Customer Reviews for Castle Pawn Shop
(U-Haul Neighborhood Dealer)

405 reviews

534 N Memorial Dr   New Castle, IN 47362

(765) 593-0891

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(765) 593-0891

534 N Memorial Dr
New Castle, IN 47362

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We had a great experience. Very convenient.

Casie Coffin 
Rating:
5.0

Customer did not leave a comment.

Kimberly Werking 
Rating:
5.0

Customer did not leave a comment.

Katrina Simmons 
Rating:
5.0

Went the extra step when we ordered the wrong truck to begin with...

SAM RECTOR 
Rating:
1.0

Owners did not explain the return process causing confusion and an extra trip to town which is 20 minutes one way. Nothing about the app was mentioned. Pre trip process was rushed.

CLAYTON PHIPPS 
Rating:
1.0

I never got my money back

James Stivers 
Rating:
5.0

Customer did not leave a comment.

MICHAEL FREEMAN 
Rating:
5.0

Customer did not leave a comment.

JOHN MYERS 
Rating:
5.0

Customer did not leave a comment.

Jonathan Eric 
Rating:
5.0

Clean vehicles and friendly service!

CHRISTIAN KILPATRICK 
Rating:
5.0

Customer did not leave a comment.

LONNIE DEHART 
Rating:
5.0

Customer did not leave a comment.

Karl Niles 
Rating:
5.0

Customer did not leave a comment.

James Conley 
Rating:
5.0

Awesome experience! There was an issue that was completely out of their control and they fixed it right away for me! Couldn’t be happier with my experience or with the way I was treated. Would recommend this location to anyone!

GALUM STEWART 
Rating:
5.0

Customer did not leave a comment.

TAMERA THOMAS 
Rating:
5.0

Customer did not leave a comment.

RAYMON CARNES 
Rating:
5.0

Customer did not leave a comment.

Ray Antle 
Rating:
5.0

Customer did not leave a comment.

Karl Niles 
Rating:
5.0

Customer did not leave a comment.

JAMES BENNETT 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Seward 
Rating:
1.0

Guy stole my money off my card

TREVOR WHITE 
Rating:
3.0

Old truck

APRIL WALKER 
Rating:
1.0

I was overcharged and still haven’t got my money back correct.

Cameron Imhoff 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BLANN 
Rating:
4.0

Customer did not leave a comment.

frank huff 
Rating:
5.0

Very friendly and professional. Was in and out within 15 minutes. Thank you

Donnie Akers 
Rating:
5.0

Customer did not leave a comment.

BARBARA SPAULDING 
Rating:
5.0

I’m a regular here and the people know what they’re doing, do it well, and are kind while they do it. What more could any customer want?

rod smith 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BLANN 
Rating:
5.0

Customer did not leave a comment.

Ray Antle 
Rating:
5.0

Customer did not leave a comment.

AARON HENDERSON 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BLANN 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BLANN 
Rating:
3.0

Would of been nice to know that I had a time limit. Rented the truck for 2 days. But brought it back a day early. But only got $36 back. I'm not happy !

KIMBERLEY HAYS 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BLANN 
Rating:
5.0

Good service, quick transaction. Trailer did what it is supposed to do.

STEVEN BROWN 
Rating:
5.0

Very helpful and friendly. I was having trouble with the virtual check-in and he assisted fantastically.

autumn sexton 
Rating:
5.0

Customer did not leave a comment.

John Pitchford 
Rating:
5.0

It was the first time I have rented from Uhaul and it could not have been any easier.

Gary Smith 
Rating:
1.0

Customer did not leave a comment.

Anastasia Grady 
Rating:
4.0

This was a pretty old truck, and not a real smooth ride even for a U-Haul. Check in process with a little slow, but overall things were good.

