointing. I can’t imagine how people without smartphones feel.

Rating:

5.0

The service was great. We've used this location a few times and have been very pleased.

Rating:

5.0

This was a very clean location, very friendly and easy to deal with, we will definitely use them again.

Rating:

4.0

Nice to be able to pick up and leave the van on off hours, but the app was not easy to use for the first time.

Rating:

5.0

Mr. A Marberger went above and beyond for my rental, he is an asset to the company!!

Rating:

5.0

This was a short notice rental, and the U-Haul app and the dropbox key, and all that worked perfectly for us. Thank you.

Rating:

3.0

The on-line check-in process was difficult, and we discovered that our reservation got canceled because we were late. We had to make a new reservation while sitting in the parking lot of the facility (which had no employees present at that time). So, please simplify the check-in process and don't cancel people's reservations without notice.

Rating:

3.0

The truck smelled heavily of smoke, which I had to smell for nearly 600 miles. I was also told I would get reimbursed for excess gas at the pick up location then told at the drop off location that I won’t be reimbursed for gas. Definitely makes me think twice about using u-haul again.

Rating:

5.0

The gentleman that first greeted us and briefly assisted us was very friendly and patient. After having issues with trying to log in to complete my online check in Aus came in to assist. Aus was AWESOME! He was as friendly and as patient as the first gentleman. He delivered 5 star customer service. He treated us as if we were family. 😊

Rating:

5.0

The personal service provided at pick up location by "Aus" (ASM Auto) was "second to none!" Not only did I get the guidance and assurance that all would be OK with my first phone app. rental when I called to confirm my reservation, I received a timely follow up call upon my off hours vehicle return, just to make sure I was OK and satisfied. I very much appreciate the rare customer service provided!

Rating:

5.0

❤️👍

Rating:

2.0

The place felt sketchy

Rating:

2.0

bad wifi

Rating:

5.0

The phone check in and out is combersom but ok in the end

Rating:

5.0

Mobile checkin and drop off were so easy and fast!!

Rating:

5.0

Uhaul phone check-in to get the keys is HORRIBLE. We waited over 20 minutes for the approval. We eventually got someone in the chat that pushed the approval through. Just HORRIBLE. After that everything went smoothly and as expected.

Rating:

5.0

Very fast

Rating:

5.0

The representative was friendly & curtious ..I was quite satisfied....

Rating:

1.0

The website interface made the entire thing a choir to do.

Rating:

3.0

Very helpful in getting pick-up done

Rating:

5.0

The website was a bit wonky when picking up, so I had to call the uHaul number for help. That sorted the issue out.

Rating:

5.0

Very kind and friendly service - extremely accommodating and especially in an unfamiliar location. Exceptional.

Rating:

5.0

Check in process using app took a while waiting for approval. Would have been nice to get the approval process taken care of ahead of time instead of me having to wait outside in cloudy cold weather. Luckily it was not raining.