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Brian H
Customer Reviews for Cattleman Western Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good Customer Service.
Michael MI love that they are so helpful and friendly! Will always use this location.
SHANNON WI was billed for a second day, I brought the trailer back within 25 hours, I was an hour late waiting on weather, should have returned the trailer back on time and had the associate come out and disconnect the trailer during the thunderstorm, going to Home Depot or Lowe's in the future, see ya
Thomas QWrong location posted on the Uhual apps so be careful when pressing the location. One of the clerk was unpleasant and transaction took 20-25 minutes. Rolled eyes to us and insisted to return the truck to their location which I told her not gonna happen because I chose the drop off location near me during my reservation but change it anyway because she felt untitled. Over all experience: poor
Cirilo AVery nice helpful
Paulisha JEveryone was fabulous 🤩🤩 Super Stars 🌟🌟🌟
Schkun HVery friendly
Christopher ENice and very accommodating frndly people…
ari sThe people at the store were horrible. Tried accusing me of not returning truck with correct amount of gas
Mike DMy experience was excellent and good service.
Rosa ISuper SWEET staff and the lot was HUGE!
Johnathan EAll good
Jesus REveryone was very knowledgeable and helpful.
valline wOn both ends the app on their phone seemed to be slow, both commented.
Patrick PFriendly, unhurried staff. I’ll be back
JEFF GAnd tires one went flat and the app is not very user friendly
David SCody and Pam where great
David SDoor to the passages side hard to close needed to be pushed hard. Driver side door window hard to roll down. Pressure needed to roll down.
Mauricio RNo improvement needed
Scott SWe ordered and already paid for furniture pads and never received. We were told to let you know at drop off and would be credited. We still have not received a refund:( also truck share app does not work like or look like the instructional video we watched. We had a very difficult time picking up before opening hours.
Denny CThis comment is not regarding the location, but about Uhaul policy as is. Is not fair to the customer that we should pay in case we deliver the gas tank lower than we received, but we won't be refunded if the gas tank is filled above of what we received, it is a shady scheme to add on the contract the number of gallons of the tank and in reality the tank be smaller so us customers fill more than what we got the truck with. and if we were to spend the gas we overfilled we pay more for the extra miles we used the truck, this cannot be called anything other than a scheme. I will most certainly not be using Uhaul services again.
Adaliane OGreat experience renting from this location
TOM QExcellent staff and great customer service. Very friendly and knowledgeable.
Roy KDid not get furniture dollies or blankets with my order. The truck was clean but the A/C did not work.
Craig WGive refunds from deposits back quicker. You take the money out real quick but delay once rental is returned
Shari BThey staff at Cattlemen's in Alvin were excellent! They were so professional and helpful when I had some issues being able to complete my move and needed to extend the return date/time of my UHaul rental. I will be using them again and referring others to their business. Thank you Cattlemen's staff! Amy Yount
Amy YPersonnel were helpful. I came in to drop off a truck. The record is not quite updated yet. She made a phone call to get the pertinent record updated and closed my rental agreement.
Louie DGas was not at said meter when picked up. Brought it back at same level as it was when we picked it up and was told it needed to be at 7/8 which it wasn’t at that 7/8 when picked up. Took it to get filled at 7/8 which was only 2 gallon difference. also, was not informed about being charged for blankets & Dolly usage.
Maria PThanks to the great people at this location for assisting me on my drop-off snafu. I was under a time crunch and the assigned location was totally behind a fence. I drove to the other location, Cattlmen's, after a very long, hot drive and asked if I could arrange to leave it at their location. They were able to call Uhaul and have them transfer the unit to them so I could be on my way. GREAT JOB CATTLEMEN'S!!!
laura cExceptionally friendly staff and good selection of equipment. Will definitely recommend to friends.
Ronald RThe young lady that checked me in was great. Oh and when turning in the unit the young lady that checked me out was nice and respectful. Great experience. I would definitely recommend a friend. Thank you, Carlos Carrillo
CARLOS CGreat friendly people, clean reliable truck.
JASON TI was not reimbursed for the trailer on my debit card.
Loretta kAfter retiring from Uhaul as a dealer for 59 years, I found myself on the other side of the counter as a customer. But Ashley made it a very pleasant and easy rental. I have no problem recommending Cattlemans to anyone needing Uhauls services.
Anthony WGreat and friendly service
Richmond TEverything was just great keep up the good work
Mary OEverything was outstanding. The trailer I rented was perfect for the application I used it for.
Mark Shad a small problem when renting the trailer. Had reservation for pickup on Sunday 17th April. On Friday they called to say they were closed on Sunday but the trailer could be picked up on Saturday and I would still only be charged for the one day with drop off being Monday afternoon. When I arrived to get the trailer I was told the trailer was due back on Sunday. I told them that I needed it until Monday afternoon and was then informed I would have to pay for 2 days. They then informed me the trailer would also need to be back Monday morning because they had another reservation for it. I let them know that it would not be back prior to 5:00 pm as I was going to be returning from out of town with it. After much discussion and a call to uhaul and about an hour the trailer was hooked up and I was assured that I would only be paying for the one day and the return in the afternoon would not be a problem. Why does there always seem to be a problem when getting a trailer even when you go to the trouble to make a reservation several days in advance. I was the only person there for a rental and the process took entirely to long.
Mark GNothing the young girl that waited on me was very helpful she hooked everything up for me . I'd put her in for a raise 😉
Alvin Lthe truck was dirty inside and out.... I found a coke bottle with tabacco spit, empty drink cans and bottles, and the truck smelled horrible . the headlights were extremely dim and I was driving back from an event at midnight - I had to drive with the high beams on. Obviously NO ONE checked out - cleaned - or sanitized this truck!
KATHY RGreat 20’ truck performance & spacious for our move! Easy retractable gate with perfect ramp angle! Friendly and professional personnel handled my contract—highly recommended!!
Juan ZEverything was perfect.
Patrick PFriendly staff, but their uhaul trucks are not reliable. I had a 15 foot rental that had the fuel pump fail so that my one day move turned into two and I had to pay an extra day on my apartment rent. The replacement uhaul had a poor sounding engine and drove really rough. It did not break down on me like the first one though.
Terri G