John Wells 
Rating:
5.0

Castle pawn uhaul is the best place to go for a uhaul. Beat service I've had and I've rented 100s of trucks

REX KIRBY 
Rating:
1.0

My daughter recently rented a UHAUL from this business in New Castle for her move. The owner/operator of UHaul(slash pawn shop) business turned out to be the one of the rudest most unprofessional business owners we/I have ever met. A couple of weeks after move I noticed there were two different charges on my credit card bill for the service. I was in New Castle so stopped by pawn shop/uhaul to have charges explained. Nothing was resolved as he was rude, condescending and so unhelpful; I left in frustration as I could not put up with his patronizing personality another minute. Approx two weeks later, my other daughter made a three-way call (her, owner, myself) to try again to have the two charges explained. The owner, Ric, loudly (and seemingly gleefully) told us that the van had been “returned three days late, without gas and minus six cloths when it went out with twelve!” (referring evidently to furniture cloths sent with truck) We tried to tell him none of that was true (I followed my brother to take van back, we stopped at flying J that very evening of rental to fill). He talked over us, loudly, repeatedly saying was “very true” and sounded as if laughing and/or really enjoying his confrontation. He then hung up on us, entire question/matter unresolved. I immediately called corporate uhaul number to file complaint. I was treated respectfully while customer service took all down, asked questions, informed me that none of what owner said was true…could see had been “returned on time, with gas and all cloths.” Ultimately reimbursed $60.01 to cc bill. My daughter who actually used the van to move called the owner to ask again about charge—he informed her that her sister and I had called- “called me everything but a nice person” when, in fact, we had called him nothing at all. Mostly our jaws were dropping over his lies and rudeness. Would give this business a zero star if available. U haul manager is to follow up with me.

Sophia Logan 
Rating:
4.0

Everything was fine

Wayne Sulteen 
Rating:
5.0

Customer did not leave a comment.

Jack Dunn 
Rating:
5.0

Very good

MICHAEL BROWN 
Rating:
4.0

Keep up the good work

WAYNE REYNOLDS 
Rating:
5.0

I was treated friendly and with respect. The salesman went out of his way to show me all I needed to know about the truck. I would highly recommend this business.

MAUREEN CATRON 
Rating:
4.0

Customer did not leave a comment.

Anna Smith 
Rating:
5.0

Customer did not leave a comment.

Jeffin Murphy 
Rating:
1.0

Arrived when I was supposed to, followed the online directions, & was at the location for over an hour waiting to get my key so I could take my truck and get busy loading it !! The whole online, do yourself reservation was a joke ! Had to call the uhaul number twice & the first customer service rep was a real ..... & wasnt helpful at all ! The 2nd service customer rep was great & she was the one that finally got things fixed & we were able to get our key, our truck & get on our way.

Danelle Maxwell 
Rating:
5.0

Customer did not leave a comment.

DUANE DYE 
Rating:
5.0

Perfect. Efficient. Kind. What more could a customer want?

rod smith 
Rating:
5.0

Customer did not leave a comment.

CECILIA ORR 
Rating:
5.0

Customer did not leave a comment.

Shirley Smalley 
Rating:
5.0

Very friendly and service oriented. Highly recommend this location for your rental needs.

Robert Marlow 
Rating:
5.0

Customer did not leave a comment.

RANDY MADISON 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Prince 
Rating:
5.0

Customer did not leave a comment.

Kimberley Hays 
Rating:
5.0

Professional and easy to check in and out

Jill Plank 
Rating:
4.0

Customer did not leave a comment.

Jay Henderson 
Rating:
5.0

Customer did not leave a comment.

Julie Woolums 
Rating:
1.0

Upon reservation I requested NO insurance coverage. At the time of pick-up, my order was followed except for the insurance coverage. I feel this was snuck in when the customer is in a hurry to get the vehicle, and is a very slick and slimy way to sneak in a extra 15.00. Then the u-haul dealer in question gets your signature to make it look like you agreed to it. The receipt on your phone is to small to read to catch at the moment until further review on your computer. I feel this is a shady business practice at this dealership, and I would advise people renting from here to watch out for this. I put not applicable on the question, was the equipment clean and well maintained because it was clean, but very hard shiffting not a mechanical sound truck.

Donald Burrow 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN MASTIN 
Rating:
5.0

Very polite and explained everything completely.

Laura Melton 
Rating:
4.0

Everything was fine and went as expected.

