Customer Reviews for Cary Moving
(U-Haul Neighborhood Dealer)

5,394 reviews

500 E Chatham St   Cary, NC 27511

(919) 460-0464

Office Hours

  • Mon-Fri: 7:30 am–7 pm
  • Sat: 7 am–6 pm
  • Sun: 8:30 am–1 pm

Services at this Location:

Contact Us

(919) 460-0464

500 E Chatham St
Cary, NC 27511

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–7 pm
  • Sat: 7 am–6 pm
  • Sun: 8:30 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rafael Corona 
Rating:
5.0

Customer did not leave a comment.

Victoria Mclean 
Rating:
5.0

Customer did not leave a comment.

Joel Patrick 
Rating:
3.0

Got a truck with empty tank

Omar Alodaini 
Rating:
5.0

Customer did not leave a comment.

KEITH CABLE 
Rating:
4.0

Customer did not leave a comment.

Christopher Grengs 
Rating:
5.0

Customer did not leave a comment.

ERIKA JACKSON 
Rating:
5.0

Efficient, knowledgeable, and nice. Exactly what I need when looking for a UHaul!

JULIANNE WALTHER 
Rating:
4.0

Please label the type of gas to fuel; petrol or diesel!

KENNEDY ONTIRI 
Rating:
5.0

Staff was very helpful, courteous and about his business

Charles Stephens 
Rating:
5.0

They were very accommodating and professional!!

Jerri Hasek 
Rating:
5.0

These guys saved me at the last minute as my movers canceled and they were willing able to unload my truck before I had to return it! Great job!!! 🙏🙏

Jerri Hasek 
Rating:
4.0

Customer did not leave a comment.

tamara hackney 
Rating:
5.0

Customer did not leave a comment.

George Ferguson 
Rating:
4.0

Customer did not leave a comment.

Paul Mooney 
Rating:
5.0

Customer did not leave a comment.

Leon Danielson 
Rating:
3.0

I was over charged and awaiting adjustment.No contact made to me so far

Carol Benton 
Rating:
5.0

The guy at the store (I didn’t get his name) was very helpful. Would use this location every time I need to utilize U-Haul’s services

Christopher Williams 
Rating:
5.0

Customer did not leave a comment.

Tremaine Saunders 
Rating:
5.0

Customer did not leave a comment.

James Holekamp 
Rating:
5.0

Customer did not leave a comment.

Ana Wahito 
Rating:
5.0

Super helpful and prompt service. I drive past 2 other locations to use this one.

BOB STAFFORD 
Rating:
4.0

Customer did not leave a comment.

Bijan Karshenas 
Rating:
3.0

The truck had a check engine light and the Fuel Cap light was on, even after I tightened the cap. I drove the truck 25 miles. When I rented the truck the tank was indicated at "Full". I stopped across the street before returning the truck to fill it up. It took 11 gallons of fuel, to go 25 miles? I am guessing the fuel gauge is broken too. Aside from the truck, the service agent was extremely helpful.

Micheal Peters 
Rating:
5.0

Very busy but the guys did a great job super helpful

Steven Brummett 
Rating:
5.0

The customer representative was fantastic! Service above and beyond. I’ve rented here before and will continue to give them my business.

ANDREW KEATON 
Rating:
3.0

Have more workers at the location

RICARDO SANTANA 
Rating:
5.0

Customer did not leave a comment.

michelle falk 
Rating:
5.0

Mr Cable was a fantastic help at the Cary location

john weed 
Rating:
5.0

Customer did not leave a comment.

Robert Howells 
Rating:
5.0

Customer did not leave a comment.

Michael Groce 
Rating:
3.0

I had significant issues with the overall experience with Uhaul, but this location did their best to accommodate. The only issue was the trailer that I was supposed to pick up had a flat tire, but the location helped work through that. The overall experience was terrible, mostly due to reservation and scheduling issues. I reserved a truck and trailer online and neither the pickup nor dropoff location was actually able to meet the need on the day of reservation. I was scheduled to pickup in Clinton, NC but they notified me on the day before (as I was flying in from overseas) that they didn't have the equipment available. I ended up having to pick up in Cary, NC which is an hour away. The pickup location said they would include free mileage to makeup most of the difference, but that didn't appear on the final invoice. They also were supposed to update the initial fuel level from 1/4 to 1/8, since the truck was well below 1/4 tank when i picked it up. My final charges were incorrect for both mileage and fuel level.

