Everything was great.
David A
Customer Reviews for Castle Keep Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dont know was closed put keys in box.
Jim GNone, the staff was very welcoming and helpful.
MICHAEL BEverything was great Susan exceptional who helped me with rental Very friendly polite and helpful Will go back and rent again
Greg BA pleasure to deal with Oscar and Susan at Castle Keep storage. I had a last minute need for a tow dolly and they had me set up and out the door in short order. Would definitely recommend Castle Keep for all your moving and storage needs!
Harold Jnothing the experience was the best
Michael DExcellent customer services
Paul GNice People.
george lI made it home,, thank everyone for your help Joe
Joseph RWhen I tried to use U-Hauls web site to extend my reservation I was not able to connect, kept getting an error code. As of today I still cannot download and print my receipt. Mike Menard
MICHAEL MVery nice people at the counter made you feel like family would recommend this place Everyone
MICHAELF PDiscounts to regular users...:) And support the managers that face the business.
GLADYS SI would honestly not change anything! I had the best customer service experience add that U-Haul I have had with any Business in quite a long time and that’s even including restaurants and retail.
Michael WPlease check UHAUL truck mileage and fuel levels before renting out trucks. When picking up the UHAUL in Florida, the gas tank was just over a quarter filled, and the people who rented me the truck stated "return the truck with the same amount of gas you picked it up at" (which was just over a quarter tank and they would have known that if they checked the truck). When returning the UHAUL in Indiana with more than a quarter tank of gas, the company charged me 60 bucks for not having it at a half tank, which was higher than what it was when I picked it up. When dropping the truck off in Indiana, the odometer mileage this location had on file showed that I had drove the truck 60,000 miles. Which is impossible in 4 days, the charge would have been 20,000+ dollars. The charge was thankfully not added after being helped by the UHAUL location in Indiana where I dropped my rentals off. This location, the Florida one (Castle Keep Storage) needs to check their trucks more carefully before renting them out to "valued customers".
TREVOR SThe check in process was smooth and easy!
Michelle HApply Military Discount like others Uhal location.
JULIO CNothing. Sam and Susan were both great.
James ANo improvement needed, Can not get much better than this. Super nice service and Courteous people. Two thumbs up, and 5. Gold stars. Reason A Stay in this facility.
Kurt HExcellent customer service!
William HI was very impressed with both members of your staff that I dealt with. Both the women were knowledge and friendly. My pick-up was an emergency due to my best friend's dangerous situation that I wanted to get her out of. I was very stressed but because of the professionalism of your employee I was able to relax a bit. Thank you for always being a great company to do business with.
jean bThey were very helpful and courteous.
Cathy LI was lied to about the whole process. Told if I used a card I would not be charged a deposit and I was still charged one then they charged $40 over what the total would be even w deposit. The lady didnt even know what truck was mine to use and on the 3rd one finally got it right. But still way over charged me. Wish I had waited to use a friends truck and trailer. However my drop off location in Lakeland was wonderful. A little slow but the lady did all she could to help me.
Cherish BNothing, went very smooth and easy
Danielle CExcellent transaction. Susan is always great!
william cwhen we rented the trucks we reserved at a different location and was switched by uhaul a day before. we rented on friday, no issues. we also rented on monday and the person working there was very rude. we had reserved 3 dozen blankets and he could have cared less that they did not have them and told me to drive the truck to another location and see if they have them, of course all while paying for mileage. due to no blankets it cost me more time with movers and more miles because they could not pack the truck correctly se we had to make 2 trips. we called the main office and a manager called us back and told us he would call me back the next day. OF COURSE NO PHONE CALL!!!! we will go with another company moving forward
Brian NThe gentleman that worked there did an outstanding job connecting the trailer and ensuring all the lights were in working order.
Scott BWe were able to drop off the uboxes after a little confusion. But staff was quick to help.
margaret mMy family was attacked by fire ants as we did a walk by I had to take my shoes off and drive out barefooted my daughter is on antibiotics due to infection from the bites and my boyfriends hands were bitten trying to get the ants off our daughter.
karen fI always return to U-Haul for all of my moving needs! Keep up- the good work.
James FGreat service
brad mI rented a flatbed to haul my Mustang behind my RV. When I pulled out the ramps, they were covered with dirt so I had to use my broom to clean them off. That evening, around 11pm as I was towing my car north on I 95 in Georgia, the left rear tire on the flatbed blew out, leaving a spray of sparks as the wheel rim hit the road.I waited for only about one hour to have U Haul send road service with a complete new wheel so at least that part was good.
joel wAs always, Castle Keep was great. The staff very courteous and helpful. We also have storage with them which is always great.
DEWY BForgot to tell me about gas/ said was 99cents a mile but never mentioned gas refill
Sterrling ONot much room for parking. Was not the preferred drop off location I chose.
Patricia RWe rent a trailer once a month. Owners are always honest, friendly and professional. Equipment is always clean and well maintained.
william cToo much money on mileage I’ll go to free miles place
Robert BWe rent a trailer here on a regular basis. Susan is always happy,friendly and professional. The equipment is always ready and well maintained. Excellent place to do business. -Bill & Elsie
william cFree beer and dancing girls. (just kidding)
william cSusan was friendly and professional. Trailer was well maintained and perfect for our needs. Smooth transaction. Can't think of a thing to improve. -Bill
Bill Cwe enjoy great service,the truck was nice an clean, the personal at castle were great to us an very good with any question I can not think of anyway to get better service
JOYCE CSusan and Oscar are so nice and accommodating , they are example of what property mangers should all be like They make renting trucks or storage a pleasurable process !
Lou ANothing. The couple who ran the place were fantastic and went above and beyond! Thank you!
Jay FEasy pickup, even though we went by a day early. The price was great, and we were very glad to be able to keep it 6 days with no extra charges. No problems.
vikki hThey didn't explain everything about the car hauler... I didn't know about the fender folding (to get out of the car)down until we turn the hauler in Michigan...
Robert YIncompetent management and personnel. Someone should be fired for the horrible threats and accusations sent to me by voice mail. I will attempt to contact your corporate office and my attorney if necessary on this matter. I hope upper management will correct this mistake and issue me a formal apology via e- mail gregchomiak@yahoo.com
greg cI have used them before which is why I chose them again for this trip. The personnel were very helpful and friendly. I have recommended them to others and will continue to do so.
Marian RI drop the truck off after hours so I don't know.
keith g