The pick-up went well and the agent was very professional, except she didn't think (nor did I) to check the tail lights. The top left tail light didn't work. It was noticed after I was on the road half way to my destination. All other lights worked correctly. I reported the problem to the drop off agent. The turn signals and brake lights were checked by the pick-up agent.
PAULEUGENE K
Customer Reviews for Carters Country Corner
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Computer issues plagued the process. Terry had to try to perform the transaction via multiple devices due to the system computer needing to perform an update in the middle of the transaction. She did her best to complete the transaction as quickly as possible. Your software needs to be tweaked to recognize the occurring transaction and wait for said transaction to be completed before performing any updates. The delay cost me time; a precious commodity we all need to maximize. And when you have people lined up to assist in the moving process, your software update is now wasting THEIR time as well. Computers, mankind's nemesis.
Jeff CWhoever had the vehicle before me left the driver side door unlocked and I had to sweep out the back, looks like they transported peat moss or something of that nature.
Brandon HSuper helpful and friendly. Would recommend.
jay mThe lady was great! Excellent communication and coordination with the rental. Everything was great.
James DGive your customer correct address with correct location ! Info I received is Not Carters Country Corner , it should say “Sunbury Antiques boutique” located at 89 NC Hwy 32 N!! The Sunbury location May be owned by the same person, but if your not local no one knows any of this , we drove to Hobsville location first , then called & called & called the Sunbury location with no answer! Turned back around to go back toward Hobsville location when finally got call back to get better directions there, finally get there just to find out owner not there who does u hail rentals & there is no knowledge of our reservation for U Hal rental! So had to call regional office again to sort it out , then got resistance to even acknowledge our reservation & fix it !! Almost walked out at that point from complete lack of competency! Not a good experience at all, lost valuable time to use u haul since only had 2 days to get done ! Then incorrectly overcharged on phone , that showed up in email later after left ! Then after all that no one there to return u haul !
Kerry LInstall a leg on the tong of the trailer so it will make it convenient to hook up and unhook.
LeeH BThe drop off was Sunbury Boutique and excellent. Not Carter's.
barbara lThe whole experience was a joke
beth mKeep doing what you are doing.
GLENWOOD DNothing great service thank you
MISSOURI LPersonnel were extremely helpful and coordinated ahead of time for window to pick up the truck. When I arrived, the equipment was ready to go. I would come here again if needed. Even though this is not a dedicated uhaul location, it was a smooth experience.
Marcos VNothing. Service was PERFECT!
Elbert GNot a thing,
JOSIE PThe first location that I was supposed to be renting from was the worst. No one was there and the rental I signed up for wasn’t there either. Then the call center wasn’t any help. So thankful for Terry at the new location that was 30 miles out of my way.
Steven HEntire interaction was great. Trailer was clean. Tires were good. No issues at all!
Ryan BNothing great customer service and would use again.
andrea cThe rental truck was not returned here it was returned to Sunbury Boutique & U-Haul, as it was suppose to be setup for at time of pickup and contract set up.
Mark CGreat people great service Thank you!!
Anthony HYeah you can not let a customer make a reservation for a truck, let him get to the pickup location only to find out there is no truck to rent there and then got stuck on hold 5-10 minutes while y’all could find me another truck that I had to drive 30 minutes out of my way to get and not a single penny off the price for running me around gods green earth because of your guys’ mistake.
Jason HShe was so helpful and friendly.
phyllis bNothing. Service was excellent
MARK PNot a thing,Terri Moore was awesome,great customer service.
Pedro Cvery helpful
chris hPicked up trailer and lady didn’t want to hook up trailer. After hooking up trailer tested lights and turn signals didn’t work. Was told she would make a note in the contract but she wouldn’t fix them. Very disappointed in uhaul.
Drew PThe bed of the truck was ok, but the cab was not cleaned. Cigarette butts, lighter, dirt hadn't been swept in the truck's cab. My husband is asthmatic and for the majority of the out of state move, we had to have the windows rolled down due to the smoke smell. The truck was not in the best condition and extremely uncomfortable ride. While the location was not extremely far, it was not right around the corner either and was in a totally different state. Yes, we were given additional miles to compensate but we still had to drive our personal vehicle there to even pick up truck which was an inconvenience as we were working with a tight timeframe. Additionally, this location doubles as a consignment shop and the opening hours are a bit later than traditional locations. The lady was nice but the equipment needed much improvement.
Kevin GThe lady was very friendly and very helpful
bob jErect markers on both sides of & at the highway driveway to aid during nighttime turnin.
william kEverything was good except the process to get the truck. I was told that I can come in from the gentleman in Virginia Beach. Come in and we’ll get everything ready and you can leave. If I had known that the trucks weren’t available like he said they are I would have reserved it online. I’m still happy that i was able to get the truck but having to travel to get it was not what I was expecting but as I told the lady on the phone while looking for the nearest truck. I just know for future reference to reserve.
Britney MThey were officially closed but noticed i was outside and they came out to help me check the equipment in. I really appreciate their generosity cause i was getting errors using my smart phone.
micah tTerri was very accommodating as I had to change my pick up time.
Deborah GTruck was in amazing condition!! We will be renting again in the future!
marshall mExcellent people skills did everything she could to accommodate our needs
William SWe were serviced by a lady named Terry she was absolutely the most professional polite very understandable that I've ever dealt with and I've rented many U-Hauls her service was impeccable
danny sThis was not the location I reserved the Uhaul and did not get an email saying that my Uhaul was at this location. I drove to a different location for them to tell me that it was somewhere else. We received the Uhaul empty and only have $25.00 taking off our bill. The haul was dirty on the inside and out. When I reserved the truck it said it the Uhaul was not at the location I reserved it at I could get $50.00 off. And I did not receive anything. I was quite disappointed.
Matowaka GAir fresher put into the truck. Just for a fresher smell n the truck
arkeen wThe lady was very helpful and very friendly I will rent from their again when in need of a U-Hall
bob jCustomer service was amazing at this location as well!
candace cNothing my experience was outstanding. It was the first time I rented a u-haul. What a wonderful experience.
Dorothy HService was great
yvonne eThe area where rental equipment is park need a pave parking area .
Lee HNice, convenient, and very friendly people.
DALE JVery nice customer service!!! Will recommend to others and mabey use again someday!
Stephanie HNeed a larger sign saying U-Haul equipment rental . The sign is to small and is located to close to the ground.
Lee HThe person I delt with was very nice and that goes along ways with me.
GREG MA convenient easily accessible location with a courteous staff!
WILLIAM Kthis particular trailer could use a jack of some sort. it is heavy.
stacey rNot a thing It was a Wonderful experience
CARROLL LExcellent customer service!
Joanie G