Thank you for the great assistance.
Shan D
Customer Reviews for Celtic Speed Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Like I mention above , thanks !!!
andrea cCheck tires on truck
Udith HThe location I used was perfect. Friendly service too. So far my favorite from the places I’ve rented. I can leave my car there with no worries.
Herminio NBluetooth in the radio would be nice.
jeffrey pThey were of great assistance in unloading and processing documents
Eugene MReally convenient location and friendly/helpful staff
Roger BThe pads and the dolly were not available. The truck had poor (but functional) transmission
Susan TFriendly staff, very easy pick-up and drop-off process.
Roger BI got bitched at by some lady for where I parked the trailer. I needed the trailer off to move my belongings, but because I needed to detach the car, it wasn't worth hooking/rehooking. The place didn't like where I parked the trailer, but the lot was filled with junk, and once I pulled in, it was not possible to back up and reorient the spot in which to ditch the trailer. I didn't appreciate being yelled at as much as they didn't like that I didn't have another place to put the trailer.
Jared CThe outside of the trailer was filthy I had to bring it to a car wash. I was supposed to pick up the trailer at a location two miles from my house. I ended up having to drive over 40 miles to a different location.
CARMINEP RThey had a 20’ truck, I rented the 15’. I knew I needed more space, I inquired about the larger truck, but this dealer wouldn’t rent me the 20’ because the 20’ was not a one-way truck.
JOSHA BDidn’t have the right dolly yet called day before to confirm reservations and wasn’t told that then
ROBERTMARIS SJames could not have been more helpful
Mike MI rented a U-Haul picked it up at night woke up the next day to go load the van with my belongings at my house and started to smell burning. Wires . Called roadside assistance waited 8 hours on the side of the road the. Was told to leave the vehicle and the key and it will be picked up next day there is a road side file number to prove . I was promised re reemburs never receive
Daniel MWay to far from my home, not conveninet
KENNETHI KUhaul have availability at 1st location or second.
DARRELLARTHUR DSimple process using the app and no fuzz picking it up at the scheduled time. Process takes about 5-10 minutes, depending on your pace.
Herminio NVery courteous, extremely helpful.
MICHAELRHOADS BEverything happened as stated. I am well pleased.
Patricia KProvide commercial vehicle route details and or warnings about parkways
Jason T5 stars location and service!
AMITAI CHe was so helpful from the phone call to the visit! No improvement needed
ROBERT SBetter self check in process on cell phone, would not work on my cell, location services are active on the phone, but the self check in would not work, had to use friends cell phone, if I was alone, would not be able to complete self check, would be waiting on hold for an hour with uhaul
JACOBD RBetter signage out front, better access to parking.
Dennis AThe pick up location was great, very friendly and professional. The U-Haul corporation has a lot to be desired. They waited until the evening before I was scheduled to pick up the equipment to call and tell me I had to go four counties away, a 90 minute drive each way, to get the equipment instead of my local dealer 2 miles from my house. They should have transported the equipment to my dealer or given me more notice. Not a great business model. What happened to customer service being job #1?
BRUCE AClean the vehicle. It had what appear to be Doritos and dirt on the carpet. Assuming that’s part of clean.
Herminio NI ordered a dozen blankets, which were not in the truck as I was told they would be. Called 3 times to try to get some, waited on hold over 20 minutes each time, never got any. I was told I would be refunded for the charge, but never was.
Roland WThis location does not accept returns and is not actually in business at this address. I had to return the truck at another U-Haul location without any guidance or assistance - wait times on hold were 30+ minutes and there is no chat function on the website. Just a huge mess, will never rent from U-Haul again for a one way move.
Eric PHard to tell from just the reservation info that we'd have to drive around to the back of the building to find the truck - no signs except for seeing the truck back there - but after that it was smooth sailing, there's no need to have anyone there to help you, just use the uhaul site on your phone and you'll get a code to get the keys out of the lock box. If you need help from someone, maybe do not choose this location as that could get confusing and they're closed on the weekend.
Stefan MThe truck I was given had a horrible odor. Besides that, everything was fine.
Joseph SNo WiFi in that location so it was extremely difficult to get service! We had to drive around looking for WiFi just for the app to work! Horrible location
Jeffrey ALocation difficult to find because there are no signs. Now that I know where it is and how the system works I would rent again.
Gregory EContactless pick up is a little confusing. It would.be smart to give customers a heads up with what to expect. Perhaps give them an opportunity to upload documents needed beforehand. A passport!? The truck was clean and ready though. Once I got through the process, I was on my way.
Valerie gEverything is great, easy and fast!
MARIMILDR DThe process to retrieve the key was too complicated I spent almost almost 2 hours to get the key from the lock box. I was beyond frustrated.
Ndidi RThe van needs to be cleaned. There is insufficient signage to locate the office.
IDA MBest rental experience I ever had
joanne cMy original pick up date/time was for Sunday. When arriving to pick up self truck and following all instructions the truck was completely blocked in by another U-Haul and I could not get the truck out. I then called the company where truck was stored and then were off for the day. I called U-Haul they told me it could be fixed and I waited on the phone back and forth for two hours while they tried to make new accommodations then finally said they would give me another truck on the lot, they then did the contract and gave me the numbers and that truck too was blocked in. They told me there was nothing they could do and that they could only accommodate me at another location which was 45 minutes from mahwah. This was absurd as we were already waiting around two hours I had to cancel my move for the day and try again the following day. The following day all went well however I am now being charged to separate charges and would like an explanation. Our U-Haul experience was horrible and I would never recommenced again to anyone
Kaitlyn FGreat service. No over charges (besides taxes). Quick in-and-out
Joel BThe staff is great and worked around my schedule. I rented a 15 foot truck and it was in good condition and I had no issues. Finding them isn't difficult, their entrance is in the rear of the office building, with the uhaul trucks standing out front.
daniel lThe van that was rented had a tire that was very low on air. We notified uhaul and a person came to our location and added air.
Frederick LThe guy was very nice and helpful
Lana LOlivia was super helpful !
Diandra HDisplay in front of the building
Pradeep KI was serviced like a king truck was great I will be recommending this location in Mahwah to everyone!!!
thomas fVery efficient and nice to work with. Van was just what we needed to move our dining room set.
Leslie BIt was extremely difficult to find the drop off location. The instructions were terrible and this company's name was not anywhere on the building. The only way I knew that it was the U-Haul drop off was I saw some other U-Hauls parked out back, behind the building. There was no place for me to park so I had to park in front of other trailers. Terrible.
Daphne DDrop off was easy
Chris ARunning lights on trailer were not working. But puck up location was easy and friendly.
Connie KFirst time user, would be helpful to know that setting up a reservation on the phone with the local agent on Friday does not set up your account when you need it on Sunday morning to access the keys. Account set up should be done first, before rental or it does not show up on your account. Sunday morning, local agent number went to voice mail, 25 minute wait on U-Haul 800 number hold, very helpful phone staff walked me through the account set up process, it requires phone-a-friend as a reference so be ready for that. Also, don't drop keys into the lockbox before you realize the 24/7 web checkout service requires photos of the mileage & gas...
JAMES R