Justin Hollingsworth 
Rating:
5.0

The guys at the office were helpful and personable. I appreciated the phone call when I was late to pick up my rental. ( My crew was running late.) And, very flexible about my return. Thumbs up!

Arladean Arnson 
Rating:
2.0

Customer did not leave a comment.

Hany Gobrael 
Rating:
5.0

They were great at helping me out in a bind. I will always choose this location in the future!

Julianne Walther 
Rating:
5.0

Customer did not leave a comment.

ADY SANCHEZ 
Rating:
5.0

I was supposed to get a discount to pull a trailer but the customer representative didn't know how to set it up so I couldn't do it but other that that everything was fine.

Anthony Pollard 
Rating:
5.0

Customer did not leave a comment.

Derrick Anderton 
Rating:
5.0

Customer did not leave a comment.

Lacey Montoya 
Rating:
3.0

Customer did not leave a comment.

Matias Heinrich 
Rating:
5.0

Customer did not leave a comment.

Brian Tramm 
Rating:
5.0

100% recommended, very attentive to my needs, giving me the exact equipment I needed

carlos vagas 
Rating:
5.0

Everything was fine. I don't have any suggestions for improvement.

Constance Varner 
Rating:
4.0

Customer did not leave a comment.

Steven Jones 
Rating:
5.0

It was a good experience renting, everyone was helpful, and answered questions, good service!

Mary Ann Windon 
Rating:
5.0

Customer did not leave a comment.

Dawn Roell 
Rating:
4.0

Equipment was old but worked for my needs. Was clean but worn out

David Green 
Rating:
5.0

Customer did not leave a comment.

Jedediah Smallwood 
Rating:
5.0

Customer did not leave a comment.

EDOUARD KOPA 
Rating:
5.0

Customer did not leave a comment.

Wesley Morris 
Rating:
3.0

Customer did not leave a comment.

GARY VAVRO 
Rating:
5.0

Customer did not leave a comment.

REGGINALD COIT 
Rating:
3.0

Customer did not leave a comment.

Josh Guyton 
Rating:
3.0

The customer service representative was very helpful yesterday and this allowed me to have a smooth process when renting the truck. The wait time was not ideal but the customer service representative acknowledged the delay and my moving process was successful.

Antonio Barbee 
Rating:
5.0

Customer did not leave a comment.

MARK LAWSON 
Rating:
4.0

The Process was smooth, App can be improved for a better experience, it refreshed few times and I found myself adding same information twice.

Muhammad Mateen Asif 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA LAWRENCE 
Rating:
4.0

Customer did not leave a comment.

micaela huber thacker 
Rating:
3.0

The driver cabin smells nasty with cigarette smell

Pradeep Rajula 
Rating:
5.0

Customer did not leave a comment.

fouad El fakiri 
Rating:
5.0

Customer did not leave a comment.

DAVID MCCARTHY 
Rating:
5.0

Customer did not leave a comment.

Don Goldstein 
Rating:
5.0

It will be my second time renting a uhaul from here and the staff is friendly and proficient. Thank you guys!

cynthia hatcher 
Rating:
4.0

The staff were friendly and helpful.

Jeff Curdts 
Rating:
5.0

Customer did not leave a comment.

Victoria Posada 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Towns 
Rating:
5.0

Greg went way above and beyond to help us figure out a fuse problem in our car. He was such a nice guy and made a stressful situation a lot better. We will for sure rent from this location again the next time we move our daughter!

Darren Biehler 
Rating:
4.0

Customer did not leave a comment.

Warren Gintis 
Rating:
2.0

Truck struggled on the highway and need an alignment. Also the windshield was cracked, I was told I could not get another truck just for a windshield.