JAMES MURDAUGH 
Rating:
5.0

Customer did not leave a comment.

LISA ARCHEY 
Rating:
4.0

Customer did not leave a comment.

CLIFFORD RICHARDS 
Rating:
4.0

Customer did not leave a comment.

Donald Burrow 
Rating:
5.0

Customer did not leave a comment.

TEDDY PERDUE 
Rating:
5.0

Get a working inventory of all your outlets. I was sent to 3 different places before I got the equipment I needed

Doyle Proffitt 
Rating:
5.0

Customer did not leave a comment.

Alejandro Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Kennard Chalfant 
Rating:
3.0

Customer did not leave a comment.

Samuel Morrison 
Rating:
3.0

I rented the truck on Friday for 48 hours return it on Saturday less than 24 hours and it was a struggle to get my one day refund. I did get it but I felt like the service was very rude and difficult and I don’t think it should’ve been difficult. Was treated very disrespectful. Very dissapointed

CONNIE MARCUM 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MCCORD 
Rating:
5.0

Customer did not leave a comment.

JEFF GOEDEL 
Rating:
5.0

Customer did not leave a comment.

DeLynn Johnston 
Rating:
5.0

I was in a bind and a time crunch and for less money than I expected I was able to relocate my property. With a phone call and card on file I was able to reserve my uhaul truck and spend what time I still had to focus on other things. The truck itself was modern, clean, labeled instruments and driver controls and safety information all well done and easy to interpret. Entire process was simple and stress free which was very much appreciated.

SPENCER LOCKE 
Rating:
5.0

Thank you

MONICA WALKER 
Rating:
5.0

Customer did not leave a comment.

JACK LINDSAY 
Rating:
5.0

Customer did not leave a comment.

RANDALL AMONETT 
Rating:
5.0

Customer did not leave a comment.

David Randall 
Rating:
5.0

Customer did not leave a comment.

Ryan Wendt 
Rating:
5.0

Check over the vehicle to see if cleaned. Cleaned the vehicle just like it was when I got it(if not better) and was still charged a cleaning fee

TY ADAMS 
Rating:
5.0

Customer did not leave a comment.

BARBARA CONKLIN 
Rating:
2.0

Make sure to check the trailers for any electrical issues when they are returned. When we went to pick up a trailer there were electrical issues with the lights. They tried to say it was our vehicle with the issue. It wasn't. It was the trailer. So we spent almost 45 minutes trying to resolve the issue only to be given another trailer. And then the paperwork had to be redone. The staff was very friendly.

MICHAEL RICHARDSON 
Rating:
4.0

Dropped off the equipment afterhours. I used the barcode on the outside of the building to close the drop off transaction.

BRIAN SHARP 
Rating:
5.0

Customer did not leave a comment.

Wei Wu 
Rating:
5.0

We had so much trouble the first time we tried to rent a trailer at another location. They said we had the wrong ball but the website states 1 7/8 to 2 inch. We had a 17/8 and they guy said it wouldn't work, so we left the trailer. This Uhaul was wonderful! They went above and beyond and worked around us! I will use this location if we ever need another trailer!

KEVIN COX 
Rating:
5.0

Customer did not leave a comment.

John Devney 
Rating:
5.0

Rick was great and explained everything very well for our trucks that we rented.

ROBERT MANGUS 
Rating:
5.0

Customer did not leave a comment.

LUEISEA ALFORF 
Rating:
5.0

Customer did not leave a comment.

Jeff Brock 
Rating:
4.0

Sales rep was very friendly and was very helpful.

LARY TRENT 
Rating:
5.0

Wonderful people.

Roger VanWeelden 
Rating:
5.0

Rick does a very good job at this location.

Marcus Allhands 
Rating:
4.0

See above. All the people are great. The GREED at the corporate level is horrible. If possible I will never use Uhaul again.

John Howell 
Rating:
5.0

Customer did not leave a comment.

phillip morton 
Rating:
5.0

Customer did not leave a comment.

KELLY SAYRE 
No reviews have been submitted for this location.

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