Customer Reviews for Him Storage
(U-Haul Neighborhood Dealer)

4 reviews

2600 Beltline Rd SW   Decatur, AL 35601

(256) 274-4185

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 274-4185

2600 Beltline Rd SW
Decatur, AL 35601

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Easy, professional. The truck rented was clean and well kept. Completely satisfied. Would recommend for a u-haul rental.

Lisa Griffin 
Rating:
5.0

Both locations had excellent representatives. I made an online reservation for pickup at 8am at a specific location. That was the agreement. A few days later I received an email changing my pickup location but retaining the same time. Then on the way to pickup.the truck I recently email changing my pickup time to 930am. At that point I was very angry. To make matters worse, the rep had to resubmit the entire rental agreement. By the time she was finished I was over 2 hours behind. I had time constraints that made my move very frustrating. Then on the trip to the new location the truck check engine light came on. Fortunately I was able to complete the move and return the truck. Then I checked my emails and discovered that I was charged twice for the tow dolly and had to call the location and inform them of that error. My overall experience was awful. U haul can't "update a contract" without the agreement of the renter. That's breach of contract. You're scheduling department sucks, they're just terrible. BTW I'm a maintenance planner and scheduler, so my comments are based upon years of experience in the area of organization and asset utilization. I'd love to get a call from.one of uhauls managers. Furthermore, I think they need to refund the entire cost of the rental. A complete debacle!!!!!!!

Don Avery 
Rating:
3.0

Customer did not leave a comment.

THAD WHEELER 
Rating:
3.0

I had rented an appliance dolly and this location failed to supply it. We had to go to a different U-Haul location to get the dolly that took time away from being able to load. The heater/air conditioner didn’t work in the truck. The selector switch was stuck in the off position, the fan didn’t work and the temperature control wouldn’t adjust. The windshield wipers streaked in the rain reducing visibility. This was the worst experience with U-Haul I have ever had.

David Roach 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top