Brandon Beavers 
Rating:
1.0

Rented us the same truck that was filthy twice, mentioned the power steering leak to them on the first drop off and how the brakes felt funny (Since the power assist from the brakes runs off of the power steering) And was essentially blow off on 12/28/23 then they were overheard stating "We have to get rid of this piece of junk) There was ash everywhere in the cab, the smell of weed, used drink cans and paper work from the previous rental in the truck as well. On 12/31 we had another rental from the same location and it was the same truck with the power steering well below minimum on the tank, they had removed the can and paperwork but the inside of the truck was still filthy. Will be contacting uhaul to rectify things

Eric Horton 
Rating:
5.0

The owner Greg went out of his way when the store was closed in Christmas Eve to make sure I was able to pick the truck up for my perfect time on Tuesday at 5am.

Patrick Temenski 
Rating:
3.0

Customer did not leave a comment.

Dennis Chinault 
Rating:
5.0

They did not have the blankets we reserved so I had to go to another location.

Daniel BENDER 
Rating:
3.0

The process was handled efficiently and I got my truck quickly. My only complaints is the person working couldn't go 10 minutes without taking a puff of his vape pen and blowing the smoke in my face. Then in having the conversation he dropped a couple Fbombs and a few other curse words. I'm definitely a curser so it doesnt bother me that much but there's a time and a place, and a place of business is definitely not the place.

Joseph Rudd 
Rating:
5.0

Great location, excellent service

Jeffrey Rinker 
Rating:
5.0

Nothing. The experience was simple and good. I choose this location every time because they always have what I'm looking for, and ACTUALLY have it when I show up to pick it up, unlike some other local U-Haul places.

Jonathan King 
Rating:
3.0

I haven't received my receipts yet. The person I dealt with said he emailed it I will keep checking for it..but thought I would have received by now . The rental was checked in at 6:59pm today 12/28/2023 Thankyou

henry haley 
Rating:
5.0

Customer did not leave a comment.

Richard Lane 
Rating:
5.0

Customer did not leave a comment.

Adil Noury 
Rating:
5.0

Customer did not leave a comment.

TAMECCA MCALLISTER 
Rating:
4.0

Everything was great with my order except they had no moving blankets at the location. The staff was amazing and so helpful.

Alexandra Pedersen 
Rating:
5.0

Customer did not leave a comment.

Magdalena Edouasie 
Rating:
1.0

The representative was rude and uninformed.I was also charged an extra $32 for a clean up fee

SALONIA HOUSE 
Rating:
5.0

Customer did not leave a comment.

Mary Hardgrave 
Rating:
2.0

Customer did not leave a comment.

Joshua Garvin 
Rating:
5.0

Two Very helpful young men. Kind. Skilled. Generous. Excellent experience

Kenneth S Sawyer 
Rating:
5.0

Customer did not leave a comment.

BRYAN BROWNLOW 
Rating:
5.0

Customer did not leave a comment.

Jonathan Schultz 
Rating:
5.0

Customer did not leave a comment.

William Sinko 
Rating:
5.0

the additional charges to my account didn’t make any sense. the van was left in the same condition i got it in, and i was charged a cleaning fee.

Nathanael Beekman 
Rating:
5.0

Customer did not leave a comment.

James Johnson 
Rating:
5.0

Customer did not leave a comment.

MEETKUMAR-SHAILE PATEL 
Rating:
5.0

Customer did not leave a comment.

Latisha Woodard 
Rating:
4.0

Better customer service.

Larry Davis 
Rating:
5.0

Customer did not leave a comment.

Mark Montgomery 
Rating:
3.0

I was charged for a dolly that I reported was not in the vehicle I rented.

Emily Irons 
Rating:
4.0

The workers were very nice. The office was a bit dark

Vicki Swank 
Rating:
4.0

Customer did not leave a comment.

Mike Forgione 
Rating:
5.0

Fast, efficient, polite, helpful, happy guys working there! As we left i was telling my husband, "Remember how renting a u-haul use to be such a chore and took so long? Now it's SO easy!"

Vikram Tadimalla 
Rating:
5.0

Superb customer service:) Cant say enough about the kind employee Boston . Definitely was so very helpful and informative! Will definitely be back !

TERESA BELL 
No reviews have been submitted for this location.

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